Hello Yendry, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for sharing your 5/5 rating with us, Blanca. Our staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Querido Carlos,Gracias por tomarse el tiempo para contarnos sobre su experiencia en HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por la cama rota, el calentador dañado, la puerta que no cerraba correctamente y el problema de plomería. Su satisfacción es importante para nosotros y nos gustaría hacer las cosas bien. He notificado a la propiedad sobre sus comentarios para que puedan trabajar con el equipo de administración para resolver sus inquietudes.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Sus comentarios son cruciales y nos aseguramos de que dichas interrupciones se minimicen en el futuro.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Edrey,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Philadelphia - Maple Shade, NJ. I am glad to read that you had a good stay and how pleased you were with the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you, Erica, for telling us about your stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. We welcome your 4/5 score, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Bernardo. The staff and I at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRediResponse Specialist

Hola Walter,Gracias por compartir con nosotros. Nos entristeció leer que su experiencia en HomeTowne Studios by Red Roof Philadelphia - Maple Shade, Nueva Jersey resultó en su puntuación de 1/5. Usted indicó que debido a que la propiedad no está abierta durante 24 horas, perdió su reserva, perdió su reserva. En el futuro, no dude en revisar el horario de apertura de la recepción.Los comentarios de los huéspedes nos ayudan a mejorar, por lo que nos gustaría agradecerle por compartirlos con nosotros. Sería un placer recibirle nuevamente en el futuro.Con apreciación,XaoRediResponse Specialist

Hi Edna,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hello Mario, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

Hello Adalbert,Thank you for taking a moment to complete our survey. Myself and the staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ, appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist

Thank you for taking the time to share your feedback. I will be sure to share your comments with our team as we are constantly working towards exceptional stays for all our guests.

Hello Antonio,I am sorry to hear that you did not enjoy your stay. I will be sure to share your comments with our Team.

Hello Rosario, I apologize that you stay was less than perfect. I will be sure to share your comments with our team.

Marcos, I appreciate you sharing your feedback. Thank you.

Hello Paula, Thank you for letting us know how your experience went. I apologize for the issues that occurred during your stay. I will be sure to share your feedback with our staff. As our goal is to continue to get better and make sure your next experience is exceptional every time.

Hi Laura, Thank you for your feedback. We're sorry you were unhappy. We'll work hard to fix the issues you experienced. Thanks for letting us know.

I appreciate you sharing your feedback. I will be sure to share your comments with our Team. In the event that you are at our property again. Please let out Front Desk Agent know so that we correct any issues promptly.

Hi Salvador, Gracias!

Thank you for your feedback.

I apologize that your experience was less than perfect. Thank you for taking the time to share your feedback with us.

Thank you for taking the time to share you experience with us and your fellow travelers. We take great pride in our providing our guests with a welcoming experience and we seem to have missed the mark here. We would love the opportunity to speak with you directly so we can address your concerns. Thank you for taking the time to share this with us, so we are able to improve and address.

Javier, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE, NJ. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback.

Hello Luis,Your review of the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Natalia, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ regarding the great kitchenette, amazing storage space and convenience. I do apologize for the issues highlighted with the bathroom. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Ana, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Dupream. The staff and I at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Steve,Thank you for sharing your feedback. I do apologize for the inconvenience this may have caused you. I will be sure to share your feedback with the TEAM.

Hey Afi,We at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ thanks you for your feedback and are happy to read appreciated the ovens and big refrigerator. You also mentioned the room was nice and so was our staff. On the other hand, your low scoring was due to soiled mattress and the situation you mentioned with our staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with a better stay in the future. Sincerely, Kerry-Lee Red Roof ManageentRediResponse Specialist

Dear Sandra,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the noise disturbance and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. You indicated that the lack of amenities, the damage to the walls and the decor not being to your liking hindered your experience. You also mentioned that the price to value ratio did not meet your expectations, which was truly disheartening to hear. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Hanna. The staff and I at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ appreciate your 3/5 score following your stay. I am happy that the convenience of our location pleased you. However, you stated that the musty smell described, the uncleanliness of the toilet and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Christine. The staff and I at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ were disappointed to see your 1/5 score. You indicated that our hotel was overbooked and had a foul odor which dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist