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Opiniones sobre Pan Pacific Melbourne

5 out of 5
Pan Pacific Melbourne
2 Convention Centre Place, South Wharf, VIC

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 712 de 1001 opiniones" "
Evaluación: 8 - Bueno. 198 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 64 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 19 de 1001 opiniones" "
Evaluación: 2 - Terrible. 8 de 1001 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jose antonio

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excelente todo! Muy limpio y sin detalles por opinar
Se hospedó 3 noches en octubre de 2023
Respuesta de Pan Pacific Melbourne el 3 nov. 2023
Dear Jose,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Alexandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Pan Pacific Melbourne el 21 may. 2024
Dear Alexandra,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Ashok

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall it is fine.
Se hospedó 5 noches en mayo de 2024
Respuesta de Pan Pacific Melbourne el 20 may. 2024
Dear Ashok,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Jago

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good price clean and great staff
Se hospedó 2 noches en mayo de 2024
Respuesta de Pan Pacific Melbourne el 9 may. 2024
Dear Jago,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Cath

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very much enjoyed our overnight stay. We booked a standard room, so we were very pleasantly surprised to have a wonderful view of the river complete with fireworks display. Courteous and attentive staff were also a highlight.
Se hospedó 1 noche en mayo de 2024
Respuesta de Pan Pacific Melbourne el 6 may. 2024
Dear Cath,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

My Hong

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Great place to stay, however bit dated. The restaurant can take awhile for food to come out. Our food took almost 1 hour.
Se hospedó 3 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 30 abr. 2024
Dear My Hong,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.However, I have noted your experience at our restaurant. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Jesse

Se hospedó 1 noche en abril de 2024
Respuesta de Pan Pacific Melbourne el 20 may. 2024
Dear Jesse,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Emere

Se hospedó 3 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 21 may. 2024
Dear Emere,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Liu

Le gustó: Limpieza
A little bit old
Se hospedó 3 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 29 abr. 2024
Dear Liu,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Gregory

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 4 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 26 abr. 2024
Dear Gregory,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Xuefeng

Viajó con su familia
Le gustó: Limpieza, personal y atención
Super comfortable bed. Block out blind is amazing. DFO just downstairs and lots of food places.
Se hospedó 3 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 15 abr. 2024
Dear Xue Feng,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are are indeed superbly located next to DFO and Melbourne Convention & Exhibition Centre, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 Aceptable

Phil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel location is perfect for seeing the attractions. Missing coffee in room is an issue.
Se hospedó 3 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 15 abr. 2024
Dear Phil,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.However, I have noted your comments on the lack of coffee in your room. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

nga yee

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I booked this hotel because it was a meeting point of day tours, it was convenient for day tour The staffs were helpful, I arrived at 8:45,and asked for early check in due to the early flight, with the help of the lobby staffs ,we finally checked in at 10:30 Although not bottle waters provided, There was a water machine at the lobby provided hot and cool water. The Room was clean and comfortable. I will choose this hotel next time I come melbourne
Respuesta de Pan Pacific Melbourne el 15 abr. 2024
Dear Nga Yee,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Umeshkumar, Bronx

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and close to everything!
Se hospedó 5 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 15 abr. 2024
Dear Umeshkumar,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Erin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location next to convention center and river walk with restaurants and shops.
Se hospedó 2 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 12 abr. 2024
Dear Erin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Hoi Hin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Away from the free tram zone maybe the worst you can say about it. Being close to the casino and the relatively quiet surroundings may make you feel a bit unsecured when returning late night. Other than those, the hotel itself is second to none with the spacious, tidy room. A bath tub will please a lot who wants more than just a quick shower before bed, and if you are visiting for exhibition, the Convention and exhibition Centre is just next door.
Se hospedó 4 noches en abril de 2024
Respuesta de Pan Pacific Melbourne el 11 abr. 2024
Dear Hoi Hin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Ding Xiong Melvin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome stay
Respuesta de Pan Pacific Melbourne el 8 abr. 2024
Dear Melvin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Gloria

Se hospedó 2 noches en marzo de 2024
Respuesta de Pan Pacific Melbourne el 26 abr. 2024
Dear Gloria,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property with lovely staff. We were upgraded to a city view room which was really nice, especially at night.
Se hospedó 1 noche en abril de 2024
Respuesta de Pan Pacific Melbourne el 8 abr. 2024
Dear Sandra,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Rebecca, Melbourne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The gentleman who looked after our bags was the best person at the place the staff on the desk at reception were pathetic had no idea
Se hospedó 1 noche en marzo de 2024
Respuesta de Pan Pacific Melbourne el 1 abr. 2024
Dear Rebecca,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to our Concierge team.However, I have noted your comments on our Reception team. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Elena

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, beautiful hotel!
Se hospedó 3 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 27 mar. 2024
Dear Elena,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Aaron

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing staff, beautiful facilities. One of my favourite hotels to stay at in Melbourne. Can’t wait to come back.
Se hospedó 5 noches en marzo de 2024
Respuesta de Pan Pacific Melbourne el 27 mar. 2024
Dear Aaron,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Hemant

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Staff didn’t tell you even the small drinks like coke and water weren’t even complementary. They charge you for that without giving proper information.
Se hospedó 3 noches en marzo de 2024
Respuesta de Pan Pacific Melbourne el 27 mar. 2024
Dear Hemant,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.However, I have noted your comments on charge for the drinks. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.I greatly appreciate your feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities.Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

daniel

Se hospedó 2 noches en marzo de 2024
Respuesta de Pan Pacific Melbourne el 1 abr. 2024
Dear Daniel,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Craig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, clean, good value for money.
Se hospedó 2 noches en marzo de 2024
Respuesta de Pan Pacific Melbourne el 27 mar. 2024
Dear Craig,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 7 mar. 2024
Dear Nicole,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Next door to conf center where I was working. Good restos nearby. Easy transport. The concierge Mark went out of his way to assist multiple times
Se hospedó 5 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 4 mar. 2024
Dear Linda,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Mark.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Chen Yeong Wilson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Pan Pacific Melbourne el 29 feb. 2024
Dear Wilson,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location Disappointing that these places find it necessary to double the price of rooms just because there is a lot on over the weekend.
Se hospedó 2 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 26 feb. 2024
Dear Robert,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Kira

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Amazing service as always especially the extra touches for our anniversary. Unfortunately the bathroom floor was grotty, however the bed and room was so comfortable and modern
Se hospedó 1 noche en febrero de 2024
Respuesta de Pan Pacific Melbourne el 26 feb. 2024
Dear Kira,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.However, I have noted your comments on the bathroom floor. We sincerely regret the inconvenience and disappointment caused. Please be assured our Director of Rooms is addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Emma

Le gustó: Limpieza, personal y atención
Staff were friendly and helpful. Carpet in room was very worn. Linen (towels particularly) were quite old and worn.
Respuesta de Pan Pacific Melbourne el 23 feb. 2024
Dear Emma,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Clare

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff, clean, easy parking
Se hospedó 1 noche en febrero de 2024
Respuesta de Pan Pacific Melbourne el 20 feb. 2024
Dear Clare,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Luke

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay, staff really friendly
Se hospedó 3 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 20 feb. 2024
Dear Luke,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Jason

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location , easy parking. staff were very nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Pan Pacific Melbourne el 20 feb. 2024
Dear Jason,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Graham

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent Hotel
A great hotel in a great location. From the welcome kerbside until we left the staff were exceptionally welcoming and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 21 feb. 2024
Dear Graham,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 Aceptable

Peter

No le gustó: Estado de la propiedad e instalaciones
Nur Mittelklasse
Frühstück sowohl in der Lounge als auch im Restaurant nicht besonders gut. In der Lounge kein Afternoon Tea, nur am Sam und Sonntags. Toilette in der Panorama Suite alt und kein Wasserklosett
Se hospedó 2 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 14 feb. 2024
Dear Peter,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.However, I have noted your comments on breakfast. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for or guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Marcelo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 12 feb. 2024
Dear Marcelo,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Troy

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Nice location on the River near numerous restaurants and the casino. Walkable go the CBD
Se hospedó 2 noches en febrero de 2024
Respuesta de Pan Pacific Melbourne el 12 feb. 2024
Dear Troy,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of serviceWe are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

4/10 Mediocre

AIJUN

Se hospedó 1 noche en febrero de 2024
Respuesta de Pan Pacific Melbourne el 8 feb. 2024
Dear AijunThank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Would 100% stay again!!
Our stay at Pan Pacific was amazing. Lovely friendly staff who went out of their way to make our visit perfect, the hotel room was clean, comfortable and the perfect base for our family holiday and the food at the restaurant downstairs was next level!! Dinner was just 10/10 and my daughter enjoyed the kids menu plus the activity book and pencils she received. and the buffet breakfast had everything you could ever think of and my daughter says the scrambled eggs were the best she's ever had.
Se hospedó 1 noche en febrero de 2024
Respuesta de Pan Pacific Melbourne el 6 feb. 2024
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 5 feb. 2024
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

David Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very central for our needs.
Se hospedó 2 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 5 feb. 2024
Dear David,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Elson

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
location was very good. close to shopping and dinning
Se hospedó 5 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 30 ene. 2024
Dear Elson,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 Aceptable

Renee

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Pan Pacific Melbourne el 30 ene. 2024
Dear Renee,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Mesut

Se hospedó 1 noche en enero de 2024
Respuesta de Pan Pacific Melbourne el 29 ene. 2024
Dear Mesut,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 Aceptable

Kamran

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Pan Pacific Melbourne el 25 ene. 2024
Dear Kamran,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 Bueno

Ammar

Se hospedó 3 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 27 mar. 2024
Dear Ammar,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Changwon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 25 ene. 2024
Dear Changwon,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 Excelente

Kristina

Se hospedó 2 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 12 feb. 2024
Dear Kristina,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

4/10 Mediocre

Wing Man

No le gustó: Limpieza, personal y atención
Se hospedó 15 noches en enero de 2024
Respuesta de Pan Pacific Melbourne el 22 ene. 2024
Dear Wing Man,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne