2/10 Terrible
Joe H.
6 feb. 2026
No le gustó: Limpieza
This host (Grand Welcome) was extremely difficult and I felt less than up front in their listing they REQUIRE submission of photo ID through a Biometric service provider (truvi - look it up if you want to see what they do) and when that service failed to "verify" a valid ID they messaged from a number from a San Antonio, TX area code REQUIRING that I text a photo of myself holding my ID and my credit card (think mugshot) to another number in Tennessee (also not in the listing).The listing only says "photo ID required", which is not an unreasonable requirement - failed systems and texting photos for facial recognition service providers is extremely unreasonable. Perhaps the worst part is that all of this is that they only disclose this after the cancellation window has closed and they would not allow cancellation - even after intervention by VRBO.Finally there was also an issue with parking passes which were not delivered until the morning after I arrived which required me to wait to leave until they were delivered to avoid risk of having my car towed. I am usually generous with ratings and my only previous stay with VRBO last month earned 5 stars across the board. I am disappointed that VRBO does not emphaisze host ratings on the front of the listing. I will never knowingly stay in a Grand Welcome property again.
Joe H.
Se hospedó 3 noches en febrero de 2026
