The location and design of this property is beautiful, so secluded, quiet, and beautifully thought out. My children and I loved the pool, the close proximity to the beach and the feeling of being isolated.
However, upon arriving at the property the floor across the whole property was filthy, I spent two hours sweeping and hoovering everywhere. I even found nail clippings. There was also towels missing. I contacted the property team and was told that dust etc can blow in and I will just need to sweep up everyday. This is not acceptable, even if this is the case what I found upon arriving was not a daily amount, and in any case the team should make sure that when I arrive the property is in top cleaning shape. I was very disappointed, especially with how this was managed.
The property only had one bathroom, a negative for a family, there is no bin in the bathroom which is against property letting rules.
I would suggest adding more locks on the doors, the locks on the outside doors are all very flimsy and I didn’t feel particularly comfortable in the evenings.
The beds are very uncomfortable, very hard and small, as they are only double beds. The pillows are also very uncomfortable. I really didn’t sleep well for the entire 10 nights.
The bedside tables are also a problem, they a block of wood that holds the bedside light only, no room for anything else so if you want a drink or somewhere to pop something down then you will need to use the floor, not ideal, especially with the dusty floors.
The icing on the cake for me was the property manager. I left a necklace at the house and asked if they could possibly send it to me back in Melbourne. They said yes and sent it to me: they then asked me for $10.99 after it has been sent, not before to ask for authorisation. They have taken this out my stayz account without me giving the go ahead. I was also incredibly surprised that they missed the opportunity for customer service. I paid $8000 for 10 nights, yet they demand $10.99 to post a necklace. I own a few holiday homes and honestly, this is such a lack in judgement. Due to this I will not be recommending the property to my friends in Melbourne.
It is a beautiful property with the opportunity to be amazing go if managed correctly. The owners should have a conversation with the team to establish higher standards.