Communications were rude, an example of this is that we had trouble getting in the building on arrival. The 1st keypad doesn't register the 1st number on screen, so we had pressed it twice to see it register and kept getting an invalid code. Natalie rudely messaged to say "you are the only guest that has ever struggled to get in".
Checkout 10am, checkin 3pm. 5 hours to clean, and yet Natalie refuses to liaise with the cleaners to meet any late checkout requests, even when these are done months in advance.
She would not give a valid emergency number when we pointed out the one provided was invalid.
The WiFi details were also incorrect.
The apartment is missing basic essentials: No pan lids, no strainer, no salt. No washing up liquid. The wine glasses don’t fit in the dishwasher, so if staying multiple nights, there’s no easy way to wash them. No ironing board.
The en suite bathroom light only works 10% of the time. It also has no door, so if you're sat on the loo you're on display. The lack of door also means then the bedroom carpet gets wet when showering.
There's only ONE mirror in the whole apartment, and it's located in the bathroom, so not great for groups to get ready. There's no full length mirror in the whole apartment.
The company managing the apartment are called lavish lettings, there's nothing lavish about their service.