My family and I have visited Mammoth Lakes every winter for the past 10-years. This was the experience that will change our future winter destination. We will no longer visit Mammoth lakes, especially to this resort. Spending our christmas week in this property was a disaster. The property was so old and dirty some of my family members got allergies. Both top and the bottom of the entrance door had a gap that allowed the weather inside, our 2-year old had 101 temperature the very next day because he was playing on the living room carpet and caught cold from the wind blowing thru the door. We contacted the main office to report about the door, they sent in the assistant manager and a handyman who wanted to fix the door, while family members were at the house including the kids. I didn't let them fix it, because it would have been unbearable to leave the door open during that period of time. In that cold weather the kitchen was full of ants which wasted all our food left on the counter, the blankets were so old we were disgusted to use them, thank God we had the second family coming later and brough extra bedding with them for all of us. The property is not child friendly, the loft on the second floor doesn't have any safety wall or bar and is only covered with curtains, we had 7 and 2 year olds, and were constantly nervous and made sure they don't go to the second floor. Due to the conditions listed above we were forced to leave early. Due to the inconsistency as well as your misrepresentation of the premise, I am demanding full refund. If I do not hear from you with 30-days, i will have no choice but to obtain legal representation and file a complaint against your for unlawful misrepresentation.