Diseño del edificio

Opiniones sobre Punthill Ivanhoe

4.5 out of 5
Punthill Ivanhoe
21 Bell Street, Ivanhoe, VIC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 137 de 247 opiniones" "
Evaluación: 8 - Bueno. 72 de 247 opiniones" "
Evaluación: 6 - Aceptable. 18 de 247 opiniones" "
Evaluación: 4 - Mediocre. 15 de 247 opiniones" "
Evaluación: 2 - Terrible. 5 de 247 opiniones" "

8,8/10

Limpieza

9,2/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Riberta

Se hospedó 2 noches en abril de 2024
Respuesta de Punthill Ivanhoe el 1 may. 2024
Hi Riberta, Thank you for your feed back We hope to welcome you back

10/10 Excelente

Lynette

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The girls at reception were so polite and helpful. The room was very clean and spacious. Walking distance to the hospital. Shopping centres nearby
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager el 10 abr. 2024
Hi Lynette, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. Its great to hear our team polite and helpful. We look forward to welcoming you back in the future.Kind Regards Punthill Ivanhoe

10/10 Excelente

Mary

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Punthill Ivanhoe el 10 abr. 2024
Hi Mary,Thank you for your feed back we look forward to seeing you again.

10/10 Excelente

Susan

Le gustó: Servicios
Enjoyed my stay in this comfortable apartment & felt extremely safe! Reception staff were fabulous.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 28 mar. 2024
Hi Susan, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. Its great to hear the team were fabulous and help make you feel save. We look forward to welcoming you back in the future.Kind Regards Punthill Ivanhoe

8/10 Bueno

Pamela

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
there were 2 of us in the room and only had 1 key, the entire apartment was all windows, and the shades did not keep out the light, the entire staff were very pleasant and nice
Se hospedó 13 noches en enero de 2024
Respuesta de Punthill Ivanhoe el 13 feb. 2024
Hi Pamela, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We are sorry to hear that you had some issues with the blinds in your apartment. Please note that we welcome you to address this with our staff so we can help fix these issues. We look forward to welcoming you back to Punthill Ivanhoe in the future.Kind RegardsPunthill Ivanhoe

8/10 Bueno

Steve

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good place to stay, bit of walk down to the shops but no big deal. All modern and comfortable. Only one gripe (and i'm being picky) is that there is lamp on the LH bedside but no way to plug it or a phone charger in.
Se hospedó 1 noche en enero de 2024
Respuesta de Punthill Ivanhoe el 6 feb. 2024
Hi Steve, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable. We note that even the small things are important to our guest's, and we are looking into making the power outlets more accessible for guests to charge their devices.We look forward to seeing you on your next stay. In the meantime, we thank you for sharing your experience in this review.Kind RegardsPunthill Ivanhoe

8/10 Bueno

Sue

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent location for our needs, secure parking, great views, well equipped, balcony could do with a clean and the garden bed on balcony overgrown with weeds on 3rd floor.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 31 ene. 2024
We appreciate you providing feedback on your recent stay at Punthill Ivanhoe. Glad that it was a positive experience, and you enjoyed our apartment-style rooms with kitchens. We have been working with the building manager and body corporate to have the weeds removed for the whole building, it has been a slow process but has finally been removed this week. We look forward to welcoming you back to Punthill Ivanhoe.

10/10 Excelente

Carrie

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Couldnt fault it
Went for surgery at the austin and so wanted accommodation close the check in staff where amazing the room was lovely couldnt fault the experience at all!
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 24 ene. 2024
Hi Carrie, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to in the future.

10/10 Excelente

Benjamin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager el 24 ene. 2024
Thank you for your feedback regarding your recent stay with us at Punthill Ivanhoe

8/10 Bueno

Farida

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall my stay was great. Just the outside parking area and outside stairs not kept clean.
Se hospedó 16 noches en noviembre de 2023
Respuesta de Hotel Manager el 4 dic. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

4/10 Mediocre

Belinda

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Bed had hairs in the sheets. Shower was dirty. Just overall looks old and dated. Looking out at the balcony all you see is weeds.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager el 4 dic. 2023
Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed that the room you were checked into was not up to our usual high standard. We have now conducted a deep clean on the shower and will be following up with the team.

2/10 Terrible

Lauren

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager el 4 dic. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

10/10 Excelente

Rosina

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My son in hospital at Austin very close and also receive discount
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Manager el 24 sept. 2023
Hi Rosina, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay close to the hospital. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

10/10 Excelente

Phil, Noosaville

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
The only thing I can think they could do is replace the bed it was horrible and uncomfortable otherwise it was a lovely place to stay.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Manager el 24 sept. 2023
Hi Phil, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. Thank you for letting us know about the bed, we are sorry to it was uncomfortable we will be sure to make sure it is looked at. We look forward to seeing you on your next stay.

8/10 Bueno

Jarod

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager el 12 sept. 2023
Hi Jarod, We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excelente

Bec

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lovely rooms and amazing beds they’re so comfortable
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Manager el 26 ago. 2023
Hi Bec, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We would be more then happy to put a note in your profile requesting higher floor for away from the road noise on your next booking. We love to here the team where helpful during your stay with us. We look forward to welcoming you back in the future.Regards Punthill Ivanhoe

10/10 Excelente

Melissa

Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager el 12 sept. 2023
Hi Melissa, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable and clean.We look forward to seeing you on your next stay.

8/10 Bueno

Andrea

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean comfortable and suited our needs for the event we had - close
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager el 7 ago. 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

10/10 Excelente

Francine

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Closeness to medical centres, public transport nearby. Rooms clean & spacious enough for my needs.
Se hospedó 5 noches en julio de 2023
Respuesta de Hotel Manager el 7 ago. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable clean and spacious place to stay. We look forward to seeing you on your next stay.

8/10 Bueno

Anne

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staff, quick to respond to any questions or issues. Close and convenient for hospital visiting.
Se hospedó 4 noches en junio de 2023
Respuesta de Hotel Manager el 7 jul. 2023
Hi Anne, We're glad your experience at Punthill Ivanhoe was positive and our team where able to help with any questions and issues in a quick manner. we look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excelente

Kyeyong

Se hospedó 3 noches en junio de 2023
Respuesta de Hotel Manager el 24 jun. 2023
Hi Kyeyong, Thank you for taking the time to score your stay with us. We hope you welcome you back

8/10 Bueno

Steve

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Say here quite often for work. Bit of a walk down the hill for groceries and resturants. Rooms are always good
Se hospedó 4 noches en mayo de 2023
Respuesta de Punthill Ivanhoe el 6 jun. 2023
Hi Steve, Thank you your feed back we look forward to welcoming you back next time

10/10 Excelente

Cristian

Se hospedó 2 noches en mayo de 2023
Respuesta de Punthill Ivanhoe el 6 jun. 2023
Thank you for your feed back

4/10 Mediocre

Jim

Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Manager el 24 jun. 2023
Hi Jim. Thank you for taking the time to score your stay with us. We hope you welcome you back

8/10 Bueno

Kerry

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staff, clean room, comfortable bed but very limited parking.
Se hospedó 1 noche en mayo de 2023
Respuesta de h el 6 jun. 2023
Hi Kerry, We appreciate you providing feedback on your recent stay at Punthill Ivanhoe. We are glad that it was a over all a positive experience. We do have limited secure parking on site we recommend pre booking parking or calling the hotel to check if we have parking We hope to welcoming you back to Punthill Ivanhoe.

10/10 Excelente

Peter

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very convenient to Heidelberg and hospitals
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Manager el 20 abr. 2023
Hi Peter, We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

2/10 Terrible

Steve A.

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
internet and tv was horrid not working well at all, staff was helpful but I gave up as it going in and out
Se hospedó 2 noches en marzo de 2023
Respuesta de Punthill Ivanhoe el 29 mar. 2023
Hi Steve, Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed to here you had issues with the internet and TV during your stay. Unfortunately sometimes there can be technical issue such as the internet that are out of our control, when we are aware of these thing we do our best to get them sorted for our guest.

8/10 Bueno

IAM KIN

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I like it is quiet and bus stops are nearby.
Se hospedó 10 noches en marzo de 2023
Respuesta de Hotel Manager el 26 mar. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable place to stay close to the bus stop We look forward to seeing you on your next stay.

10/10 Excelente

Michelle

Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager el 26 mar. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable place to stay.We look forward to seeing you on your next stay.

10/10 Excelente

Annie

Le gustó: Limpieza
So convenient for visiting friend in Austin Hosp
Se hospedó 3 noches en marzo de 2023
Respuesta de Punthill Ivanhoe el 19 mar. 2023
We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience. We look forward to welcoming you back

4/10 Mediocre

Amy

Viajó con su pareja
Le gustó: Limpieza, servicios
Booked a secured underground carpark, was told upon check in that carparks had been booked out for a week and we would have to wait until someone left and park in one of the 15 provided street parks which meant sitting on the road for 45 minutes. We ended up parking 2 blocks away and having to move the car at 1am.
Se hospedó 1 noche en marzo de 2023
Respuesta de Punthill Ivanhoe el 19 mar. 2023
Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe.We're obviously very disappointed to hear of you experience with parking. On further investigation we can see you had request parking on the OTA the day prior to checking in however reception had not confirmed parking as we where fully booking already. We do always recommend calling the hotel directly to confirm we have parking available as we do have very limited spots in our underground car park. We hope to Welcome you back back in the future

10/10 Excelente

kristi

Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager el 20 abr. 2023
Hi Kristi, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay.

8/10 Bueno

Rose

Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager el 26 mar. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe

8/10 Bueno

phillip

Viajó por negocios
Le gustó: Servicios, estado de la propiedad e instalaciones
I liked the moderness and all the facilities of the unit I stayed in. The friendly and helpful staff.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager el 1 mar. 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

8/10 Bueno

Danielle

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good comfortable accommodation.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager el 1 mar. 2023
We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excelente

Zisis

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This is one of the best apartment hotels i have stayed in. The amenities were all top notch, the access was easy espaecially as my mother who is disabled was accompany me and it was very easy to get to our room. I will definitely be choosing Punthill Ivanhoe again.
Se hospedó 3 noches en febrero de 2023
Respuesta de Hotel Manager el 22 feb. 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay, and was easy for your mother in law to get around easy. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

8/10 Bueno

Peter

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice apartment in the Heidelberg medical precinct. A couple of nice restaurants across the road and main shopping area a 10 minute walk away. Very well presented apartment perfect for a short stay.
Se hospedó 3 noches en febrero de 2023
Respuesta de Hotel Manager el 22 feb. 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

10/10 Excelente

Rebecca

Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager el 4 dic. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

8/10 Bueno

Lindy

Se hospedó 1 noche en enero de 2023
Respuesta de Punthill Ivanhoe el 19 mar. 2023
We appreciate you providing feedback on your recent stay at Punthill Ivanhoe.

4/10 Mediocre

Rebecca

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Very tired and a bit grotty - frypan was dirty, couch was worked and stained. Wifi didn't work at all. Lock to the apartment was faulty although with jiggling I got it to lock. Overall needs a bit of TLC. The staff were lovely though.

2/10 Terrible

Amy

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Terrible!
We booked through hotels.com. We had correspondence with the property via email as well as through hotels.com to organise a car park, check in times, etc. hotels.com “guaranteed” our booking. After a 2 hour drive with a 7 week old baby, on arrival they had no record of the booking, said because i booked through a third party website it was never going to be a guaranteed booking, they had no availability and couldn’t do anything. When shown the email sent from their hotel reception address, which they confirmed was definitely their email address, they said hotels.com must have sent it because they didn’t. They blamed it on a scam and said the phone call didn’t come from them, even with being their phone number listed on their business cards. Either a very clever scam with access to the properties email address and phone number and therefor not secure, or made a mistake and had no intention of admitting it.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Manager el 3 ene. 2023
Upon further investigation we have found a system error and this booking dropped out of our system for reason unknow to us. This can occur with third party bookings. We do always advise booking direct with the hotel to avoid confusion. We would like to welcoming you back to the hotel in the future.

8/10 Bueno

Monica

Le gustó: Limpieza, estado de la propiedad e instalaciones
Easy check in/out with very friendly concierge. Property is well appointed with easy access to local amenities such as restaurants, shops, public transport, hospitals etc. Unit was clean with a comfortable bed. Limited bathing products so it was good I brought my own. There was a hairdryer. Traffic noise can be an issue particularly from ambulance sirens due to the property’s locale. Overall enjoyed my stay. Would highly recommend and will come back.

8/10 Bueno

Diane

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Pre-booked parking is an issue after reception closes. Random parkers take the designated spots.
Se hospedó 1 noche en noviembre de 2022

4/10 Mediocre

Mark

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The Serviced apartment was not serviced in 8 days. The internet never worked despite reporting it repeatingly. Amenities were never checked. We had to ask for every single supply we needed.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Shahban

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was gr8 for me hlpful staffs from first day, gr8 service......
Se hospedó 2 noches en noviembre de 2022
Respuesta de Punthill Ivanhoe el 24 nov. 2022
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable and clean and our team where helpfulWe look forward to seeing you on your next stay.

10/10 Excelente

Peter

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
nothing apartment was neat and clean and staff were very helpful
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Shirley

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
The rooms were large airy and clean!! Our Beds were better than our beds at home..The Lady in charge was cheery and helpful along with a nice trainier gentleman. l will definitely stay with you again Shirley Ciccia
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Jamie-Lee

Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Amanda

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was great except for the VERY uncomfortable couch.
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Brian

Hill stay
Was here for a family medical crisis and found the staff friendly, helpful and understanding. Plenty of public transport and restaurants around. Be prepared for hill walks as the apartments are at the top of a long, relatively steep hill.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Manager el 29 sept. 2022
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe . We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.