Servicio de la propiedad

Opiniones sobre Quest Moorabbin

4.5 out of 5
Quest Moorabbin
3 Kingston Road, Heatherton, VIC

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 234 de 405 opiniones" "
Evaluación: 8 - Bueno. 112 de 405 opiniones" "
Evaluación: 6 - Aceptable. 32 de 405 opiniones" "
Evaluación: 4 - Mediocre. 17 de 405 opiniones" "
Evaluación: 2 - Terrible. 10 de 405 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Wei

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Manager was rude and unprofessional
Se hospedó 7 noches en febrero de 2024

8/10 Bueno

Pauline

Le gustó: Estado de la propiedad e instalaciones
Clean and tidy. Quiet stay in a comfortable room. Parking was easy but also easily accessible by the public.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Mike Gilberts

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean and good staff on site. Had to get the safe batteries changed that was done without fuss. Being a long weekend there was no servicing of the unit for 3 days.
Se hospedó 9 noches en marzo de 2024

10/10 Excelente

Malina

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Maria

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Malina

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice hotel
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ian

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great rooms plenty of space.
Se hospedó 5 noches en enero de 2024

8/10 Bueno

Lachlan

Se hospedó 3 noches en enero de 2024

4/10 Mediocre

Janelle

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rodrigo

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jonathan

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very clean, tidy and great service
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Bharathi

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Jean

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Matt

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Comfortable stay. Plenty of room. Unfortunately tv in main bedroom didn’t work and had to ask for a plug for the bath.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Stephen

Viajó por negocios
Le gustó: Servicios, estado de la propiedad e instalaciones
Toilets could do with a better clean particularly where seat joins the bowl. But the hotel is a great business park stay. Staff are friendly. Rooms are good. Location good for my business dealings.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Quest Moorabbin el 6 dic. 2023
Dear Stephen Thank you for your positive review and for highlighting our strengths as a great corporate stay hotel with friendly staff and a convenient location. We appreciate your feedback on the cleanliness issue and will address it promptly to ensure an even more enjoyable experience for our guests. We look forward to hosting you again soon!Best regardsAakshi KapoorBusiness Owner Quest Moorabbin

10/10 Excelente

Gary

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Staff friendly and went out way to help changing rooms to ground only rooms clean and comfortable only thing was a trolley of used linen left in passage near door I noticed some clients finding difficult to pass obstacle with luggage and golf clubs other than that very happy will definitely return
Se hospedó 1 noche en noviembre de 2023
Respuesta de Quest Moorabbin el 6 dic. 2023
Dear Gary Thank you for your positive review and we're thrilled you enjoyed your stay! We appreciate your feedback about the linen trolley in the hallway and apologise for any inconvenience. We'll address this concern to ensure a smoother experience for all our guests. We look forward to welcoming you back soon at Quest Moorabbin! Best regardsAakshi Kapoor Business Owner Quest Moorabbin

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Good place to be based for playing majorSandbelt golf courses, spacious apartment and several nearby cafés restaurants…Acrobar was a particular favourite.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Quest Moorabbin el 29 nov. 2023
Dear AnonymousThank you so much for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay and that our services met your expectations. Our team works hard to provide a comfortable and memorable experience for all our guests. We appreciate your kind words about our location, spaciousness and nearby restaurants/cafes. Your feedback is invaluable to us and it motivates us to continue delivering excellent service. We look forward to welcoming you back to our hotel on your next visitBest regards,Aakshi KapoorBusiness Owner Quest Moorabbin

10/10 Excelente

Elaine

Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Greg

Showing its age
Se hospedó 1 noche en octubre de 2023
Respuesta de Quest Moorabbin el 30 oct. 2023
Dear Greg Thank you for providing us with your feedback. Your feedback is valuable to us. We would love to hear more about your experience about your stay at Quest Moorabbin! Looking forward to welcoming you back soon! Kind regardsAakshi Kapoor Business Owner Quest Moorabbin

4/10 Mediocre

Wee Leong

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Basic faciliteis in the room not well maintain.
The stay is bad , the washing machine is down for 2 weeks without any repair . The only reason they give is alway the maintainenece not available . We pay for a serivce apartment wothout being able to wash clothes . We can only wash in common area.
Se hospedó 13 noches en septiembre de 2023
Respuesta de Quest Moorabbin el 30 oct. 2023
Dear WeeThank you for your taking the time to provide us with your feedback. Your comments are valuable to us! My sincere apologies that the washing machine in your room did not work. Our usual practice is to attend to maintenance issues in the room straight away. We also are in the process of replacing our washing machines. Your feedback has been discussed and shared with our maintenance team and we will ensure that such issues do not recur. We sincerely hope that we can accommodate you again in the future at Quest Moorabbin. Kind regardsAakshi Kapoor Business Owner Quest Moorabbin

8/10 Bueno

Matt

Viajó con su pareja
The room was very clean and comfortable. A very quiet room and secure parking.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Quest Moorabbin el 4 oct. 2023
Dear MattThank you for taking the time to provide us with your feedback. Your comments are valuable to us! I am thrilled that you enjoyed your stay with us and that you found our rooms clean and comfortable. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back at Quest Moorabbin again. Kind regardsAakshi Kapoor Business Owner Quest Moorabbin

8/10 Bueno

Millie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Easy to find and quiet.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Robert

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Joanne

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This is the second time we have stayed here. Overall it is a good place to stay.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Quest Moorabbin el 4 oct. 2023
Dear Joanne Thank you for taking the time to provide us with your feedback. Your thoughts are valuable to us! I am thrilled that you enjoyed your stay with us and continue to keep staying with us. We look forward to welcoming you back at Quest Moorabbin. Kind regardsAakshi KapoorBusiness Owner Quest Moorabbin

8/10 Bueno

Christine

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Enjoyed the proximity to the hospital
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

jimmy

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Allison

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Tania

Le gustó: Limpieza
Awesome staff , no food options , and gym only open to access 8-5 ???? When used for mostly business people that’s not usable
Se hospedó 1 noche en agosto de 2023
Respuesta de Quest Moorabbin el 31 ago. 2023
Dear TaniaThank you for taking the time to provide us with your feedback. We value and appreciate your comments. I am glad that you had a pleasant experience with your interactions with our team. My apologies that you were not given information about food options in the area. We have several restaurants within our vicinity. We would love to introduce you to some the next time you stay with us. Our gym is accessible during reception hours and you can also access the gym with your key after reception closes. We look forward to welcoming you at Quest Moorabbin again!Kind regardsAakshi KapoorFranchisee Quest Moorabbin

10/10 Excelente

jimmy

Viajó con su familia
Need a facelift
Been staying here every time we come to Melbourne. Love the location but the property needs an internal facelift. Things are getting old, worn off and about to break. Staff have always been nice and courteous.
Se hospedó 2 noches en agosto de 2023
Respuesta de Quest Moorabbin el 24 ago. 2023
Dear JimmyThank you for taking the time out to provide us with your feedback. Your comments are valuable to us. I am glad that you always have a pleasant experience as a repeat guest at Quest Moorabbin. We will definitely take your suggestions on board!We look forward to welcoming you back at Quest Moorabbin. Kind regardsAakshi KapoorFranchisee Quest Moorabbin

10/10 Excelente

Aravind

Se hospedó 8 noches en julio de 2023

8/10 Bueno

Abbas

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Convenient and easy access.
Se hospedó 1 noche en julio de 2023
Respuesta de Quest Moorabbin el 31 jul. 2023
Dear Abbas Thank you for taking the time out to provide us with your feedback. Your comments are valuable to us! We are glad that you found us convenient and easily accessible. My team and I are always striving to provide the most effortless stay to all our guests.We look forward to welcoming you again at Quest Moorabbin! Kind regardsAakshi KapoorBusiness Owner Quest Moorabbin

10/10 Excelente

Lee

Le gustó: Limpieza, comodidad de la habitación
Comfortable and quiet apartment
This was a perfect spot for an overnight stay. The apartment was spacious clean and very quiet. Shame it's not dog-friendly as this would make it a "go to" for us in this area. Top tip: there's a good vegan Asian restaurant within walking distance of this Quest!
Se hospedó 1 noche en junio de 2023
Respuesta de Quest Moorabbin el 4 jul. 2023
Dear Lee Thank you for taking the time to provide us with your feedback. Your comments are valuable to us. I am thrilled that you enjoyed your stay with us! We look forward to welcoming you back at Quest Moorabbin. Kind regardsAakshi KapoorBusiness Owner Quest Moorabbin

6/10 Aceptable

brooke

Viajó con su familia
Le gustó: Limpieza, servicios
Needed to ask for afew things including a 3rd bed. Room needed to be vacuumed.
Se hospedó 3 noches en junio de 2023
Respuesta de Quest Moorabbin el 27 jun. 2023
Dear BrookeThank you for taking the time out and providing us with your feedback. We appreciate your feedback and would ensure that there is no need for you to ask for anything in the future when you stay with us. We look forward to ensure that your future stay is as effortless and comfortable as possible. Kind regardsAakshi Kapoor Business Owner

2/10 Terrible

Joanna

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
Terrible stay, will not return again
If I can give zero star, I would, because this hotel is very dirty and filthy. I stayed here for three nights. Every day, I saw live cockroaches crawling on the kitchenette and the bathroom wall. The first night the TV didn’t even work, the second night when I returned to the room, the used mugs and plates were still on the bench after their room service. Throughout my stay the room keycards never worked, I saw other guests having the same issues and shared their frustration. This is the worst hotel I have ever stayed. Unless you want to deal with pest infestation issues, strongly recommend you not to consider staying at this hotel. See attached photos for the cockroaches and dirty shower vent, and used mugs not collected.
Se hospedó 3 noches en mayo de 2023
Respuesta de Quest Moorabbin el 6 jun. 2023
Dear JoannaThank you for taking the time out to provide your feedback. I would like to apologise for the experience you have had during your stay with us. I can assure you that this is not the level of standard we uphold. My sincerest apologies that your stay with us was less than perfect.Your feedback has been discussed in detail with the team and we can assure you that these issues would not recur at the property in the future. We hope we can restore your faith in Quest in the near future and you would give us a chance to rectify our mistake. Please feel free to contact us on 03 9981 8900 if you would like to discuss the measures we have taken in detail.Kind regardsAakshi KapoorBusiness OwnerQuest Moorabbin

10/10 Excelente

Alanna

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean, friendly staff.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Anthony

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Jenni

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Alanna

Le gustó: Limpieza, estado de la propiedad e instalaciones
I would rather a coffe machine than a kettle and Nescafe sachets. Staff are very friendly.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Kyriaki

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff were super friendly, the room was very nice and spacious and can find parking easily and has shops and dinings nearby also.
Se hospedó 3 noches en abril de 2023

6/10 Aceptable

steve

Le gustó: Servicios
Very dormitory
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Cate

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
Se hospedó 5 noches en marzo de 2023

4/10 Mediocre

Suzanna

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Bron

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Unable to open door to apartment with keycards - had to get staff to help every single time. This is a known problem because they have had to employ a night staff member purely to let people into their rooms! Shower exhaust fan fell down and I was unable to shower but there were no other rooms available nor a handyman to repair it. Dirty, floors need vacuuming, random dark strands of hair everywhere.
Se hospedó 7 noches en marzo de 2023

10/10 Excelente

Les

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Nur

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
First room had problems in basin, moved to another room which was better. But tv screen are small from people who can't see properly.
Se hospedó 7 noches en marzo de 2023

8/10 Bueno

Patricia

Se hospedó 2 noches en marzo de 2023

6/10 Aceptable

Jennifer

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel was clean and quiet, I had all of the things I needed in the kitchenette, however I went to use the gym in the morning at 6am and it doesn't open until 8am when reception opens. I found this quite strange as most people would want to use a gym before they start the day. 8am is too late.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Kerry

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was very clean and surprisingly quiet
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

mark

Le gustó: Limpieza
No le gustó: Servicios
Had no smart TV to watch netflix and had issues opening door with access card
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Iran

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Unfortunately it wasn’t the best hotel. The balcony was covered in dust and spider webs. The shower was horrendously terrible, toilet had issues flushing and air conditioner wasn’t operating properly at all. Overall it wasn’t the cleanest place in the world and lady in glasses at the front desk had horrible attitude.
Se hospedó 3 noches en febrero de 2023