Fachada de la propiedad

Opiniones sobre The Hotel Windsor

5 out of 5
The Hotel Windsor
111 Spring Street, Melbourne, VIC

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 561 de 1004 opiniones" "
Evaluación: 8 - Bueno. 281 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 101 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 40 de 1004 opiniones" "
Evaluación: 2 - Terrible. 21 de 1004 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rachel Lee Robinson and Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love this property, so close to shopping, dining & MCG. Only issue we had was the $50 per night charge on our credit card, not a pending transaction, an actual charge that was refunded at checkout. This is unnecessary and a little annoying.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Carrie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love the history!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joyce, Belmont

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stay here every time I’m in Melbourne Beautiful old world hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de David G A Perry el 20 abr. 2024
Dear Joyce,With thanks for your regular patronage and most kind consideration in recommending to readers.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Bueno

SIMON

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Old feel
Se hospedó 1 noche en abril de 2024
Respuesta de David G A Perry el 20 abr. 2024
Dear Simone,We sure have.141 years and counting.Glad to see that your stay was enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel. Had some trouble with Wifi but they addressed the issue.
Se hospedó 1 noche en abril de 2024
Respuesta de David G A Perry el 14 abr. 2024
Dear John,Delighted that you enjoyed your stay at The Windsor.Until next time my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Gilbert, Dereel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Sam

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very dirty. It was like they didn't own a vacuum. Also the room was not cleaned before we got into it and the ppl before left underwear in the room. Would never stay there again.
Se hospedó 3 noches en marzo de 2024
Respuesta de David G A Perry el 20 abr. 2024
Dear Sam,Sincerest apologies.We had nothing in our Daily Log on this which is no excuse for such a state of affairs - rather we could not have offered immediate assistance).Hoping to have an opportunity to leave you with memories more befitting The Windsor in future.With thanks for bringing this to our attention and with very best wishes,DavidDavid G A PerryGeneral Manager.

8/10 Bueno

Robert, Sssafras

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Liz

Viajó con su pareja
Loved that it was old and had so much history. A bit dated but good fun. Staff were great and very helpful
Se hospedó 3 noches en abril de 2024
Respuesta de David G A Perry el 11 abr. 2024
Dear Liz,Thanks for your kind words.Until next time, our thanks and best wishes,DavidDavid G A PerryGeneral Manager

6/10 Aceptable

Anveeta

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lack of business facilities, no 24 hour dining as would be expected in a 5 star hotel. Also lacks facilities to eat between resteraunt close and bar opening. Pretty dissapointing for a beautiful old lady.
Se hospedó 2 noches en abril de 2024
Respuesta de David G A Perry el 6 abr. 2024
Dear Anveeta,My apologies for no aligning expectations to experience.We endeavour to be as transparent as possible on this platform.Our Cricketers Bar serves Lunch and dinner daily, yet Room Service is limited.With thanks for the feedback,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Maria

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Ni

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and helpful stuff, beautiful building inside and outside. Great location, close to train and tram. Room is a bit old but clean. Poor sound insulation, can hear the hall and upstairs noise occasionally.
Se hospedó 3 noches en marzo de 2024
Respuesta de David G A Perry el 1 abr. 2024
Dear Guest,Thank you for your kind words and apologies for the disturbance.We shall endeavour to allocate a particularly quiet room in future.With sincere thanks and best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Melinda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely comfortable stay
Se hospedó 2 noches en marzo de 2024
Respuesta de David G A Perry el 1 abr. 2024
Dear Melinda,Perfect.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

6/10 Aceptable

Lee

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Dated
Se hospedó 3 noches en marzo de 2024
Respuesta de David G A Perry el 1 abr. 2024
Dear Lee,My thanks for the feedback.With very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Bueno

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Even though the hotel has obviously seen better days, we liked everything about it except the shower! The shower in our room, unfortunately did not want to run at a comfortable temperature and was either too hot or too cold. Otherwise, we really liked the while ambience.
Se hospedó 2 noches en marzo de 2024
Respuesta de David G A Perry el 1 abr. 2024
Dear James,Thanks for your generous review.We shall check the mixer water valves in your room. Apologies for the inconvenience.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

8/10 Bueno

Jennifer

Viajó en grupo
Le gustó: Personal y atención
I love this hotel and this is not my first visit. I’ve stayed and even held events here. The Windsor hotel exudes atmosphere and you can feel the history but sadly it is clearly hard to maintain and sadly it is not as well kept as it used to be. Its location was perfect for my stay. The staff in the dining room were very helpful. I would stay again.
Se hospedó 2 noches en marzo de 2024
Respuesta de David G A Perry el 1 abr. 2024
Dear Jennifer,Thank you for your kind words.We shall continue our efforts to improve.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely amazing hotel, history, beauty and welcoming
Se hospedó 4 noches en marzo de 2024
Respuesta de David G A Perry el 26 mar. 2024
Dar Nicole,Thank you.AMAZING!Unti next time, my thanks and best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was older but elegant and well kept. They let me have early check in after a long international flight so I could sleep. I’m grateful they were happy to hold my luggage and get my room ready. Also, there’s a little breakfast/coffee shop just a block away. It was convenient to walk to the downtown area and a nice longer walk to the beautiful botanic gardens.
Se hospedó 1 noche en marzo de 2024
Respuesta de David G A Perry el 21 mar. 2024
Dear Julie,Delighted that your stay at The Windsor was so enjoyable and served you well as a base for your Melbourne adventure.Thanks for sharing with readers.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Glen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Gary

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great location, the staff was excellent. The room was clean and the bed was superb.
Se hospedó 2 noches en febrero de 2024
Respuesta de David G A Perry el 4 mar. 2024
Dear Gary,Delighted that your stay proved so enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the charm of the hotel, beautiful elegant. The staff were very helpful and were very accommodating with any requests. We had room service and the food was excellent
Se hospedó 10 noches en febrero de 2024
Respuesta de David G A Perry el 4 mar. 2024
Dera Susan,Perfect.Thanks for sharing with readers (who should be aware that Room Service is exclusively provided for dinner).Until next time my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Taisei

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Gian Enrico

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Struttura storica (che ha ospitato tanti VIP), ma ben tenuta. Molto apprezzato il concierge. Discreto il ristorante. Ubicato in zona centralissima.
Se hospedó 5 noches en febrero de 2024

6/10 Aceptable

Elyse

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024

8/10 Bueno

Bianca

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good location .
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

sharon

Viajó con su pareja
Le gustó: Personal y atención, servicios
This is a wonderful classic old hotel. The breakfast was incredible. The staff were all terrific. But the randomly non-working lift was a huge problem. One out of the 2 lifts was broken our entire 4 night stay. The other lift often was not working. It cast a pall over what should have been a 5 star stay
Se hospedó 4 noches en febrero de 2024
Respuesta de David G A Perry el 25 feb. 2024
Dear Sharon,Apologies for one of our two lifts being Out of Service at such a busy time. This then kept some guests waiting a little too long for the one operating lift to reach them.Our Lift Company is hoping to have the problem fixed tomorrow.Really appreciate your kind words regarding the wonderful classic hotel with terrific staff and incredible breakfasts.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Tracey, Palmerston North

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful historic building and the biggest hotels room we could have expected. Excellent value for money and great location.
Se hospedó 2 noches en febrero de 2024
Respuesta de David G A Perry el 19 feb. 2024
Dear Tracey,Delighted that you enjoyed your stay.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Louise

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Brandon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel. Great lounge. Great restaurant. High fives all around!
Respuesta de David G A Perry el 9 feb. 2024
Dear Brandon,High Fives indeed.Thank you.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Initially we were given probably the smallest room in the hotel with a small blocked out window. The second room had two small windows which were darkened and you couldn't look outdated. We asked for an upgrade and for an extra $30AUS x 4 nights we went for it. Got a huge room with large windows facing the Parliament building. Why couldn't they have offered it to us sooner! But a great stay in this older icon of a hotel. The only drawback was that the restaurant isn't open in the summer for dinner!
Se hospedó 4 noches en febrero de 2024
Respuesta de David G A Perry el 8 feb. 2024
Dear DavidThanks so much for the feedback.We try and describe all eight room and suite types accurately. Delighted we got expectations aligned. Our Cricketer's Bar is open for dinner each day and out group has some of Australia's best restaurants a short walk away.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Edward

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The history and ambience of the property.
Se hospedó 8 noches en enero de 2024
Respuesta de David G A Perry el 9 feb. 2024
Dear Edward,Delighted that your stay proved so enjoyable.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Mike

Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Robyn

Viajó con su familia
Le gustó: Limpieza, personal y atención
Staff put us in a terrible room -two small singles - one a squeaks bed every time you moved. 1 small window room had no fibres like shown in pictures. We had paid for a superior room. I complained to desk the next morning and they moved us to a king bed superior room which was much more like for like.
Se hospedó 3 noches en febrero de 2024
Respuesta de David G A Perry el 9 feb. 2024
Dear Robyn,Glad that we could find a solution for you.FYI - we have checked your original room and the beds are in excellent order.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

David, BURLINGTON

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Bernard, Portland

Se hospedó 5 noches en enero de 2024

10/10 Excelente

Claudia, El Paso

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2024

8/10 Bueno

Teresita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall, our stay was comfortable. The staff was very helpful and friendly. The location is great because it is on the free-zone tram lines and the area is quiet. We had issues in the room that was initially given to us but they were rectified quickly by moving us to another room. We will stay here again.
Se hospedó 2 noches en enero de 2024
Respuesta de David G A Perry el 5 feb. 2024
Dear Teresita,Thank you for your confidence in us. Greatly appreciated.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The definitive Melboune choice
Fantastic hotel that's loaded with history, but modern and luxurious as the same time. Super high ceilings in the room, and just a great spacious feeling all over. Fantastic beds and bedding, and eveything else you'd want for. Plus, the location couldn't be better.
Se hospedó 4 noches en enero de 2024
Respuesta de David G A Perry el 5 feb. 2024
Dear KevinPerfect.With very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Bueno

Cecilia

Le gustó: Limpieza, personal y atención, servicios
The first room I checked-in has a defective air conditioning unit. I was sweating badly and it was really hot when I came in. Called reception and maintenance came and opened the locked window and it was better. He tried to check things out, but to no avail. Then I was informed that they will transfer me. The room where I got transferred was far better, it has it's own remote control for the air conditioning unit. Sometimes the remote control worked and responded to my settings. I suspected it was programmed at certain times. It got hotter or colder at times and I cannot control or amend the settings. Aside from this, my stay was great. Thank you.
Se hospedó 5 noches en enero de 2024
Respuesta de David G A Perry el 5 feb. 2024
Dear Cecilia,Thank you.Unti next time, our thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Shane

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I could not have asked for a more friendly or helpful staff. My stay was a real "experience" and I don't use that term lightly. The hotel has a charm all if it's own that simply cannot be replicated with a modern hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de David G A Perry el 9 feb. 2024
Dear Shane,Hard to beat that.Thank you.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Dr. Adrian

Nice old, classy hotel. Great high tea.
Se hospedó 4 noches en enero de 2024
Respuesta de David G A Perry el 9 feb. 2024
Dear Dr Adrian,Perfect.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Chloe, LANE COVE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I always try to stay at The Windsor whenever I go to Melbourne. I do realise that the property is heritage listed, but the rooms and general areas are looking tired. It could do with a bit of brightening up.
Se hospedó 3 noches en enero de 2024
Respuesta de David G A Perry el 12 feb. 2024
Dear Chloe,Thanks for the loyal patronage over the years.Your feedback is noted with appreciation.'Brightening up' is actually being discussed!With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Magnus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Bruce

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
lovely historic site
Se hospedó 4 noches en enero de 2024
Respuesta de David G A Perry el 12 feb. 2024
Dear Bruce,Thank you.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All was very good
Se hospedó 2 noches en enero de 2024
Respuesta de David G A Perry el 27 ene. 2024
Dear Carol,Excellent.With thanks,DavidDavid G A PerryGeneral Manager

8/10 Bueno

Douglas

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Internet was very weak and slow. Didn’t like the fact that I was charged 1.3 percent for using a credit card. Also not happy to have 150 deposit. This is a top end hotel and that was a surprise.
Se hospedó 3 noches en enero de 2024
Respuesta de David G A Perry el 26 ene. 2024
Dear Douglas,Appreciate the feedback.We endeavour to make payment details very clear on the platform.The 50 per day pre authorisation is to cover incidental spend. We simply ask your bank to hold those funds and release them back into your account on departure if you have not charged anything t your room or suite. This can take three business days for our bank to do this.We shall check the internet connectivity in your room.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Suzanne

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We love staying at the Windsor - the old world charm is beautiful. Staff are absolutely lovely - especially the lady who delivered our room service!
Se hospedó 2 noches en enero de 2024
Respuesta de David G A Perry el 25 ene. 2024
Dera Suzanne,We love welcoming you both back.It was with great pleasure that I have passed on your kind words to our team and the lady who served you your room service dinner.Until next time, our very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excelente

Clint

Se hospedó 2 noches en enero de 2024