2/10 Terrible
Mohammad Ali Khan
8 jun. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My experience with this hotel has been deeply disappointing due to severe communication issues, leaving me feeling deceived, stranded and financially exploited.
I discovered I couldn’t arrive due to Hajj only restrictions, a critical detail the hotel failed to inform me about during booking.
This oversight felt deceptive and put me in a difficult situation. I contacted the hotel seeking assistance and a refund, but after over 48 hours of persistent efforts, I still received no response.
As a young traveler alone in a foreign country, the lack of support and communication had made my situation even more stressful.
The absence of prior notification about the visa restrictions, which prevent me from entering Makkah, indicates a severe lapse in customer service and potentially violates consumer protection laws.
Why issue and charge me for a booking when they had my visa information and knew I couldn’t enter the city? The hotel's failure to address this issue promptly is unprofessional and suggests ill intent.
I’ve been left in a very vulnerable position. I feel misled and financially exploited. They have not given me any refund, nor attempted to respond any communication, bare in mind expedia also tried contacting them numerous amounts of times. I feel robbed.
Mohammad Ali Khan
Se hospedó 6 noches en junio de 2024