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Opiniones sobre TownePlace Suites by Marriott Mansfield

2.5 out of 5
TownePlace Suites by Marriott Mansfield
1125 Guest Ct, Mansfield, OH

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 134 de 225 opiniones" "
Evaluación: 8 - Bueno. 52 de 225 opiniones" "
Evaluación: 6 - Aceptable. 12 de 225 opiniones" "
Evaluación: 4 - Mediocre. 12 de 225 opiniones" "
Evaluación: 2 - Terrible. 15 de 225 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Orlando

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelley el 23 oct. 2023
Orlando, thank you for your review! We're so happy you enjoyed your stay!

8/10 Bueno

alfonso

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Maria

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a very clean hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de AMGM el 7 may. 2024
Thank you for taking the time to let us know how you stay with us was. It is encouraging for us to know that our guest enjoyed their time here with us. It is always a pleasure to see our guest happy when they arrive AND leave.

6/10 Aceptable

Jeffery

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Pick this hotel because of the amenities.. The rooms were exactly what we wanted, but unfortunately, their swimming pool was closed and they did not tell us that was closed. That was one of the main reasons. We've picked this hotel and we were not very happy with it.
Se hospedó 1 noche en enero de 2024
Respuesta de AMM el 29 ene. 2024
I do apologize that you were not able to use the pool. There were some destructive guests that did damages that required the pool to be closed. We have taken the steps to get it back open.

10/10 Excelente

Roger

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
I arrived after midnight and was tired from the long drive. The desk clerk was very helpful in getting me checked in quickly. He even made sure I had a room on the floor that I requested. The room was quite pleasant. Everything was clean and fresh. Breakfast in the morning was hot and tasty. I've never stayed here before but will again when I'm in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de AMF el 29 ene. 2024
Thank you for your kindness. We enjoy being here for our guests. We appreciate you staying with us and letting us know how we're doing.

10/10 Excelente

Connie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de AMFGM el 1 nov. 2023
Thank you Connie, for entrusting us with your hospitality needs. We are pleased that you enjoyed your stay with us and I thank you for taking the time to let us know how we've done. I hope that if you're ever in the area again, that you do choose us again. Thank you!

8/10 Bueno

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was very good
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelley el 22 oct. 2023
Andrew, thank you for your review! We're so glad you enjoyed your stay!

10/10 Excelente

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
My room was very clean & comfortable and the staff was top notch
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Suzanna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the hotel was overall nice and clean. the breakfast area was very cramped and did not have a good layout. The breakfast time was also very limited. The pool was closed on Saturday & Sunday for cleaning???? What hotel closes and cleans their pool on the weekend, the busiest time??? we had a King size bed and pullout, the pullout pushed up against the bed. If you were sleeping on the far side of the bed you had to climb/crawl across the bed to get out. The rooms were not very spacious at all.
Se hospedó 2 noches en agosto de 2023
Respuesta de agm el 14 ago. 2023
I apologize that you were not able to use the pool amenity during your stay. It was closed for maintenance as we have to make sure that it is properly balanced and safe for our guests at all times..

10/10 Excelente

Yisel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM el 8 ago. 2023
Thank you for sharing your recent stay experience! We are very pleased that you enjoyed your stay with us. Thank you for allowing us to accommodate you. If you're ever in need again, we hope that you do choose to stay with us! Thank you!

2/10 Terrible

CHRIS

Le gustó: Comodidad de la habitación
Not Much Positive to Say
The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.
Disappointing breakfast
Refrigerator half emtpy, no waffles or the waffle maker.
Se hospedó 2 noches en junio de 2023
Respuesta de AAGM el 28 jun. 2023
I do apologize that we did not meet your expectations. Did you bring these concerns to the attention of staff members while you were staying? Our breakfast options are of Marriott standards. Again I apologize that we did not have the selection you would have liked to have during a stay.

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2023
Respuesta de AAGM el 22 jun. 2023
Thank you for taking the time to share your recent stay experience with us. We appreciate your time and feedback.

8/10 Bueno

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de AAGM el 23 may. 2023
Thank you for taking the time to let us know how your recent stay was here at Towneplace Suites. We are pleased to know that you did enjoy your stay. We hope that if you are ever in need again, that you do choose to stay with us! Again, thank you!

2/10 Terrible

Trisheena

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I was charged for two room after my room was switched because the tv didn’t work. The pool never works!
Respuesta de AAGM el 4 may. 2023
Guest utilized both rooms all night and it was noted. Since both rooms was utilized the entire night she was charged for both rooms.

10/10 Excelente

Karen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
What a great location hotel is new and clean. The staff was helpful and friendly
Se hospedó 2 noches en abril de 2023
Respuesta de AAGM el 29 abr. 2023
Thank you Karen for leaving us such rave reviews. We love making our guests feel at home. We would love having you stay with us again!

8/10 Bueno

Kristen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My only complaint was their inability to handle online check ins. I specifically checked in online and was told all I would have to do is pick up my room key. Instead, I had to provide ID, a phone number and let them swipe my credit card for "incidentals". There was absolutely no benefit to checking in online. The front desk staff told me that their system can't handle the early check in system.
Se hospedó 1 noche en marzo de 2023
Respuesta de AAGM el 8 mar. 2023
I'm sorry but we do collect incidentals from every guest upon check in. This is something that can be done before arrival if the guest calls and provide the card number. We do still have to check the id upon arrival.

10/10 Excelente

Clay

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk was very nice. Breakfast nook lady was very friendly
Se hospedó 1 noche en febrero de 2023
Respuesta de AAGM el 26 feb. 2023
Thank you for sharing your hotel experience with us. We strive to make sure your experience with us is a memorable one. We hope if you are in this area again that you choose to stay with us.

10/10 Excelente

Carin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful experience!
All the staff were friendly and helpful. The room was great with a full size refrigerator, stove top, microwave and dishwasher. The room and bathroom were very clean! The bed was actually comfortable. We will definitely stay here again! Thank you.
Se hospedó 3 noches en febrero de 2023
Respuesta de AAGM el 13 feb. 2023
We are glad you enjoyed your stay with us! I am glad we were able to fulfil your hospitality needs. We look forward to having you stay with us again! Thank you.

8/10 Bueno

Tarah

Se hospedó 1 noche en enero de 2023
Respuesta de AAGM el 8 mar. 2023
Thank you for rating us soo high! We appreciate the opportunity to create an pleasurable stay for you. I hope we get the chance again!

10/10 Excelente

Ted

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place.
Se hospedó 1 noche en enero de 2023
Respuesta de AAGM el 13 feb. 2023
Thank you for such high ratings! I am extremely happy that we fulfilled your hospitality needs while you were with us. If you are ever in need again, I hope you choose to stay with us again!

10/10 Excelente

LaSonya

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like this hotel because it felt like home and I had great service. I like that everyone was polite.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Angie el 18 dic. 2022
Thank you for your kind words. We try to make sure that everyone has a great stay with us. If you're ever back this way, we hope you choose us to fulfill your hospitality needs. Have a safe and happy holidays!

4/10 Mediocre

Katherine

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
I was overcharged and have called several times. My invoice was $169 with tax and the more charged me $202 with tax. Orbitz has called on my behalf as well. I was also told the breakfast ended at 9am. Got up at 9 and ordered food elsewhere only to come down and find out it ended at 9:30z.
Respuesta de A. el 2 dic. 2022
We do apologize for the misinformation the was given to you. We are working to make sure that this does not continue to happen to our valued guests.

8/10 Bueno

Tracie

Viajó en grupo
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Overall nice
We had a dirty towel left in the bathroom and hair in the shower when we arrived. Honestly not a huge deal. The room was spacious and comfortable. The bed was a bit hard, but the rooms looked new, so maybe the mattress was, too. Aestheticly, it was very nice, but wallpaper was peeling.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Jason

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed here several during several visits to the area. This has been the first time the cleanliness rating did not meet expectations. Overall a good visit with opportunities for improvement cleaning common areas.
Se hospedó 3 noches en septiembre de 2022
Respuesta de Angela el 29 sept. 2022
Dear Jason, I'm sorry we failed to meet your expectations this visit. Thank you for communicating our issues with us as we strive to create a welcoming environment.

10/10 Excelente

Humberto, Lake Orion

Se hospedó 1 noche en octubre de 2021

10/10 Excelente

jennifer

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Benjamin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic hotel! Our room was clean and spacious. Every staff member was friendly and helpful. Location was great. Close to everything but far enough off the road to be quiet and welcoming. Outdoor seating area was a welcome bonus. We will definitely be back!
Se hospedó 3 noches en agosto de 2022

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
ANTS - poor service - bad air conditioning
We had ants in our room - lots and lots of ants - everywhere! We told the front desk and they did nothing. There was a rolling table under the desk and when we pulled that out to use, it had ants all over it as there was some type of left over sticky substance on it. Obviously had not been cleaned and that was attracting ants. We told them again and they said that maintenance had not gotten back to them. They then told us that they were replacing the siding and that ants were coming through - so this was a known problem! When we checked out we reiterated the problem but to no avail. It is also worth noting that the air conditioning system is a bit odd. You have your own thermostat which regulates a wall system. When the temp falls to a certain degree the system goes on and its quite loud. It went off and on all night making it impossible to sleep.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

JoAnn

Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Natalie

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Scott

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing I could say that would need improving on was the way breakfast was done but it still wasn't bad just a small space for a big hotel
Se hospedó 2 noches en julio de 2022

2/10 Terrible

Erin

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Sarah

Se hospedó 3 noches en julio de 2022

10/10 Excelente

Debbie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Cheryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
4 start
Great place. Worked well for my family. Staff was very courteous and timely. Only negative was the sofa bed was horrible.
Se hospedó 3 noches en junio de 2022

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beware of double charge
Front desk clerk couldn't figure out computer system of hiw to check people in. Hotels.com charged me and the hotel charged me. I had to call the hotel to get my credit card reimbursed from the double charge. Beware....this has happened before at same hotel chain.
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Laura

Se hospedó 1 noche en abril de 2022

2/10 Terrible

Joe

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
My family and I made a reservation here through Expedia. When we got to room 220 it stank of urination. I went back down and explained it. The manager even said it stunk. But because we booked through Expedia they could not swap rooms. So I had to pay full price for another room. The front desk was very nice. And even gave me a card with her name and everything soni could get a refund. Instead of a refund Expedia gave me a 25 dollar voucher. I am no happy with this at all. Oh and I am a spire elite ihg member as well.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent Stay
Very clean. Friendly staff.
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Jennifer

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Lynne

Se hospedó 1 noche en enero de 2022

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Ski Trip
Stayed here for our family ski trip. Room was dirty and pool was unavailable. Service at breakfast was good. Coffee machine was broke.
Se hospedó 2 noches en enero de 2022
Respuesta de Cory Simmons- General Manager el 24 ene. 2022
Thank you for taking the time to fill out a review and let us know how we are doing. I apologize for the issues you have encountered during your stay with us. The level of service you have described is absolutely not acceptable. I will look into this further as well as address the cleanliness issues with the executive housekeeper. I hope that you give us another opportunity to better serve you when your travels bring you back to Mansfield-Ontario

10/10 Excelente

Doug

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The kitchen area was a huge help in heating up food for our family.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Lori

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly and very pet friendly.
Se hospedó 6 noches en diciembre de 2021

8/10 Bueno

Amber

Se hospedó 1 noche en diciembre de 2021

4/10 Mediocre

Joshua

Viajó por negocios
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
checked in and the fridge was full of someone elses food. Also shower had no hot water at night or in the morning.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Ramon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Every thing was nice and clean. There are a lot of stores and restaurants in the area. I was very pleased with the stay.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

DEBORAH

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021

4/10 Mediocre

todd

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place. Clean, safe and had a full mini kitchen
Se hospedó 1 noche en octubre de 2021