Hi Previna,Thank you for your feedback and for rating your experience with us. We're glad to hear that you had a positive stay overall. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and earn that extra star. Regards,Blacious D'souzaGuest Service Supervisor

Hi Fortmeh,Thank you so much for your perfect rating! We truly appreciate your support and are thrilled that you had such a fantastic experience with us. We can't wait to have the pleasure of hosting you again in the future.Regards,Blacious D'souzaGuest Service Supervisor

Hello Marissa, We're thrilled to receive a perfect rating from you! Thank you for your kind feedback. We're delighted that you had a fantastic experience with us. We look forward to welcoming you back!Regards,Blacious D'souzaGuest Service Supervisor

Hello Claire,Thank you for your wonderful review! We're thrilled to hear that you felt welcomed from the moment you arrived and that you enjoyed your stay. Thank you for pointing out the highlights of your stay. We can't wait to welcome you back for another memorable stay soon!Regards,Blacious D'souzaGuest Service Supervisor

Dear Mackenzie,Thank you for sharing your incredible experience with us! We are thrilled to learn that we are now your favorite hotel. Your praise for our staff's exceptional service means the world to us. We are glad to have had the opportunity to make your stay memorable and look forward to hosting you again soon on your next visit to Melbourne!Regards,Blacious D'souzaGuest Service Supervisor

Hello Brett,Thank you for your glowing review! We're thrilled you enjoyed your stay, from the warm welcome to the modern room amenities. Hope your daughter had an amazing time at the concert. It's wonderful to hear our team made your experience memorable with their hospitality. We look forward to welcoming you back soon!Regards,Blacious D'souzaGuest Service Supervisor

Hello Paul,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced upon arrival. Your feedback highlights areas where we can improve, and we will certainly take this into consideration to enhance our guests' check-in experience. However, we are delighted to hear that once settled in, you had a great stay with us. Your satisfaction is our top priority, and we are thrilled that you enjoyed the rest of your time with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Regards,Blacious D'souzaGuest Service Supervisor

Hello Angela,Thank you for your feedback. We're glad you found our hotel clean and conveniently located near DFO. We apologize for any inconvenience regarding the room layout and reception location. Your comments are valuable to us, and we'll strive to improve our explanations of services and overall guest experience.We hope we can change your mind during your next visit.Regards,Blacious D'souzaGuest Service Supervisor

Hello Ka Wai, We're thrilled to receive a perfect rating from you! Thank you for your kind feedback. We're delighted that you had a fantastic experience with us. We look forward to welcoming you back!Regards,Blacious D'souzaGuest Service Supervisor

Hello Glenda, We're thrilled to receive a perfect rating from you! Thank you for your kind feedback. We're delighted that you had a fantastic experience with us. We look forward to welcoming you back!Regards,Blacious D'souzaGuest Service Supervisor

Hello Lisa, We're thrilled to receive a perfect rating from you! Thank you for your kind feedback. We're delighted that you had a fantastic experience with us. We look forward to welcoming you back!Regards,Blacious D'SouzaGuest Service Supervisor

Hello Alan,We're sorry to hear that location didn't suit your work commitments in Melbourne. We have a tram stop a two minute walk away and we are a fifteen minute walk away from the CBD. We value your feedback and apologize for any inconvenience caused. If you have any further comments or concerns, please don't hesitate to reach out.Regards,Blacious D'souzaGuest Service Supervisor

Hello Sandra,Thank you for your feedback and for choosing AC Hotel Melbourne Southbank. We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Regards,Blacious D'souzaGuest Service Supervisor

Hello Phillip,Thank you for your excellent Rating of your stay with us at AC Hotel. We hope you choose to stay with us in the future.

Hello Nam Phi,Thank you for your excellent Rating of your stay with us at AC Hotel. We hope you choose to stay with us in the future.

Hello Linda,Thank you for your excellent Rating of your stay with us at AC Hotel. We hope you choose to stay with us in the future.

Hello Dipak,Thank you for your excellent Rating of your stay with us at AC Hotel. We hope you choose to stay with us in the future.

Hello Neil,Thank you for your feedback regarding your recent stay with us here at AC Hotels Southbank!It is so encouraging to hear such positive feedback from our valued guests, such as yourself! I would like to personally thank you for taking the time to leave us such great scores and I'm so pleased to see that our team hosted you so brilliantly! We take great pride in providing exceptional service to all our guests and providing them with an unforgettable experience.We hope you choose to stay with us again if your travels bring you back to Melbourne.

Hello Glenda,Thank you for your feedback regarding your recent stay with us here at AC Hotels Southbank!It is so encouraging to hear such positive feedback from our valued guests, such as yourself! I would like to personally thank you for taking the time to leave us such great scores and I'm so pleased to see that our team hosted you so brilliantly! We take great pride in providing exceptional service to all our guests and providing them with an unforgettable experience.We hope you choose to stay with us again if your travels bring you back to Melbourne.

Hello Neil,Thank you for your feedback regarding your recent stay with us here at AC Hotels Southbank!It is so encouraging to hear such positive feedback from our valued guests, such as yourself! I would like to personally thank you for taking the time to leave us such great scores and I'm so pleased to see that our team hosted you so brilliantly! We take great pride in providing exceptional service to all our guests and providing them with an unforgettable experience.We hope you choose to stay with us again if your travels bring you back to Melbourne.