Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 474 de 950 opiniones" "
10 - Excelente
474
Evaluación: 8 - Bueno. 290 de 950 opiniones" "
8 - Bueno
290
Evaluación: 6 - Aceptable. 97 de 950 opiniones" "
6 - Aceptable
97
Evaluación: 4 - Mediocre. 57 de 950 opiniones" "
4 - Mediocre
57
Evaluación: 2 - Terrible. 32 de 950 opiniones" "
2 - Terrible
32
9,0/10
Limpieza
8,8/10
Personal y atención
7,8/10
Servicios
8,8/10
Estado de la propiedad e instalaciones
8,6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
luis
Viajó con su familia y niños pequeños
22 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All the staff was really amazing
luis
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 22 dic. 2023
Thank you for your positive feedback. I hope to see you again!
10/10 Excelente
Brendaliz
Viajó con su familia
28 jun. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Brendaliz
Se hospedó 1 noche en junio de 2021
10/10 Excelente
JEISON
8 sept. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy comodo el lugar y todo muy limpio
JEISON
Se hospedó 1 noche en septiembre de 2020
Respuesta de Bri K. el 15 sept. 2020
Hi Jeison,
Thank you for your review and we a glad you had a comfortable stay!
10/10 Excelente
Kimberlie
17 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kimberlie
Se hospedó 1 noche en abril de 2024
Respuesta de Jingraham el 18 abr. 2024
Thank you for your positive feedback. We hope to see you again.
10/10 Excelente
Erin
Viajó con su familia
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to airport that we needed and very nice room
Erin
Se hospedó 1 noche en abril de 2024
Respuesta de jingraham el 16 abr. 2024
Thank you for your positive feedback. We hope to see you again.
10/10 Excelente
Nicholas
13 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was such a streamlined process! Easy and not stressful
Nicholas
Se hospedó 1 noche en abril de 2024
Respuesta de -Juliana Allen el 13 abr. 2024
Dear Nicholas,Thank you for taking the time to review your stay at the Courtyard by Marriott in Manchester.We look forward to hosting you again.
4/10 Mediocre
Maria
2 abr. 2024
No le gustó: Personal y atención
Microwave, phone and coffee maker all didn’t work in the upgraded room that we stayed in. Nothing was done by staff.
Maria
Se hospedó 1 noche en marzo de 2024
Respuesta de jingraham el 2 abr. 2024
Good Morning,I apologize for the amenities that were not in working order in your room. It sounds like a fuse might have to be reset. I will make sure that maintenance is aware and has resolved the issue. I apologize that this was not fixed during your stay.
10/10 Excelente
Douglas
Viajó por negocios
24 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was amazing!
Douglas
Se hospedó 2 noches en marzo de 2024
Respuesta de jingraham el 24 mar. 2024
Thank you for your valued feedback. We hope to see you again.
10/10 Excelente
Timothy
Viajó por negocios
22 mar. 2024
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Check-in was fast and easy and it was a quick night stay.
Timothy
Se hospedó 1 noche en marzo de 2024
Respuesta de jingraham el 22 mar. 2024
Thank you for your positive feedback. We hope to see you again.
10/10 Excelente
Sierra, Conway
Viajó por negocios
7 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff was very attentive and kind. The bed was extremely comfortable and overall the room was very clean!
Sierra
Se hospedó 1 noche en marzo de 2024
Respuesta de jingraha el 7 mar. 2024
Thank you for your positive feedback! We hope to see you again.
4/10 Mediocre
Carolyn
Viajó con su familia, Viajó en grupo
4 mar. 2024
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Our iron didn’t work.
Our fridge didn’t work. All our food we brought for the weekend spoiled !
Carolyn
Se hospedó 2 noches en marzo de 2024
Respuesta de -Juliana Allen el 4 mar. 2024
Hello Carolyn,Thank you for taking the time to review your stay at the Courtyard by Marriott in Manchester.I have shared your feedback with the leadership team to take a look into this. As well to ensure it is a isolated incident.If you would like to further discuss your stay, please feel free to reach out to the front desk so we can further connect.
6/10 Aceptable
Eugene
Viajó con su pareja
31 ene. 2024
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
It's close to the airport.
Eugene
Se hospedó 3 noches en enero de 2024
Respuesta de jingraham el 31 ene. 2024
Thank you for your valued feedback. If you could please let us know how we could have improved your stay.
10/10 Excelente
Matt
Viajó con mascotas
9 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Matt
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 9 ene. 2024
Thank you for your positive feedback. We hope to see you again.
8/10 Bueno
karen
Viajó con su familia
31 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
karen
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 31 dic. 2023
Thank you for your valued feedback. Do you mind sharing how we could have made your stay better for you to give us a 9 or a 10?
10/10 Excelente
anthony
Viajó por negocios
29 dic. 2023
anthony
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 29 dic. 2023
Thank you for your positive feedback. We hope to see you again.
10/10 Excelente
Ibrahim
24 dic. 2023
Ibrahim
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 26 dic. 2023
Thank you for your positive review. We hope to see you again.
10/10 Excelente
Samantha
Viajó con su familia
17 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and friendly staff
Clean and friendly staff
Samantha
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 18 dic. 2023
Thank you for your positive feedback. We hope to see you again.
10/10 Excelente
Steve
Viajó con su pareja
15 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff were superb, the bartender Ron is a hoot...
Steve
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 16 dic. 2023
Thank you for your positive feedback! Ron is a great member of our team! Thank you for the acknowledgment.
10/10 Excelente
James
Viajó con su familia
11 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great time
Great stay while shopping. Very clean, very nice and very comfortable.
James
Se hospedó 2 noches en diciembre de 2023
Respuesta de jingraham el 11 dic. 2023
Thank you for your positive review! We hope to see you again next year while shopping!
10/10 Excelente
Theresa
Viajó con su familia
3 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My overall stay was very enjoyable, the staff were curtious and polite ,i would definitely stay again for future weekends with my granddaughter
Theresa
Se hospedó 1 noche en diciembre de 2023
Respuesta de jingraham el 11 dic. 2023
Thank you for your positive review. Glad you had some family time!
10/10 Excelente
Richard
Viajó con su familia y niños pequeños
30 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would like to say when we had a problem Felicity C. Corrected everything and went above and beyond to fix it in a timely manner.
Richard
Se hospedó 2 noches en noviembre de 2023
Respuesta de jingraham el 30 nov. 2023
Thank you for your positive feedback. I am so happy that Felicity was able to help you during your stay. It is great to hear positive feedback from our guests!
10/10 Excelente
Kevin
Viajó por negocios
29 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was excellent
Kevin
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham el 30 nov. 2023
Thank you for your positive comment! We hope to see you again.
10/10 Excelente
Kathy
Viajó con su pareja
24 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's a beautiful property and a lovely place to stay after a long day of traveling. The only thing we didn't like was being charged for parking. (I don't think we were told in advance, but I am not positive.) That said, it was our favorite place we stayed on this trip.
Kathy
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham el 24 nov. 2023
Thank you for your positive feedback. We hope to see you again.
6/10 Aceptable
Alex
Viajó con su familia
21 nov. 2023
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Less than what was presented
The amenities that were included in the description of the hotel were false. or at a minimum misleading. First, they do not have a jacuzzi--they filled it in years ago. They do not have a restaurant, they have a a Starbucks that is open minimal hours and there bar consists of 4 bar stools.
Alex
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office Manager el 21 nov. 2023
I do not know where you saw the hotel tub cause Hotels.com does not have it advertised that we have a jacuzzi. Google may have some old photos but all websites have been checked to make sure they don't advertise a jacuzzi. All the websites advertise our bistro, Starbucks is only open in the morning, times as well as the welcome message you received when you booked the hotel. And we actually have 6 bar stools as well as multiple seating locations in the lobby/bistro area for bar service, including table service. The Bistro offers food and Drinks, not a full restaurant but it is a Bistro. I'm sorry you feel you the hotel was advertised improperly but I assure you all amenities advertised on our Marriot site as well as all third parties have the correct information posted.
4/10 Mediocre
Jillian
Viajó con su pareja
14 nov. 2023
Le gustó: Servicios
My room didn’t have heat all night. The woman at the front desk said that several rooms had an issue with the heat. It was a very cold night
Jillian
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham el 15 nov. 2023
Thank you for your valued feedback. I apologize that the heat was not working for you. I will make sure housekeeping is checking the heat on daily inspections and having maintenance look at them as well.
8/10 Bueno
Heather
12 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Heather
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham el 14 nov. 2023
Thank you for your valued feedback. We hope to see you again.
10/10 Excelente
Denise
6 nov. 2023
Le gustó: Limpieza, personal y atención
Denise
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham el 11 dic. 2023
Thank you for your positive review. We hope to see you again.
10/10 Excelente
MICHAEL, Salem
Viajó por negocios
4 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
MICHAEL
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham el 5 nov. 2023
Thank you for your positive review. We hope to see you again.
8/10 Bueno
Kelly
Viajó en grupo
4 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Kelly
Se hospedó 1 noche en noviembre de 2023
Respuesta de jingraham el 4 nov. 2023
Thank you for your valued feedback. We hope to see you again!
8/10 Bueno
Marie-Eve
29 oct. 2023
Marie-Eve
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham el 30 oct. 2023
Thank you for your valued feedback. We hope to see you again.
8/10 Bueno
Linda
Viajó con su familia
29 oct. 2023
Le gustó: Limpieza, personal y atención
So close to the airport and made it so convenient to fly out before the crack of dawn.
Linda
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Management Team el 30 oct. 2023
Thank you for the Review
6/10 Aceptable
CALLI
26 oct. 2023
CALLI
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham el 26 oct. 2023
Thank you for your valued feedback. Please let us know how we could have improved your stay and met or exceeded your expectations.
6/10 Aceptable
Brittany
25 oct. 2023
No le gustó: Personal y atención
Average hotel
The hotel itself was average. Not bad, not terrible. We were there for 3 nights and we didn’t get any type of cleaning done at all to our room. I called every night and they said they come every other day. Well they never came at all. I had to call for towels every night. One of the nights, they couldn’t even bring us the towels. We had to go down there and get them ourselves. I did like that the hotel room ac worked well. The room was also nice. The front desk guy when we checked in was very friendly. They said they were short staffed so hopefully they get that under control. I would probably stay here again if I could get my room cleaned at least once during my stay.
Brittany
Se hospedó 3 noches en octubre de 2023
Respuesta de jingraham el 25 oct. 2023
Thank you for your honest feedback. We apologize and are working to hire more housekeeping staff as we speak. Courtyard typically services rooms every other day and I apologize that we were unable to during your stay. I hope that you do decide to visit is again in the future when we will be fully staffed.
2/10 Terrible
Louis
23 oct. 2023
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
the room was old and not updated. bathroom needs to be remolded because bathtub had bad crack on wall and tub was stained. reserved a king bed but it was the size of a queen. could hear thru the walls and neighbor keeped us awake. had to pay for breakfast at a very hefty price. no coffee in the lobby for patrons. Never stay there or any marriott again.
Louis
Se hospedó 5 noches en octubre de 2023
Respuesta de The Courtyard Management Team el 25 oct. 2023
Our rooms were renovated earlier this year, the tiles and bathrooms though were not part of that update and due to peak season we are limited on big fixes like installing new tubs and tiles since we sell out a lot from beginning of spring to late fall. The hall doors are where the noise comes from so people walking and talking in the hall was probably what you heard which is normal for most hotels. Courtyards, as a brand, do not do complimentary items. Our bistro has a Starbucks so we do not provide free coffee to patrons, and prices are based of Marriott Brand Standards and out of our control. All of our amenities are exact to Courtyard Brand Standard's and since our corporate company took over the hotel we have been updating but that does take time.But thank you for the review.
8/10 Bueno
kathy
Viajó con su familia
23 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
kathy
Se hospedó 2 noches en octubre de 2023
Respuesta de jingraham el 23 oct. 2023
Thank you for your valued feedback. Could you leave us some feedback as to how we could have scored a 9 or a 10?
10/10 Excelente
Linda
Viajó con su familia
23 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is very friendly. Beds are very comfortable. Restaurant on site is convenient and the food is delicious.
Linda
Se hospedó 2 noches en octubre de 2023
Respuesta de The Courtyard staff el 23 oct. 2023
Thank you so much for the review, we hope to see you in the future.
2/10 Terrible
Mélanie
21 oct. 2023
Mélanie
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Management Team el 11 nov. 2023
Sorry the stay was no up to standards. Please let us know what we can do to fix this for future stays
4/10 Mediocre
Vinay
21 oct. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
.
Vinay
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Staff el 22 oct. 2023
Thank you for the review.
8/10 Bueno
lee
Viajó con su pareja
20 oct. 2023
Le gustó: Limpieza, personal y atención, servicios
Handy to airport And mall
Quiet room
lee
Se hospedó 2 noches en octubre de 2023
Respuesta de jingraham el 20 oct. 2023
Thank you for your positive feedback. We hope to see you again.
4/10 Mediocre
Mélanie
19 oct. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mélanie
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Staff el 22 oct. 2023
Thank you for the review.
4/10 Mediocre
Pete
Viajó con su familia
18 oct. 2023
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
This property is in desperate need of housekeepers. Our room was never cleaned or freshened up while we were there.
Pete
Se hospedó 4 noches en octubre de 2023
Respuesta de jingraham el 20 oct. 2023
Thank you for your honest feedback. I do apologize that we were unable to service your room. We are working on hiring some more housekeepers as we speak!
2/10 Terrible
Cliente verificado
Viajó con su familia
18 oct. 2023
No le gustó: Personal y atención
Unclean Room & Poor Customer Service
Recent one night stay that included unclean room (trash in trash can, hair on bathroom floor, spider climbing up wall while brushing my teeth), noisy guests, additional fees, and poor customer service including being hung up on 2x by guest services. Avoid this hotel.
Cliente verificado
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager el 18 oct. 2023
We have already emailed you personally and issued a full refund to you already because of the poor experience you had. The customer service agents for the site should have also contacted you about the refund.There was a welcome message sent, as it is sent to all guests who book through this site, explaining the bistro is not complimentary but for purchase and explaining the parking fees. The housekeeping and guest service issues are being handled as your experience was not Marriott standard. Rest assured your complaints are being taken seriously as I stated in the email I sent you.
10/10 Excelente
Timothy
17 oct. 2023
Timothy
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Management Team el 9 nov. 2023
Thank You for the review
8/10 Bueno
lee-anne
Viajó con su pareja
16 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Belle chambre spacieuse et confortable
lee-anne
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham el 16 oct. 2023
Thank you for your valued feedback. We hope to see you again.
10/10 Excelente
Robin
15 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I stay here every time I visit my dad!
Robin
Se hospedó 3 noches en octubre de 2023
Respuesta de The Courtyard Staff el 16 oct. 2023
Thank you for the great review!
4/10 Mediocre
Andrew
9 oct. 2023
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Adjoining room with chirping smoke detector. Front desk offered to move us but she is up front by her self. water coming from sink faucet doesn’t shut off, 2 towels for four people, no body wash in the shower etc. I don’t normally care, after a long day of traveling, just not the ending we enjoy.
Andrew
Se hospedó 1 noche en octubre de 2023
Respuesta de Courtyard Management el 9 oct. 2023
Thank you for the review.We will go over this with our next team meeting
10/10 Excelente
John
Viajó con su familia
7 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exceptional stay.
Room was clean. Staff was very friendly.
John
Se hospedó 1 noche en octubre de 2023
Respuesta de The Courtyard Staff el 9 oct. 2023
Thank you for the review!
10/10 Excelente
Pat
6 oct. 2023
Le gustó: Limpieza
Pat
Se hospedó 2 noches en octubre de 2023
Respuesta de The Courtyard Staff el 9 oct. 2023
Thank you for the review
4/10 Mediocre
Adam, BALDWINSVILLE
Viajó por negocios
6 oct. 2023
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No housekeeping, paper-thin walls, nobody picks up around the grounds.
Adam
Se hospedó 5 noches en octubre de 2023
Respuesta de Management el 9 oct. 2023
Thank you for the review, we will make sure to note this in the next staff meeting.
8/10 Bueno
Steve, Spring Hill
5 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Steve
Se hospedó 1 noche en octubre de 2023
Respuesta de jingraham el 6 oct. 2023
Thank you for your valued feedback. We hope to see you again?