There are other options, look somewhere else that you won't be taken advantage of. There are plenty of options.
When we arrived, we immediately let the host know that the A/C was broken and the house was over 84 degrees. They responded slowly and told us that a handyman was on the way. We had travelled over 3 hours and some family members that joined us travelled even further. So, having been told that they were fixing the issue, we obviously stayed. Finally at 11pm, they informed us that know one would come until the next day.
When I said that we wanted to just leave and get a refund, they said they would not honor a refund request because we already moved in our stuff. VRBO did NOT support us.
We ended up not sleeping there because the heat was inhumane. They still insisted on not refunding.
In the morning, we could not book a different place because VRBO wouldn't provide support with this until after 12pm which meant it was too late to book another place. So, basically our entire vacation was destroyed. We were stranded in a far away place with no recourse.
The communication was terrible and the service was horrible.
At first they insisted on not giving a refund until finally VRBO insisted that they have to.
Things happen that are beyond control. But their response was a money-grab which was frankly cruel to me and my family.They should have refunded immediately and let us move on.
The entire property has been neglected for too long, TBH. There are other places