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Opiniones sobre Fontana Hot Spring Leisure Parks

4 out of 5
Fontana Hot Spring Leisure Parks
CM Recto Highway, Clark Freeport Zone, Mabalacat City, Pampanga

Opiniones

6,2
Evaluación: 10 - Excelente. 17 de 91 opiniones" "
Evaluación: 8 - Bueno. 19 de 91 opiniones" "
Evaluación: 6 - Aceptable. 23 de 91 opiniones" "
Evaluación: 4 - Mediocre. 14 de 91 opiniones" "
Evaluación: 2 - Terrible. 18 de 91 opiniones" "

6,2/10

Limpieza

6,6/10

Personal y atención

4,8/10

Servicios

5,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Orencio

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
The villa we stayed in is terrible. We have to rent a modem to have internet. Ants, insects inside. Leaves, branches outside. The reception staffs don’t great us when we enter the hotel for breakfast which is limited. No hot spring. The staff said the resort closed some of the amenities. They should emphasize that in the site.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Seung A

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
관리가 안되고 오래된숙소입니다
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Alexander

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This is the second time we have stayed at this location. The staff is extremely helpful and pleasant. The location was perfect for our needs. The villa has a kitchen but no cookware. As we were only there one night, I did not think to ask.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Simon

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Misleading Photos, In Need of Major Renovation
This hotel looks like it may have been impressive once, but it appears to have been neglected in recent years. Many facilities such as the water park are closed. The villas are desperately in need of renovation. Ours had a faulty TV, faulty internet (despite paying extra for this) and faulty plumbing. The hotel now seems to be focussing on being a casino for Chinese tourists.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Mona rolaida

Se hospedó 1 noche en mayo de 2023
Respuesta de Aifa el 3 jun. 2023
Thank you for choosing Fontana and it is our pleasure to be of service with you!

4/10 Mediocre

Eryll, Valenzuela city

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Needs a lot of renovation!
Se hospedó 1 noche en enero de 2020
Respuesta de Aifa el 3 jun. 2023
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with our management in order to prevent issues and upkeep from occurring in the future.

6/10 Aceptable

Ice

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
dirty surroundings
Se hospedó 1 noche en diciembre de 2019
Respuesta de Aifa el 3 jun. 2023
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with the concerned department in order to prevent issues and upkeep from occurring in the future.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Aifa el 3 jun. 2023
Thank you for choosing Fontana and it is our pleasure to be of service with you!

2/10 Terrible

Sarah

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Windowless room, shame for a 4star hotel
I'm amazed how this place can have 4 stars! It isn't absolutely in the conditions the photos show you! We booked a villa, we saw there was wifi, once we got there we were told that the villas didn't have it! We asked to be moved to a bedroom in the main hotel and they gave us a bedroom without a window. It was an absolute nightmare!. When I asked if it was normal to have rooms without windows, they said yes because we didn't pay for the deluxe. Seriously, a 4 star hotel? It took forever to get an extra bed (which we were offered free of charge and extra towels). When we called after 3 hours to have them delivered they said we had to pay extra! My husband had to go downstairs twice to have it settled. The hotel is run down. Absolutely not taken care of, needs a lot of work!
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viajó con su familia
Property needs renovation.
Everything is old.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Erica el 8 ene. 2020
Thanks

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en mayo de 2019
Respuesta de Nichole el 27 nov. 2019
Thank you for choosing Fontana and it is our pleasure to be of service with you!

8/10 Bueno

Godwin II

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2019
Respuesta de Nichole el 27 nov. 2019
Thank you for choosing Fontana and it is our pleasure to be of service with you!

2/10 Terrible

AndrewPowell, North Dakota

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is rundown dirty and has a bad odor. There is mold in the air the staff didn't seem very helpful. It took a long time to check in and a half an hour to check out even though we had not consumed anything. Avoid this hotel at all costs!!
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Almer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great for family!
Lots of room in the villa, it was nice since we had a few kids with us where they could play and it was right next to the water park!
Se hospedó 1 noche en agosto de 2019
Respuesta de zb el 7 sept. 2019
Greetings from Fontana Front Office! We appreciate your comment and good feedback hope to see you again soon with your adorable kids!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2019
Respuesta de ZB el 22 jul. 2019
Dear valued guest, I wish, you had a better experience stay in our villa/hotel. Thank you and hope to see you again soon!

2/10 Terrible

Eyang, Matnog sorsogon

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We don’t even stay they’re very disappointed with that place! And I hope they update their photos and the sad thing we pay way too much but it’s not refundable!
Se hospedó 4 noches en julio de 2019
Respuesta de zb el 22 jul. 2019
Dear valued guest, Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. payment policy is indicated on your booking details that your reservation is non-refundable and cannot be amended or modified. failure to arrive at your reserved date will be treated as a No-Show and no refund will be given. (company policy)

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de zb el 22 jul. 2019
Dear Valued Guest, Thank you!, and Hope to see you again soon here at Fontana!

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
1.There no windows so very dark and the air in the room was not good. 2.A draining in the sink of toilet was bad so I try to open by thoothbrush. 3.Breakfast in the restorant was bad, it is order system in weekday which was simple menu, buffet served in sunday only. The food was not good taste. 4.For swiming pool, there was no prohibited for wearings(cap, suit...) It seems to have caused poor water quality in the poor.
Se hospedó 2 noches en mayo de 2019
Respuesta de zb el 22 jul. 2019
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with our team in order to prevent issues and upkeep from occurring in the future.

8/10 Bueno

Mojo, Cabanatuan

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
As expected, most villas are occupied by the Koreans. The hotel rooms are occupied by Filipinos. Its my first time sleeping in their hotel property. I find it nice as they manage to retain and restore the same vibe. The staff are friendly and helpful. The amenities stay the same. The rooms are big enough but the bed... the bed is extra hard for us. Even my kids notice the same in their bed. Looks like there is a plywood or hardwood placed in between. The breakfast is still good but I miss their congee. They used to serve such back in their old days.
Se hospedó 1 noche en mayo de 2019

6/10 Aceptable

Cliente verificado

the property seems old not maintain properly
Se hospedó 2 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
The villa i stayed was kinda old cause you can see cracks and faucets are rusty
Se hospedó 1 noche en marzo de 2019
Respuesta de ZB el 18 mar. 2019
Dear valued guest, Thank you very much for your candid review of your recent stay at our villa. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was not called up or informed that I have not been informed about that I should be in the villa on the date if ever they should have called me if I am not abke to check in for at keast 6 hours and that I have been deducted from my credit card without being able to check in in the villa just in case next time the resort shoud be at least be responsible next time
Se hospedó 1 noche en febrero de 2019
Respuesta de ZB el 14 mar. 2019
Dear valued guest, It is indicated on your booking details that your booking is non-refundable and cannot be amended or modified. failure to arrive at your reserved date will be treated as a No-Show and no refund will be given. (company policy)

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en enero de 2019
Respuesta de ZB el 14 mar. 2019
Dear valued guest, I wish, you had a better experience stay in our hotel. Thank you.

2/10 Terrible

Jose manuel

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I don’t recommend this hotel
It was bad. I haven’t been there for a while and it was so far from before during its high times. Delapidated. Very old looking. Creepy. Too dark. Smelly. No good restaurants around.
Se hospedó 2 noches en diciembre de 2018
Respuesta de ZB el 14 mar. 2019
Dear valued guest, Hotel is now undergoing some refurbishment, noted all your concerns, thanks for your understanding.

6/10 Aceptable

youngok

Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
soso hotel.... Free swimming pools and friendly staff are satisfied. Smelling couches and beds, low-pressure toilets, water-smelling toilets... It's not good.
Se hospedó 4 noches en diciembre de 2018

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, comodidad de la habitación
Poor internet, room wifi with additional charge. Breakfast buffet less selection of food. The price per night for deluxe room and the price of foods served for breakfast is not worth it.
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place is so quiet ang peaceful. Buffet breakfast is excellent. The staff are so nice and friendly.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Zai el 1 feb. 2019
Dear Sir/Ma'am, Thank you so much for appreciating our place. hope to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Better than what i would have expected. Better than the comments i read in the internet.
Se hospedó 3 noches en noviembre de 2018
Respuesta de Fontana el 6 dic. 2018
Thank you so much for appreciating our place, you are so welcome to come back! have a nice day ahead!

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención
Very bad experience both on check-in and check-out.
Se hospedó 2 noches en octubre de 2018

8/10 Bueno

jackie lynne

Se hospedó 4 noches en octubre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
There’s a certain smell whenever you enter the hotel and rooms. It’s like the place needs airing out. In fact, there were no windows in our rooms. A change of carpet will help. Change in room reservation was a bit of a challenge. It took a while before the front desk could get it and the billing adjustment was another problem. 😔
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Large property but has not been well maintained. The hotel has a musty smell from water. No greeting or assistance with bags upon arrival. No offer to be shown to room or assistance with bags at check-in. Poor explanation of property (hot spring or park times). Included breakfast was good as well as the restaurant staff.
Se hospedó 1 noche en septiembre de 2018

4/10 Mediocre

Joerg

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
A place who saw better times. No maintenance! Housekeeping only on request! Internet, offering free wifi, none at all.! Clean was the place years ago! Feel sorry for Fontana. Staff Restaurant for breakfast tumb up
Se hospedó 4 noches en agosto de 2018

6/10 Aceptable

Vicente Rafael

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Our whole stay was ok, I like the place for it’s exclusivity. However, they just need to upgrade their facilities.
Se hospedó 1 noche en agosto de 2018

6/10 Aceptable

Humberto, Fontana, ca

No le gustó: Limpieza
I will never stay there again. To dirty.
Se hospedó 2 noches en julio de 2018

4/10 Mediocre

Maverick, Hong Kong

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Good Staff, Terrible Room
First come first, the service standard of the hotel staff are very good, and the water park is worth for money. The location is quite good that only 15 minutes drive to the airport and 15 minutes drive to the large shopping mall, namely SM City Mall. BUT the condition of the hotel is terrible. We have a group of 5, 3 adults with 2 kids, and we booked a villa to stay for 2 nights. The cleaning condition of the villa is so-so. The water pressure for shower is low, like dripping!!! The TV signal is bad and you cant believe that we cannot watch for FIFA World Cup in our room!!
Se hospedó 2 noches en julio de 2018

8/10 Bueno

Clarissa

Le gustó: Limpieza, personal y atención
value for money
The villas need renovating.
Se hospedó 3 noches en junio de 2018

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Look somewhere else.
Check in was ok but everything else was not. The hotel is quite old and is not well maintained. No wifi but advertised with it. Linens and mattresses were worn out. Wouldn’t recommend staying here. Smells of cockroach even in the elevator which is only 1 floor up. Better use the stairs.
Se hospedó 1 noche en junio de 2018

10/10 Excelente

neth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Fontana Staff are accommodating, nice place.
The staff (front desk, guards, housekeeping) are all nice and very accommodating, though the villas are not well maintained, but the place is quiet and very relaxing. I will still recommend this place to my friends. The water park is still good though some of the pools are not maintained, overall we enjoyed it.
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

marieche, manila philippines

Le gustó: Personal y atención, comodidad de la habitación
nice hotel
nice hotel and friendly staff but the food i really no good taste
Se hospedó 3 noches en mayo de 2018

8/10 Bueno

ming hey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
nice place to stay
the room is very big & very clean, but the water park is not included,you have to buy separate ticket for the water park, the park is open from 10am to 6pm, no night swimming, overall is a great experience

6/10 Aceptable

Cliente verificado

Meh
Just ok. At that price i could have stayed at a better place

6/10 Aceptable

Catherine

No le gustó: Personal y atención, estado de la propiedad e instalaciones
The hotel is old and needs a lot of updating. The service needs some updating as well. Although the beds were comfortable and the pillows were humongous.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The only good thing was the friendliness and hospitality of the resort staff. The facilities are rundown and badly needs renovation.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
HORRIBLE HOTEL
The day I got there my reservation was not on file and I had to wait for 1 hour for the receptionist to find it. I get to my villa and my children found used condom boxes in the kitchen cabinet. The next day my older son found a used condom wraper under the bed. The pool was dirty. The place is run down. Will never go yo the hotel again. What a waste of money!
Se hospedó 2 noches en febrero de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Below average my expectation
The hotel is ok, it's just I don't feel the vibe and freshness of the ambience. Hotel staff are accommodating and polite, as they are supposed to do so, but nothing new or special.
Se hospedó 1 noche en febrero de 2018

6/10 Aceptable

florian

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Cozy and comfortable
I was disappointed because there is no hot spring pool which is my first priority for booking .
Se hospedó 1 noche en febrero de 2018

6/10 Aceptable

maribel, Arizona

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Average Fontana experience
Villa inside needs total renovations, bad moldy smell, lawns need to be fixed front and back, needs drainage cleaning bad smell emanates from drain, phone is dirty needs repainted inside
Se hospedó 1 noche en febrero de 2018

10/10 Excelente

Ma.Cristina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect place
Perfect place especially w/ family
Se hospedó 1 noche en enero de 2018