Dear Sir Arnel,Thank you for taking the time to share your feedback regarding the WiFi connectivity and TV experience during your recent stay at Eurotel Las Pinas. Your input is invaluable as we continuously strive to improve our services and facilities.I sincerely apologize for any inconvenience you encountered due to the slow WiFi connection, particularly on the 4th floor, as well as the difficulty in connecting the TV to the WiFi for movie streaming. Please rest assured that we take your concerns seriously, and we are actively working to address these issues to enhance the overall guest experience.To improve the WiFi connectivity, we are currently assessing our network infrastructure and exploring options to boost signal strength, especially on higher floors like the 4th floor. Additionally, our technical team is investigating the TV connectivity issues to ensure seamless access to streaming services for our guests.Once again, I apologize for the inconvenience, and I thank you for bringing these matters to our attention. We genuinely appreciate your patronage, and we look forward to the opportunity to welcome you back for an improved and enjoyable stay in the future.Warm regards,Allen C. ValerioHotel Manager

Dear Sir Atsushi,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay at Eurotel Las Pinas regarding the amenities in your room.We understand the importance of having both a security box and a refrigerator for your comfort and convenience. Please rest assured that we have taken note of your comments and will address them promptly with our team to ensure that we meet and exceed your expectations in the future.Your satisfaction is our top priority, and we appreciate your valuable feedback as it helps us to continually improve our services.We hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Allen C. ValerioHotel Manager

Dear Sir Samuel,Thank you for taking the time to share your feedback regarding your recent stay at Eurotel Las Pinas. We genuinely value input from our guests as it helps us continuously improve our services and facilities.I sincerely apologize for any inconvenience you experienced due to the size of our rooms and the comfort of our beds. Providing a comfortable and enjoyable stay for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that your comments have been shared with our management team for review and consideration. We will explore opportunities to enhance the comfort and functionality of our rooms to better meet the needs of our guests.Once again, I apologize for any inconvenience you experienced, and I appreciate your valuable feedback. Warm regards,Allen C. ValerioHotel Manager

Dear Guest,Thank you for taking the time to share your experience at Eurotel Las Pinas. We're glad to hear that overall, you found your stay satisfactory.We apologize for the inconvenience you experienced with the weak WiFi connectivity. Ensuring a reliable and accessible internet connection for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we will investigate the issue with our IT team to address any underlying connectivity issues and improve the WiFi experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards,Allen C. ValerioHotel Manager

Dear Sir / Maam Asuka , Thank you for taking the time to share your recent experience at Eurotel Las Pinas. We are thrilled to hear that you found our staff accommodating and your early check-in seamless. Providing exceptional service is always our top priority, and it's wonderful to know that our team made your stay enjoyable.However, we regret any inconvenience you experienced with the wifi during your stay. Our team is dedicated to ensuring that all guests have a seamless and comfortable experience, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate the issue further to ensure it is addressed promptly.We sincerely appreciate your valuable feedback and hope to welcome you back for another exceptional stay in the near future.Warm regards,Allen C. ValerioHotel Manager

Dear Maam Thelma,Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that overall, you enjoyed your time at Eurotel Las Pinas.We're particularly grateful for the 4-star rating you've awarded us, as it indicates that we were able to meet many of your expectations. We're committed to maintaining this level of service and improving wherever possible to ensure that every guest's stay is exceptional.Should you have any further comments or suggestions on how we can elevate your experience to a 5-star one, please don't hesitate to reach out. We genuinely appreciate your feedback and look forward to the opportunity to welcome you back for an even better stay in the future.Warm regards.Allen C. ValerioHotel Manager

Dear Sir Randy,Thank you for sharing your feedback from your recent stay with us on January 20, 2024. We appreciate your 4star rating about the cleanliness of our hotel.However, we are truly sorry to hear about the lapse in customer service you experienced. Providing excellent service is of utmost importance to us, and we regret that we fell short of your expectations in this matterThank you for bringing this to our attention. We look forward to the opportunity to welcome you back and demonstrate the high standard of service we aim to provide.Kind regards,Allen C. ValerioHotel Manager

DearSir Edgardo Javier,Thank you for taking the time to provide your feedback. We greatly appreciate your positive review and are delighted to hear that you experienced very good service and a comfortable stay during your time at Eurotel Las PinasReceiving a 4-star rating is a wonderful acknowledgment of our team's efforts, and we are pleased to have met your expectations. Your satisfaction is our priority, and we are grateful for your recognition of our service quality.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel.Best regards,Allen C. ValerioHotel Manager

Dear Sir/Mam'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced with the Cable connection. Rest assured that we will look into and improvements will be made. Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards'The Hotel Manager– Eurotel Las Pinas Hotel (12/26/23)

Dear Ms. Leif, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services.Sincerely,Hotel Manager-Eurotel Las Pinas Hotel (12/17/23)

Dear Ms. Nicole'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us excellent ratings during your stay. We are glad that we met your expectations. Again, thank you and hoping to welcome you again here on your next visit in the area/Best Regards'The Hotel Manager-Eurotel Las Pinas Hotel (12/11/23)

Dear Mr.Edward, I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email me at e02.hm@eurotel-hotel.com so that I can discuss your issues personally.Sincerely,Mark VillasenorHotel Manager

Dear Mr. Gregor Peter, I sincerely apologize for the inconvenience you experienced during your stay. Hoping that you will check in again at our hotel and I will guarantee that we would have improved our facilities on your next visit.Thank you.Mark VillasenorHotel Manager

Dear Mr. Joseph, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services.Sincerely,Mark VillasenorHotel Manager

Dear Sir Joseph'Thank you for staying with us here at Eurotel Las Pinas. We are glad that we met your expectations during your stay. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards'

Dear Ms. Jofralene'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us excellent ratings during your stay. We are glad to know that you enjoyed your stay here. Will surely share your feedback to our staff to inspired them to continue to do the job well done.Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards'

Thank you for staying with us here at Eurotel Las Pinas. We would like to apologize for the inconvenience that you encountered during your stay. Rest assure that we will look it into and improvement will be made. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards

Dear Ms. Josefina'Thank you for staying with us here at Eurotel Las Pinas.Thank you for taking time to let us know your experience and for giving us perfect rating during your stay. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards'

Dear Ms. Liezl'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your father experience during your stay. We are glad that we met their expectation and enjoyed their stay here.Again, thank you and hoping to welcome you again here on your next visit in the area.Kind regards'

Dear Ms. Hiezl Mae'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us excellent ratings during your stay. We are glad that you enjoyed your stay here. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind regards'

Dear Ms. Maria'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experience during your stay. Rest assured that this will look into and improvements will be made.

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Thank you for your feedback. We are sorry for the inconvenience but as per MEMO released by the BOQ, due to pandemic concerns, ordering of food outside is temporarily not allowed to prevent cross contamination of the virus. Thank you and keep safe.

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