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Opiniones sobre Hampton Inn & Suites Madison / Downtown

2.5 out of 5
Hampton Inn & Suites Madison / Downtown
440 West Johnson Street, Madison, WI

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 798 de 1000 opiniones" "
Evaluación: 8 - Bueno. 164 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 20 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 6 de 1000 opiniones" "
Evaluación: 2 - Terrible. 12 de 1000 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alexa

Se hospedó 3 noches en abril de 2024
Respuesta de The Hampton Team el 12 may. 2024
Dear Alexa,Thank you for taking the time to leave us a review, we appreciate you stayed with us. We're looking forward to welcoming you back soon!Thank You,The Hampton Team

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Like home
Amazing! Clean, spacious, easy check in, kind service, roomy, cozy, in general I will be back!
Se hospedó 1 noche en septiembre de 2019
Respuesta de Michael el 18 oct. 2019
Yay! Thank you, Maria. We're delighted to know you enjoyed your stay and found our rooms clean and the service kind. Thank you for your generous praise and thank you for choosing to stay with us! Wishing you safe travels!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en julio de 2019
Respuesta de Lara el 19 ago. 2019
Dear Guest, Thank you so much for your kind feedback. We’re so happy to hear that you enjoyed your stay with the Hampton Inn & Suites in Madison downtown.

10/10 Excelente

kevin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was GREAT (very attentive) and the room was clean, comfortable and spacious. It was pricey because of graduation weekend but worth it. Close to everything. Would definitely stay again.
Se hospedó 4 noches en mayo de 2024
Respuesta de Team Hampton el 14 may. 2024
Hello Kevin!Thank you for staying with us over graduation weekend! We hope you had a memorable time celebrating with family!We are delighted to hear that our service, clean rooms and location helped to provide an excellent stay for you, and we hope to welcome you again soon!

10/10 Excelente

Pietro

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Brand new property within walkable distance to the Capitol Square. Easy access to the Farmer’s market and excellent downtown restaurants.
Se hospedó 2 noches en mayo de 2024
Respuesta de Team Hampton el 14 may. 2024
Hello Pietro!Thank you for staying with us during your trip to our wonderful city!We are happy to hear that our location helped to enhance your experience, and we hope to welcome you back soon!

10/10 Excelente

Amy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel was excellent. The rooms were very clean, large breakfast area, close to campus and the staff was warm and hospitable. Highly recommend!
Se hospedó 1 noche en mayo de 2024
Respuesta de Team Hampton el 9 may. 2024
Thank you, Amy for your 5 rating and your feedback. We appreciate you taking the time to share your experience with us and others. We hope to have you stay with us again in the future when you are in town. See you soon!

10/10 Excelente

Jennifer, Chanhassen

Nice place
Se hospedó 1 noche en mayo de 2024
Respuesta de Team Hampton el 7 may. 2024
Hello Jennifer!Thank you for staying with us and for providing a wonderful review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you again soon!

10/10 Excelente

Theodore

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Team Hampton el 7 may. 2024
Hello Theodore!Thank you for staying with us and for taking a moment to leave us a review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you again soon!

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 4 may. 2024
Hello Karen!We are delighted to hear you enjoyed your stay with us, and we hope to welcome you again the next time you are in the Madison area!Until then, we wish you safe travels!

10/10 Excelente

Joseph

Se hospedó 4 noches en abril de 2024

8/10 Bueno

Tanya

Se hospedó 2 noches en abril de 2024
Respuesta de The Hampton Team el 18 may. 2024
Dear Tanya,We greatly appreciate you sharing your thoughts with us in your review. It would be wonderful to welcome you back again soon. Thank you for selecting us for your stay.Thank You,The Hampton Team

2/10 Terrible

Anita, Milton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access to the UW campus and convenient parking. Quiet room and comfortable bed.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 27 abr. 2024
Anita, we apologize that you did not enjoy your stay with us recently. We wish that you would have shared some feedback, so that could improve in the future for our guests.

8/10 Bueno

stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
just stayed for one night while visiting the university. conveniently located. clean basic hotel room.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 29 abr. 2024
Hello Stephanie!Thank you for choosing to stay with us, and I hope the visit to University went well!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the wonderful Madison area!

10/10 Excelente

Chris

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, comfortable room and friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 22 abr. 2024
Hello Chris!Thank you so much for staying with us and for providing feedback regarding your stay!We are delighted to hear that our front desk and housekeeping team were able to help make your stay a pleasant one.We hope to welcome you back again sometime soon!

10/10 Excelente

Jennifer

Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 9 may. 2024
Thank you Jennifer for your 5 rating! We appreciate you taking the time to leave us a review. We hope to have you back again soon! Thank you!

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location for a college campus visit
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 11 abr. 2024
Thanks Jeffrey for your review! We hope you enjoyed your visit of the campus! Come back and visit us again in the future!

8/10 Bueno

Gordon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton el 5 abr. 2024
Thanks, Gordon for your 4 rating! We are glad that you enjoyed your stay with us! Hope to see you again!

10/10 Excelente

Maria, Chicago

Se hospedó 3 noches en marzo de 2024
Respuesta de Team Hampton el 4 abr. 2024
Thank you, Maria for your 5 rating! We appreciate you taking the time to rate us on your stay. We hope to see you again soon!

6/10 Aceptable

Subhadra

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The pool had excessive chlorine causing severe itching and skin rashes
Se hospedó 1 noche en marzo de 2024
Respuesta de Robin Kraszka (Guest Services Manager) el 2 abr. 2024
Thank you, Subhadra, for bringing your concerns about the chlorine levels to our attention. We take the safety of our guests very seriously, and I am very sorry to hear about your experience.I will be addressing your feedback to the team, and I apologize again for the issues you encountered while staying with us.As I do not have direct contact information for you, I sent an email through Expedia. If you haven't received it, please reach out directly to the hotel, I will be happy to speak with you.Take Care,

10/10 Excelente

Shelly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is always very clean. All staff friendly and courteous. Love staying here!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Hampton el 1 abr. 2024
Thank you Shelly for your 5 rating! We appreciate your business and look forward to you coming back soon!

8/10 Bueno

crystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check-in was quick and easy. Many things are within walkable distance.
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Hampton el 1 abr. 2024
Hello Crystal!We are happy to hear that our location and easy check in process helped to make your stay an enjoyable one!Thank you for choosing to stay with us, and we hope to welcome you back the next time you are in the Madison area!Safe Travels,

10/10 Excelente

Kaitlin

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious room, amazing pool/hot tub area and very clean!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton el 1 abr. 2024
Thanks Kaitlin for your 5 rating! We appreciate your business and taking the time to share your feedback.We look forward to you staying with us again in the future!

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The common spaces are great. Excellent gym. The rooms are spacious and very comfortable. The staff was incredibly helpful, especially Mari and Lazaro. We definitely plan to stay at Hampton Inn - UW on our next trip to Madison.
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Hampton el 30 mar. 2024
Thank you Mark! We are happy that you enjoyed your stay with us! We think Mari and Lazaro are great too- we will share that feedback with them! Hope to have you back at the hotel soon!

8/10 Bueno

Katie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Modern hotel with a great view of Madison. We reserved a king suite and the bathroom has a little bit of a weird set up but was clean and spacious. Overall we enjoyed and would likely book again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton el 29 mar. 2024
Hello Katie!Thank you for choosing to stay with us and for taking a moment to share your experience!We are delighted to hear that you enjoyed your stay, and we would be honored to welcome you back the next time you are visiting the Madison area!Safe Travels!

10/10 Excelente

Cricket

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff and safe and clean. And a great breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Hampton el 27 mar. 2024
Thank you so much for choosing to stay with us and for taking a moment to share your experience!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are visiting the Madison area!Safe Travels,

8/10 Bueno

William

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Hampton el 28 mar. 2024
Thank you for your 4-star review. We wish that you would have shared some feedback with us so that we can make it a better experience for you in the future. We strive for fives! Hope to see you again!

10/10 Excelente

Chad

Se hospedó 1 noche en marzo de 2024
Respuesta de The Hampton Team el 15 abr. 2024
Dear Chad,Thank you for sharing your review. We're thrilled to hear about your fantastic experience during your stay with us. We eagerly anticipate your return.Thank You,The Hampton Team

8/10 Bueno

Tuya

Se hospedó 1 noche en marzo de 2024
Respuesta de The Hampton Team el 15 abr. 2024
Dear Tuya,Thank you for leaving a review. We're thrilled you chose to stay with us. Looking forward to having you back for an even more enjoyable stay. Thank You,The Hampton Team

10/10 Excelente

Galen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a new fully renovated room- it was very nice. The staff was super helpful and friendly too
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton el 22 mar. 2024
Thank you so much for the 5 star review! We appreciate the feedback on our newly renovated room- we love them as well! Hope to have you back again soon to see some of our other upgrades as we finish them.

8/10 Bueno

Jose

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They staff was great and the room was very clean. The garage was a sh*tshow and there was construction stuff everyone, which didn’t help since Madison is already so condensed and garages are already tiny. Granted I’m sure it won’t stay like that, but that was our only critique. Lastly, I arrived on weekday at 5p, and paid for 2 days (48 hours), but on the morning of my checkout, I was told that I was unable to keep my vehicle in the garage until 5p because they were expecting a lot of guests. I was bummed that I had to pay for parking else where when I already paid for 2 full days.
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Hampton el 12 mar. 2024
Hello Jose!Thank you for choosing to stay with us and for taking a moment to provide feedback about your stay. I will be happy to share your compliments to the team regarding your room being very clean and the excellent service you received!I apologize for the state of the parking garage during your stay with us. We are currently under renovation and the parking garage unfortunately is the best space to utilize for the equipment.I also would like to apologize for the inconvenience of having to park elsewhere after you checked out. 20/night guarantees parking from the time you check in to the time of check out, which is 12p. There are times when we can allow guests that check out to stay parked a little longer after check out, but the day of your departure ended up being the start date for state wrestling, and we had to keep the parking open for guests checking in that night. I do sincerely apologize that we couldn't accommodate parking after you checked out.We are delighted to hear that the rest of your stay went well, and we hope to welcome you back the next time you are visiting the Madison area.Take Care,

2/10 Terrible

????

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk service is poor.
Respuesta de Hannah T (Guest Services Supervisor) el 4 mar. 2024
Good morning Tianze,We are terribly sorry to hear that you are not satisfied with our front desk service. Would you mind stopping by our desk to speak with someone who could help you resolve this since you are still staying with us? We do our very best to provide our valued guests like you 100% Satisfaction guaranteed. We would be happy to receive a call from you as well to find out more details of what might've happened. Thank you for staying with us at the Hampton Inn and Suites Madison Downtown. We hope to welcome you again sometime soon with the light and warmth of hospitality.

10/10 Excelente

Shuji

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
大変良い。
Se hospedó 4 noches en febrero de 2024
Respuesta de Hampton Team el 2 mar. 2024
Dear Shuji,Thank you for sharing your positive review. We're delighted to hear you had a great experience during your stay. We look forward to hosting you again soon.Thank You,The Hampton Team

10/10 Excelente

Mary Grace

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Accessibility to parking , cleanliness, walkable to campus
Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Team el 2 mar. 2024
Dear Mary Grace,We sincerely appreciate your positive review! It brings us joy to hear that you had a delightful experience with us. Thank you for noting our hotel cleanliness, parking accessibility, and its proximity to the campus. We eagerly anticipate the opportunity to host you again for another fantastic stay.Thank You,The Hampton Team

10/10 Excelente

Sherry M.

Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Team el 21 mar. 2024
Dear Sherry,Thank you for taking the time to leave us rating. We are happy to hear that you enjoyed your stay, we hope to see you again soon. Thank You,The Hampton Team

10/10 Excelente

Christian, Eden Prairie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Greta experience. I would definitely stay there again!
Se hospedó 1 noche en enero de 2024
Respuesta de Team Hampton el 28 feb. 2024
Thank you Christian for your five-star feedback! We appreciate it! We are glad that your experience was great and cannot wait for you to stay with us again! See you soon!

10/10 Excelente

Mary

Viajó con su familia
Nice clean too
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 27 feb. 2024
Thank you, Mary for your 5-star review! We appreciate your feedback and staying with us! We hope you choose to stay with us again in the future.

10/10 Excelente

Jordan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service, clean and updated facilities!
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 25 feb. 2024
Hello Jordan!Thank you so much for choosing to stay with us and for taking a moment to share in your experience!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you are visiting the Madison area!Safe Travels!

6/10 Aceptable

shuko

Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew Pollard, GM el 23 feb. 2024
Thank you Shuko for your feedback. I wish that you would have shared more information about your experience, so that we could have understood why we received the rating that we did. We want to ensure that our guests have a great experience and we apologize that we did not give you that. Please reach out to me if you have additional feedback- I would like to know for you and future guests. Thank you for your time.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
As always at this property everything was awesome.
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 22 feb. 2024
Hello Mark!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

10/10 Excelente

Santanu

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff! Great stay!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 22 feb. 2024
Hello Santanu!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

8/10 Bueno

Noah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only criticism is that the bedroom doesn’t have usb ports at bedstand and desk. This is such a common feature that I was very surprised not to have it available.
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 22 feb. 2024
Hello Noah!Thank you for taking a moment to share in your recent stay with us! Your satisfaction is of the utmost importance to the entire team.I apologize for the inconvenience of no usb ports being available in your room. We are currently under renovation, and the clocks in the rooms will have usb ports.We hope to welcome you back the next time you visit the Madison area!

10/10 Excelente

Blas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to nice restaurants and university campus.
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 22 feb. 2024
Hello Blas!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

10/10 Excelente

Aaron

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel. I didn't know that you needed your hotel key before you can park at the hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Team el 10 feb. 2024
Dear Aaron,We sincerely appreciate you dedicating time to share your feedback. It brings us joy to learn that you had a pleasant stay. We look forward to welcoming you back soon!Thank you,Your Hampton Family

8/10 Bueno

Leah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Team Hampton el 11 feb. 2024
Hello Leah!Thank you for taking a moment to share your experience with us. Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excelente

Charles

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent staff. Close to UW Health. Fabulous restaurant and bar.
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 9 feb. 2024
Hello Charles!Thank you for taking a moment to rate your experience with us. Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excelente

Mark

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 5 feb. 2024
Hello Mark!Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excelente

Tore

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton el 4 feb. 2024
Hello Tore!Thank you so much for your 5/5 rating! We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back the next time you are visiting the Madison area!

10/10 Excelente

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect except for one thing.
The only complaint I have is that the beds were not that comfortable. I’m used to my purple mattress at home and the beds here were way too firm and exacerbated my joint pain. Other than that, everything was truly perfect. Quiet room, great location, nice pool and hot tub, solid breakfast spread, hot coffee and tea 24/7, and they even had free cookies out in the lobby one night. Every single employee I encountered was super friendly and helpful too.
Se hospedó 2 noches en enero de 2024
Respuesta de Team Hampton el 3 feb. 2024
Hello Anna!Thank you so much for your wonderful review and feedback! Your satisfaction is of the utmost importance to the entire team. I am sorry to hear of the experience you had with the bed being too firm for your preference. The good news is that we are currently in the process of replacing all of our mattresses, so we hope to welcome you back to enjoy the updated rooms and mattresses!Thank you again for choosing to stay with us, and we hope to welcome you back sometime soon!

10/10 Excelente

Joan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff very friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Team Hampton el 31 ene. 2024
Hello Joan!Thank you for your wonderful review! Your satisfaction is of the utmost importance to the entire team.We are delighted to hear that you enjoyed your stay, and we hope to welcome you back the next time you visit the Madison area!

10/10 Excelente

Leslie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice staff. Love the 24 hour free coffee bar. The restaurant at the hotel is wonderful. Very close to lots of dining and downtown shopping.
Se hospedó 4 noches en enero de 2024
Respuesta de Team Hampton el 30 ene. 2024
Hello Leslie!Thank you so much for your wonderful review and feedback! Your satisfaction is of the utmost importance to the entire team. We are delighted to hear that our 24 hour coffee and location helped make your stay a memorable one!I will pass along your compliments to the team at Bassett Street Brunch Club as well!We hope to welcome you back the next time you visit our great city of Madison!!Safe Travels!