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Opiniones sobre Tru by Hilton Madison West, WI

2.5 out of 5
Tru by Hilton Madison West, WI
8102 Watts Rd., Madison, WI

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 638 de 853 opiniones" "
Evaluación: 8 - Bueno. 157 de 853 opiniones" "
Evaluación: 6 - Aceptable. 32 de 853 opiniones" "
Evaluación: 4 - Mediocre. 16 de 853 opiniones" "
Evaluación: 2 - Terrible. 10 de 853 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sergio

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lindo hotel Muy amable el personal Ubicación conveniente Buen desayuno
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management Team el 13 jul. 2023
Dear Sergio,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excelente

Urbina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome
Se hospedó 4 noches en abril de 2022
Respuesta de Hotel Management Team el 24 abr. 2022
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.

10/10 Excelente

Alejandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel sencillo pero muy cómodo, limpio y con todos los servicios. El desayuno podría mejorar
Se hospedó 1 noche en noviembre de 2021
Respuesta de Hotel Management Team el 12 dic. 2021
Dear , Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again! Sincerely, Hotel Management Team

10/10 Excelente

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excelente hotel
Se hospedó 4 noches en abril de 2021
Respuesta de Chris el 26 abr. 2021
Dear Guest, Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area. Thank you, Hotel Management Team

10/10 Excelente

Nolan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very spacious room. Clean and comfortable. Had al desk and a table. Staff friendly and helpful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jerica el 21 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Erika, glenview

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rate was good
Se hospedó 1 noche en mayo de 2024
Respuesta de Jerica el 21 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Yu

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and quiet. Close to a lot of food places
Se hospedó 2 noches en mayo de 2024
Respuesta de Jerica el 21 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Amanda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Jerica el 21 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

terrence

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great concept… fun place to stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Jerica el 15 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Claudell

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked everything about the place
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 15 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Sri Ganesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 15 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Sri Ganesh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff. Clean and well kept hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Jerica el 4 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Janet

Viajó con su pareja
More parking space! Left and went to dinner and when we came back to hotel to park absolutely no parking was available. I had to park in a apartment complex parking lot and walk a ways to the hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 1 may. 2024
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 1 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Douglas M.

Se hospedó 2 noches en abril de 2024
Respuesta de Jerica el 15 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención
Tv was really static and the ac made noise all night . But it was a cery clean and nicely updated room. Breakfast could of been better
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 18 abr. 2024
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excelente

Luis

Se hospedó 2 noches en abril de 2024
Respuesta de Jerica el 15 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Alex

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very helpful and friendly. We stayed there with our dog and they were extremely accommodating!
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 18 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Sydney

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Love the aesthetic here! Although we didn't get to play pool because there was always someone using the table, I still thought it was cool that they had one in the lobby. The breakfast was great and the flavored creamer options for my coffee were a huge plus for me personally. We only stayed for one night and spent most of the time out and about which is why the EXTREMELY delayed TV in our room didn't bother us too much. My family across the hall said theirs was delayed as well. Must just be the TVs they have. Luckily I didn't want to do a lot of lounging that trip. Otherwise, we had a great stay! Check-In and Check-Out were easy peasy!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 13 abr. 2024
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 18 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

James

Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 1 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Joyelle

Le gustó: Servicios, estado de la propiedad e instalaciones
-
Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 9 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Christina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The stay was great. The staff were so friendly at check it! Most places just take your card and don’t even say hello, so this was refreshing- Hilton always does great. There were a lot of families with kids staying here for a sports tournament which made me nervous about being kept up with rowdy kids, but there were no noise issues whatsoever! The toiletries in the bathroom were also great! I will stay at a Tru in the future. My only complaint was the parking lot, on my second night there were no spots left when I got there and someone was taking up multiple spots due to have a trailor on the back of their vehicle. I had to park next door and walk over.
Se hospedó 2 noches en abril de 2024
Respuesta de Jerica el 1 may. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Markos

Le gustó: Limpieza, personal y atención
Ok
Se hospedó 3 noches en abril de 2024
Respuesta de Jerica el 9 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Wesley, Tustin

Se hospedó 1 noche en abril de 2024
Respuesta de Jerica el 23 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Dipak

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice rooms as expected
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 2 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Claire

Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 18 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Diana, Parksville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent. CLEAN. Modern.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jerica el 26 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Shelly

Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 18 abr. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Deanne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quick check in
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 26 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Madelyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful and clean rooms, super comfy bed and pillows!
Respuesta de Jerica el 26 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was our second stay at the property. We were delighted to find dining options within a very short walk. The only thing which might be improved upon would be more breakfast bar options. Other than that, we look forward to our next visit!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jerica el 19 mar. 2024
Thank you for taking the time to provide us with your honest feedback. While I'm very pleased that you enjoyed and found so many aspects of the hotel to be great, I'm truly sorry to hear you felt the breakfast did not match your expectations. I greatly appreciate you sharing how your experience was. Your comments will be discussed with our management team. Again, thank you and we very much hope you will consider staying with us again in the future.

10/10 Excelente

Laura K.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean. Convenient location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 19 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Aimee

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is our favorite place to stay in Madison.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jerica el 13 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Ayreona

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Yes
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 7 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Kimberly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 6 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Deborah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice for a short visit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 5 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Lucie

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 5 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Janet, MINNEAPOLIS

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was my first stay at a Tru by Hilton. This isn't a high-end property, so if you’re essentially looking for a spa stay, this isn’t it. But I was still very impressed. Staff was very attentive. Property was well cared for. Decor was fun, fresh and modern. Rooms were refreshed every day. Rates very reasonable. My one complaint is no coffee maker in the room.
Se hospedó 3 noches en febrero de 2024
Respuesta de Jerica el 5 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Martine

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I always love staying here. The rooms are bright. Breakfast is good. Staff is friendly. Expedia was a nightmare to deal with. Took 45 minutes to check in!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerica el 5 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Kenneth Siisi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was very clean and the staff were very helpful and nice. They even offered to pack some pastries for us as we missed breakfast because we had to leave very early in the morning.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerica el 5 mar. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Sean

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect for a no-frills overnight stay. Price was good. Very limited amenities but to be expected for the price. I'd definitely stay here again though, felt safe and the room felt clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access, clean, organized, rooms quiet and comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Aeriona, BELLEVILLE

Viajó con su pareja, Viajó con su familia, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Game room was great. Breakfast was fine. Customer service was excellent.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Rina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not enough parking otherwise good
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Yenire

Se hospedó 2 noches en febrero de 2024
Respuesta de Jeirca el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Lucas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great value
Very good value for the price. Rooms are small, but efficiently laid out, clean and updated.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Sean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and spacious rooms. Would stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excelente

Colleen

Viajó con su pareja, Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love it!
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerica el 27 feb. 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Bueno

Amelia

Se hospedó 2 noches en febrero de 2024
Respuesta de Jerica el 26 mar. 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.