Una piscina al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre Sol Oasis Marrakech - All Inclusive

4 out of 5
Sol Oasis Marrakech - All Inclusive
Ouahat Sidi Brahim, Douar Ben Rahmoun, Marrakech, Marrakech

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 45 de 59 opiniones" "
Evaluación: 8 - Bueno. 9 de 59 opiniones" "
Evaluación: 6 - Aceptable. 4 de 59 opiniones" "
Evaluación: 4 - Mediocre. 0 de 59 opiniones" "
Evaluación: 2 - Terrible. 1 de 59 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

HELENE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 4 noches en mayo de 2024
Respuesta de Rachida Arifi, Guest Experience Manager el 11 may. 2024
Dear Helene,Thank you for such a positive review.It warms our hearts to know that the immaculate state of our hotel and the top-notch condition of our rooms stood out to you, reflecting our commitment to providing a pristine oasis for our valued guests. While it seems we have room to enhance the service experience, we appreciate your generous rating and acknowledge that there is always space to grow and elevate the care we provide. Rest assured, we're on it!It would be our pleasure to have you return on another occasion. Thanks for choosing our Sol Oasis MarrakechVery best wishes,Rachida Arifi, Guest Experience Manager

10/10 Excelente

ROBERT

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Rachida Arifi, Guest Experience Manager el 12 may. 2024
Dear Robert,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Thanks for choosing Sol Oasis MArrakechBest wishes,Rachida Arifi, Guest Experience Manager

10/10 Excelente

Aisha T, Oak Park

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything about our stay was amazing, starting from the welcome down to when we left. We enjoyed every bit of it and would stay here again!
Se hospedó 7 noches en abril de 2024
Respuesta de Rachida Arifi, Guest Experience Manager el 20 abr. 2024
Dear Aisha T,Thank you for taking the time to share such a positive review.Your glowing remarks on the room's cleanliness and the overall condition of our hotel fill us with pride, as we continuously strive to maintain an environment that is both pristine and welcoming. It's heartwarming to know that our attentive service met the mark in making your stay exceptional. We're thrilled that the amenities provided in your room contributed to a comfortable and memorable visit, reflecting our dedication to offering an oasis of comfort and style.It would be our pleasure to have you return on another occasion. Thanks for choosing our Sol Oasis Marrakech.Very best wishes,Rachida Arifi, Guest Experience Manager

10/10 Excelente

Rajeeb Kaur

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It is a fantastic resort, the entertainment is great, staff are superb and my kids LOVED the kids club! The staff at the kids club knew my son’s name and would make a point of saying hello, which is really personable! Overall I would definitely come back again and would recommend the place!
Se hospedó 6 noches en abril de 2024
Respuesta de Rachida Arifi, Guest Experience Manager el 10 abr. 2024
Dear Rajeeb Kaur,Thank you for your kind feedback.The echoes of joy from our entertainment team are as lively as the Atlas Mountains, knowing they contributed to your fantastic resort experience. It’s wonderful to hear that our staff made such a memorable impression, greeting your son by name and providing that personal touch we're so proud of. Your mention of the kids club fills us with pride, as our Sol Tribe always aims to craft unique experiences for our younger guests, igniting their imagination in The Kidsdom. We're over the moon to know that your little ones had a blast!It would be an absolute pleasure to welcome you again in the future. Thanks for choosing our Sol Oasis MarrakechBest regards,Rachida Arifi, Guest Experience Manager

8/10 Bueno

Michael

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Rebecca

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful, attentive staff. My family was sick when we stayed (not because of the hotel) and they couldn't do enough to help us. Beautuiful grounds, lovely room. Amazing view of snow capped mountains. Great food. Wonderful stay. I just wish we were well enough to enjoy it more.
Se hospedó 7 noches en marzo de 2024
Respuesta de Rachida Arifi, Guest Experience Manager el 5 abr. 2024
Dear Rebecca,Thank you for sharing this review.It warms our hearts to hear how our attentive staff were there to support you and your family during your time of need. Immersing yourselves in the beauty of our gardens and the awe-inspiring views of the Atlas Mountains must have been quite the balm, even when under the weather. We're thrilled that the delicious flavors from our diverse culinary offerings added to the enjoyment of your stay. Your kind words on room cleanliness and hotel condition are much appreciated and reflect our dedication to creating a pristine oasis for our guests.We hope that you will return on another occasion. Thanks for choosing our Sol Oasis MarrakechBest wishes,Rachida Arifi, Guest Experience Manager

10/10 Excelente

Sam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very pretty hotel, with friendly and helpful staff. Good food options including a pasta station and wood fired pizza every night. Free shuttle bus into Marrakech city
Se hospedó 5 noches en marzo de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 31 mar. 2024
Dear Sam,Thank you for your complimenting review on this prestigious platform. We are very happy to read that you had a great time at our hotel, and our products and services were meeting your expectations, notably the good food, the friendly and helpful staff and the free shuttle bus.Positive comments are very motivating for our teams as it helps us in continuing to strive for excellence in everything we do.We look forward to welcoming you back.Thank you for choosing the Sol Oasis Marrakech. Yours sincerely,

10/10 Excelente

Melanie Evita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 12 abr. 2024
Chère Melanie Evita,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience et de nous avoir si bien notés ! Vos commentaires nous sont précieux.Nous apprécions sincèrement l'excellente note que vous nous avez accordée qui reflète bien le dévouement de notre équipe qui travaille avec passion pour rendre chaque séjour mémorable. Dans l'attente du plaisir de vous accueillir de nouveau, Merci d'avoir choisi le Sol Oasis Marrakech

8/10 Bueno

Jo

Se hospedó 3 noches en marzo de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 31 mar. 2024
Dear Jo,Thank you for taking the time to share your feedback about your stay at Sol Oasis Marrakech.According your rating, it seems that you had a good time with us and we are glad about it.We hopr to have the chance to welcome you back sometime in the furure.Thanks for choosing Sol Oasis MarrakechBest regards

10/10 Excelente

Judith

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The personal touch provided. My husband and I were slated to arrive after the dinning room closed. The staff knowing this made plates for us with water and drinks. There was also a hand written note welcoming us. The room was clean, the property beautiful and well kept. And the pool was heated in the spa room. Loved every moment spent there!
Se hospedó 4 noches en febrero de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 17 mar. 2024
Dear Judith,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech and for the top score you granted us. We are glad to read that you and your husband have enjoyed your stay with us and will surely extend your appreciation to all our team. I'm sure that they are grateful for mentioning their good work and thank you for that. We can assure you that our guest’s satisfaction is our top priority and nothing is much trouble for us to obtain it. We hope to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excelente

Christiane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Les repas étaient délicieux et très variés.
Se hospedó 3 noches en febrero de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 29 feb. 2024
Chère Christiane,Nous vous remercions d'avoir pris le temps de nous faire part de votre retour si positif. Nous œuvrons pour faire en sorte que nos hôtes se sentent bien accueillis et il est très gratifiant de lire que vous avez apprécié votre séjour surtout au niveau des repas que vous avez trouvé délicieux et très variés. Votre avis positif est une récompense et un encouragement pour les membres de notre équipe à poursuivre leurs efforts pour maintenir nos standards élevés.Nous espérons tous vous accueillir à nouveau à l'avenir. Merci d'avoir choisi le Sol Oasis Marrakech. Bien à vous,

10/10 Excelente

Caroline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Couldn’t fault it. Great food. Great staff. Great entertainment.
Se hospedó 6 noches en febrero de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 29 feb. 2024
Dear Caroline,Thank you for sharing your feedback with us.We are very pleased with your opinion. Thank you very much!We are delighted that you enjoyed your stay.The whole team is proud to receive your compliments about their great work, the great food and the great entertainement.We look forward to welcoming you back for another great experience.Thank you for choosing the Sol Oasis Marrakech. Yours sincerely,

10/10 Excelente

Nardos

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent property, excellent staff & excellent food.
Se hospedó 5 noches en enero de 2024
Respuesta de Rachida Arifi / Guest Experience Manager el 29 feb. 2024
Dear Nardos,Thank you for taking the time to share this positive feedback. We strive to ensure that our guests feel welcome and it is very rewarding to read that you enjoyed your stay and that you found our hotel and excellent property, the food and the staff excellents. All these compliments are a reward and incentive for our team members to continue with their efforts to uphold our high standards.We all hope to welcome you back in the future. Thank you for choosing the Sol Oasis Marrakech. Yours sincerely

6/10 Aceptable

Quinty

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Over het algemeen een prima hotel, maar geen ruim voldoende. Het eten is niet goed, vaak lauw/koud en smaakloos. Smaakt alsof het ontdooid is, niet vers. Borden en glazen niet super schoon en helaas ook rauwe kip gekregen. Ook zijn wij 's avonds niet opgehaald door de shuttlebus, toen wij naar de stad gingen. Gelukkig kwam de receptie met een oplossing en konden wij na een tijdje toch terug naar het hotel. Personeel is wel erg vriendelijk en er zijn leuke zitplekjes. De kamers zijn mooi, maar worden matig schoongemaakt door de dagen heen. Sportfaciliteiten zijn super. Wij zouden niet terugkomen.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 28 ene. 2024
Dear Quinty, First of all, we would like to extend our sincere gratitude for choosing Sol Oasis Marrakech during your stay in Morocco as well as for taking your valuable time to share your experience. The comments and observations of all our guests are incredibly important for us in order to constantly improve our service.We are glad to read that you foud our hotel fine on overall, the staff friendly and reactive and the sports facilities superbs. However, we deeply regret that you had some inconveniences through your stay with us. At Sol Oasis Marrakech we aim to create memorable experiences for all our guests, by offering the best customer care and ensuring we meet all your needs, accordingly all your remarks were duly noted and already discussed with the relevant departments and have been addressed. Although you said you woudn't return, we still hope that we may have the chance to wecome you back in the future and change your last impression. Thank you again for choosing the Sol Oasis Marrakech.Best regards.

6/10 Aceptable

Mosunmola Ibironke

Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

stephane

Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

stephane

Se hospedó 3 noches en diciembre de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 29 feb. 2024
Dear Stephane,Thank you very much for reporting your experience about your stay at Sol Oasis Marrakech. From the top score you granted us, we can presume that you had a great time with us! This top review was shared among our team which is a reward for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech warm regards,

6/10 Aceptable

Andrea

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Das war nichts für uns. Das Essen war die ersten 3 Tage überwiegend kalt, mein Mann hat sich von Chicken Mc Nuggets und Pommes ernährt. Nach 3 Tagen wurde es leicht besser, zumindest wärmer, aber immer noch recht geschmacksneutral. Nachtisch und Brotauswahl waren allerdings gut. Die Getränkeauswahl war begrenzt und nicht von großer Qualität. Das Servicepersonal war freundlich und aufmerksam. Die Animation war uns zu viel, aber andere mochten es. Generell haben wir festgestellt das all in für uns nichts ist, da die Qualität auf der Strecke bleibt. Wir waren vorher 5 Tage in einem Riad mitten in Marrakech, das war super.
Se hospedó 9 noches en noviembre de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 30 nov. 2023
Dear Andrea,Thank you for sharing feedback about your recent stay. It is a pleasure to know that you found the waiting staff friendly and the desserts and bread good enough.We, however, regret to read thet the hotel concept was not for you or what you were looking for. Your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements.We hope to welcome you back in the future if you ever visit Marrakech again and for some reason you are looking for a club resort.Thanks for choosing Sol Oasis MarrakechKindest regards,

10/10 Excelente

Kath

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Fabulous hotel with great food and great staff. Could not fault it.
Se hospedó 5 noches en octubre de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 30 nov. 2023
Dear Kath,Thank you very much for telling us about your experience after your stay at Sol Oasis Marrakech. We are very pleased to hear that you had a fabulous time with us and would like to congratulate all members of our team for their efforts in providing a consistently high standard of service. We look forward to welcoming you back in the future. Thank you for choosing the Sol Oasis Marrakech. Yours sincerely

10/10 Excelente

Jarrad

Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Gary

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful hotel with staff that go above and beyond what is expected of them. The hotel is kept spotless and the staff cannot do enough for the guests. I never heard a complaint and would return in a heartbeat
Se hospedó 6 noches en octubre de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 28 oct. 2023
Dear Gary,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech and for the top scre you granted us. We are glad to read that you have enjoyed your time with us and will surely extend your appreciation to all our team I'm sure that all the staff are grateful for mentioning their good work and thank you for that. We can assure you that our guest’s satisfaction is our top priority and nothing is much trouble for us to obtain it. We are all looking forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes,

10/10 Excelente

Mounia

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en octubre de 2023

10/10 Excelente

Jonas Meier

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice all inclusive. Good for our 2yo daughter. Nice staff and great pool. Food was a little unhealthy.
Se hospedó 3 noches en marzo de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 28 oct. 2023
Dear Jonas Meier,A big thank you for taking the time to share your experience at Sol Oasis Marrakech. We are really thrilled to read that you had a great stay with us and found our hotel as a "very nice all inclusive. It was our pleasure to have you here with your 2years old daughter and on behalf of all the team, we thank you for the kind words. We have also took well note of your remark and already addressed to the concerned responsible. We can only assure you that your satisfaction is our top priority and nothing is much trouble for us in order to obtain it.We very much look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. All the best,

2/10 Terrible

CATHERINE

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Plus jamais !
Déçue de cet hôtel, très bruyant le soir jusque minuit, pas adapté aux enfants, 1 seule piscine ou tout s'y passe (l'aquagym 2 fois par jour, water polo...) Lorsqu'il y a du monde c'est vraiment pas top ! Zéro pointé pour les cocktails (mojito fait a base de citron jaune, 3 feuilles de menthe, b1cardi et 7up) ! Pas de Pina colada pourtant présent sur la carte, la cause : la serveuse nous dit que le lait de coco coûte trop cher ! A ce moment là, on le retire de la carte !!!! pas beaucoup de choix au bar une formation devrait être donnée aux serveurs afin de savoir faire des cocktails ! Hôtel situé au milieu de nulle part, a 30min du centre rien autour Spa excessivement cher, plus cher qu'en France mais très beau (heureusement) Beaucoup de marocains, qui bizarrement payent la moitié de notre peux pour les mêmes prestations ! Points positifs : propreté, qualité des repas, sympathie des serveurs au restaurant, chambre spacieuse mais salle de bain pourrie ! Je ne retournerai plus jamais dans cet hôtel ! Heureuse de rentrer au bout de 12 jours !
Se hospedó 11 noches en julio de 2023

10/10 Excelente

Hannah

Se hospedó 7 noches en agosto de 2023

8/10 Bueno

Simran

Se hospedó 5 noches en julio de 2023

8/10 Bueno

Abdelhadi

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Rachid

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is our second visit to sol oasis, very wonderful resort, impeccable service and delicious food with plenty of varieties to chose from. The rooms are very clean and comfortable beds. We are already looking forward to our third visit. Thank you so much for all the hospitality you afforded us during our stay.
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Maria E

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The mayory people of the sataff don't speak English. The tourist agency in the hotel receives only cash.
Se hospedó 4 noches en junio de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 22 jun. 2023
Dear Maria E le Orbitz,Thank you very much for reporting your experience after your stay at Sol Oasis Marrakech. According to the 5/5 score you granted us, we are very glad to know that you had a great time and will congratulate all the team for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech Kind regards.

10/10 Excelente

Ruby

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was fa-bu-lous!!! Atmosphere was great. Ambience at night was glorious...im coming back
Se hospedó 1 noche en junio de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 22 jun. 2023
Dear Ruby,We would like to thank you, first for taking the time to share your experience after your stay at Sol Oasis Marrakechn and second for the great review you granted us.We are very glad and proud to know that you had a "fa-bu-lous!!! time with us and will extend your appreciation to all the team. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excelente

Chaital Harkishan, Leicester

Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great value, nice facility, decent food. Our 5 year old daughter enjoyed the splash pad and playground. Ample grass for kids to play on. For a North American, this is not comparable to a Caribbean resort. Pool is basic. Limited restaurants / food options.
Se hospedó 2 noches en mayo de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 22 jun. 2023
Dear Steven,On behalf of all the staff of Sol Oasis Marrakech, we would like firstly to thank you for taking the time to share your feedback about your visit in our hotel and secondly for this positive review.We are happy and proud to know that you found your experience as a great value and that your daughter enjoyed the splash pad and playgroud.We will for sure extend your praising as well as your remarks to all our team.We hope having the chance to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Kind regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 29 may. 2023
Cher Anonymous,Nous tenons tout d'abord à vous remercier pour nous avoir fait part de votre expérience après votre séjour au Sol Oasis Marrakech.Nous sommes ravis de savoir que vous avez passé de bonnes vacances parmi nous et nous ne manquerons pas de féliciter toute l'équipe pour leurs efforts. Nous vous assurons que la satisfaction de nos hôtes est notre priorité absolue et pour ce, rien n'est trop difficile pour nous afin de l'obtenir. Nous sommes impatients de vous accueillir à nouveau dans le futur. Merci d’avoir choisi le Sol Oasis Marrakech. Sincères salutations

10/10 Excelente

Youssef

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cedt un hôtel au top familial et très propre
Se hospedó 4 noches en mayo de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 29 may. 2023
Cher Youssef,Nous tenons tout d'abord à vous remercier pour nous avoir fait part de votre expérience après votre séjour au Sol Oasis Marrakech et de votre 5/5 retour!Nous sommes très heureux et fiers de savoir que vous avez passé de bonnes vacances parmi nous et nous ne manquerons pas de féliciter toute l'équipe pour son excellent travail. Nous sommes impatients de vous accueillir à nouveau dans le futur. Merci d’avoir choisi le Sol Oasis Marrakech. Bien à vous.

10/10 Excelente

Sameer

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything from start to end is t star. Really enjoyed my time in Sil Oasis. Huge Thanks to the Guest experience team who made sure we are looked after very well.
Se hospedó 6 noches en abril de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 30 abr. 2023
Dear Sameer,On behalf of my own department; the Guest Experience team and on behalf of the rest of the staff, we would like first of all to thank you for taking the time to share your experience after your stay at Sol Oasis Marrakech and for this great review. We are very glad and proud to know that you had a great time with us and will extend your appreciation to all the team. It was a great pleasure to meet you and your beautiful family and we hope to welcoming you back in the future. Huge thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excelente

christopher

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic hotel , stafff amazing
Se hospedó 9 noches en abril de 2023
Respuesta de Rachida Arifi / Guest Experience Manager el 28 abr. 2023
Dear Christopher,A big thank you for taking the time to share your experience at Sol Oasis Marrakech. We are really thrilled to read that you had a great stay with us and on behalf of all the team, we thank you for the kind words. I'm sure all the staff is very proud and grateful for this positive review. We very much look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. All the best.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en marzo de 2023
Respuesta de Guest Experience Manager el 28 abr. 2023
Dear guest,Thank you very much for reporting your experience after your stay at Sol Oasis Marrakech and for the 10/10 you granted us. We are very glad to know that you had a great time and will congratulate all the team for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech Kind regards.

10/10 Excelente

Rizwan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2023

8/10 Bueno

Stephan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Das Personal ist sehr nett und hilfsbereit. Das Buffet reichhaltig und abwechslungsreich. Ich finde die Distanz zur Stadt sehr gut, es ist nah und trotzdem sehr ruhig. Wir können die Unterkunft sehr empfehlen.

6/10 Aceptable

Faisal

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza
Property was recently renovated so conditions still ok. Food was ok but not as good as AI hotels in Turkey. Pool was nice. Daily cleaning of the rooms was hit or miss, some days staff did not wipe the floors. Overall OK but nothing to get too excited about.
Respuesta de Rachida Arifi / Guest Experience Manager el 1 ene. 2023
Dear Faissal,Thank you for sharing your feedback about your stay at Sol Oasis Marrakech. We are glad to know that you had a pleasant experience in our hotel. However, we regret that you felt that the service provided by our team was not up to the level expected and we had already discussed this with the relevant departments. Also, we usually invite our guests to report anything while they are in the property, in order to fix anything that needed to so we can give them the excellent experience they were looking for.We hope to get the chance to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing staff
Lovely all inclusive hotel with good range of food & drink. Great sports facilities & really enjoyed the guitarists playing before dinner each evening. The best thing about this hotel however were the most amazing staff , everyone was absolutely delightful & we at out of their way to give us the best experience. Will definitely recommend this hotel & intend to return next year.
Se hospedó 6 noches en noviembre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Dear guest,Thank you for sharing your feedback about your recent stay. We are glad to know that you had a great experience in our hotel. We will extend your appreciation to our team We can only assure you that your praising is a huge impel for us to do even more in order to meet our beloved guests's expectations and even to go beyond them.We very much look forward to welcoming you back Thank you for choosing Sol Oasis MarrakechBest wishes Rachida Arifi Guest Experience Manager

10/10 Excelente

georgina

Se hospedó 1 noche en noviembre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Dear Georgina,Thank you for taking the time to share your experience with us. We are thrilled to read that you had a great time in Sol Oasis Marrakech according to the score you gave us. We will let the whole team know about it.We look forward to having the oppurtunity to welcome you back very soon. All the bestRachida Arifi Guest Experience Manager

10/10 Excelente

Juliette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing hotel with fantastic entertainment team
Se hospedó 7 noches en octubre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Dear Juliette,On behal of all the staff of Sol Oasis Marrakech, we would like, first for taking the time to reviewing us after your recet visit to our hotel and second for the top score you granted us. It is a great pleasure for all of us and believe that is an impel to do even more in order to always keep up with our guests expectations.We look forwad to have the opportunity to welcome you back.Thank you for choosing Sol Oasis MarrakechAll the bestRachida Arifi

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel, awesome team of staff
Second visit to this gem of a place and it didn’t disappoint again. Very comfortable and clean room, great choice and quality of food and drink, super friendly and helpful staff and an awesome entertainment team who made it fun for everyone who wanted to participate in various activities. Would highly recommend for a fun week, couples or families.
Se hospedó 7 noches en octubre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Dear James,Thank you for reviewing us after your recent stay in Sol Oasis Marrakech. We are so glad to know that you enjoyed your time with us. We will surely extend your appreciation to the team. We look forward to welcome you back for the third time.Thank you for choosing Sol Oasis MarrakechBest WishesRachida ArifiGuest Experience Manager

10/10 Excelente

Carole

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
2nd time we stayed at Sol Oasis this year and was just as good as the first time. Very clean, staff and team all very friendly and welcoming. Food fabulous
Se hospedó 3 noches en octubre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Dear Carole,Thank you first of all for sharing your experience after your recent stay with us.Secondly, we would like to thank you for the great review and the top score you gave us. All the team is very pleased and would do even more to keep delivering a high quality service.Awaiting to welcome you back for the third time very soonThank you for choosing Sol Oasis MarrakechBest WishesRachida Arifi

8/10 Bueno

Issam

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Sejour bon dans l'ensemble
De riu taghazout directement a sol oasis c'était un choque pour nous mais je vais rester objectif , Points + : Propreté, animateurs, cuisiniers et serveurs sympathique. Points - : l'établissement est vieillot, les chambres sont tres petites, mini bar vide , une bouteilles d'eau par séjour, réception pas sympa , buffet bien décoré mais de pret rien n'est tentant et manque beaucoup de qualité et de goûts , pour le service malgré le all in il y a beaucoup d'extra, si vous etes habitué a un autre standing ici faut s'organiser comme pour un vol rayanair hhhh , il faut s'approvisionner au bar de petite bouteilles d'eau et de boissons avant 23h sinon l'eau passe en extra a la réception, ah oui et caution pout les serviettes . Sinon globalement on a passé un bon moment mais on y reviendra pas
Se hospedó 5 noches en septiembre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Cher Issam,Nous vous remercions tout d'abord, pour avoir pris le temps pour partager votre expérience au Sol Oasis Marrakech.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Toutefois, nous regrettons que vous avez eu l'impression que le service fourni par notre équipe n'était pas à la hauteur de vos attentes et nous allons aborder ce point avec eux. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir.Merci d'avoir choisi le Sol Oasis MarrakechRachida ArifiGuest Experience Manager

10/10 Excelente

Joy Ashley

Se hospedó 2 noches en septiembre de 2022
Respuesta de Guest Experience Manager el 27 nov. 2022
Dear Joy Ashley,Thank you for sharing your experience after your recent visit at Sol Oasis Marrakech. Another huge thank you for the top score you gave us. That's mean you had a great stay with us and it is a great pleasure for all the team.We look forward to welcome you back very soon Thank you for choosing Sol Oasis MarrakechBest wishes Rachida Arifi

10/10 Excelente

Rachid

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Outstanding hotel. My wife and I are world travelers, and the customer service here is top notch. They made us feel like we were the only guests they had. We booked a a standard room and the reception desk upgraded us to the 2nd floor (top floor).The property is very clean and the rooms are nice and comfortable. The staff is extremally attentive. I must comment on your Manager Rachida. She was so helpful charming, professional and genuinely care about her hotel guests. She is a credit to your organization, pay this wonderful smart woman more!!!!. The food is very delicious and the all inclusive restaurants menu is versatile. Our house keeper Fatimzhra is very sweet and all cleaning staff is the top of the league. The swimming pool is relaxing and pool staff including the pool bar servers were accommodating. The only part that I didn't like not the fault of any hotel staff but some guests DO NOT tip the waiters and bartenders in the restaurants and bar. Hotel Guests: PLEASE TIP THE WAITERS AND BARTENDERS who spend many hours in the hot sun full heartedly serving customers and most importantly their salaries depend heavily on these tips. Thank you so much again for your excellent hospitality!
Se hospedó 2 noches en julio de 2022
Respuesta de Guest Experience Manager el 17 dic. 2022
Dear Rachid,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech.We are thrilled to read that you have enjoyed your time with us and will surely extend your appreciation to all our team, especially the ones you have mentionned. I'm sure that they are proud and grateful for it Also, I would like to thank you for the kind words you spent for me. It really warms my heart.We can assure you that our main and unique goal is the satisfaction of all our guests and we all work hard for that in order to meet and even exceed your expectationsWe hope to welcome you back very soon Thank you for choosing Sol Oasis MarrakechRachida Arifi / Guest Experience Manager

10/10 Excelente

Mohammad

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic service, great resort with good size swimming pool, nice staff, good entertainment and good variety of food.
Se hospedó 4 noches en julio de 2022
Respuesta de Arthur Leopold Leleu el 25 jul. 2022
Dear Mohammad, The entire Sol Oasis Marrakech team is delighted and thanks you for sharing such a lovely comment! Needless to say that our kitchen & entertainment teams will be proud to know their efforts led to your happiness and satisfaction! We look forward to welcoming you soon again, Best regards & Stay Safe

10/10 Excelente

Carole

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Loved it. Staff couldn’t do enough for you. Food was fabulous- family eat meat but I’m vegetarian and we all found plenty of choice and delicious. Grounds and room very clean. Hope to book again soon.
Se hospedó 4 noches en julio de 2022
Respuesta de Arthur Leopold Leleu el 8 jul. 2022
Dear Carole, On behalf of the entire Sol Oasis Marrakech team, thank you for sharing such a lovely comment! We are indeed truly happy to know that you enjoyed your experience with us and that you rewarded the efforts of our members with such lovely words. Our Exceutive Chef is proud that you were satisfied with the food and our vegetarian choices. As well, our Housekeeing manager will share your happiness with the team. We look forward to welcoming you soon again, Best regards & Stay Safe Arthur Leopold Leleu Guest Experience Manager