6/10 Aceptable
Au, Florida
28 jun. 2014
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Unusually decorated hotel.
Desk was not aware of our reservation through Expedia. He spoke no English. He asked if I had "cancelado" the rooms reserved. I said I did not, thinking he meant I cancelled the reservation for the rooms. He called his manager about our Expedia reservation. The manager was to check with Expedia and after a long wait he called back. The desk clerk said we could have the rooms which were unusually painted with murals and local sayings.We had to move rooms twice to find ones that had the A/C working and away from the very noisy flapping loose roofing next door.The staff and family were so friendly and helpful it made up for some of the shortcomings. When they presented us a bill for the rooms , we paid with my niece's credit card so she collect more points on her card.We got a receipt for the rooms for the one night of June 16,2014 with number of 0941 under my name Aurora Cervantes Sullivan, Expedia billed my credit card too. How do I avoid a double payment for these rooms?