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Opiniones sobre Oaks Melbourne on Lonsdale Suites

4.5 out of 5
Oaks Melbourne on Lonsdale Suites
23 33 Lonsdale St, Melbourne, VIC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 1119 de 2592 opiniones" "
Evaluación: 8 - Bueno. 1106 de 2592 opiniones" "
Evaluación: 6 - Aceptable. 226 de 2592 opiniones" "
Evaluación: 4 - Mediocre. 99 de 2592 opiniones" "
Evaluación: 2 - Terrible. 42 de 2592 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

SJ, Beijing

Viajó con su pareja
Le gustó: Limpieza
Lo mejor, buena situación para recorrer el centro de Melbourne. Garaje disponible (de pago). Lo peor, habitación con zona de cocina pero sin sillas ni mesa. No utilizamos la cocina pero no se comprende para que esta si no hay ningún sitio para sentarse a consumir en la habitación.
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Stevie

Le gustó: Limpieza, personal y atención, comodidad de la habitación

8/10 Bueno

Emma

Viajó con su familia
Le gustó: Limpieza
Good size apartment, easy walking distance to MCG and CBD.
Se hospedó 2 noches en abril de 2024
Respuesta de Oaks Management el 26 abr. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

Russell

Se hospedó 1 noche en abril de 2024
Respuesta de Oaks Management el 1 may. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff were very polite and friendly and very helpful.The room was well equiped with for cooking and the bed was very comfortable. We were very happy with this accomodation.
Se hospedó 1 noche en abril de 2024
Respuesta de Nethmi el 6 abr. 2024
Dear Robert,Thank you for your excellent feedback following your stay at Oaks on Lonsdale. We are delighted to read that you found the customer service to be up to par and that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind Regards Oaks Management

10/10 Excelente

regina

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Love staying at this hotel. Staff are friendly and rooms are always immaculate
Se hospedó 2 noches en marzo de 2024
Respuesta de Oaks Management el 31 mar. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient and was happy with our room kitchen facilities. As regards the cleanliness, please accept our apologies as this is not indicative of our usual high standard of service. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

4/10 Mediocre

Corinna

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was dirty, missing items in room & TV didn’t work. Very disappointed considering it cost more than triple normal rate😡
Se hospedó 2 noches en marzo de 2024
Respuesta de simranjit el 29 mar. 2024
Dear Corinna,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We do trust that we may have the opportunity to welcome you back again.Kind RegardsOaks Management

8/10 Bueno

Stephen

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en marzo de 2024
Respuesta de simranjit el 22 mar. 2024
Dear Stephen,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management

8/10 Bueno

JUSTIN

Le gustó: Limpieza, estado de la propiedad e instalaciones
Is was quiet and conveniently located.
Se hospedó 5 noches en marzo de 2024
Respuesta de simranjit el 19 mar. 2024
Dear Justin,We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management

10/10 Excelente

rie

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
何も不自由なかったです。広いお部屋で最高でした
Se hospedó 2 noches en febrero de 2024
Respuesta de Oaks Management el 2 mar. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Mediocre

Nicolas

No le gustó: Limpieza, estado de la propiedad e instalaciones
Dont kid yourself its a 2 star property at best
Se hospedó 2 noches en febrero de 2024
Respuesta de Oaks Management el 2 mar. 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excelente

Michelle

Viajó con su pareja
Le gustó: Servicios
Enjoyed our stay. Walking distance to St Vincent’s for my husband. Great with IGA next door. Great experience thank you
Se hospedó 4 noches en febrero de 2024
Respuesta de Oaks Management el 2 mar. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

Law

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staffs, amazing city view
Se hospedó 2 noches en febrero de 2024
Respuesta de Oaks Management el 22 feb. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Bueno

Rafelina

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Oaks Management el 22 feb. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Aceptable

LYNNE, Driver

Viajó con su pareja
Le gustó: Limpieza
The property was close to Bourke St for shopping and restaurants. Also very close to Parliament train station and a short walk to the free city tram. The apartments themselves, although clean, are very tired looking. They could do with a lick of paint and a renovation. Shower was over the bath and although they provided a bathmat, hubby still slipped. Bath was very slippery. Switched on dishwasher as per instructions however at end of cycle dishes were still dirty so had to handwash. Used combined washer dryer however clghes were still wet so had to hang around room. Once again, set as per instructions. There is only an aircon in living area so had to leave bedroom door open for air to flow through. No fans at all. Would probably look for something better next time!
Se hospedó 4 noches en enero de 2024
Respuesta de Oaks Management el 5 feb. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Excelente

Richard

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the position, walking distance of a lot of the things in which we were interested. Good public transport nearby.
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 5 feb. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

Jenny

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved my stay there. Had a stunning view from my balcony
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 5 feb. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Bueno

YUKI

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
全豪オープン期間中に4泊5日で利用しました。 サザンクロス駅から徒歩25分、メルボルンパークまで徒歩20分ほどです。 受付の方は皆さんフレンドリーで、とても良い印象でした。 部屋のシャワーが弱いのとバスタブが浅いためお湯を溜めても半身浴しかできない点が残念でした。 近隣にコンビニやQV(大型ショッピングモール)があるので、買い物や食事には困りません。 風呂設備以外は満足でしたので、次回滞在の際も利用させていただきたいと思います。
Se hospedó 4 noches en enero de 2024
Respuesta de Oaks Management el 5 feb. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Excelente

Antje

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Wir haben als vierköpfige Familie eine Suite mit zwei separaten Apartments gemietet. Ein Apartment hatte zwei Einzelbetten sowie Küchenzeile und Bad. Das andere Apartment war um einiges größer und hatte ein abgetrenntes Schlafzimmer, eine offene Küche und einen großen Ess- und Wohnbereich, Bad sowie einen Balkon. Die Unterkunft war sehr gut eingerichtet und sauber. Wir haben uns dort sehr wohlgefühlt. Das Empfangspersonal war immer freundlich und hilfsbereit.
Se hospedó 2 noches en enero de 2024
Respuesta de Oaks Management el 27 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Bueno

Maria

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Great location and good size apartments
Great location..great space in apartments. Starting to look tired. But very affordable
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 27 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Aceptable

Carolyn

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Like the close proximity to the CBD. Bath tub/shower very slippery and unsafe. Our bedroom reeked of cigarette smoke on arrival so we left all windows and balcony sliding door wide open for the time we were there. Monday morning at 1am excessive noise from the floor above as someone was hosting a party and out on the balcony for ages.
Se hospedó 2 noches en enero de 2024
Respuesta de Oaks Management el 27 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excelente

Katrina

Le gustó: Limpieza, comodidad de la habitación
Perfect location
Excellent location, great reception staff - easy to get everywhere in CBD.
Se hospedó 2 noches en enero de 2024
Respuesta de Oaks Management el 27 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

Deborah

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel. Close to station & easy walk to tennis centre. Great views of city at night.
Se hospedó 2 noches en enero de 2024
Respuesta de Oaks Management el 27 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

regina

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I love all Oaks properties but Oaks on Lonsdale is definately my favourite. Staff are super helpful, polite and friendly. My room had a noisy duct and they upgraded me for free as I wasn't able to sleep from the noise all I have very sensitive hearing. That's was no issue and staff were just Lovely about it. I was able to park earlier and look around the city until my room was ready also. 10/10
Se hospedó 1 noche en enero de 2024
Respuesta de Oaks Management el 27 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks ManagementDear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Bueno

Robert

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Oaks Management el 19 ene. 2024
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon.Best Regards,Oaks Management

8/10 Bueno

jacqueline

Viajó con su familia
Le gustó: Limpieza
Clean and well located but a little tired looking.
Se hospedó 4 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

6/10 Aceptable

Jannette

No le gustó: Estado de la propiedad e instalaciones
This property is upper end of town meaning it’s not noisy with traffic. It is older property and needs a bit of work done in the room ie; painting updated mattress. The staff were helpful. It’s close to public transport. It was a good price.
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Bueno

Rachel

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Bueno

mario

Le gustó: Limpieza, estado de la propiedad e instalaciones
Is very central, have nice cafes, restaurants and shops close by and very close to public transport.
Se hospedó 5 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Mediocre

Rob

Se hospedó 1 noche en enero de 2024
Respuesta de Oaks Management el 19 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

8/10 Bueno

Jarrod

Viajó con su familia
Good location
Se hospedó 2 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Aceptable

James

Very handy and reasonably priced, but rooms and hotel are quite worn. The rooms offer the barest necessities but were clean enough as was the linen. Service at reception was excellent. WiFi is terrible
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Bueno

Peter

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Enjoyed our stay. Apartment had everything you needed.
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Mediocre

Tatjana

Viajó con su familia
Good location. Stayed 3 nights in 2 bedroom apartment with no house keeping. Second bedroom doesn’t have a window so it felt like a cupboard, only one aircon in the living room which is not sufficient. The first night toilet broke down, you could not flush it. After 2 hours they fixed it but it was still not working properly. Could not give us another room as nothing was available. When we got into the room there was not enough towels and toiletries (3 adults) they provided less than 2 of each for all of us. Also you have to beg for clean towels and extra toiletries. Don’t bother even asking for coffee, tea or milk. In my opinion it is reasonable to expect clean towel for each adult each day as there is nowhere to hang them to dry ( unless they expect you to wash them yourself?) Would not stay there again.
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excelente

Nazih

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Aceptable

sharon

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good place to stay when going to the theater. Check in took 25mins and no real explaination as to what the problem was when asked.. parking is $39 per night which is ridiculous as they own the oarking lot
Se hospedó 2 noches en enero de 2024
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Excelente

Jungbin

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Oaks Management el 17 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

2/10 Terrible

Raj

No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Oaks Management el 19 ene. 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

6/10 Aceptable

Liz

Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
Very convenient to the city. We arrived shortly before 2pm check in and were advised our apartment was not ready as housekeeping were running behind and could we come back in 15 mins. Which was not a problem and came back 25 mins later and after a small wait our apartment was ready. We had booked a 2 bedroom executive apartment. The 'apartment ' had 2 doors and we couldn't access either door with the card, housekeeping were still on the floor and they let us in one of the doors which turned out to be a studio apartment and the other a 1 bedroom apartment, which is not what we had booked and paid in advanced for. The 1 bed apartment smelt of smoke, our shoes stuck to the floor and the kitchen was grimey. The studio apartment had hair on the bathroom floor. Returned to reception to lodge a complaint to be informed by the manager that they were fully booked and couldn't move us. After further discussion's, he offered us to reclean the 'apartments ' to which we stated that the smell of smoke would still be there. He then offered us 2 one bedroom apartments. After discussing the matter privately we were going to accept these apartments when suddenly a 2 bedroom apartment became 'available '. We inspected this apartment and we satisfied but this is the apartment that we booked and paid for in the first place. The apartment was comfortable albiet lacking in utensils in the kitchen and very tired in the fixture and fittings Will rethink staying here again in the future
Se hospedó 2 noches en diciembre de 2023
Respuesta de don el 31 dic. 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

8/10 Bueno

Jack

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 9 noches en diciembre de 2023
Respuesta de simranjit el 25 dic. 2023
Dear Jack,Thank you for taking the time to share your recent experience at Oaks Melbourne on Lonsdale. Your feedback is truly appreciated. We do hope will have the opportunity to welcome you back again soon.RegardsOaks Management

10/10 Excelente

Zac

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very spacious as a 2 bedroom apartment. Great value, fantastic location for the theatre. Friendly helpful staff. A new favourite for Melbourne staycations.
Se hospedó 1 noche en diciembre de 2023
Respuesta de don el 22 dic. 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excelente

D

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2023
Respuesta de simranjit el 17 dic. 2023
Dear guest,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.RegardsOaks Management

6/10 Aceptable

Jaskarandeep

Viajó por negocios
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
Bedroom was smelly and it wasn’t a pleasant stay.
Respuesta de simranjit el 18 feb. 2024
Dear Jaskarandeep,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We would be delighted to have the opportunity to welcome you back again.RegardsOaks Management

8/10 Bueno

Angela

Viajó con su familia
Le gustó: Servicios
This is a fantastic location but the rooms could be cleaner and the fans in the bathroom and ensuite were not working. I would recommend getting a room with a balcony view. Overall it was a great stay.
Se hospedó 3 noches en diciembre de 2023
Respuesta de simranjit el 17 dic. 2023
Dear Angela,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We appreciate your feedback on areas for improvement. We are pleased to read that your experience overall was enjoyable. We look forward to having the opportunity to welcome you back again soon.RegardsOaks Management

4/10 Mediocre

Brooke

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location was the best thing about the property and the view from the 27th floor. The room wasn’t clean there was mud on the walls, the kitchenette had water damage. There was no smoke alarm in the room that was working (which I thought was illegal) it had obviously been taken away as the sign on the sensor said “not working until replaced”. The bed was ok but very old as the mattress’ had sunk in the middle so it wasn’t really a king size bed it was just two singles shoved together. The lighting in the bathroom was so bad you couldn’t see to do make up. Only one lift was working which is fine, but you didn’t have to scan to get to your floor so anybody can go anywhere, which is not secure or safe. The carpets in the lift lobby were all torn and just had tape covering up the holes. It was overall ok just not to the standard you’d expect from an oaks
Se hospedó 2 noches en noviembre de 2023
Respuesta de Simranjit el 3 dic. 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excelente

Gaye

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
It was so close to great shopping and just around the corner from the Princess Theatre.
Se hospedó 2 noches en noviembre de 2023
Respuesta de simranjit el 24 nov. 2023
Dear Gaye,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Kind regards,Oaks Management

4/10 Mediocre

Colette

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room stank of cigarettes. Walls and tiles dirty. Only one lift work and takes a long time to arrive. Indian older man on front desk dismissive and unhelpful.
Se hospedó 2 noches en noviembre de 2023
Respuesta de simranjit el 24 nov. 2023
Dear Colette,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. As this is not indicative of our usual high standard of service, we would truly appreciate the opportunity to welcome you back. Kind RegardsOaks Management

8/10 Bueno

George

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
NO real problems. We thought the staff were especially welcoming
Se hospedó 1 noche en noviembre de 2023
Respuesta de Imanya el 10 nov. 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Bueno

Rick

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice place, a bit outdated, overall good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Imanya el 7 nov. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to write a review! We are so delighted to hear that you enjoyed your stay. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We look forward to welcoming you back to our hotel soon. Best RegardsOaks Management

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The view was amazing from the sky high apartment. Room was clean, location was great as close to everything and easy to get Ubers. The IGA next door was super convenient.
Se hospedó 2 noches en octubre de 2023
Respuesta de Imanya el 4 nov. 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management