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Opiniones sobre Quality Suites Maumelle - Little Rock NW

2.5 out of 5
Quality Suites Maumelle - Little Rock NW
14322 Frontier Drive, Maumelle, AR

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 201 de 473 opiniones" "
Evaluación: 8 - Bueno. 146 de 473 opiniones" "
Evaluación: 6 - Aceptable. 58 de 473 opiniones" "
Evaluación: 4 - Mediocre. 43 de 473 opiniones" "
Evaluación: 2 - Terrible. 25 de 473 opiniones" "

8,0/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 1 abr. 2024
Thank you

4/10 Mediocre

Lorraine

The bed spring was messed up, so the bed was very uncomfortable. I had to sleep on the couch. House cleaning uplugged the refrigerator. I was gonna put a drink in there, but when I opened it up, it was leaking water. Employee had to clean it.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Bruce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient great staff
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Earl

Viajó con su familia y niños pequeños
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Its was a nice place but in one of our rooms the toilet stayed backed up, the water pressure was very limited, and the got woke up to ants in the bed
Se hospedó 2 noches en mayo de 2024

4/10 Mediocre

Madison

Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Billy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Didn’t smell nice at all cats greet you at front door
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Charles

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly , rooms clean, and breakfast was good.

8/10 Bueno

Felton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a good price but the hotel was just average in need of updating.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Destini

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
It was available and convenient for our quick stay so that’s why we chose this place. It was humid everywhere, the room had a weird smell to it as soon and we opened the door and the room floors were damp to name a couple of things that seems off. But breakfast was good and staff was kind.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Jeff

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Property was very dated. Furniture and bed is old.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Brian

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Catherine

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 20 abr. 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

10/10 Excelente

Peng

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff are nice and helpful. The room is clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 16 abr. 2024
Thank you. We look forward to hosting you on your next trip to Maumelle.

6/10 Aceptable

Gwendolyn

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The property had multiple cats outside at the entrance. The rooms were very outdated….restroom door inside the room was broken and squeaked when opening and closing it….wet floors signs were always visible from morning until night….stairs were noisy, you could easily hear neighbors.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Thank you for letting us know of your recent stay at our hotel. Our sincere apologies that we failed to meet your expectations with the hotel in general. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

4/10 Mediocre

YING CHEN

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Thank you for letting us know of your recent stay at our hotel. Our sincere apologies that we failed to meet your expectations with the hotel in general. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Thank you

6/10 Aceptable

Jim

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jamie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hassle free check in
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 9 abr. 2024
Thank you. We look forward to hosting you again on your next trip to Maumelle.

10/10 Excelente

Lorelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 9 abr. 2024
Thank you. We look forward to hosting you on your next trip to Maumelle.

10/10 Excelente

Pierina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 1 abr. 2024
Thank you

8/10 Bueno

Jeremy

Le gustó: Personal y atención
Front desk staff was great. He was friendly and personable. The rooms were not top-notch clean but clean enough for a quick stop along a road trip. Free breakfast was subpar, but I didn’t have high expectations for it either. I wouldn’t stay here more than one night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 9 mar. 2024
Our sincere apologies that we failed to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you may take to Maumelle.

2/10 Terrible

Kim

Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 9 mar. 2024
Our sincere apologies that we failed to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you may take to Maumelle.

10/10 Excelente

Keagan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 9 mar. 2024
Thank you

10/10 Excelente

Melinda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great breakfast, friendly, helpful staff.
Se hospedó 2 noches en febrero de 2024
Respuesta de Christine el 22 feb. 2024
THANK YOU.

2/10 Terrible

Terri

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
There was a 8" hole in the wall of my room, it smelled terrible, the carpet was sticky (my shoes stuck to the floor) my bathroom door had graffiti on it. HORRIBLE!!!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 22 feb. 2024
Our sincere apologies for the issues with your suite. Anytime this occurs please contact the front desk immediately and request a manager.Our priority is to provide our guests with the experience they expect and deserve.

8/10 Bueno

LAQUEISHA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 22 feb. 2024
THANK YOU.

10/10 Excelente

Brendan

Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 17 feb. 2024
Thank you. We look forward to hosting you on any future trips you may take to Maumelle.

10/10 Excelente

Melinda

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was so helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Christine el 9 feb. 2024
Thank you for sharing your recent stay at our hotel. We look forward to hosting you again on any future trips you may take to Maumelle.

2/10 Terrible

David

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There was Molde inside the hotel room .
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excelente

Kurt

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 7 feb. 2024
Thank you

6/10 Aceptable

Passion

Viajó por negocios, Viajó con su familia
The property looked newly renovated but it had a strange smell. It was a decent experience but I wouldn’t book here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

4/10 Mediocre

Tony

Viajó con su familia
No le gustó: Personal y atención
We got there to check in & the person working the desk couldn’t be found for 10 minutes. This was at 12:50 in the morning. She came walking in from outside at some point. The extra lock for the room door was missing. There were several broken times in the bathroom and toilet paper in the floor when we got there.
Se hospedó 2 noches en febrero de 2024
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 Terrible

Torey

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 Aceptable

Tammy

Viajó con su familia
Le gustó: Personal y atención
Ok
It’s an older hotel. They are trying to update it. There was milk left in our fridge. The room next door the man was yelling obscenities at 6:50 am.
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excelente

Royce

Se hospedó 1 noche en enero de 2024
Respuesta de Christine el 1 abr. 2024
Thank you

10/10 Excelente

Gary L

Se hospedó 2 noches en enero de 2024
Respuesta de Christine el 7 feb. 2024
Thank you

2/10 Terrible

Marjorie

Se hospedó 1 noche en enero de 2024
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excelente

Melinda

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff went above and beyond to be helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Christine el 7 feb. 2024
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 Excelente

Patricia

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the staff and the room was very clean and quiet. Thank you for all you done looking forward to another stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Christine el 7 feb. 2024
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 Excelente

Soraida

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Christine el 8 ene. 2024
Thank you

8/10 Bueno

Jolynnda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Thank you

10/10 Excelente

Regina, Perris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Christine el 7 feb. 2024
Thank you

10/10 Excelente

Margaret

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
We loved the staff here! Everything was great until we pulled out the bed in the couch which was stained up and we did not have any sheets for it! Luckily we brought extra blankets and my son ended up sleeping on an air mattress we had to go buy! But staff was very friendly and breakfast was great!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excelente

Emma

Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Thank you

2/10 Terrible

Erika

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would honestly avoid this hotel at all costs if I were you. The front desk staff seemed nice enough but the room was absolutely DISGUSTING. I grossed out the entire time and worried I’d bring bed bugs or something home with me. When we walked up to our room the door was open, which was creepy enough, then we went in to find it very unclean. There was a used hair band on the floor and as soon as we opened up the (very dirty & stained) pull out couch-bed we found a pair of sweatpants inside from the last guests. To top it all off, there was white stuff running down the walls and a handprint that looked like feces. Don’t waste your money here!!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 Aceptable

ALICIA

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Okay
The stray cats were the perk of the stay. Room looks like it hasn’t been cared for in quite a bit. Needs some TLC. The staff was kind and knowledgeable. Lots of stinky smells.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

8/10 Bueno

Rege

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 8 ene. 2024
Thank you

8/10 Bueno

Jake

Se hospedó 1 noche en diciembre de 2023
Respuesta de Chtistine el 8 ene. 2024
Thank you

8/10 Bueno

Sarah

Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Thank you

4/10 Mediocre

Patrick

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Checked in late at night, process was simple. All areas of property smelled of marijuana - some faint, others not so faint. Cats EVERYWHERE, including a first floor room with curtains open to all passers by; didn’t help that staff had paper plates full of wet and dry cat food at the entrance. Room was very dated, chips and nicks in the walls, tiles missing or unattached in bathroom (Room 206), bathroom had clear smell of marijuana but faded as moved to back of room. Hadn’t been cleaned, or cleaned well - gummies visible on floor of “closet”, multiple sticky surfaces that had to be wiped down, pencil shavings and toilet tissue in the toilet. TV didn’t work, tried all settings and swapping cables to no avail. Only positives: shower had great pressure (and was very clean), breakfast had good options and was hot and fresh. Would not stay here again, or recommend until property updated and cats deterred.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christine el 7 feb. 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.