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Opiniones sobre Madinah Hilton

5 out of 5
Madinah Hilton
Oppst Prophet Mosque, King Fahd Str, Madinah, Al Madinah Al Munawarah

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 351 de 676 opiniones" "
Evaluación: 8 - Bueno. 177 de 676 opiniones" "
Evaluación: 6 - Aceptable. 76 de 676 opiniones" "
Evaluación: 4 - Mediocre. 34 de 676 opiniones" "
Evaluación: 2 - Terrible. 38 de 676 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ali

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is an excellent place to stay if you care for Women’s prayer areas in the masjid.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Ali

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Proximity to Grand Mosque, stylish design and excellent service
Se hospedó 1 noche en abril de 2024
Respuesta de Mahdi el 24 abr. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Haleh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel ,we traveled from Canada . It was very good . At first we were waiting so long for check in , but the room was very nice and clean. Location is great .
Se hospedó 3 noches en febrero de 2024
Respuesta de Mahdi el 24 abr. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Mahdi el 15 mar. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Aceptable

Waqar

Se hospedó 5 noches en febrero de 2024
Respuesta de Mahdi el 11 mar. 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

6/10 Aceptable

MUSTAFA, Istanbul

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Average
Se hospedó 1 noche en marzo de 2024
Respuesta de Taher el 6 mar. 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excelente

Kawser

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I know I was in one of the most peaceful place on earth. But Hilton continued to extend that tranquility from the Prophet’s mosque to its hotel. Loved it here.
Se hospedó 2 noches en febrero de 2024
Respuesta de Taher el 4 mar. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

2/10 Terrible

Adil

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I book the hotel they show me the room
Se hospedó 2 noches en febrero de 2024
Respuesta de Taher el 28 feb. 2024
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excelente

Hoda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staring with food: it was amazing. Everything is cooked well and we didn't need to be worried about getting sick. The people were very nice and we had one waiter at the resturant that was willing to give us anything we needed for food (his name was Ahmed). The room service and the room cleaners did a great job and nothing was dusty or unclean. The stores around the hotel were very convenient and there were more than enough places to shop from for literally anything you may need or want (there are nearby pharmacies and grocery stores as well). Everything was in walking distance and the weather was great as well (we went in February). Definitely reccomend :)
Se hospedó 2 noches en febrero de 2024
Respuesta de Taher el 24 feb. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Bueno

Sajjad

Se hospedó 2 noches en febrero de 2024
Respuesta de Mahdi el 21 mar. 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

2/10 Terrible

Tariq

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Positives: Proximity of location to the Prophet's mosque, and the reception staff was nice and welcoming. Negatives: Although smoking was not allowed inside the property, we still smelled lits of cigarettes from nearby rooms, when complained, nothing was done. The room and toilet were really dirty. The condition of furniture is very old. Thia should not be rated 5 or even 4 stars.
Se hospedó 4 noches en febrero de 2024
Respuesta de Taher el 24 feb. 2024
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excelente

Anwer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
!
Se hospedó 4 noches en febrero de 2024
Respuesta de Mahdi el 11 feb. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

4/10 Mediocre

Sami

Se hospedó 1 noche en febrero de 2024
Respuesta de Mahdi el 21 mar. 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excelente

Khatra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Mahdi el 3 feb. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Nabeel

Le gustó: Limpieza, personal y atención
location was grate and near to my visiting plan. not like the parking area very tight and not organized.
Se hospedó 2 noches en enero de 2024
Respuesta de Mahdi el 30 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Nahid

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just 3 to 4 minutes walk to Majid Nabvi
Se hospedó 6 noches en enero de 2024
Respuesta de Mahdi el 29 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Abdul

Se hospedó 1 noche en enero de 2024
Respuesta de Mahdi el 26 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Muhammad

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent service and friendly staff
Stay was excellent.
Se hospedó 2 noches en enero de 2024
Respuesta de Mahdi el 21 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Aceptable

HESHAM

Respuesta de Taher el 17 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Inam

Le gustó: Servicios
Se hospedó 2 noches en enero de 2024
Respuesta de Taher el 15 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

???

Se hospedó 2 noches en enero de 2024
Respuesta de Taher el 15 ene. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

4/10 Mediocre

Idris

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Makkah Hilton
Hotel fo the price we paid was well under expectation, the hotel rooms are tired AC not workinf properly although they sent someone to fix it, but thr hotel is in dire need of refurbishment. The bathroom is in need a complete makeover together with room. The rooms are quite small as well.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Taher el 6 ene. 2024
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excelente

Nidal

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mahdi el 31 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Bueno

mahmoud

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mahdi el 26 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Aceptable

Muhammad

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
For the price that it is charging, it is a very average property. The best thing about the property is the close proximity to the Holy Mosque. Also, booking via Expedia was a nightmare as the hotel emailed me only 12 hours before my arrival, asking me for wire transfer as they could not secure the credit card payment from Expedia. I had to reach out to the hotel personally and it was very difficult to get hold of their reservation department to make sure that they don’t cancel my booking. Expedia wasnt any help is resolving the issue either
Se hospedó 5 noches en diciembre de 2023
Respuesta de Mahdi el 19 dic. 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced with the booking process through Expedia, and we understand your frustration with the hotel's request for a wire transfer.We want to assure you that we take these issues seriously and are working to resolve them as soon as possible. We have spoken to Expedia and they have assured us that they are looking into the matter and will take steps to prevent such issues in the future.In regards to the hotel's policy, we do require a wire transfer for certain bookings, especially when the credit card gets declined. This is to ensure that the payment is secure and that we can confirm the booking successfully. We apologize for any confusion this may have caused and we will make sure to communicate this policy clearly in the future.We appreciate your feedback and we will use it to improve our services. We hope that you will give us another chance to serve you better in the future.Thank you for your understanding.

10/10 Excelente

Mohd

Viajó con su familia
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mahdi el 15 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Aceptable

Sundas

Le gustó: Limpieza, servicios
Compared to our experience in Makkah hotels, the experience at Hilton was underwhelming. The staff ar reception was less welcoming , less smiles, less enthusiasm and overall less special. Facilities are old and less maintained, breakfast was really good but expensive.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Taher el 14 dic. 2023
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excelente

Salman

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to be.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mahdi el 12 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Irum Iqbal

Se hospedó 2 noches en diciembre de 2023
Respuesta de Mahdi el 31 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Bueno

Balal

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Respuesta de Mahdi el 15 feb. 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Ali

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mahdi el 9 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

4/10 Mediocre

Humayun, Edson

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Maintenance is very poor! Strong odor was coming from bathroom!! Housekeeping is very poor!!!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Taher el 8 dic. 2023
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excelente

Mallika

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Mahdi el 8 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Bueno

sayed

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Better food menu
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mahdi el 5 dic. 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excelente

Hanzala

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Amazing Location, Great Service!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mahdi el 30 nov. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

MD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
thank you
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mahdi el 29 nov. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Mohamed

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place to stay in
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mahdi el 25 nov. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Mohammad

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mahdi el 15 dic. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Bueno

T M

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mahdi el 22 nov. 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excelente

Mian

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best place to stay at Holy Masjid Medinah 5 min walk to Holy Masjid Haram and best breakfast I ever had
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mahdi el 16 nov. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon

10/10 Excelente

Saqab

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Mahdi el 31 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

IBRAHIM

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Mahdi el 25 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Ahmed

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
we had a good time, staff were very helpful with all requests we had.
Se hospedó 6 noches en octubre de 2023
Respuesta de Mahdi el 28 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Nadeem

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location close to the masjid Nabawi. Lots of shopping and food options near by as well.
Se hospedó 7 noches en octubre de 2023
Respuesta de Mahdi el 20 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Gulfam

Le gustó: Servicios
Very friendly
Se hospedó 2 noches en octubre de 2023
Respuesta de Mahdi el 18 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excelente

Masooma

Se hospedó 1 noche en octubre de 2023
Respuesta de Taher el 16 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

2/10 Terrible

Saud

Se hospedó 2 noches en octubre de 2023
Respuesta de Taher el 16 oct. 2023
Thank you for taking the time to share your feedback in regards to your stay. We are extremely disappointed to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excelente

Asifulla

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Mahdi el 28 oct. 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Aceptable

Tawfik, Springfield Gardens

Viajó con su familia
Le gustó: Personal y atención, servicios
I didn’t like the room
Se hospedó 1 noche en octubre de 2023
Respuesta de Taher el 12 oct. 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

2/10 Terrible

SYED AMIR

Se hospedó 2 noches en septiembre de 2023
Respuesta de Taher el 3 oct. 2023
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.