Fachada de la propiedad

Opiniones sobre ORIDA Maidstone Hotel

3 out of 5
ORIDA Maidstone Hotel
Bearsted Rd, Maidstone, England

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 270 de 544 opiniones" "
Evaluación: 8 - Bueno. 176 de 544 opiniones" "
Evaluación: 6 - Aceptable. 56 de 544 opiniones" "
Evaluación: 4 - Mediocre. 25 de 544 opiniones" "
Evaluación: 2 - Terrible. 17 de 544 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

A

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A high quality, spacious 4* hotel full of charm that is hard to find these days.
Se hospedó 1 noche en mayo de 2024
Respuesta de Orida Team el 9 may. 2024
Dear A, Thank you for your lovely feedback. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

Tasneem

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very helpful and professional staff. We are staying here since the 14th of April. Staff have pleasant and very helpful throughout our stay here.
Se hospedó 3 noches en abril de 2024
Respuesta de ORIDA Maidstone el 7 may. 2024
Dear TasneemThank you for taking the time to review your stay and for your lovely feedback.

8/10 Bueno

Rosalina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Carpet in the bedroom could do with shampooing
Se hospedó 2 noches en abril de 2024
Respuesta de Orida Team el 30 abr. 2024
Dear Rosalina, Thank you for taking the time to rate your stay. Your feedback will be shared and reviewed with our Housekeeping manager. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Orida Team el 29 abr. 2024
Dear Linda,Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

8/10 Bueno

Eleni

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
My room could have done with updating, was a bit tired but the rest of the hotel was lovely and service was amazing.
Se hospedó 2 noches en abril de 2024
Respuesta de Orida Team el 29 abr. 2024
Dear Eleni, Thank you for taking the time to rate your stay. I'm glad to hear you enjoyed our hotel.We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Staff were re.ally great and knowledgeable
Se hospedó 2 noches en abril de 2024
Respuesta de Orida Team el 20 abr. 2024
Dear Michael, Thank you for your feedback. I'm glad you found our staff pleasant. Looking forward to welcoming you back again soon! Kind Regards, Angela Reception Supervisor.

10/10 Excelente

Zahra

Se hospedó 2 noches en abril de 2024
Respuesta de Orida Team el 20 abr. 2024
Dear Zahra, Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

Salim

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Très bon hôtel, personnel agréable avec une bonne ambiance.
Se hospedó 3 noches en abril de 2024
Respuesta de Orida Team el 18 abr. 2024
Dear Salim, Thank you for your lovely feedback! I'm glad you've found our team members friendly. We look forward to welcoming you back soon! Kind Regards, Angela Reception Supervisor

10/10 Excelente

Mel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay and breakfast
Se hospedó 2 noches en abril de 2024
Respuesta de Orida Maidstone el 12 abr. 2024
Dear MelThank you for taking the time to review your stay and for your great feedback. I do hope we can welcome you back again soon.

10/10 Excelente

SOPHIA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I think they could improve on the menu. It was my husband's birthday and we both thoroughly enjoyed our stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Orida Maidstone el 8 abr. 2024
Dear SOPHIAThank you for taking the time to review your stay. I'm glad you and your husband enjoyed it, and your husband had a great birthday. We are looking to introduce a new menu later this month, and do hope that you will choose to stay with us again.

10/10 Excelente

Malwina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was cleaned by Magda before we come and she did great job! The staff was really helpful and polite!
Se hospedó 2 noches en abril de 2024
Respuesta de Orida Maidstone el 8 abr. 2024
Dear MalwinaThank you for your review and lovely feedback about Magda. I do hope we can welcome you back again soon.

8/10 Bueno

Christine

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The receptionists were very helpful and the process was swift. Our room was spacious and having a door out to an open space was ideal as we had our Guide Dog with us. We were so lucky to see a Guide dog that was training with his partner, as our dog was going into training.
Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Maidstone el 8 abr. 2024
Dear ChristineThank you for taking the time to review your stay. We are a pet friendly hotel and every 6 - 8 weeks are used by the guide dogs to train and introduce new guide dog owners to their new assistance dogs.I do hope we can welcome you back again soon.

8/10 Bueno

Jo

Le gustó: Personal y atención
It was ok for an overnight stay but could definitely do with a spruce up
Se hospedó 1 noche en abril de 2024
Respuesta de Orida Maidstone el 5 abr. 2024
Dear Jo, Thank you for taking the time to write your feedback, we appreciate all feedback we receive as it helps us improve our guest’s experience.We hope to see you again in the future to be able to improve your experience here at Orida Hotel Maidstone.Kind regards,Angela Reception Supervisor

10/10 Excelente

Elton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Orida Maidstone el 6 abr. 2024
Dear Elton, Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

Tania

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a lovely experience. Booked for 1 night as a birthday treat and I want to go back. Clean, comfortabke beds, use of the gym, pool, sauna and steam room. Breakfast was clean, not oily and a good variety of food. Staff where pleasant. Overall good price for what we got.
Se hospedó 1 noche en abril de 2024
Respuesta de Orida Team el 5 abr. 2024
Dear Tania, Thank you for your lovely feedback. I’m glad we were able to make your stay feel special. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

8/10 Bueno

Kamaljit

Viajó con su familia
Le gustó: Personal y atención, servicios
Staff are great, Elaine at breakfast is a gem, always friendly and helpful. Great job bringing the pancake machine back. Fantastic job introducing the fresh honey. Spa pool area is awful, very dirty and needing a deep clean and refreshing. Rooms need refreshing, new flooring and beds the matress toppers dont work.
Se hospedó 2 noches en marzo de 2024
Respuesta de Orida Maidstone el 3 abr. 2024
Dear Kamaljit, Thank you for your feedback.I'm glad to hear you enjoyed our breakfast. I will be sure to pass your comments to the Restaurant Manager, who will pass it to the staff member you mentioned. I apologise that the pool and your room was not what you expected.I assure you; your feedback has been passed to the relevant departments and will be fully investigated. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

8/10 Bueno

JAROSLAW

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place
Se hospedó 3 noches en marzo de 2024
Respuesta de Orida Maidstone el 3 abr. 2024
Dear Jaroslaw , Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

8/10 Bueno

Andrea

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
The twin room was excellent, 2 full size beds, very spacious. However there were 2 negatives. Firstly, no working lift to upper floor. Also, the food took absolutely ages to arrive at dinner. When I questioned why this was, the response I got was off-hand, very much "well that's how long it takes to cook" no apology. We were tired and wanted to eat quickly, if some items on the menu take a long time to prepare and serve (over 40 mins), then this should be made clear on the menu, and the attitude of the restaurant staff needs much improvement.
Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Maidstone el 3 abr. 2024
Dear Andrea, Thank you for taking the time to write your feedback, we appreciate all feedback we receive as it helps us improve our guest’s experience.Unfortunately we don't have lifts on our property, but should you stay with us again, please do not hesitate to request a ground floor room.I apologise that your restaurant experience was not what you expected. I assure you; your feedback has been passed to the relevant department and will be fully investigated. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a great place to stay. The rooms were excellent and the breakfast was delicious!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Orida Maidstone el 3 abr. 2024
Dear Sarah, Thank you for your lovely feedback.I’m so glad we were able to make your stay feel special.We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

8/10 Bueno

Deborah

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Orida Maidstone el 3 abr. 2024
Dear Deborah, Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

8/10 Bueno

Natasha

Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Team el 20 abr. 2024
Dear Natasha, Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor

10/10 Excelente

A

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Have stayed at the Orida a number of times. This wonderful 4* Hotel excels in many areas but sadly the rooms are showing their age.
Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Maidstone el 19 mar. 2024
Dear AThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

10/10 Excelente

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room very comfortable, staff genuinely friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Maidstone el 14 mar. 2024
Dear SharonThank you for taking the time to rate your stay and for your lovely feedback. I do hope we can welcome you back again soon.

10/10 Excelente

Marion

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
😊
Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Maidstone el 14 mar. 2024
Dear MarionThank you for your 5 star rating, I hope we can welcome you back again soon.

10/10 Excelente

Krystle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Fabulous breakfast including a pancake station which the children loved - apparently we need to come back as soon as possible to enjoy the pancakes (and swimming pool) again
Se hospedó 1 noche en marzo de 2024
Respuesta de Orida Maidstone el 5 mar. 2024
Dear KrystleThank you for your lovely feedback and review. We look forward to welcoming you back again soon for more pancakes !!

6/10 Aceptable

Stephen

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Property let us down as food delivered cold as they had wedding on, extreme long wait for service all starters cold and child’s crispy as sat under heat lamp to long. They did correct issue but several customers same concern
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 5 mar. 2024
Dear StephenThank you for taking the time to review your stay. I'm sincerely sorry for the issues you experienced when dining at the hotel. I can imagine how frustrating this must have been for you. My head chef is looking into your feedback and I do hope it will not deter you from staying with us again.

10/10 Excelente

Opeayo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to get away
Se hospedó 5 noches en diciembre de 2023
Respuesta de Orida Maidstone el 29 feb. 2024
Dear OpeayoThank you for reviewing your stay. We hope to see you again soon.

10/10 Excelente

Colm

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel. Clean, comfortable, big rooms, helpful staff, excellent breakfast, excellent pool and gym facilities, just off the M20, very convenient for the Eurotunnel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear ColmThank you for your lovely feedback. Hope to see you again soon.

10/10 Excelente

Nicholas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great trip. The children, both aged over 8 years old, also enjoyed being able to use sauna and steam rooms.
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Thank you for rating your stay. I'm glad you and your children enjoyed it and hope we can welcome you back again soon.

6/10 Aceptable

Rekha

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The entrance to this hotel is lovely, the foyer and reception area. However the rooms and especially the bathroom had a dirty feel to it. No amount of cleaning can make up for it. The size of the room was great. Breakfast time was manic, the restaurant area is small, not to mention the health and safety aspect of it. We were seated close to the coffee machine/orange juice machine. An elderly gentleman tipped his tea over my son due to table being to close to the breakfast area.
Se hospedó 2 noches en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear RekhaThank you for taking the time to review your stay. I'm sorry for the issues you experienced but do hope it will not deter you from staying with us again.

6/10 Aceptable

joseph

Viajó con su familia, Viajó con mascotas
Le gustó: Estado de la propiedad e instalaciones
A pet friendly hotel that you can’t leave your dog in the room alone!!I have never heard about this before.
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear josephThank you for your feedback.

8/10 Bueno

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 4 noches en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear SarahThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

8/10 Bueno

Sharon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear Sharon Thank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

10/10 Excelente

Raymond

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear RaymondThank you for rating your stay. I hope we can welcome you back again soon.

8/10 Bueno

Natasha

Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear NatashaThank you for taking the time to rate your stay, I do hope we can welcome you back again soon.

10/10 Excelente

Somayeh

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really lovely stay. All facilities and rooms were lovely.
Se hospedó 2 noches en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear SomayehThank you for your great feedback. Glad you enjoyed your stay and do hope we can welcome you back again soon.

10/10 Excelente

Sally

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are super friendly and helpful, the room is big and tidy with fridge, although is a bit old style. The pool and gym are big and functional well.
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear SallyThank you for your lovely feedback especially about the staff. I do hope we can welcome you back again soon.

6/10 Aceptable

Razvan

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear RazvanThank you for taking the time to rate your stay,

6/10 Aceptable

Emma

Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear EmmaThank you for rating your stay. I am sorry if it did not live up to your expectations.

6/10 Aceptable

Brett

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing hotel
Not many choices on the menus unfortunately 😕 . After 2 drinks at the bar they had ran out of both drinks we wanted. Cleaners came knocking at 1030 to see if we had vacated the room, check out is midday!
Se hospedó 1 noche en febrero de 2024
Respuesta de Orida Maidstone el 29 feb. 2024
Dear BrettThank you for taking the time to review your stay. I am sincerely sorry for the issues you experienced. We will be reviewing these with the team to ensure they don't happen again.

6/10 Aceptable

Paul

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Room was comfortable and check in was friendly and efficient. The let down was the level of service in the restaurant and bar. My evening meal order took so long to arrive I was past eating. My server tried to upswell my main course and when it came the item he sold me was not on the plate. Just disappointing really.
Se hospedó 1 noche en febrero de 2024
Respuesta de ORIDA Maidstone el 9 feb. 2024
Dear PaulThank you for taking the time to review your stay. I'm sincerely sorry it was let down by your experience in the restaurant. We will be looking into this to ensure it doesn't happen again and do hope it will not deter you from staying with us again.

10/10 Excelente

John

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de ORIDA Maidstone el 5 feb. 2024
Dear John Thank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

10/10 Excelente

June

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a lovely 2 night relaxing stay. It had everything we were looking for, spa, clean rooms, very friendly, helpful staff & excellent food, from breakfast to evening meal. Will definitely be going back.
Se hospedó 2 noches en febrero de 2024
Respuesta de ORIDA Maidstone el 5 feb. 2024
Dear JuneThank you for your lovely feedback. So glad you enjoyed your stay, we look forward to welcoming you back again soon.

8/10 Bueno

Hyunju

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Room is clean and comfortable but quite cold. Our room was ground floor. We expected to enjoy spa time but very busy. Many local people had aqua class. Sauna was very hot and good. Breakfast is good,
Se hospedó 1 noche en enero de 2024
Respuesta de ORIDA Maidstone el 5 feb. 2024
Dear HyunjuThank you for taking the time to review your stay and for your feedback.

8/10 Bueno

Manolito

Se hospedó 1 noche en enero de 2024
Respuesta de ORIDA Maidstone el 5 feb. 2024
Thank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 Excelente

Sean

Se hospedó 1 noche en enero de 2024
Respuesta de ORIDA Maidstone el 21 mar. 2024
Dear SeanThank you for your 5 star rating. I do hope we can welcome you back again soon.

10/10 Excelente

JAROSLAW

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good place and good hotel with good service I came back
Se hospedó 3 noches en diciembre de 2023
Respuesta de Orida Maidstone el 31 ene. 2024
Dear JAROSLAWThank you for your lovely feedback. I'm so glad you enjoyed your stay and do hope you will come back again soon.

8/10 Bueno

christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent from check in to check out
Se hospedó 2 noches en enero de 2024
Respuesta de ORIDA Maidstone el 5 feb. 2024
Dear christopherThank you for taking the time to review your stay. I'm glad you enjoyed it and hope to welcome you back again soon.

8/10 Bueno

Naomi

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Father in law’s birthday
Hotel worn down. Swimming pool very murky. Breakfast buffet very good and tasty. Rooms spacious but bed was too hard to sleep on.
Se hospedó 2 noches en enero de 2024
Respuesta de Orida Maidstone el 31 ene. 2024
Dear NaomiThank you for taking the time to review your stay. I do hope you enjoyed your father in law's birthday and that we can welcome you back again soon.

10/10 Excelente

Fang

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 1 noche en enero de 2024
Respuesta de Orida Maidstone el 31 ene. 2024
Dear FangThank you for your 5 star rating. I'm glad you enjoyed your stay and we can welcome you back again soon.