Thank you for your review. However, a few details seem to have been overlooked. To address the issue of the hot water not functioning, simply switch it on beforehand. As for the smell in the kitchen, airing out smelly shoes on the balcony in the sun is recommended, but it appears this advice was not followed. Additionally, it’s important to note that environmental taxes should be paid per person rather than per couple. Although you initially chose not to pay, you opted to settle it at the last moment. Thank you for your attention to these matters, and we trust everything has been clarified.

Thank you for your review. We’d like to address a few points. You booked one of our budget rooms listed on our website. Upon arrival, we offered you a larger room due to your luggage, but you declined for budgetary reasons. We apologize for any inconvenience with carrying your bags upstairs; next time, feel free to request a ground-floor room. As for accessing Google Maps, we recommend purchasing a SIM card at the airport for internet access to help with navigation. Thank you for your understanding.