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Opiniones sobre Extended Stay America Premier Suites Melbourne I95

2.5 out of 5

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 230 de 410 opiniones" "
Evaluación: 8 - Bueno. 101 de 410 opiniones" "
Evaluación: 6 - Aceptable. 45 de 410 opiniones" "
Evaluación: 4 - Mediocre. 10 de 410 opiniones" "
Evaluación: 2 - Terrible. 24 de 410 opiniones" "

9,2/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cesar

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy mal olor en las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management el 22 ene. 2024
Dear Cesar, Thank you for sharing your recent stay experience. We are sorry for the disappointment with the cleanliness of the room that does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Our front desk is working 24/ 7 to help you in your need. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

10/10 Excelente

FERNANDO

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Evil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

omar

Le gustó: Limpieza, estado de la propiedad e instalaciones
They took 1 hour to do the check in because the room wasn't ready. we were tired for our trip and we had to wait.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Pablo José

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El desayuno escaso.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Evil

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Jonny

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management el 31 ene. 2023
Dear Jonny, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Melbourne - I-95.Sincerely,Hotel Management

8/10 Bueno

Hector

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2022

4/10 Mediocre

Jean, MIAMI

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Internet doesn’t work. Cannot find my second reserved room, one shampoo for three pax, miserable breakfast, very noisy frame structure
Se hospedó 1 noche en marzo de 2022
Respuesta de Hotel Management   el 30 mar. 2022
Jean, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Súper limpio , y nuevo!! Lo único que cuando fui no estaba funcionando el desayuno. Pero lo demás súper recomendado.
Se hospedó 1 noche en junio de 2021
Respuesta de Hotel Management el 22 jun. 2021
Thank you for selecting Extended Stay America for your stay and sharing your review. It was a pleasure to know your immaculate suite helped you have a relaxing stay and that you were satisfied with our services. Thank you again for your recommendation and look forward to seeing you again. Sincerely, Hotel Management

8/10 Bueno

Juan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean! breakfast coffee and snacks like breakfast.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Victor

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buenas instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 13 may. 2024
Dear Victor, Thanks for taking the time to review your recent stay with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression, and we are pleased to know you enjoyed your time with us. We can't wait to welcome you back to Extended Stay America.Sincerely,Hotel Management

10/10 Excelente

Timeca

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was very well maintained. A little hot for my taste but according to my family it was perfect.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Nancy J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Chelsie

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
It was very clean and in a safe location but they didn’t provide any of the normal amenities. No conditioner, lotion or even a blow dryer. The rooms are also very hot and we had it on the lowest setting, a fan would have helped a lot. The “breakfast” was also bar, orange and yogurt.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 6 may. 2024
Dear Chelsie, Thank you for your feedback. We appreciate you acknowledging the cleanliness and safe location of our accommodations. However, we apologize for any inconvenience caused by the lack of amenities and temperature control in your room. Your feedback is invaluable, and we'll address these concerns to ensure a better experience for our guests in the future. We hope you will give us a chance to better serve you in the future.Sincerely,Hotel Management

10/10 Excelente

Victoria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very friendly and helpful. Room was clean and comfortable. Highly recommend.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 6 may. 2024
Dear Victoria, Thank you for the fantastic review! We're delighted our friendly staff and comfortable accommodations exceeded your expectations at Extended Stay America. Positive recommendations like yours motivate us to keep providing exceptional service. We hope to welcome you back soon!Sincerely,Hotel Management

6/10 Aceptable

Richard

Le gustó: Personal y atención
There was long hair on shelf in shower and it had that overwhelming smell of disinfectant. Like it was covering up other smells
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 5 may. 2024
Dear Richard, We deeply apologize for the cleanliness issues you encountered during your stay. Our team strives to maintain high standards of cleanliness, and we regret that we fell short in this instance. Your feedback regarding the presence of long hair in the shower and the disinfectant smell is concerning, and we will address these matters with our housekeeping staff to ensure they are more diligent in their duties. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to make it up to you on a future visit, providing a more pleasant and comfortable experience.Sincerely,Hotel Management

10/10 Excelente

Valerie

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Happy to find clean pet friendly lodging.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 3 may. 2024
Dear Valerie, Thank you for choosing us and sharing a review at Extended Stay America. We are thrilled you found our pet-friendly accommodations satisfactory. We value providing a clean and welcoming environment for both you and your furry companion. We understand the importance of a comfortable stay, especially when traveling with pets, and we are glad we could meet your needs. We look forward to ensuring your stay is enjoyable and memorable.Sincerely, Hotel Management

8/10 Bueno

Denisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Alejandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Caitlin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean, quiet
Se hospedó 1 noche en abril de 2024

8/10 Bueno

John

Se hospedó 4 noches en abril de 2024

10/10 Excelente

Natalie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would stay again
Se hospedó 5 noches en marzo de 2024
Respuesta de Hotel Management el 17 abr. 2024
Dear Natalie, We are thrilled you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're delighted you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay. Thank you for your feedback!Sincerely,Hotel Management

10/10 Excelente

Nader

Se hospedó 1 noche en abril de 2024

10/10 Excelente

LINDA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and loved the kitchenette.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kyle

Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great stay
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 8 abr. 2024
Dear Kyle, We're delighted to hear that you enjoyed your time at Extended Stay America! Providing a positive experience for our guests is our priority, and we're thrilled that you had a great stay with us. We look forward to welcoming you back soon!Sincerely, Hotel Management

8/10 Bueno

Dabo

Le gustó: Limpieza, estado de la propiedad e instalaciones
Average experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 1 abr. 2024
Dear Dabo, Thank you for sharing your feedback with us at Extended Stay America. We value your input and regret that your experience was only average. Our goal is to provide exceptional service and accommodations to all our guests. We would appreciate any additional details or suggestions you may have to help us improve and enhance your experience for future visits. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next stay.Sincerely,Hotel Management

10/10 Excelente

Johanner

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Hyon Yong

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Breakfast? Really small muffin is?
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 29 mar. 2024
Dear Hyon Yong, Thank you for sharing your experience on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Apart from this, we hope you had a pleasant time with us and will revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

6/10 Aceptable

Gabriel

Viajó con su familia
Couldn’t use the running machine was broken in the gym , one little shampoo for 2 days and 2 persons
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 28 mar. 2024
Dear Gabriel, Thank you for bringing your valuable observations to our attention. We apologize for any inconvenience caused by the treadmill and are sorry for the disappointment regarding the shampoo. Your feedback is appreciated as we always want to know how we can enhance our guest experience. We will address these concerns with the appropriate individuals for future enhancements. It was a pleasure accommodating you, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 Mediocre

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Not pleased with stay. Handicapped bathroom was not suitable, there was a tub too high to get into and more difficult to get out of even with grab bars. Not all outlets were functional. Will not stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 25 mar. 2024
Dear Eric, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Providing suitable accommodations for all guests is important to us, and we regret that the handicapped bathroom did not meet your needs. Immediate action is being taken to address the functionality of outlets and ensure all facilities meet accessibility standards. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy access off of route 95
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

DERRICK

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff and easy check in process. Clean room and comfortable bed.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Christine R

Le gustó: Limpieza
Fairly quiet location even though it’s right off the highway. Area itself a bit sketchy. Came for an overnight stay to rest before driving back the next morning- got little sleep due to someone upstairs running up and down the hall for HOURS. Brought this up to management, they said it was the second complaint but no one did anything to stop it…
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 18 mar. 2024
Dear Christine, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for the issues you experienced and for not addressing them to your satisfaction. We take such matters seriously and always want to provide our guests with the quiet, relaxing environment they deserve. Thank you for bringing this to our attention, and we will address it adequately. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management

2/10 Terrible

Garrett

Viajó con su familia
No le gustó: Limpieza, servicios
Room was dirty upon entry. Bathroom had used toiletries left behind from previous guest.
Respuesta de Hotel Management el 18 mar. 2024
Dear Garrett, Thank you for reviewing your stay. We apologize for not providing the clean, spotless room you were expecting upon arrival. We understand the significance of fresh and clean accommodations for our guests. Thus, we will communicate with our housekeeping staff to ensure we are flawlessly preparing each room. We hope you can give us another opportunity to serve you with the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management

10/10 Excelente

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed for several weeks. Kitchenette was really nice to prepare meals. Nice laundry room
Se hospedó 11 noches en marzo de 2024
Respuesta de Hotel Management el 14 mar. 2024
Dear Rebecca, We are delighted you enjoyed your extended stay with us! It is wonderful to know that our kitchenette facilities were convenient for your needs and that you found our laundry room to be nice. Thank you for choosing to stay with us, and we hope to welcome you back for another comfortable stay soon!Sincerely,Hotel Management

10/10 Excelente

Leslie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Properly Is Very Nice, Price Is Affordable, Pet Friendly And No Deposits
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Karen

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the friendliness and efficiency of the staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 25 feb. 2024
Dear Karen, Thank you for the excellent review of Extended Stay America. We enjoyed reading your comments about the wonderful hospitality you received from our associates, and we are delighted to have exceeded your expectations. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

8/10 Bueno

Kenneth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was nice and the workers were all very nice. Could use some more breakfast options but what was offered was good.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 21 feb. 2024
Dear Timothy, We are delighted to read the review of your stay at Extended Stay America! It is wonderful to hear that our staff contributed to your positive experience. Providing excellent service is our priority, and we hope to have the pleasure of hosting you again in the near future.Sincerely,Hotel Management

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice New Place; Great Staff
Nice new place with friendly and helpful staff. "Standard Room" was spacious and kitchenette was really impressive. Wish the exercise room was a little more substantial and "breakfast" really wasn't "breakfast," more like coffee and a plastic cup of yogurt. Probably fine not to have a real breakfast, given the excellent kitchenettes, but advertising "free breakfast" isn't entirely truthful
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Rita

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Anonymous
No coffee maker in room. No decaf was available. Poor breakfast.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Angelica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Maria thank you for all!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 7 feb. 2024
Dear Angelica, We're delighted to read that your stay at Extended Stay America was an amazing one! Providing excellent service is our top priority, and we'll be sure to pass along your appreciation to our team, especially Maria. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful experience!Sincerely,Hotel Management

10/10 Excelente

Leanna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel
Great hotel, it was really nice and we enjoyed staying there. It’s really clean and updated, and the rooms are nice, clean and comfortable. It’s also right near 95 so easy access to highway, as well as there being many gas stations and restaurants nearby. It’s a simple yet modern and well kept hotel, perfect place for just needing somewhere nice to spend the night. Would stay there again.
Se hospedó 2 noches en febrero de 2024