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Opiniones sobre Ventura Grand Inn

2.5 out of 5
Ventura Grand Inn
3626 Main St, Mammoth Lakes, CA

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 204 de 607 opiniones" "
Evaluación: 8 - Bueno. 180 de 607 opiniones" "
Evaluación: 6 - Aceptable. 108 de 607 opiniones" "
Evaluación: 4 - Mediocre. 60 de 607 opiniones" "
Evaluación: 2 - Terrible. 55 de 607 opiniones" "

7,2/10

Limpieza

8,2/10

Personal y atención

6,4/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JORGE TIRSO

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de manager el 31 jul. 2023
Dear jorge, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Francisco

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Seguro
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager el 29 dic. 2022
Dear Francisco, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bueno

Carolina

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager el 21 sept. 2021
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Rosa

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2021
Respuesta de Val el 14 jun. 2021
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one!. We look forward to welcoming you back to the hotel in the near future.

8/10 Bueno

Irina

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de MANAGER el 12 may. 2024
Dear IRINA, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Yang, Hacienda Heights

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice host
Se hospedó 1 noche en mayo de 2024
Respuesta de MANAGER el 6 may. 2024
Dear YANG Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Peter

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Terrible service We had to cancel because of the storm and they made all sort of excuses. Instead of trying to make a customer who returns, they refused to work with me.
Se hospedó 2 noches en febrero de 2024
Respuesta de MANAGER el 6 may. 2024
Hi Peter, our hotel has some policy that we can't change for you. The manager tried to help you with different options but you don't want to go with any of options instead you threatened the employs that you will leave a bad review about the hotel if we don't give you a free cancelation. I don't know how Expedia let you to right a review without checking in to the hotel and without experience our hospitality.

8/10 Bueno

Wesley

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Needs update
Se hospedó 2 noches en abril de 2024
Respuesta de MANAGER el 6 may. 2024
Dear WESLEY Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Maria Consuelo Leones, Napa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Adrian was so nice .He was attending to every need. Thank you Adrian
Se hospedó 1 noche en abril de 2024
Respuesta de manager el 30 abr. 2024
Dear Maria, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Aceptable

Lance

Run down property in serious need of remodeling
Se hospedó 1 noche en abril de 2024
Respuesta de manager el 24 abr. 2024
Dear Lance, Thank you for your review and for choosing our hotel.

8/10 Bueno

Alex

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de MANAGR el 10 abr. 2024
Dear Alex, thank you for taking the time to review your stay with us

10/10 Excelente

Rhonda

Se hospedó 1 noche en abril de 2024
Respuesta de manager el 28 abr. 2024
Dear Rhonda, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Aceptable

Jerry

Le gustó: Personal y atención
No le gustó: Limpieza
Average property that’s close to the ski resorts. Easy drive to restaurants and grocery store in town. But the room was not clean as there were hairs and black marks on the bed sheet. And table also had some unknown debris on top.
Se hospedó 3 noches en abril de 2024
Respuesta de manager el 23 abr. 2024
Dear Jerry , We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

10/10 Excelente

Sy

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Adrian was really cool
Se hospedó 3 noches en marzo de 2024
Respuesta de MANAGR el 10 abr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bueno

Elio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de MANAGR el 10 abr. 2024
Dear Eilo, thank you for taking the time to review your stay with us

4/10 Mediocre

marian

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
I had black long hair in the bathroom and all over the floor. After complaining about it, somebody cleaned it in my absence but still there was long black hir left albeit not so bad.
Se hospedó 2 noches en marzo de 2024
Respuesta de manager el 10 abr. 2024
Dear Maria, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

4/10 Mediocre

Alicia Dawn

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
This property was awful. While staff was pleasant the room was super dirty, ice was thick upon entrance causing slipping dangerous conditions, property in bad need of repairs. Unless serious improvement don't recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de MANAGR el 10 abr. 2024
Dear Alicia, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

8/10 Bueno

Clive

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de MANAGR el 22 mar. 2024
Thank you very much for the great review! We are pleased you enjoyed your stay!

10/10 Excelente

David

Great Value!
Se hospedó 1 noche en marzo de 2024
Respuesta de MANAGR el 22 mar. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 Aceptable

Michele, Burleson

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
This property is very convenient to the ski and city bus stop. The front desk clerk was very pleasant and helpful and the bed was quite comfortable and the bedding appeared clean. Unfortunately, the cleanliness of the room, in general was lacking. It seemed the room had not been cleaned or occupied for a while. The floor needed to be swept and mopped, and I cleaned the interior of the microwave and refrigerator, prior to use, as both were dirty. In addition the bathtub did not drain properly and the coating on the tub was peeling. I reported these issues to the desk clerk and was told my concerns would be passed along to the management. I also found it odd and inconvenient that there were no bedside table lamps, just 2 overhead recessed lights. I stayed in another room a few years back and do not recall having any similar problems.
Se hospedó 4 noches en marzo de 2024
Respuesta de MANAGR el 10 abr. 2024
Dear MICHELE, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

10/10 Excelente

FRANK JINGHUA, Temple City

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Goog locaton. They allow you to park your car in the morning before you check it afternoon. Good price.
Se hospedó 1 noche en marzo de 2024
Respuesta de MANAGR el 15 mar. 2024
Thank you very much for the great review! We are pleased you enjoyed your stay!

4/10 Mediocre

Albert

Se hospedó 1 noche en febrero de 2024
Respuesta de MANAGR el 10 abr. 2024
Dear albert We apologize that our service did not satisfy your expectations.

8/10 Bueno

Nick

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Large room, comfortable bed
Se hospedó 3 noches en febrero de 2024
Respuesta de MANAGR el 29 feb. 2024
Dear Nick, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Mark

Se hospedó 1 noche en febrero de 2024
Respuesta de MANAGR el 22 mar. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bueno

Cynthia

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de MANAGR el 13 feb. 2024
Dear Cynthia, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

6/10 Aceptable

Aaron

Le gustó: Personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de MANAGR el 13 feb. 2024
Dear Aaron, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Aceptable

Ruthy

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I like the place, however, the sink not draining well, shower curtain holder is rusty, shower tiles not well clean, you can see dust around the room. the rest are good.
Se hospedó 2 noches en diciembre de 2023
Respuesta de MANAGR el 13 feb. 2024
Dear Ruthy, thank you for taking the time to review your stay with us .

4/10 Mediocre

Aeryk

Viajó en grupo
No le gustó: Limpieza, servicios
Overall the room was not bad. However, our bathroom was disgusting. It did not appear to have been cleaned before we checked in. Mold growing in the shower and ceiling. Would not stay here again, based off bathroom experience.
Se hospedó 2 noches en enero de 2024
Respuesta de MANAGR el 13 feb. 2024
Dear Aeryk, We apologize that our service did not satisfy your expectations.

4/10 Mediocre

Sean

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
Respuesta de MANAGR el 13 feb. 2024
Dear Sean, We apologize that our service did not satisfy your expectations.

4/10 Mediocre

Johanni

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de manager el 31 dic. 2023
Dear Johanni, we apologize that our service did not satisfy your expectations

10/10 Excelente

jude

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de manager el 26 dic. 2023
Dear Jude,, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Mediocre

Evan

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de manager el 26 dic. 2023
Dear Evan, we apologize that our service did not satisfy your expectations

4/10 Mediocre

scott

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Rustic. Perfect for ski bums. Best price in town!
Se hospedó 2 noches en diciembre de 2023
Respuesta de manager el 21 dic. 2023
Dear Scott, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Ethan

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de manager el 8 dic. 2023
Dear Ethan, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

2/10 Terrible

Thomas, Arlington

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was disgusting. The comforters were dirty and we requested new ones but she had none so she gave us blankets. The room where she kept all the linens was open to the outside and a mess with dirty stuff everywhere. There was mold in the bathroom. The room is big but not worth it. The sofa is old and dirty. I didn’t even put my suitcase on it. I would not go there again. Stay away. Other places might be a bit more expensive but the have good breakfast which is more worth then staying here for cheep
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager el 8 dic. 2023
Dear THOMAS, We apologize that our service did not satisfy your expectations. You have all your right to refuse the room and ask for a refund but you choose to stay the same hotel why because you know you can't find a place in that price in a place like mammoth lake.. after stayed one day and night utilize all the facility.. we experience ungraceful people like you serval time.

4/10 Mediocre

Xiaohui

Viajó con mascotas, Viajó en grupo
No le gustó: Personal y atención
very noisy during nighttime. the A/C is no stop. the pillow cover is very dirty. the bathroom is smell. not good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager el 2 dic. 2023
Dear Xiaohui, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

8/10 Bueno

Maximillian, san diego

Viajó en grupo
Le gustó: Personal y atención
Great place to stay for budget motel. If you want to go hit the slopes and comfortable place to stay theb this place is all you need. Reasonable walking distance to village gondola and restaurants.
Se hospedó 3 noches en noviembre de 2023
Respuesta de manager el 2 dic. 2023
Dear Maximillian, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Mediocre

McKenzie

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager el 2 dic. 2023
Hi mckenzie, We apologize that our service did not satisfy your expectations.

6/10 Aceptable

Drake

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager el 21 nov. 2023
Dear Drake, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Aceptable

Maike

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The inn is well located and in walking distance to dining options and shops.
Respuesta de manager el 5 nov. 2023
Dear Maike, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

2/10 Terrible

Tyler

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very run down and was not very well maintained. Cleaning was not a priority and was very sub par. I wouldn’t even blame house keeping because beds were clean but definitely had some furniture like dressers that hadn’t been moved in a while and cleaned behind. Beds were very uncomfortable and pillows were flat.
Se hospedó 3 noches en octubre de 2023
Respuesta de manager el 4 nov. 2023
HI TYLER, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems.

6/10 Aceptable

tammy

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
This place has potential. They need to redesign the rooms. At least the one we stayed in. Lights are motion detecting and there is not a door to the bathroom sink area so every time you have to use the toilet, that bright light comes on. The toilet and shower space is tiny but the changing area by the sink is huge. They could reconfigure that and make a fantastic bathroom. Adding some designing touches into the main bedroom area and they could charge a lot more for this place. Potential, it’s ok right now
Se hospedó 3 noches en octubre de 2023
Respuesta de manager el 29 oct. 2023
Dear TAMMY, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Aceptable

Briana

Viajó con su pareja, Viajó con mascotas
Cheap, no frills, with an interesting selection of snacks and room layouts
Se hospedó 1 noche en octubre de 2023
Respuesta de manager el 28 oct. 2023
Dear Briana , thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Aceptable

Robert

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The property is undergoing changes it appears. Could use a grounds keeper and better parking. You have to pull the lot and back into the spots, makes no sense and hard to get out. The room has some older paint and appliances and could use a makeover in some areas. The walls are thin but the bed was comfortable. Pillow case had a stain on it. Luckily there were more than two pillows.
Se hospedó 1 noche en octubre de 2023
Respuesta de manager el 27 oct. 2023
Robert Lyons, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, servicios
Construction around the facility made it a bit difficult to navigate. Manager was really nice and very helpful!
Se hospedó 2 noches en octubre de 2023
Respuesta de manager el 26 oct. 2023
Dear JAMES, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

8/10 Bueno

THOMAS

No le gustó: Limpieza, estado de la propiedad e instalaciones
You get what you pay for
No daily housekeeping, sheets had someone else's hair on them, floors were not clean...but staff was friendly. Pool and hot tub not open currently. Parking is challenging. See
Se hospedó 3 noches en octubre de 2023
Respuesta de manager el 4 nov. 2023
DearTHOMAS, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems.

4/10 Mediocre

Yanhui

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The front entrance is completely blocked under construction. there is not sign to redirect the back entrance. No table lamps, the refrigerator is moldy. Staff is friendly though.
Se hospedó 1 noche en octubre de 2023
Respuesta de manager el 23 oct. 2023
Dear Yanhui, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems. we have to finish the construction work before next winder. we believe we did the best service for you in the the rate of 109.59 during the weekend you could reject your accommodation or ask for a different room. We are not force anybody stay here it's your choice..

8/10 Bueno

CHING-YURN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de manager el 20 oct. 2023
Dear ching-yurn, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Mediocre

Jennifer

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Microwave was broken, bed sheets was dirty.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Steven

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de manager el 14 oct. 2023
Dear Steven, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.