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Opiniones sobre Mercure Portsea

4.5 out of 5
Mercure Portsea
46 London Bridge Road, Portsea, VIC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 201 de 438 opiniones" "
Evaluación: 8 - Bueno. 165 de 438 opiniones" "
Evaluación: 6 - Aceptable. 45 de 438 opiniones" "
Evaluación: 4 - Mediocre. 23 de 438 opiniones" "
Evaluación: 2 - Terrible. 4 de 438 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Vojo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay for short breaks
Se hospedó 2 noches en marzo de 2024
Respuesta de Rebecca el 15 abr. 2024
Dear Vojo, Thank you for your feedback, we are delighted you had an enjoyable stay. Regards Rebecca

10/10 Excelente

Paulette

Le gustó: Servicios
The staff were all friendly and helpful.
Se hospedó 3 noches en febrero de 2024
Respuesta de Rebecca el 27 feb. 2024
Dear Paulette, Thank you for taking the time to provide positive feedback after your stay regarding our friendly staff. We hope you will visit again in the near future. Regards Rebecca Hotel Operations

10/10 Excelente

Kathryn

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Betty

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Waking up to Beautiful views and scenery. Very quiet and relaxing. Reception staff very welcoming and helpful. Absolutely loved my stay and would recommend it.
Se hospedó 1 noche en enero de 2024
Respuesta de Rebecca el 27 feb. 2024
Hi Betty, Thank you for your feedback. We were delighted to hear you enjoyed all aspects of your stay. We look forward to welcoming you again to the Mercure Portsea. Regards Rebecca Hotel Operations

10/10 Excelente

Jennifer

Le gustó: Servicios
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Emma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff quiet location.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A very good base for a few days off
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Jeanette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Samantha

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Robert

Le gustó: Personal y atención, comodidad de la habitación
3 night stay
Stay was OK. Good location for us. Plenty to do on Nepean Peninsula. Unfortunately, they were refitting carpet above our room and working noise started too early. Carpets generally were in need of upgrading in places, and dust over top of tissue box in room gave impression of not being clean. Was not clear about use of parts of complex eg. access to Spike bar for food. Lighting in corridors to rooms was a bit dated and very dull. Lock on patio door was not working and although the golf course view was great, there was evidence of rubbish in the bush below the rooms.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Robin

Le gustó: Limpieza
Lack of facilities for a Mercury. Probably in the only rooms without a view in a nearly empty hotel
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Dean

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

MONA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
So beautiful. Beautiful view. Peace and quiet
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Tony

Dated day core, out of the way to any eateries, no shuttle bus, no pool, no spa No extras in the room that looked out onto nothing not even the golf course If u don’t play golf we would say do not book We think there r other places in the same area that offer more
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Kevin

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good stay but there were no other guests
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Sebastiano

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check in and very quiet location. Perfectly comfy bed and pillows.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

NICHOLAS, Melbourne

Viajó por negocios
Le gustó: Personal y atención, servicios
The property was very nice but, our room was beside the golf cart garage and so was quite noisey early in the morning and in the afternoon. Out courtyard was shared with 3 rooms so had people walking by our window. Milk in fridge was open when we arrived, TV had an issue but fixed quickly, and initially keys didn’t work. But again was fixed quickly. Little dissapointed given our last stay was better and had views of the golf course.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cristina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful location on golf course if you love golf
Se hospedó 1 noche en octubre de 2023
Respuesta de Rebecca el 8 oct. 2023
Dear Cristina, Thank you for your review and feedback. We hope you will visit again in the near future. Regards, Rebecca PancicHotel Operations

10/10 Excelente

Salvatore

Se hospedó 1 noche en octubre de 2023
Respuesta de Rebecca el 8 oct. 2023
Dear Salvatore, Thank you for your review. We are delighted you had a very enjoyable experience at the Mercure Portsea and we hope you will visit again soon.

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great views, friendly helpful staff and the perfect getaway destination
Se hospedó 3 noches en octubre de 2023
Respuesta de Rebecca el 8 oct. 2023
Thank you for your feedback Heather, we were delighted to hear you enjoyed your stay with us and hope you will visit again soon.

6/10 Aceptable

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was clean and neat, bed was very comfortable. Downside was the walk from the carpark to the room was quite far and steep. Room was small with no views at all. Bathroom was clean and tidy but small also.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Rebecca el 8 oct. 2023
Dear Michael, Thank you for choosing to stay with us at the Mercure Portsea. We were delighted to hear you found the accommodation clean and comfortable. Our superior rooms offer amazing views over the golf course, please keep this in mind should you return. We do hope you will visit us again. Regards, Rebecca PancicHotel Operations

10/10 Excelente

Marie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The walk up to the building from the car park is quite steep for walkers; I would have liked to see stairs to make the climb easier. But the reception staff were extremely friendly and very helpful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Rebecca el 12 oct. 2023
Dear Marie, Thank you for your feedback. I was delighted to hear you were impressed with our staff. We hope you will visit us again for another stay in the future. Regards, Rebecca Hotel Operations

10/10 Excelente

Murray

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location at Portsea Golf Club. Near to restaurants and other golf courses.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Rebecca el 20 sept. 2023
Murray, Thank you for your feedback, we hope to see you back visiting with us again soon. Regards, Rebecca Hotel Operations Manager

10/10 Excelente

Matthew, Penticton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Peaceful and quiet hotel located within a golf club. Nice room, view over the course and the bay in the distance. Easy drive to Portsea and not at all far from Sorrento.
Se hospedó 1 noche en agosto de 2023
Respuesta de Rebecca el 5 sept. 2023
Hi Matthew, Thank you for your review. We were delighted to read you found the Mercure Portsea comfortable and quiet and hope you will visit us again soon. Regards Rebecca PancicHotel Operations Manager

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Rebecca el 29 ago. 2023
Thank you Michael for your review, we are delighted to see you had an enjoyable stay at the Mercure Portsea and hope you will visit with us again soon.Regards, Rebecca Pancic Hotel Operations Manager

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice quiet property. Clean and great value.
Se hospedó 2 noches en agosto de 2023
Respuesta de Rebecca el 29 ago. 2023
Anthony, Thank you for your review, we are delighted you found the Mercure Portsea clean and great value. We hope you will visit us again soon. Regards, Rebecca PancicHotel Operations Manager

8/10 Bueno

Peter

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Nice and quiet but no restaurant for dinner
Se hospedó 1 noche en agosto de 2023
Respuesta de Rebecca el 25 ago. 2023
Dear Peter, Thank you for your comments. We are can arrange a grazing platter as an option for in room dining and beverages can also be pre-purchased. A mini bar service is also available on demand. We are pleased to hear you liked the tranquillity of our venue. We hope you will visit us again soon. Regards Rebecca Pancic Hotel Operations Manager

10/10 Excelente

John

Se hospedó 1 noche en agosto de 2023
Respuesta de Rebecca el 22 ago. 2023
Dear John, Thank you for your review, we are delighted your stay was exceptional. We hope you will visit us again soon for another enjoyable stay. Regards, Rebecca PancicHotel Operations Manager

10/10 Excelente

Gary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Location Location
Beautiful location, customer service was fantastic and very helpful. Beds was just ok, but very nice place to stay.
Se hospedó 2 noches en agosto de 2023
Respuesta de Rebecca el 17 ago. 2023
Dear Garry, Thank you for your positive review and feedback. I was delighted to hear the customer service by our staff was fantastic. We look forward to seeing you again at the Mercure Portsea in the near future. Regards Rebecca Pancic Hotel Operations Manager

10/10 Excelente

Mary

Se hospedó 1 noche en agosto de 2023
Respuesta de Rebecca el 8 ago. 2023
Thank you Mary for your review of 10/10! We hope you will visit again soon. Regards Rebecca Hotel Operations Manager

8/10 Bueno

David

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was great. Check in and out was great. Loved the closed in courtyard for our little group of 3 rooms.
Se hospedó 1 noche en julio de 2023
Respuesta de Rebecca el 8 ago. 2023
Thank you for sharing your feedback, we are delighted to hear you had an enjoyable stay. We look forward to welcoming you again to the Mercure Portsea.

4/10 Mediocre

Melanie

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Byo a pillow is a must ( lucky we read reviews and brought them) Bed was horrible to sleep on definitely need new ones, carpets very dirty overall movies on demand were the only thing we enjoyed. Wouldn't stay again.
Se hospedó 2 noches en julio de 2023
Respuesta de Rebecca el 25 jul. 2023
Dear Melanie, I am sorry that your experience did not meet your expectations; please allow me to express my apologies. We take your feedback seriously, please note our carpets are scheduled to be cleaned and new soft furnishings have been recently purchased. I am pleased to hear you enjoyed the complimentary movies on demand.Kind Regards, Rebecca Pancic Hotel Operations Manager

10/10 Excelente

Jean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really loved our stay
Se hospedó 1 noche en julio de 2023
Respuesta de Rebecca el 25 jul. 2023
Dear Jean, Thank you for your feedback, we hope you will visit us again soon. Regards, Rebecca Pancic Hotel Operations Manager

4/10 Mediocre

Natalie

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Lifts did not work, walls very thin, was very noisy neighbour. Pillows were awful
Se hospedó 1 noche en julio de 2023
Respuesta de Rebecca el 11 jul. 2023
Dear Natalie, I am sorry the lift was not working during your stay. We do appreciate your feedback and hope you will give us another opportunity to serve you in the future. Regards Rebecca Hotel Operations

10/10 Excelente

BEATA

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything was great. Very friendly staff, clean room, fantastic breakfast.
Se hospedó 2 noches en junio de 2023
Respuesta de Rebecca el 11 jul. 2023
Thank you for your positive comments on your recent stay with us. We do hope you will visit us again in the future for another pleasant stay. Regards, Rebecca Hotel Operations Manager

8/10 Bueno

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location with awesome views looking over the course
Se hospedó 1 noche en junio de 2023
Respuesta de Rebecca el 17 ago. 2023
Hi Richard, Thank you for your feedback, we love our location and the view over looking the course too! We hope you will visit again soon. Regards Rebecca Pancic Hotel Operations Manager

4/10 Mediocre

Harnaaz

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Susan

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Mason

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Jay

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Life problems
Life was not working during my stay.
Se hospedó 3 noches en mayo de 2023

6/10 Aceptable

Simon

Le gustó: Personal y atención
It was a good hotel for stay .
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unfortunately the Restaurant wasn't open for our evening meal on Monday night so we had to go elsewhere in the town centre. Otherwise we had a lovely view overlooking the golf course.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Andrea

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was a really clean room with a beautiful view of the golf course.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy, after hours, check-in no fuss no stress. Thank you
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice boutique hotel on golf course
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really disappointed there was no dining in evening and that we had to go out to dine. Did not know this when we booked
Se hospedó 3 noches en abril de 2023

6/10 Aceptable

Pamela

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Room was comfy and cafe in golf club was nice for coffee. Views were nice from room. Disappointed with the rooms as walls are paper thin. We did not get any sleep as the room next to us was up till 1am and then we listened to them snoring the entire night.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

cameron

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice room - reception were great. vanity was slow to drain. fridge was hot and could not get cold enough
Se hospedó 2 noches en marzo de 2023