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Opiniones sobre Victoria Hotel

3.5 out of 5
Victoria Hotel
25-26 Fort Crescent, Margate, England

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 180 de 371 opiniones" "
Evaluación: 8 - Bueno. 136 de 371 opiniones" "
Evaluación: 6 - Aceptable. 35 de 371 opiniones" "
Evaluación: 4 - Mediocre. 9 de 371 opiniones" "
Evaluación: 2 - Terrible. 11 de 371 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jasmina

Good location, clean with basics provided. Take along your soap and your shampoo, that's not provided 😊
Se hospedó 2 noches en mayo de 2024
Respuesta de Heather el 10 may. 2024
Thank you for your feedback

6/10 Aceptable

Millie

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather el 10 may. 2024
Thank you for your feedback

8/10 Bueno

Johanna

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Heather el 27 abr. 2024
Thank you for your feedback

6/10 Aceptable

Emma

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Heather el 27 abr. 2024
Thank you for your feedback

10/10 Excelente

Victoria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff, quirky comfortable bedroom . Perfect location.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather el 9 abr. 2024
Thank you so much for your review! We hope to welcome you back again soon

8/10 Bueno

Julia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Great view and close to all the Margate sights and the Turner Gallery. Very friendly and helpful staff and we had a good price for a 2 night family stay. We also found a terrific breakfast cafe just up the road. All good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather el 9 abr. 2024
Thank you so much for your review!We hope to welcome you back again soon

10/10 Excelente

constant

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Heather el 9 abr. 2024
Thank you for your review! We hope to welcome you again soon

8/10 Bueno

Diana

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Happy with all aspects of my stay here. Room was clean and comfortable with all I needed for a one night stay. Only thing that needs attention is the online info which still says breakfast is included, but clearly has not been so for some time. Not a problem as plenty of places to eat nearby, but it would be better if this was clear when booking as it's not an arrangement that would suit everyone.
Se hospedó 1 noche en marzo de 2024
Respuesta de michaela el 1 abr. 2024
thankyou for your feedback,we were unaware that the breakfast option had been put back online,we will be sure to rectify this.thankyou for staying with us,we look forward to hopefully seeing you again soon.kind regards

8/10 Bueno

Catherine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spacious room, and a good price. Would have been nice to have Breakfast as an option.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather el 1 abr. 2024
Thank you for your review and feedback

8/10 Bueno

Aiden

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would of liked breakfast as an option otherwise no complaints
Se hospedó 1 noche en marzo de 2024
Respuesta de michaela el 27 mar. 2024
thankyou for staying with us,we look forward hopefull seeing you again.

10/10 Excelente

brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value for money, right on the seafront, whilst accessible to pubs and restaurants, and town centre. Spotlessly clean, with complimentary tea/coffee facilities
Se hospedó 1 noche en marzo de 2024
Respuesta de michaela el 24 mar. 2024
we are glad you enjoyed your stay, we look forward to hopefully seeing you again soon .

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great place to stay for a relaxing weekend in Margate.
Se hospedó 1 noche en marzo de 2024
Respuesta de michaela el 24 mar. 2024
thankyou for staying with us we hope to see you again soon.

10/10 Excelente

Aidan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We arrived late and the night porter was very accommodating, including opening the bar so we could get drinks. The hotel isn't overburdened with facilities, which is good, because we then weren't tempted to stay in. Only food served seems to be a Sunday roast, for which we weren't around Although the hotel doesn't do breakfast, the Fort Cafe, which is a 3 minute walk does an amazing breakfast. The Hotel is very convenient for the old town, local pubs/ restaurants and the Turner Gallery, all only a few minutes walk. Street parking was quite easy.
Se hospedó 3 noches en febrero de 2024
Respuesta de the victoria hotel el 5 mar. 2024
thankyou for staying with us, we look forward to hopefully seeing you again soonkind regardsmichaela

6/10 Aceptable

Samuel

Le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de michaela el 24 mar. 2024
thankyou for staying with us

8/10 Bueno

Howard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice little hotel
Nice little hotel right on the seafront and only a short walk into town. Great value and staff very helpful.
Se hospedó 2 noches en enero de 2024
Respuesta de michaela el 24 mar. 2024
we are glad you enjoyed your stay. We hope to see you in the future for a return visit,thankyou for your feedback

6/10 Aceptable

Peter

Viajó en grupo
Le gustó: Limpieza, servicios
We booked this hotel around a week before we travelled as it had good reviews. I tried contacting the hotel by phone on several occasions over two days before booking but no one was answering the phone and my answerphone message wasn't responded to. That aside, the two ladies we dealt with on Reception on arrival and departure were excellent and the room was well furnished and modern. However, I did notice a layer of dust on the lamp base when I had the lamp on in the evening which did make me wonder how thoroughly the room had been cleaned. The smoke alarm in the room was also missing it's cover and the lights were behaving a little strangely when switched on first thing in the morning (constantly dimming and then getting brighter for the first couple of minutes). These were just minor niggles but still annoying. We were also a little concerned that being on the top floor (third floor?) whether we'd get out in the event of a fire with no fire escape. I'm sure the hotel met fire regs but we were still concerned all the same. Overall, our stay was a comfortable one and the hotel has obviously had a lot of investment in recent years (it was presumably a former guest house?). One other thing to mention is parking. On street parking in the area was difficult to come by if you were looking to park close to the hotel. There is, though, a pay & display car park a couple of streets away.
Se hospedó 1 noche en enero de 2024
Respuesta de Justine el 19 ene. 2024
I do apologise for the lack in communication, we are having terrible trouble with our telephone lines at the moment, i will speak to housekeeping and address to rooms, unfortunately the parking is out of our control. If you do visit us again please ask if we have any rooms on lower floorsThank you for your feed back

8/10 Bueno

Simon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great break away
Beautifully decorated and friendly staff. Just the twin beds pushed together as a double was a touch uncomfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de justine el 19 ene. 2024
Thankyou for your comments, sorry about the bed, we do have to have these in place for twinning purposes, but if you visit us again, please ask for a room with a bed that cant be twinned and we will do our very best to accomodate.Thank you for your feedback

8/10 Bueno

Mambretti

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en diciembre de 2023
Respuesta de justine el 2 feb. 2024
thankyou for your rating, we hope to see you again

6/10 Aceptable

Virve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Weekend visit
Had some very loud late night arrivals from the gig venue, also a very hot night and with windows open a lot of noise from the street so a very noisy night. Room was otherwise quite nice and staff was helpful. Also location is good.
Se hospedó 2 noches en septiembre de 2023
Respuesta de justine el 2 feb. 2024
unfortunately we cannot police the noise outside, i believe you stayed in september, i think that was probably the hottest weather we had this year, if you were to stay with us again, maybe try one of our back rooms, the footfall its quieter . But thankyou for your review

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de justine el 2 feb. 2024
thankyou, we hope to see you again

10/10 Excelente

Gyubin

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Justine el 26 ene. 2024
Thank you for your ratingWe hope to see you again

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
best in margate to date
I arrived a little earlier than the check in time but that wasn't a problem and I was able to get my key promptly the room was brilliant for the price and everything worked and the cleanliness was on point staff were helpful and friendly and let me leave my bag after checking out to enjoy the rest of my day
Se hospedó 1 noche en diciembre de 2023
Respuesta de justine el 19 ene. 2024
Hi Matthew, we are glad you enjoyed your stay with us, Im glad we could check you in on early arrival, we always will if we can try to make things better for our guests.We hope to see you again best wishes

8/10 Bueno

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de justine el 19 ene. 2024
Thanks for reviewWe hope to see you again in the future

6/10 Aceptable

Kevin

Viajó por negocios
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Malgorzata

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Love the place and people
I loved it. I needed help and support, and there was not a single problem with it. Thank you
Se hospedó 2 noches en diciembre de 2023
Respuesta de Justine el 19 ene. 2024
We are happy you enjoyed your stay with us and for your review.We hope to see you again in the futureBest Wishes

10/10 Excelente

Alison

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel with friendly owner
Se hospedó 1 noche en diciembre de 2023
Respuesta de Justine el 19 ene. 2024
Thank you for your review, I know it was a very difficult time for you and your brother, It was lovely to meet you both and hope things are much better for you all.It would be lovely to see you again if ever you are back down from Scotland and your brother from the USBest Wishes

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stop over for gigging in Margate
Nice clean room, plenty of space, simple check in. Few tiny niggles round the edges which can be easily fixed. E.g. turn heating on prior to arrivals so room is nice and warm.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Justine el 19 ene. 2024
Thank you for your review, sorry the heating wasnt turned on in your room before check in, i will speak with the staff to make sure this is done in the future.We hope you will visit us againBest Wishes

6/10 Aceptable

Diana

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lisa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was really nice. Staff was super friendly and polite. We stayed there for quick vacation for few days, room was warm with beautiful sea view. 5 star experience !
Se hospedó 2 noches en noviembre de 2023
Respuesta de justine el 28 nov. 2023
Thankyou for your review, we are happy you enjoyed your stay with us

8/10 Bueno

Diana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its beautifully here only think was cold in room 1
Se hospedó 1 noche en noviembre de 2023
Respuesta de justine el 28 nov. 2023
Hi diana, I hope you are a lot warmer now that you have extra bedding, unfortunately with these old Victorian buildings and on seafront it can sometimes get chilly

6/10 Aceptable

Diana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only think is its cold
Se hospedó 1 noche en noviembre de 2023
Respuesta de justine el 28 nov. 2023
replied on earlier postxx

10/10 Excelente

Allen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2023
Respuesta de Heather el 20 nov. 2023
Thank you for your review! We hope to welcome you back again soon

6/10 Aceptable

Anzhela

Se hospedó 2 noches en noviembre de 2023
Respuesta de Heather el 4 dic. 2023
Thank you for your feedback.

8/10 Bueno

Edith

Se hospedó 1 noche en noviembre de 2023
Respuesta de Heather el 5 nov. 2023
Thank you for your review. We hope to welcome you back in the near future.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Heather el 5 nov. 2023
Thank you for your review. We're sorry to see that you didn't enjoy your stay with us as we'd hope you would. If there's anything you'd like to let management know please contact us.

10/10 Excelente

Alexander Geoffrey, London

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly and welcoming staff. Luxury room with a sea view at such a good price. I couldn't have asked for more!
Se hospedó 2 noches en octubre de 2023
Respuesta de Heather el 5 nov. 2023
Thank you for your review, we hope to welcome you back in the near future!

6/10 Aceptable

Mary

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The room was okay. The mattress was very uncomfortable and there was no soap or shampoo in the shower. The springs could be felt when you lay down. I was told on checking in that someone was at the front desk 24/7. When I went to find someone Sat. morning no one was there during the hour I tried. When I tried to phone reception the line was busy, I finally left a note on the desk with,my phone number but no one rang the entire day. The only person working there was a lady who told me she was there to clean. She but some extra duvets over the mattress. The are around the hotel has many deserted buildings.
Se hospedó 2 noches en octubre de 2023
Respuesta de Heather el 5 nov. 2023
Thank you for bringing this matter to our attention. I shall talk to the staff who were on shift during your stay.

8/10 Bueno

Philip

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en octubre de 2023
Respuesta de Heather el 5 nov. 2023
Thank you for your review. We hope to welcome you again in the near future.

2/10 Terrible

Alka

Le gustó: Personal y atención
Se hospedó 2 noches en octubre de 2023
Respuesta de manager el 1 nov. 2023
cant help if no issues reported

10/10 Excelente

Natalie

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 11 oct. 2023
Many thanks

6/10 Aceptable

Ariel, Seattle

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was a cute property but some basic cleanliness issues. The fan had clumps of dust hanging off of it, the side tables were a little sticky, the carpet needed a vacuum, and the window ledge was piled high with pigeon poop. I think these are all fixable.issurs that can be easily addressed by a regular cleaning. The staff was nice. I would advise requesting a room on the lower floor if you have large/heavy bags.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 11 oct. 2023
I will let housekeeping know this should be done periodically anyway.Regards

10/10 Excelente

Connor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 11 oct. 2023
many thanks

8/10 Bueno

Maris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Heather el 5 nov. 2023
Thank you for your review. We hope to welcome you again in the near future.

2/10 Terrible

Susan

Janine was lovely
Se hospedó 2 noches en septiembre de 2023
Respuesta de justine el 25 sept. 2023
was lovely to meet you all

10/10 Excelente

Monique

Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 11 oct. 2023
many thanks

4/10 Mediocre

Sharn

Le gustó: Personal y atención
The sink was tiny, windows dirty with no double glazing and the traffic on the road outside was heavy. There was also not enough privacy as somebody went into an adjoining room on the last couple of days and I could hear them clearly. Somebody also walked into my room when I was sleeping at 1.00 am.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Manager el 11 oct. 2023
Unfortuntely we are unable to change the windows being the building is listed. I cant comment on a person walking into your room it wouldnt have been staff we also suggest that doors should be locked

6/10 Aceptable

Sarah

Viajó con su pareja
Le gustó: Personal y atención, servicios
The property was in a great place for the seafront - staff were great, bed was comfortable and had a lovely sea view. The bathroom was pretty run down, had missing knob on the shower, cracked sink, and some stains on plugs etc. stains on the carpet. Shame they didn’t do a breakfast either - although recommended a lovely place to eat. Just needs a bit of TLC
Se hospedó 1 noche en septiembre de 2023
Respuesta de manager el 1 nov. 2023
we have re[ported issue to house keeping

2/10 Terrible

Freya

Se hospedó 1 noche en septiembre de 2023
Respuesta de manasger el 1 nov. 2023
love to know the low score

6/10 Aceptable

Annie

Le gustó: Limpieza, personal y atención
Very easy to access Margate and only 200 yards from Turner Gallery and Old Margate
Se hospedó 3 noches en septiembre de 2023
Respuesta de manager el 1 nov. 2023
only a low score

10/10 Excelente

John

Se hospedó 2 noches en septiembre de 2023
Respuesta de manager el 1 nov. 2023
thank you for your response