Se sirven desayunos y almuerzos; cocina marroquí; junto a la piscina

Opiniones sobre Riad & Spa Esprit du Maroc

5 out of 5
Riad & Spa Esprit du Maroc
Zaouit Lhardar 12 /17 derb Belbekkar, Medina, Marrakech, Marrakesh-Safi

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 46 de 123 opiniones" "
Evaluación: 8 - Bueno. 34 de 123 opiniones" "
Evaluación: 6 - Aceptable. 20 de 123 opiniones" "
Evaluación: 4 - Mediocre. 15 de 123 opiniones" "
Evaluación: 2 - Terrible. 8 de 123 opiniones" "

8,8/10

Limpieza

8,0/10

Personal y atención

6,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Nancy Martínez

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The riad is beautiful, is awesome. The problem is that is not easy to find and is not very near from the plaza of Marrakech. I think is difficult to arrive with taxi or walking. But the place is awesome.
Respuesta de sylvie el 12 may. 2023
hi dear Nancyso happy you appreciate this beautiful riad. unfortunatly you dont see all review of our guest they recommend to order a private trasnfert airport direct riad . You arrive alone and lost in old town . All taxi or driver arrive at parking of diour saboun 2 minutes of the door riad. We receive 2000 guest by year since 22 years ago.Hope you will come back and try again a nice experience riad of 18 e siècle and nice service. Welcomeking regards

8/10 Bueno

Zinger, Los Angeles, California, US

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful Riad experience in the Medina of Marrakech. The owner was gracious and took personal interest in our needs. Comfortable beds, good climate control, amazing high ceilings. We especially liked the breakfast service on the roof deck in the mornings. The Medina with shops and restaurants were just outside our door. We walked all over Marrakech from there.
Se hospedó 5 noches en noviembre de 2019
Respuesta de sylvie el 12 nov. 2019
thank you so much for your wonderfull review for me the gérante of Esprit du Maroc this butifull riad of 18 e siecle and my nice and professionnel staff. it was so happy to receive you. Hope you will come back soon

10/10 Excelente

Jorgw

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El lugar es muy bonito, cuidado al tratar de llegar por qué prácticamente te asaltan y te amenazan los falsos guías, pues para llegar hay pocos letreros que indiquen el camino, recomendable preguntar a la gente en los locales y no dejarse ayudar por nadie. El lugar bien, los alimentos extra un poco caros. Vale la pena una escapada sin salir de noche.
Se hospedó 1 noche en mayo de 2019
Respuesta de sylvie el 1 jun. 2019
dear thank a lot for your nice review. You use our private driver and you were happy. You enjoy riad and all our staff wonderfulll. for guide out side is like that in all morroco but it was ramadan and peaple outside are like that .. We hve gastonomie moroccan and internationale and a wonderfull cooker thank for your stay it was nice to receive you king regards

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Nos dieron una habitación sucia porque no nos esperaban
Se hospedó 3 noches en abril de 2018
Respuesta de sylvie el 12 may. 2018
Message anonyme avis a pas repondre cest grave d ecrire des choses pareils qund ce riad exite depuis 18 ans et est vendu par les plus gros Tour operateurs du monde riad complet toute l annee clients fideles mmais parfois des clients font chantage pour Rien payer et se vengent sur les avis desole mais ce que vous ecrivez fais rire pas mal de nos clients mieux vaut en rire... excellente continuation

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2018
Respuesta de sylvie el 23 ene. 2018
merci pour votre avis esperons vous recevoir a nouveau

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Hie some persons are funny to put bad thing give not her name on notice it is conccurent book and after try to put bad notice we are going to do a complain thank for all our guests for their nice and true notice king regards

8/10 Bueno

Javier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Riad auténtico y romántico en medio de La Medina.
Es un Riad histórico dentro de La Medina.Hemos disfrutado el fin de año allí y ha sido una experiencia muy romántica para nosotros.Todos los empleados nos han dado un trato exquisito propio de un hotel de lujo y han hecho nuestra estancia inolvidable. Las habitaciones son preciosas,nada que ver con otros sitios que pretenden imitar a estos palacios con historia y profesionalidad.Las fotos de la web reflejan la realidad de sitio.Lo recomendamos.
Respuesta de sylvie el 6 mar. 2020
Dear thank you so much for your nice review. it was wonderfull to receive you. Hope to meet you again. King regards

6/10 Aceptable

david, barcelona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
lugar bonito pero raro
Muy dificil de encontrar al principio da miedo pero luego te acostumbras e estado en mejores hoteles
Respuesta de Sylvie el 9 jul. 2016
Cher monsieur, Merci pour votre avis. Juste une précision Notre hôtel est en plaine Medina accessible par taxi privatif . Vous n'avez pas souhaitez malgré nos recommandations commander le transfert privatif par l'hôtel et nous vous amenions au pied du riad tranquillement et sereinement.Il est bien marque sur notre page Expedia transfert privatif par l'hôtel recommandé. Vous êtes donc tombe avec des taxis mal attentionnés de l'aéroport et vous avez du marcher en médina avec vos bagages. Tout cela est de votre responsabilité alors pourquoi dire de pas belles choses sur notre riad ce n'est pas correcte surtout que sans vous connaitre à votre arrivée nous vous avions surclasse et vous faire une belle surprise. Pas un merci vous nous avez dit. Notre riad est extrêmement bien place près du musée de Marrakech et 10 mm à pied de la place jama el fna un petit village . Notre rue est éclairée 24 h sur 24 c'est un point positif car notre riad est calme on entend que les oiseaux vous avez oublié de dire cela.....Svp cher futures clients commandez vos transferts privatifs directement au riad nous prendrons soin de vous comme il se doit . bien à vous

8/10 Bueno

Patricia, Madrid, España

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Atención y servicios muy buenos
Todo perfecto, y el personal muy profesional y atento. Sólo echamos de menos un canal español en la tele. Nos encantó y por supuesto que repetiremos. Gracias y enhorabuena.
Respuesta de General Manager el 14 dic. 2016
Merci vivement pour votre commentaire, grâce à vous nous avons rajouté une chaine de télévision espagnole pour les chaines satellites.

8/10 Bueno

cRIS, ESPAÑA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
hotel familiar, el servicio muy amable, el fin de año lo pasamos muy bien, como en familia
El hotel tiene mucho encanto, aunque dificil de encontrar, situado en la medina entre callejones, el taxi no puede acceder a la puerta, pero te deja a pocos pasos.Me sorperendio mucho que no admiten tarjetas y el cambio a euros lo hacen peor que otros sitios.

8/10 Bueno

cRIS, ESPAÑA

Le gustó: Personal y atención, comodidad de la habitación
El Hotel esta muy bien, escondido
El hotel muy bien el personal tambien, dificil de encontrar pero con encanto,pero no admitieros tarjetas de credito en el pago, cosa que me sorprendio.

8/10 Bueno

Borja, Donostia-San Sebastián, España

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Precioso
Un hotel maravilloso en plena medina de marrakech, la atención por parte de los empleados del hotel fue fabulosa. Muy bonito el hotel, decorado con mucho gusto, y las habitaciones son muy amplias

10/10 Excelente

Battal

Se hospedó 1 noche en diciembre de 2023
Respuesta de sylvie el 24 dic. 2023
thank o lot dear Battal for your reviewhope to welcoming next year

6/10 Aceptable

Yordanos

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios
Ancient 12 century property - from the main road you walk thru narrow tunnel to get to the “guest house” No access to a car or door to door service - someone has to drag your luggage to the place, which can be long….
Se hospedó 4 noches en abril de 2023
Respuesta de sylvie el 28 abr. 2023
dear thank for your review. We receive more 2000 guests by year and our hotel is access. Parking de diour Saboub 2 minuttes. Unfortunatly you book with your agence a private transfert not with our driver of hotel who pick up you at airport and bring you at door riad. Our street is perfect because when you arrive you discover a wondefull riad of 18 e siecle and i think you appreciatehope next time you will order the private transfert with our driver for 250 dhs by transfert king regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2022
Respuesta de sylvie el 19 nov. 2022
Thank a lot for your nice review

10/10 Excelente

simone

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This riad was beautiful and quiet in a very busy town. Although it’s hard to find down small alleys it is well worth it !
Se hospedó 2 noches en agosto de 2022
Respuesta de sylvie el 10 oct. 2022
thank a lot for your comment . so happy you spend a nice holiday at the riad.Thank to recommend all guest to order by mail the private transfert with the hotel resa.espritdumaroc@gmail.comhope you will come backking regards

4/10 Mediocre

Carla

Se hospedó 4 noches en junio de 2022
Respuesta de sylvie el 17 ago. 2022
merci pour votre avis Carla, pou notre part nous savons été ravie de vous recevoir .

8/10 Bueno

JEAN-YVES

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2022
Respuesta de sylvie el 18 may. 2022
cher Jean Yves merci vivement pour votre avis, ce fut un plaisir partagé sylvie et son équipe de vous recevoir . A très bientôt pour un prochain séjour Sylvie Gérante

10/10 Excelente

Jianqing

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It is a beautiful raid , nice service , room is so exotic. We will come back again Wendy
Se hospedó 1 noche en abril de 2022
Respuesta de sylvie el 1 may. 2022
thank you so much for your nice review and you will come back so happy to meet you and my staff

8/10 Bueno

Anette

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice but old Riad in the center of Marrakech. Very friendly staff and very good service
Se hospedó 5 noches en febrero de 2020
Respuesta de sylvie el 28 mar. 2020
Thank a lot for your nice review.. The riad Esprit du Maroc is old 18 century historical riad and all is clean and renovation every year it is like a casstle instagram #riad_et_spa_esprit_du_maroc# medina have a look at all pictures our guest put on instagram and do our advertising. Thank for your apologies good staff and good service hope you are well king regards

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de sylvie el 28 feb. 2020
Merci vivement pour votre superbe avis passez d heureuses vacances au riad Esprit du Maroc sincèrement

6/10 Aceptable

Kevin, London

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying. We would highly recommend that you use the car service provided by the hotel. The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience. The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great. If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.
Se hospedó 4 noches en febrero de 2020
Respuesta de sylvie el 4 mar. 2020
Dear Kevin, we do not understand your note 3/5 your opinion is positive, Peti dejeuner really tp you write. The big problem with you and it is your fault on your reservation voucher it is well noted that tourist taxes are payable the day of the departure hotel. You didn’t want to read or understand, we didn’t have anything to do with paying tourist taxes. In addition, for all arrivals we put essential oil with orange blossom. All our customers compliment us on this. You do not like that we could do nothing. You have not taken our private airport transfers to private riad everything is well organized for our customers. Your opinion is really naughty and bad and can not accept the non-payment of anything when everything is mentioned on your voucher. You must take it out on yourself dear Kevin .. and stop writing anything on our Expedia page..20 years we exist and we work with passion for our dear customers who are all happy to Spirit of Morocco.. Good continuation

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing
Se hospedó 1 noche en enero de 2020
Respuesta de sylvie el 6 feb. 2020
normal chère madame les taxes de séjours sont a payer sur place c est noté sur votre voucher, vous n'avez pas voulu payer et pire vous vous cacher derriere votre ordinateur anonyme. inadmissible votre comportement.La gérante n a pas a payer les taxes de séjours et touristiques a votre place alors n écrivez pas . n importe quoi svp bonne continuation

4/10 Mediocre

YUMI

Le gustó: Limpieza
No le gustó: Personal y atención
あまりオススメしません
一週間のマラケシュ滞在の間、3泊をこちらでしました。 まずたどり着くまで大変で迷います。 同じような人が多いのか、地元の少年がやって来て道案内してくれました。 (もちろんチップ要) 広めのリヤドでキレイです。 ボーイさんは英語がわかるので助かりました。 リヤド内でハマムができるとの事で頼んでみたのですが… 聞いていたのと少し違ったのですが、オーナーの女性にマッサージも勧められ一緒にお願いしました。 受ける前に部屋までボーイさんが集金に来られ、ハマムとマッサージ代の他、TAXの様なものを一泊につき 35DH請求され、払いました。 領収書を求めらたら、無い、と。 請求書の写真を撮れと言われて撮りました。 ハマムとマッサージを受けるのに、狭くないリヤド内をバスローブ一枚で歩かされ、終わった後も髪の毛が逆立ってるまま部屋に戻されました。 チェックアウトの際に、その時支払ったTAXを請求されたので支払ったと反論。 ボーイさんとやり取りしていたら、オーナーマダム登場で、払ってないの一点張り。 こちらも負ける訳にはいかないので拙い英語で応戦。 ボーイさんは途中から理解してくれましたが、オーナーは全くわからないようで。 ボーイさんがオーナーに一生懸命に説明していました。 結局、集金に来たボーイさんがTAXを懐に入れていたようです。 どのボーイかをコピーしたパスポート写真を見せられたので答え、その人は昨日追い出した、との事でした。 最終的には疑惑は晴れたのですが、前後して泊まっていたリヤドはもっとリーズナブルな上に朝食も美味しかったのもあり、こちらはあまりオススメできません。 部屋に水一本もありませんし、朝食も特に美味しい訳でもなかったです。 ただ、バスルームは広く浴槽もあって、夜はぬるま湯でしたが朝はわりと熱いお湯が出たので、そういうのを求める人はいいかもしれません。
リヤド内のプール
ベッド
バスルーム
Se hospedó 3 noches en enero de 2020
Respuesta de sylvie el 26 ene. 2020
愛なるマダム すばらしい写真をありがとう。 あなたが話しているサーバーは、もはや会社の一部ではありません。あなたが去ったときを知らせてくれてありがとう。 短所では、スパの事前調査中に、すべてのお客様と同様に非常に満足しており、スパを離れたときに満足のジェスチャーをして、レビューが根拠のないものであり、偽。 時々、このウェイターがたった2日間働いたすべてのボスのように雇用に失敗し、明らかに良い人ではないので、私はあなたのために滞在税を支払い、あなたを擁護しました。 世界中で認識されていることは何ですか? 頑張って

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best Riad
The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!
Se hospedó 1 noche en enero de 2020
Respuesta de sylvie el 20 ene. 2020
Dear Michael thank you so much for your nice review and for my staff. I wish you a butifull holidays at riad Esprit du Maroc King regards

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
War rundum zufriedenstellend! Hervorragender Service
Se hospedó 5 noches en enero de 2020
Respuesta de sylvie el 20 ene. 2020
thank you for your nice review dear for me and my butifull staff service hope you will come back king regards Sylvie the gerante

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The owner was very rude and disrespectful. She also overcharged us.
Se hospedó 2 noches en enero de 2020
Respuesta de sylvie el 16 ene. 2020
cher monsieur on a découvert que vous avez vole deux bougeoires dans le restaurant et on les a retrouve dans votre chambre. De plus votre chambre etait trop sale vous n avez pas respecte le riad ni personne megot de cigarettes cannettes de bières alors que vous avez introduit au riad etc le reste sans commentaires.. Ne remettez pas sur les autres svp ce que vous vous êtes. vous avez eu un comportement irrespectueux et je ne me suis pas gêné de vous en faire part . La vérité de ce que VOUS vous êtes. Nos chers clients respectent ce bel endroit et j en suis fière. bonne continuation

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all
Se hospedó 4 noches en noviembre de 2019
Respuesta de gerante el 5 dic. 2019
Chere madame vous avez reservee dans un riad avant nous et pareil il y a eu soucis. A votre arrivee on a ete acceuillant comme a notre habitude et vous etiez contente. le lendemain vous avez vu des amis qui vous ont demande de reste chez eux. cest votre droit de quitter le riad pour retrouver vos amis mais pas de mettre des avis sans explication. votre resa est non remboursable et écrire n'importe quoi ur notre page expedia n est pas correcte.et mensonger .. quitter le riad pour séjourner chez vos amis est votre responsabilité. et vous le savez trés bien avant de diffamer un établissement dites la vraie histoire et la vérité .. bone continuation

6/10 Aceptable

Nicholas

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Average
We stayed for 3 nights and the look of the Riad was great except for the tunnel you have to go through to get there but we used Nadir House hotel as a way to always find the tunnel to get to the Riad as that can be very difficult. Service from the waiter who works at the Riad was great throughout our stay and he helped us whenever needed which was a plus. Positives - within 5 - 15 mins walk to the main souks and Jem Al Fna Negatives - Restaurant was ridiculously overpriced and dinner was not cooked on the inside so wouldn't recommend at all. Pool really needs a clean, since it had a terrible smell when we were there. All in all it was fine for our stay.
Se hospedó 3 noches en agosto de 2019
Respuesta de sylvie el 29 ago. 2019
Dear Sir, thank you for your time for your opinion on our riad. We do not understand your opinion, nor do we know which client we looked for who are you? Nicholas customer of expedia and impossible to know which resa all our last customers have only compliments. This opinion is really amazing and iréel. Our riad is among the first in excellence in Marrakesh and of a cleanliness orreprochable Everything is clean look riad _et_ spa_esprit_du_maroc on instagram our future customers will see beautiful pictures that are taken by our dear customers on the spot so they love Riad Spirit of Morocco ..la Pool is more than clean what you dare to write is amazing. We have a chef and two cooks everything is done at the riad in the kitchen, you mention under contract it is serious what you dare to write, Moroccan and international cuisine. There is a card for all budgets you prefer to eat on the spot, it is your right, but do not tell us anything please on our expedia page. In addition all our customers are more than happy and as you indicate a trained staff for the welfare of customers and impeccable service. Maybe you made a mistake and you prefer an all inclusive hotel in the new city. I wish you good luck.

10/10 Excelente

Atilla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was a very good Riad experience. Thank you...
Se hospedó 3 noches en agosto de 2019
Respuesta de sylvie el 28 ago. 2019
Thank a lot for your nice review from me sylvie and my butifull staff it was amazing to have you at Esprit du Maroc hope to see you for next year king regards

10/10 Excelente

Haitam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best riad of marrakech
Se hospedó 4 noches en agosto de 2019
Respuesta de sylvie el 14 ago. 2019
Merci cher Haitam, ce fut un plaisir de vous recevoir..

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
L’acc a été merveilleux, le personnel est super amical et aimable. Des gentils personnes.
Se hospedó 1 noche en agosto de 2019
Respuesta de sylvie el 16 ago. 2019
Merci de votre superbe avis. Nous sommes heureux d avoir contribue a votre sejour et que notre equipe soit au top. Ravie que vous ayez apprecie l acceuil Au plasir de vous revoir..

6/10 Aceptable

Nicholas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gorgeous Hotel, lovely staff, careful of vicinity
This is a really lovely Riad, with a decent spa and lovely staff. It’s a gorgeous hidden away gem really and the room and bathroom were really excellent. Good aircon, and plenty of towels. The swimming pool is very small and not very private but the roof terrace is heaven for sun worshippers. The main issue is safety in the surrounding area. I was surrounded by 5 young men one of whom had a knife and they wanted money. I screamed for help and a local shopkeeper scared them away. I strongly suggest not being white and blonde and going out there alone. I eventually managed to get out with a guide then the City was of course much safer and beautiful. I can’t blame the hotel for this, but you need to know how to look after yourself in this area. The hotel were marvellous when I told them and called for police reinforcements which were highly visible. I don’t blame them for these people’s awful behaviour, and I still think that the hotel is fabulous and fantastic value for money and safe if you know what you’re doing, which I probably didn’t!
Se hospedó 2 noches en julio de 2019
Respuesta de sylvie el 5 jul. 2019
Dear Nicolas Thank you for your great review of our hotel. We had a good time with you. Sorry for what happened to you this can happen anywhere in New York or Paris. For your information these people have been arrested by the police and will not act anymore, just for your information surveillance cameras are everywhere in the streets of Marrakech and in our street, so these two people were filmed but did not have a knife, in any case the police acted immediately after you informed me. We have private drivers that our customers always take who pick you up at the riad and accompany you> know that our quqrtier is the safest, morocco is the safest country in Africa and the apolice is very effective. I hope you will come back with your companion as you promised me> My entire team and I were delighted to receive you and appreciate your hotel and service and the restaurant. Welcome back and soon with your companion Daniel I promised to take care of you and we did it with our heart> sincerely

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have no words. It is in deep dangers and harassing environment. Pls don’t stay in old city, you will get harassed, abused and insulted by every locals. Safe your money and stay outside old town in big high end resort. First of all,good luck finding this place. The Taxis will drop you far away and you need a Miracle to find place bu going thru dark allies and lots locals try to milk you, if you don’t get miss guided by locals to dark ally and ask for money. When i explain that to owner . She simply replyed, sorry there is no police in Morroco!! When you stay in this Reid, get ready to order lunch and dinner and drink, if they found out you eat outside food or bring any food and drink, they simply make u uncomfortable and tell you we have lincence for food and drink and she will give you a book of all the Policy laws. Where is the Police while i was getting fiscally abused by locals???? I had to canceled my last 4 days and move out this place. Pls , for your safety avoid this place and just go maybe for a half day experience. I hope this gives you guys enough heads up. And who ever said Morroco is safe, it is absolutely wrong. Lots of theifs, avoid just for ur safty and i am sure you worked hard to save Money. Don’t wasted. Lets get government to fix this issues. And make sure you update you ambassy of your government about unsafe Morroca. If you rich enough to have a 24/7 guid and driver and stay in expensive Resort than you will be fine. Godbless you all
Se hospedó 7 noches en junio de 2019
Respuesta de s el 23 jun. 2019
Dear Sir Habib, it is very sad what you dare to write about Morocco.You have spent qq perfect days in our hotel, and I say hotel because Riad Esprit du Maroc is not a rental furniture. In Morocco in hotels it is forbidden to introduce food and alcohol bottles in hotels and rooms. We are one of the few establishments to have the liquor license and it is important to respect the law of the country. Thing that you have not respected.De plus you do not reserve private transfer with our drivers while all our customers have done for 19 years.Vous are therefore alone and people have had the goodness to take you to the riad and help you. Unfortunately as it is customary for you to refuse to give them a small tip and you have and malicious towards the people, it is sad to do so. Our neighborhood is superb and well secured by security. You write anything Mr. Habih. Morocco is the safest country in Africa receiving millions of tourists and medina Marrakech. You have been uncomfortable because you do not like this country and the medina, you asked to leave earlier I told you no worries because that's what you were looking for and we are very kind and fair play as m confirms Expedia you n had A goal to go to a hotel in the new city and I made you happy by paying you back the three nights. And Expedia and we hotel we discover your opinion which is really shameful of you. Your comments are defamatory towards Morocco and it is inadmissible, sir what you write and expedia does not accept your comments this opinion. We receive all the year tourists more than happy and feel safe in Morocco and this country is more than welcoming. To visit a Mr. Habib apay you have to respect the people the customs and the laws things that you did not do nor respect our staff of the hotel. Good continuation

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Beautiful accommodations, but difficult to locate. Very delightful and friendly staff. Hammam was wonderful and restful. Food could have been better for the price.
Se hospedó 1 noche en junio de 2019
Respuesta de sylvie el 8 jun. 2019
Dear thank a lot for your nice review. For next time please order us our private transfert to pick up you at airport direct airport like that it is good. Happy you enjoy the massage and spa thank a lot. Hope you will come back sincerely

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de sylvie el 19 jun. 2019
Thank a lot for your review dear it was a wonderfull to receive you thank a lot from me and all my staff

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Personal y atención
Die Besitzerin war eine Katastrophe. Wertvolles medizinisches Equipment meiner Verlobten wurde weggeschmissen und war unwiderruflich weg. Daraufhin wurden wir von der Besitzerin verbal attackiert. Große Warnung an dieser Stelle! Der Weg zum Riad ist besorgniserregend und diverse weitere Dinge liefen nicht so, wie man es für den Preis erwartet. Kurzum: Vermeiden Sie dieses Riad.
Se hospedó 5 noches en mayo de 2019
Respuesta de sylvie el 6 mar. 2020
Sehr geehrter Herr, Ihre Frau hat ihre zahnärztliche Ausrüstung verloren und sie gefunden, als Sie das Riad mit unserem Fahrer in ihrer Tasche verlassen haben. Ich kann den Skandal akzeptieren, den Sie verursacht haben, als Sie unsere Mitarbeiter beschuldigten, die seit Jahren bei uns sind. Wir haben mit Ihnen gesucht und Ihr Zimmer mit einem katastrophalen Zustand entdeckt und nichts gespeichert, was des Riads nicht würdig ist. Alle unsere lieben Kunden respektieren diesen Ort. Sie haben mich nicht geschätzt, weil Sie zu Unrecht versucht haben, uns mit negativen Meinungen zu drohen, als es Ihre Frau war, die Schuld daran, dass Ihr Verhalten unerträglich war. Ihre

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely helpful staff. Nothing was to much bother. A hairdryer in the room would be nice.
Se hospedó 3 noches en abril de 2019
Respuesta de sylvie el 3 may. 2019
Hie my dear wellcome happy you are so happy. we are going to give you the airdryer naw in your room dont be worry. I wish you a wonderfull holidays at Esprit du Maroc

6/10 Aceptable

Cliente verificado

Se hospedó 5 noches en abril de 2019
Respuesta de gerante el 3 may. 2019
who are you ? all guest are so happy what happen? riad full and many congratulation are you a real guest dear anonymous..?because sometimes guest sending by conccurence book on expedia in last minutte come to do after a bad review because Esprit du Maroc at top some jalous persons it is like that this world.. king regards dear Anonymous..

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en diciembre de 2018
Respuesta de sylvie el 10 ene. 2019
thank a lot

2/10 Terrible

JoJo

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
The hotel is located in a dark alley and I was terrified at night. Rooms are cold and there was no heating (other Riads have heaters) what was worse was lack of hot water which was just awful. For the way to the hotel see my IG traveljojostyle28 in my Morocco story
Se hospedó 8 noches en noviembre de 2018
Respuesta de rachida el 12 dic. 2018
dear you put a picture of a street in building this week all medina is restaure and it is wonderfull point. our riad is sold by all the best Tour operating in the world since 18 years. during the night you didn t wanted to take our driver it is you choice. exepia sell us since many year and we are the best selling. sorry for you, you dont like the old town class by UNESCO historicall town, it will be better for you to book a hotel all included we prefer to receive positive person like all our guest who like typical and history riad and palais . the guest who were this week with you write wonderfull review have a good continuation dear

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
The staff was great. The owner is very overbearing.
Se hospedó 5 noches en octubre de 2018
Respuesta de sylvie el 30 oct. 2018
Dear sir Mininger andy thank a lot for your opinion . Dont report your agressivity on the manager because your credit car was non valid for your check out dear. thank a lot for your compliment . a team proud of her formation by Sylvie the gerante and proud to work at Esprit du Maroc. If your credit card at time of your check out are no money it is not my fault an invoice must be paid you know that good luck dear and be quiet your personnality are very agressive my staf was so chocked good contnuation

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful Riad
The Riad itself is very nice. Beautiful property. Seems more fitting for couples than single travels. Only downside was getting to the location. There are small, short tunnels to go through and we kept getting followed when we would walk back at night time.
Se hospedó 2 noches en octubre de 2018
Respuesta de sylvie el 12 oct. 2018
Dear thank a lot for your nice review. You booked in the old town medina, the tunel like you write is a thing positive a little street and you discover the riad quiet a palais . you dont order the private tranfert with Esprit du Maroc and unfortunatly you dont see our recommadation, we do all private transfert and you dont have to walk in medina . for your depart you will order me the private tranfert. i wish you a wonderfull stay at riad esprit du Maroc it is your home enjoy.. king regards dear

10/10 Excelente

Joel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Riad to stay in.
Se hospedó 2 noches en septiembre de 2018
Respuesta de sylvie el 26 sept. 2018
Dear Joel, thank you a lot for your nice review.. i wish you wonderfull holidays at the riad Esprit du Maroc king regards

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just lovely.
Such a lovely place to have found. Very close to the main area. Offers taxis right to the door and met by the great staff. Excellent introduction to the building and it’s facilities. Wonderful rooftop terrace where breakfast is served as well.
Se hospedó 2 noches en agosto de 2018
Respuesta de sylvie el 29 ago. 2018
Thank a lot dear for your wonderfull review happy you had good holidays and good service in this lovely riad Esprit du Maroc sylvie the gerante

6/10 Aceptable

Alice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Be aware of the location!
The riad itself is very nice on the inside, the rooms are extremely well-kept, clean and we have rose petals on our arrival. (Although this is romantic my trip was with a friend). The people who serve at the riad, meaning the ones who serve the breakfast and dinner are extremely friendly and nice, speak English and French and are very accommodating. The only two downsides to this place are: one the pool is not heated and is located in a shaded area, so no one can really use it, as the water is freezing cold. Second the location. In order to get to the riad you have to walk through an alley in the medina. For two girls walking alone this is not such a good idea. Be aware that to go in and out of the riad you will always have to go through this "underground" alley. If you are in a group of friends I think it's fine, but for women staying alone I dont recommend it.
Se hospedó 1 noche en junio de 2018
Respuesta de rachid el 23 jun. 2018
Dear Alice thank for your review, unfortunatly you never order our driver who pick up airport direct to the riad for 22 euros you could be quiet but you don t did. The street you spoke it is a very good thing because you find a riad quiet , all the quqrtier of medina is secure all peaple very friendly you know that . I dont undestand your review . sometimes it is better to spend some money to have a private driver and be at top, but you dont listen to our recommadation. Thank to riad my staff are good service and very kind, and your room at top with flower. we work with passion and you rreview is not fine about medina because you dont wanted to spend a lot money we can do nothing. This riad is always full all the day and all our guests come back, pushaps you will prefer a hotel in the new town and in this case we are not responsable of your choice, No swiming pool are warm in hotel and all my guest swim and are so happy. When you came at riad the weither ws cold a little and the ptio are very amazing when it is begining very hot . all my guest seem to be at home and this riad is success we work since 18 years with the best Tour operating we recomand to order the private transfert with Esprit du Maroc for all my guest not with the agency on internet .. have good continuation and dont say thank you because i up grade at your arrive with out know you we always do all for our guest . good continuation dear

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Self absorbed, unprofessional Riad manager
My boyfriend and I were kicked out of our room at 1:30 in the morning. Apparently another couple was booked for our room and they were actually registered on the hotel system. This was Hotel.com's mistake, as they didn't pass our details onto the Riad, even though we had already paid. While that may be forgivable, the blonde French lady running the place did not provide us with any assistance. Unfortunately her Riad was full and she was only eager to get back to her own bed. She sent us away in a taxi to another hotel which she claimed "is a big hotel and they'd have space" - when in fact we arrived and the other hotel was completely booked. She didn't have the courtesy to call up to ask in advance. She was in hysterics and only concerned about herself. She didn't even bother to call Hotels.com (which is apparently protocol in events like this). She was extremely unsympathetic and kept saying its not her fault and she can't find us on the system. She literally did not care where we went so long as it was out of her Riad. She even had the nerve to tell us to come back on the 4th to 6th nights of our stay, when she'd have available rooms. She was so self-absorbed and completely unhelpful. For the next several hours we went from hotel to hotel looking for a place to stay. We found out that there was a conference in Marrakech that weekend, explaining why most hotels we went to were booked. She was very unprofessional and lacked basic human decency.
Respuesta de sylvie el 19 may. 2018
chere madame, nous n avions pas de reservation pour vous, il etait normal de liberer la chambre pour un de nos client qui avait une resa a notre hotel et qui est arrive a 1 h 30 du matin.Nous etions la pour vous chere madame et je vous ai envoye un de nos taxis qui vous a mis dans un autre hotel. D autre part la dame francise comme vous dites est reste avec vous jusqu a votre depart du riad, et elle travaille 15 heures par jour et oui le riad est non stop complet. en tous les cas desolee pour vous mais vous l ecrivez erreur de resa de votre agence et vous vous vengez sur notre hotel merci beaucoup bonne continuation

10/10 Excelente

Faika Binnur

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hersey gayet iyiydi otel odası cok guzeldi yeri de old souk un içinde ulaşım taksiyle rahat
Respuesta de sylvie el 9 may. 2018
Thank a lot for your nice review happy you spend good holidays at Esprit du Maroc enjoy

8/10 Bueno

elisclau, Prien am Chiemsee

Le gustó: Limpieza, estado de la propiedad e instalaciones
Schöne Unterkunft in versteckter Lage
Wir wurden von einem Mitarbeiter vom Taxi abgeholt, es waren ca. 800 m zu Fuss. Hinter der Tür verbirgt sich ein Kleinod. Das Haus ist sehr sauber, hat eine wunderschöne Dachterrasse,auf der man frühstücken kann. Die Mitarbeiter sind allesamt sehr freundlich. Das Frühstück ist einfach, aber gut, auf Anfrage gibt es auch Obst. Vorsicht vor der Haustür, es lauern Männer rum, die einem einen falschen Weg zeigen um dann abzukassieren. Navi ist sehr sinnvoll!
Se hospedó 3 noches en abril de 2018
Respuesta de sylvie el 5 may. 2018
Thank a lot for your nice review. The riad is full and arround very secure dear. Our staff did a nice wellcome happy you are happy. for beakfast all is did by the cooking man house, if you need more ask, it is a maroco breakfast have a amazing holiday king regards

6/10 Aceptable

Cliente verificado

No le gustó: Personal y atención
bel établissement mais accès difficile
Accueil agréable dans un Ryad typique. Toutefois, l'accès est très compliqué et pas très sûr le soir. Le petit déjeuner n'est pas à la hauteur de la réputation que veut se donner l'établissement et les prix du restaurant (qui ne sont pas affichés) sont exorbitants au regard de la qualité. TAxi pour l'aéroport payé directement au RYAD sans reçu, ce qui a entrainé des difficultés avec le chauffeur. JE NE CONSEILLERAI PAS CE RYAD !
Se hospedó 4 noches en abril de 2018
Respuesta de sylvie el 16 abr. 2018
Bonjour monsieur le riad est accecible depuis 18 ans et non stop complet, nous travaillons depuis 18 ans aves les plus gros Tour operateurs du monde qui ne tarissent d eloges et de compliments envers ce riad. on vous a conseille de prendre nos transferts pour la modique somme de 20 euros , vous avez eu la facture .. si les prix sont exorbitants je pense vous avez fait erreur de reservation et un hotel all incluse aurait ete mieux pour vos vacances..De plus tous nos prix sont affiches sur la carte menu vous ecrivez en anonyme peut etre faite vous parti de certaines resa que nous avons eu de faux clients qui s amusent a reserver sur expedia pour ensuite mettre de mauvais commentaires expres c est pas grave car le succes parfois amene de mauvaises personnes .. merci a tous nos chers clients de votre fidelite et de tous vos avis et message gentil et soutien et a tous nos partenaires Tour operateurs qui nous soutiennent non stop depuis 18 ans Esprit du Maroc est une belle ste et cela derange certaines personnes , c est la vie.. bonne continuation