Their lobby stays open to 3am, so that was nice. I was a little put off by the person in front of me being a walk-in and getting a rate $12 less than mine, which I booked through hotels.com. The rate was good, though, so not too upset. We checked in very late on Friday night, then went to Snowshoe the next morning (~40 mins on snowy roads), then on Saturday evening after skiing, went to take a shower and there was no hot water. So I called the front desk and they explained that on busy weekends (this was a holiday weekend) they sometimes run out in the evening, with everyone coming back from skiing. Problem was, the next morning, I took a nice hot shower, but the water went from warm to cold when my son went. I have never stayed at a motel/hotel that ran out of hot water. This was definitely a mark against them. Otherwise, ask for a room on the bottom floor if you're in the "other" building. The walk can be far from car to 2nd story door. Rooms were very rustic, seemed clean, but with low lighting, I'm hoping :-). Everything worked and beds were comfortable, outlet right below the night stand between beds. Heating unit was pretty smooth & quiet, but did make some slight noises. Not terrible, but not perfect. They also had ski racks in the room, so that was nice. ... Easy to find, as well, and closer to Snowshoe than Marlinton. ... would have probably given them a 4 if not for the lack of hot water. It's a basic, no frills, not modern motel. Repeat? Maybe