4/10 Mediocre
Robert G., Wakefield
10 oct. 2025
No le gustó: Limpieza
The apartment has great views, well-appointed and very well stocked. That’s the only good part! With an hour we had discovered a disgusting toilet splattered with excrement. We immediately reported this to Solaga, this is the chat:SOLAGA: Hello Robert. Thank you for message. Our cleaning lady who prepared the apartment is in the office at this very moment and she confirms the toilet was not left in that condition when she finished cleaning today, since it is highly visible.ME: Are you saying we did this?SOLGAGA: Not at all. We just wanted to let you know that we just checked with our cleaning lady. Please excuse if she might have overlooked the toilet during the cleaning process. Please accept our apologies on her behalfME: You should have said that to begin with instead of saying that she ‘confirms the toilet was not left in that condition’!!!!!To resolve this is the cleaner coming back or are you going to let us have some cleaning product?SOLAGA: cleaning products are available either below the kitchen sink or within the closet adjacent to the apartment's entrance.AMAZING!!!! No assistance and we’re paying over 4000 for 2 weeksGenerally showers are grimy, apartment is dirty and dusty, BBQ area is a total mess, coffee machine grounds compartment is green with mould, one shower door is off its runners and another drains so slowly there is a risk of flooding. Beds are uncomfortable and finally THERE IS A GAS LEAK FROM THE BBQ!
Robert G.
Se hospedó 14 noches en septiembre de 2025