We booked our stay as a friend was getting married nearby. We had a lovely weekend, treated the house with respect, left it in a clean condition (cleaner than when we got there in fact) and obviously expected to get our bond back without issue. However, after not hearing anything from the property manager for days after our stay, I rang to ask when the $1000 would be refunded to me. She initially said the house was dirty and money would be deducted for that. When I rejected her accusation and explained that we had done everything required of us, she accused us of damaging a fold out couch and said we would need to pay for that out of the bond. That was categorically untrue and I asked to see photos. A tiny piece of the lining fabric had come away at the seams - but it was very clear this was from general wear and tear that it had happened over a long period of time (all the furniture is aged and not in great condition). I am a person that takes responsibility for things, and if myself or any of our group damaged anything on someone else's property, we would be the first to put our hands up. But that just did not happen which is why I was determined to stand my ground. This back and forth went on and on, with the property manager refusing to refund our bond, and refusing to even message or call me back on multiple occasions. Eventually, when I told the property manager I would take my complaint to authorities if the bond matter wasn't settled that day, someone else took over and texted me saying the bond would be refunded immediately. I am very grateful to whoever that was.
However, I've just heard that a friend of a friend stayed here recently and they are struggling to get their bond back too. This is clearly an ongoing issue and I just want to make sure other people that are contemplating staying here are aware of the risks. It is one of the most bizarre and stressful encounters I've ever had. I would never stay here again and would strongly recommend that you try and find another house in this wonderful area if it all possible.