Dear Ms. Hilda,Thank you for your kind words! We're glad you enjoyed our spacious and clean rooms, great food, and convenient location near the mall. We look forward to welcoming you back!

Dear Ms. Aimee,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our good service, great location, and comfortable rooms. Your recommendation means a lot to us. We strive to provide a memorable experience for all our guests, and we're delighted that you had a positive stay. We look forward to hosting you again in the future. Thank you for choosing our hotel.

Dear Ms/Mr Callum,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our spacious rooms, found our staff to be lovely, and felt that our hotel offers great value for money. Providing a comfortable and welcoming experience for our guests is our priority. We appreciate your kind words and look forward to welcoming you back for another fantastic stay. Thank you for choosing our hotel.

Dear Ms. Daisy,Greetings from The Excelsior Hotel!Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you faced during your stay. We extend our heartfelt condolences for your loss, and we appreciate your understanding during this difficult time.We are grateful for your commendation of our staff's excellent customer service, and we're glad they were responsive to your needs. However, we regret that your overall experience did not meet your expectations.We take your comments seriously, and we will thoroughly review and address the issues you've raised regarding the clogged drains, door key concerns, food quality, and the lack of standard amenities in the room. Your feedback is invaluable as we strive to provide a more comfortable and seamless experience for our guests.We hope you will reconsider and give us another opportunity to provide you with the service and experience you deserve. If there's anything specific you would like to discuss or if you have additional suggestions, please feel free to reach out to us directly.Warm regards,Mark VillasenorOperations Manager

Dear Ms. Meliza,Greetings from The Excelsior Hotel!Thank you so much for your positive feedback! We are thrilled to learn that you enjoyed your stay with us.Our team strives to provide exceptional service, and it's always rewarding to hear when we've succeeded in making our guests' experience memorable. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing our hotel, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Mark VillasenorOperations Manager

Dear Mr. Ruel,Greetings from The Excelsior Hotel!Thank you so much for your positive feedback! We are thrilled to learn that you enjoyed your stay with us.Our team strives to provide exceptional service, and it's always rewarding to hear when we've succeeded in making our guests' experience memorable. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing our hotel, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Mark VillasenorOperations Manager

Dear Mr. Victor,Greetings from The Excelsior Hotel!Thank you for sharing your feedback with us, and we sincerely apologize for the challenges you experienced during your stay. We appreciate your concerns, and we take them seriously as we continually strive to enhance our guests' experiences.Your safety and security are of utmost importance to us, which is why we have implemented stringent security measures. However, we understand that these procedures may have caused inconvenience, and we will review them to ensure a smoother process for our guests.We regret that the limited dining options and the basic amenities in your room did not meet your expectations. Your feedback is valuable, and we will explore ways to enhance our services and offerings.We hope you may reconsider and provide us with another opportunity to offer you a more positive experience in the future. If there are specific areas you believe we can improve or if you have additional suggestions, please feel free to let us know.Warm regards,Mark VillasenorOperations Manager