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Opiniones sobre Quest NewQuay

4 out of 5
Quest NewQuay
26 Caravel Lane, Docklands, VIC

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 338 de 512 opiniones" "
Evaluación: 8 - Bueno. 121 de 512 opiniones" "
Evaluación: 6 - Aceptable. 25 de 512 opiniones" "
Evaluación: 4 - Mediocre. 17 de 512 opiniones" "
Evaluación: 2 - Terrible. 11 de 512 opiniones" "

9,2/10

Limpieza

8,6/10

Personal y atención

9,0/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Aldis

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a one bedroom which worked out well for us as it gave us a place to chill after a long day walking around Melbourne. We particularily liked having a washer and dryer as we just returned from a couple of weeks in Fiji. The facilities are pretty rudimentary if you actually wanted to cook a lot but we only had breakfast and sometimes lunch so it was fine for that.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Niamh

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Stacy, Franchisee el 23 abr. 2024
Thank you Niamh, see you back soon. Stacy - Franchisee

10/10 Excelente

Janita

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very quiet and clean
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rebecca

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location close to docklands restaurants and shopping
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy, Franchisee el 17 abr. 2024
Hi Rebecca, thanks for the review. Come back soon. Stacy - Franchisee

8/10 Bueno

MASUMI

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Stacy, Franchisee el 17 abr. 2024
See you back soon! Stacy - Franchisee

10/10 Excelente

Chantelle

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Such a lovely place to stay, staff were great and rooms were clean and modern!
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, Franchisee el 28 mar. 2024
Thanks you Chantelle, see you back soon for another great stay. Stacy - Franchisee

8/10 Bueno

Ian

Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, Franchisee el 17 abr. 2024
Thanks Ian, come back soon. Stacy - Franchisee

10/10 Excelente

Kathy-jo, FELIXSTOW

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nothing to complain about this property. Well appointed, clean and comfortable. Quiet and great water view. Location is ideal and close to eateries and tram stop.
Se hospedó 3 noches en marzo de 2024
Respuesta de Stacy, Franchisee el 28 mar. 2024
Hello Kathy-jo, a fantastic review, very much appreciated. Come back soon. Stacy - Franchisee

10/10 Excelente

Louis

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall Good Experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, Franchisee el 28 mar. 2024
Thanks Louis!

10/10 Excelente

Dennis

Le gustó: Limpieza, estado de la propiedad e instalaciones
The peace and quiet Staff were very helpful and professional
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, Franchisee el 11 mar. 2024
Thanks Dennis! See you back soon. Stacy - Franchisee

10/10 Excelente

Desiree

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The accommodations were excellent and staff were very polite and helpful
Se hospedó 2 noches en marzo de 2024
Respuesta de Stacy, Franchisee el 11 mar. 2024
HI Desiree, thanks for choosing to stay with us. Come back soon. Stacy - Franchisee

6/10 Aceptable

Masateru

Se hospedó 7 noches en febrero de 2024
Respuesta de Stacy, Franchisee el 28 mar. 2024
Thank you! Stacy - Franchisee

10/10 Excelente

Bahire

Le gustó: Estado de la propiedad e instalaciones
If I need a little getaway I always come here for peace.. feel safe and it feels like home.. so close to everything and the view from the apartments are amazing
Se hospedó 2 noches en febrero de 2024
Respuesta de Stacy, Franchisee el 15 feb. 2024
Hello Bahire, thank you so much for your kind words! We're thrilled to hear that Quest NewQuay feels like your home away from home. We're delighted you find peace, safety, and amazing views here. We look forward to welcoming you back for another delightful getaway.

8/10 Bueno

Bob

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good location. Needs some updating.
Se hospedó 14 noches en enero de 2024

10/10 Excelente

Wendy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Reception Desk was really friendly felt welcomed on arrival
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, Franchisee el 5 feb. 2024
Hi Wendy... thanks so much! See you soon. Stacy - Franchisee

10/10 Excelente

Vicki

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Love the location and the younger vibe in the area. Convenience of grocery shopping and tram.
Se hospedó 4 noches en enero de 2024
Respuesta de Stacy, Franchisee el 1 feb. 2024
Hello Vicki, so great to hear! See you soon. Stacy

10/10 Excelente

Steven

Le gustó: Limpieza, estado de la propiedad e instalaciones
My single studio apartment water view was superb
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, Franchisee el 1 feb. 2024
Hello Steven, fantastic review! See you soon. Stacy - Franchisee

8/10 Bueno

Tatum, Mickleham

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the room, good location -top level had the best view
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, Franchisee el 31 ene. 2024
Hello Tatum, thanks for staying with us.

10/10 Excelente

Jennifer

Le gustó: Limpieza, comodidad de la habitación
I will stay here again.
A great location to get out and walk around some local restaurants by the river. Staff were very friendly and helpful. My room was lovely and clean. I will stay here again.
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, Franchisee el 25 ene. 2024
Hello Jennifer, thank you for your kind words! We're thrilled to hear that you enjoyed our great location, friendly staff, and lovely, clean rooms. We look forward to welcoming you back on your next stay! Stacy - Franchisee

10/10 Excelente

SARAH

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We recently stayed in a one bedroom apartment with our 12 year old daughter. Our daughter slept in the fold out bed which was comfortable. Kitchenette and facilities were excellent. Location is great with great walking options to entertainment and dining in the Docklands or catch the free tram to the city. Staff were always smiling, polite and very helpful. We had a great stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Stacy, Franchisee el 15 ene. 2024
Hello Sarah,Thank you for sharing your wonderful experience! We're thrilled to hear you had a great stay in our one-bedroom apartment. It's fantastic to know that your daughter enjoyed the comfortable fold-out bed, and that you found our kitchenette and facilities excellent. We're pleased you took advantage of our convenient location and enjoyed the walking options to entertainment and dining in Docklands. Our staff takes pride in providing friendly and helpful service, and we're delighted to hear they made a positive impression. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!

10/10 Excelente

BINYAN

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
good
Se hospedó 4 noches en enero de 2024
Respuesta de Stacy, Franchisee el 28 mar. 2024
Thank you! Stacy - Franchisee

8/10 Bueno

Jayne

Le gustó: Limpieza, comodidad de la habitación
Handy location
Was very close to tram stop making getting into the city easy. Very comfortable bed and good shower, had studio unit, but worked well for a short stay
Se hospedó 3 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 15 ene. 2024
Hi Jayne!Thank you for your positive feedback! We're delighted to hear that our convenient location near the tram stop, comfortable beds, and good showers enhanced your short stay at Quest NewQuay. We look forward to welcoming you back in the future! HNY!

10/10 Excelente

Marie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Safe, clean, walkable and receptionist are polite and professional
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 15 ene. 2024
Thank you so much Marie! See you again in 2024! Stacy - Franchisee

6/10 Aceptable

Michael

Viajó con su pareja
No le gustó: Limpieza
Have stayed before. While it’s good in comparison to a lot of hotels, compared to other Quest locations it was not the normal level. Iron was rusty, and had melted plastic on it, toilet area was dirty in corners, kitchenette hasn’t been wiped down. I’d stay again as these things could be fixed at any time except New Years.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 8 ene. 2024
Hello Michael,Thank you for your feedback and for choosing to stay with us again. We appreciate your loyalty. I apologise for the issues you encountered, and please be assured that we take your comments seriously. We will address the cleanliness concerns promptly, and we hope to welcome you back for an improved experience in the future. HNY and see you soon. Stacy - Franchisee

10/10 Excelente

Roselle

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 8 ene. 2024
Thanks Roselle!

10/10 Excelente

Alicia, Alexandria

Se hospedó 2 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Alicia!

10/10 Excelente

Shu

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 6 noches en diciembre de 2023
Respuesta de Stacy - Franchisee el 31 ene. 2024
Thanks Shu! Come back soon.

8/10 Bueno

Diane

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice room, probably expected it to be bigger. Terrible pillows to soft and squishy. No information about rubbish disposal. Staff pleasant
Se hospedó 4 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Hi Diane,Thank you for taking the time to share your feedback about your recent stay at Quest NewQuay. We appreciate your positive comments about the room and our pleasant staff.We apologise that the room size did not meet your expectations; we understand that personal preferences vary, and we appreciate your input. Regarding the pillows, we're sorry to hear they didn't provide the comfort you were looking for. Your feedback is valuable, and we will review our pillow options to ensure a better variety for our guests.We also appreciate you bringing the issue of rubbish disposal information to our attention. We will address this promptly and make sure that clearer instructions are provided in the rooms.Thank you again for choosing Quest NewQuay, and we hope to welcome you back for an improved experience in the future.HNY!Stacy - Franchisee

10/10 Excelente

Kellye

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I had a lovely stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Kellye, great to hear that you had an awesome stay.

10/10 Excelente

Kit Man

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
See you back soon!

10/10 Excelente

Doriana

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Doriana!

10/10 Excelente

Mark

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Mark!

10/10 Excelente

Steph

Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Steph!

10/10 Excelente

Rod

Viajó por negocios
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thank Rod!

8/10 Bueno

Alireza

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Alireza!

10/10 Excelente

Wayne

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 31 dic. 2023
Thanks Wayne!

4/10 Mediocre

Stephen

No le gustó: Limpieza, estado de la propiedad e instalaciones
Travel 3 hours to get there at 11pm only to be told no parking available. Ended up having to park car in Woolies carpark overnight. Fridge leaked on floor and was a slipping hazard and floor had muddy footprints on it. Adjoining doors were unlocked and opened. Had to stack chairs in doorway as couldn't lock door on our side. Didn't feel safe. Reported concerns to reception only to be told make a report. Overall we weren't satisfied this stay. A shame because we have stayed at quest before and enjoyed the experience.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 18 dic. 2023
Hello Stephen,Thank you for sharing your feedback about your recent stay at Quest NewQuay. We sincerely apologise for the inconveniences you experienced, including the parking situation, maintenance issues, and safety concerns. This is not the standard of service we aim to provide, and we appreciate your patience and understanding. Your comments will be addressed with our team to ensure improvements are made. I also arranged for our maintenance team to inspect your apartment. We value your loyalty and hope to have the opportunity to welcome you back for a much-improved experience.Stacy - Franchisee

8/10 Bueno

Anthony

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 13 dic. 2023
Thanks for your review Anthony, come back soon! Stacy - Franchisee

10/10 Excelente

Terry

Se hospedó 4 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 12 dic. 2023
Thanks Terry!

10/10 Excelente

Violeta

Se hospedó 2 noches en diciembre de 2023
Respuesta de Stacy, Franchisee el 12 dic. 2023
Thanks Violeta!

6/10 Aceptable

Chloe Louise

Viajó en grupo
We didn’t appreciate how room service came at 5pm every afternoon when we were having down time or getting ready to go out. We had to request room service for the morning and when they did, they didn’t change the sheets to clean ones. We also wish we had a better viewing room and wish we had a balcony to go onto. Other than that it was a nice stay.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Stacy, Franchisee el 12 dic. 2023
Hello Chloe, Thank you for sharing your feedback! We apologise for the inconvenience with the timing of room service and the oversight in sheet replacement. Your comments are valuable, and we'll use them to improve our services. We're glad you enjoyed your overall stay and hope to welcome you back for an even better experience. Stacy - Franchisee

4/10 Mediocre

Racquel

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Bathroom flooded poor drainage and design in build. Told reception on check out and they said they knew about it. Poor if they knew about it and are still allocating the room out at full price considering it’s an OHS risk. Slip hazzards etc.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, Franchisee el 12 dic. 2023
Hello Racquel,Thank you for sharing your feedback. We apologise for the inconvenience you experienced with the flooded bathroom and appreciate your concern regarding the drainage and design issues. Rest assured, we take safety seriously, and your comments have been brought to the attention of our team for immediate action. We value your input and hope to have the opportunity to welcome you back for an improved stay. Have a great Christmas. Stacy - Franchisee

10/10 Excelente

Bahar

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Stacy, Franchisee el 5 dic. 2023
Hello Bahar, thanks for your review! See you back soon

10/10 Excelente

Yvonne

Le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023
Respuesta de Stacy, Franchisee el 1 dic. 2023
Thanks Yvonne. see you back soon!

10/10 Excelente

William

Le gustó: Limpieza, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stacy, Franchisee el 1 dic. 2023
Thanks William, see you back soon!

10/10 Excelente

Amanda

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great quiet location close to Docklands, friendly staff. Fresh, clean apartment. Would definitely recommend.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stacy, Franchisee el 1 dic. 2023
Thanks Amanda, I am glad that you had an enjoyable stay with us! See you back soon.

8/10 Bueno

Aaron

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios
Was a perfect stay, close to our function. Clean and tidy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stacy, Franchisee el 24 nov. 2023
Hi Aaron, great feedback. Thanks for choosing to stay with us! See you soon. Stacy - Franchisee

8/10 Bueno

Tony

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Delayed check in time Being woken up by noisy neighbours at 3:00am on a Sunday morning.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stacy, Franchisee el 24 nov. 2023
Hello Tony,Thank you for sharing your recent experience at Quest NewQuay. We sincerely apologise for the inconvenience you encountered with the delayed check-in and the disturbance caused by noisy neighbours. Your feedback is valuable to us, and we are actively addressing these issues to ensure a more seamless and peaceful stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Stacy - Franchisee

10/10 Excelente

Kira

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, right by excellent dining options on the water, and shopping centre as well. Apartment is modern and spacious, comfy bed- bit weird the doona was two singles on the bed and not a king/queen but still fine. Kitchenette has all amenities need plus full size fridge, cooktop, oven and dishwasher. Lounge very spacious with 6 seater dining table. The second time we have stayed here and we’ll definitely come back again!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Stacy, Franchisee el 24 nov. 2023
Hi Kira,Thank you so much for your kind words and for choosing to stay with us again at Quest NewQuay! We're thrilled to hear that you enjoyed our prime location with access to excellent dining options and shopping. It's fantastic to know that you found our modern and spacious apartment, comfy bed, and well-equipped kitchenette to your liking.We appreciate your feedback about the doona arrangement and will certainly look into it. We're delighted to have you as a returning guest and look forward to welcoming you back for the third time!Stacy - Franchisee

6/10 Aceptable

Kamal

Viajó con su pareja
Le gustó: Servicios
The property does not have any parking availability for guests. We had to pay extra for open car park which was bit of inconvenient. Room was serviced but bin in bathroom was not emptied, toilet paper and coffee/tea not filled up. Had to go to reception to get these items and requested for bin to be emptied. But inconvenient in this sense
Se hospedó 7 noches en noviembre de 2023
Respuesta de Stacy, Franchisee el 24 nov. 2023
Hello Kamal,Thank you for sharing your feedback about your recent stay at Quest NewQuay. We appreciate your insights and apologise for any inconvenience you experienced regarding the parking situation and room amenities. We have limited parking onsite however we do recommend CARE Park (directly across the road) for our guests who have a vehicle. We take your comments relating to your amenities seriously and will address these issues with our team to ensure a more seamless experience for our guests. Your input is invaluable, and we hope to have the opportunity to welcome you back for an improved stay in the future.See you soon.Stacy - Franchisee