Ropa de cama de alta calidad y colchones con pillow-top
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Opiniones sobre Holiday Inn Lusaka, an IHG Hotel

2.5 out of 5
Holiday Inn Lusaka, an IHG Hotel
Cnr Birdcage Walk and Haile Selassie Ave, Lusaka

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 22 de 31 opiniones" "
Evaluación: 8 - Bueno. 7 de 31 opiniones" "
Evaluación: 6 - Aceptable. 0 de 31 opiniones" "
Evaluación: 4 - Mediocre. 1 de 31 opiniones" "
Evaluación: 2 - Terrible. 1 de 31 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Michael

Cleaniness
Se hospedó 1 noche en mayo de 2024
Respuesta de Michael el 8 may. 2024
Dear Michael,Many thanks for your feedback and the team and I are delighted you had a good stay. We look forward to having you back as soon as possible.Best regards - Michael

10/10 Excelente

Albert

Le gustó: Servicios, estado de la propiedad e instalaciones
Very centrally located and safe
Se hospedó 1 noche en mayo de 2024
Respuesta de Michael el 8 may. 2024
Dear Albert - many thanks for your note and much appreciated. the team and I are delighted you had a great stay and look forward to having you back, and soon. Best regards - Michael

10/10 Excelente

Michael

Le gustó: Limpieza, estado de la propiedad e instalaciones
Cleaniness
Se hospedó 1 noche en enero de 2024
Respuesta de Gina el 2 feb. 2024
Thankyou for your feedback

10/10 Excelente

Michael

Viajó por negocios
Le gustó: Servicios, estado de la propiedad e instalaciones
Clean, quite excellent for business
Se hospedó 1 noche en enero de 2024
Respuesta de Gina el 22 ene. 2024
Dear Michael Thank you for your feedback as it is always a pleasure to hear from our guests. Looking forward to hosting you again.Kind regards

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel!
Everyone and everything at the hotel was great! The room was a good size and clean. The staff were very helpful and kind.
Se hospedó 1 noche en julio de 2023
Respuesta de Sid el 14 jul. 2023
Dear Michael, Thank you for you review, Our aim is to save you even better! Do not hesitate to contact us for your next stay with us,Kind regards,

10/10 Excelente

Fatima

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Incredible Hotel
I arrived on the 5th of March in Lusaka, without a booking for a hotel as the initial hotel i was meant to stay in was too far out my way for work. I chose Hotel Inn by chance and i must say, Holiday Inn has officially won a place in my Heart. I regularly travel to different countries in Africa for Work and i must say, out of ALL hotels I've stayed in, Holiday Inn has by far been thee BEST. The Hotel Staff took incredible care of me, knowing i work in the liquor industry, they always supplied me with extra water, always ensured i had help carrying my items to and from my room without expecting nothing in return, i mean?? Where else can you find such kind and caring people. I genuinely appreciate every single one of the staff members, from the beautifully friendly cleaners, the Reception staff, the Restaurant staff to the Security Guards who ensured my Safety at all times. I FULLY 100% Recommend this hotel to everyone and anyone out there. It is extremely clean, a home away from home. Thank you for everything and i look forward to my next stay at Holiday Inn!!
Se hospedó 6 noches en marzo de 2023
Respuesta de Gina el 23 abr. 2023
Thankyou for your feedback

10/10 Excelente

MICHAEL

Se hospedó 1 noche en febrero de 2023
Respuesta de Gina el 22 ene. 2024
Dear Michael,Thankyou for your feedback Kind regards

10/10 Excelente

Emmanuel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was great your staff is excellent. Keep it up. The booking agent not too good
Se hospedó 1 noche en febrero de 2023
Respuesta de Sid el 6 feb. 2023
Dear Emmanuel,Thank you for taking the time to tell us about your experience at Holiday Inn LUSAKA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 00260764599242 or sidney.jani@lusakaic.com.Sincerely,Sidney Jani Front Office Manager00260764599242sidney.jani@lusakaic.com

10/10 Excelente

Jill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023

10/10 Excelente

musumba

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the place is very clean and well kept.The view was breath taking
Se hospedó 1 noche en enero de 2023
Respuesta de Kansinde el 30 ene. 2023
Thankyou for your feedback

2/10 Terrible

Alistair

Viajó con su familia
Not honouring Rewards points
I booked the hotel for my wife using a Reward night. When she came to pay the small balance due (about $15) they charged my card with a further $101. When I queried the charge they claimed they had not received the instruction. They requested me to email but 2 days later I have still had no response. Very poor customer service and apparent ignorance of the Rewards process.
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Zelda

Se hospedó 4 noches en octubre de 2022
Respuesta de Holiday Inn Team el 20 oct. 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Tembwe

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Gina el 22 ene. 2024
Thankyou Tembwe for your feedback Kind regards

10/10 Excelente

Gary

Se hospedó 6 noches en septiembre de 2022
Respuesta de Mark el 24 sept. 2022
Dear GaryMany thanks for your time taken and 5 stars - we really appreciate and are looking forward to welcoming you back in the near future.Kind RegardsTeam HI Lusaka

8/10 Bueno

Chewe

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is great, not too far from anywhere in town. The hotel is still fairly new and the feel nice finishings is superb. Food is good too, only downside is it takes a while to prepare. Otherwise the overall stay was good. Staff were friendly and I would stay there again on my next business trip
Se hospedó 2 noches en agosto de 2022
Respuesta de Mark el 3 sept. 2022
Dear CheweMany thanks for your time taken, scoring and feedback - we really do appreciate this and assure you we will try our level best to speed up the food delivery.Looking forward to welcoming you back soon.Team HI Lusaka

8/10 Bueno

Arindam

Se hospedó 4 noches en julio de 2022
Respuesta de Management el 17 jul. 2022
Dear Arindam, Thank you for your positive scoring We look forward to welcoming you back you our hotel in the near future Kind regards Management

10/10 Excelente

Dan

Se hospedó 2 noches en junio de 2022
Respuesta de Mark el 7 jul. 2022
Dear Dan Many thanks for taking the time to review the Holiday Inn Lusaka - greatly appreciate the 5 stars and looking forward to welcoming you back in the near future. Regards Team HI Lusaka

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great spot with a fantastic breakfast bar -- worth buying and finding time to enjoy. The lunch dinner menu is good but a little pricey.
Se hospedó 1 noche en junio de 2022
Respuesta de Mark el 13 jun. 2022
Dear Paul Many thanks for the time and awesome feedback - we really appreciate and value these. Wishing you a lovely week further and looking forward to welcoming you back soon. Regards Team HI Lusaka

10/10 Excelente

Revis

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location and great staff. Oliver was especially helpful. Onsite construction was a little noisy but we survived.
Se hospedó 1 noche en mayo de 2022
Respuesta de Mark el 13 jun. 2022
Dear Revis Many thanks for the time and awesome feedback - we really appreciate and value these. Please accept our apologies for the noise from the renovations taking place these will be completed mid July. Wishing you a lovely week further and looking forward to welcoming you back soon. Regards Team HI Lusaka

10/10 Excelente

Revis

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice restaurant. Helpful staff. Ongoing construction was a little distracting.
Se hospedó 3 noches en mayo de 2022
Respuesta de Richa el 13 jun. 2022
Dear Revis Many thanks for the time and awesome feedback - we really appreciate and value these. Once again please accept our apologies for the distractions as a result of the constriction. Wishing you a lovely week further and looking forward to welcoming you back soon. Regards Team HI Lusaka

8/10 Bueno

Lucy

Se hospedó 5 noches en febrero de 2022
Respuesta de Jessica el 15 mar. 2022
Good day Lucy Thank you for the positive scoring We look forward to welcoming you back to our hotel Kind regards Management

8/10 Bueno

Jerry, Pagosa Springs

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The two ladies who worked at the front desk were accommodating and friendly. I appreciated their helpfulness during my visit. The dining room operation needs some improvement. Always appeared to be understaffed. Good selection of food and well presented. Keep up the good work. Jerry Dale
Se hospedó 3 noches en marzo de 2022
Respuesta de Jessica el 15 mar. 2022
Good day Jerry, Greetings from the Holiday Inn Lusaka Thank you for sharing your experience with us We have noted your comments about the dining room operations, this will be addressed to ensure we do not repeat the same mistakes again. We have shared your comments about the service received at the front desk and the quality of food with the rest of our team We look forward to welcoming you back to our hotel in the near future Kind regards Management

10/10 Excelente

Kwame

Se hospedó 4 noches en noviembre de 2021
Respuesta de Jessica el 24 nov. 2021
Good day Kwame, Thank you for the positive review We look forward to welcoming you back to our hotel in the near future Kind regards Jessica Alfred

10/10 Excelente

Bruce

Se hospedó 4 noches en octubre de 2021
Respuesta de Jessica el 8 nov. 2021
Good day Bruce, Thank you so much for your positive scoring We look forward to welcoming you back to our hotel in the near future Kind regards Jessica Alfred

10/10 Excelente

ferew M

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is unbeatable with attentive staff,and clean environment. I would not have it anyother way. Safety is truly guaranteed
Se hospedó 3 noches en septiembre de 2021
Respuesta de Jessica el 4 oct. 2021
Dear ferew M, Thank you for your lovely comments We are delighted that you enjoyed your stay with us. We trust that you had a safe trip back to Washington. Looking forward to welcoming you back to our hotel in the near future Kind regards Jessica

10/10 Excelente

Barbara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
HAVE STAYED HERE A FEW TIMES AND HAVE BEEN EXTREMELY HAPPY EACH TIME!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Jessica el 4 oct. 2021
Dear Barbara, Thank you for your lovely comments We are delighted that you have enjoyed each stay with us. We look forward to welcoming you back to our hotel in the near. Kind regards Jessica

4/10 Mediocre

Moutie

Se hospedó 1 noche en septiembre de 2021
Respuesta de Moutie el 16 sept. 2021
Thank you for taking the time to rate our service. I appreciate you making us aware of your experience at our hotel and I would like to apologise for any inconvenience caused. Please don't hesitate to contact me should you like to share the details of your stay. Kind regards Jessica

8/10 Bueno

Bridget Sakile

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 18 noches en julio de 2021
Respuesta de Jessica Alfred el 10 ago. 2021
Dear Valued Guest, Many thanks for your positive rating. We look forward to welcoming you back to our hotel in the near future. Team Holiday Inn Lusaka

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely friendly staff and the room was very clean. I highly recommend this hotel.
Se hospedó 2 noches en julio de 2021
Respuesta de Jessica Alfred el 9 ago. 2021
Dear Valued Guest, Many thanks for your time and feedback. We are really glad you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Team HI Lusaka

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean hotel. Rooms nicely decorated
Se hospedó 1 noche en julio de 2021
Respuesta de Jessica Alfred el 9 ago. 2021
Dear Valued Guest, Thank you for your time and feedback. We are really glad you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Team HI Lusaka

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2021
Respuesta de Jessica Alfred el 9 ago. 2021
Dear Valued Guest, Many thanks for your positive rating. We look forward to welcoming you back to our hotel in the near future. Team HI Lusaka