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Opiniones sobre Holiday Inn Express & Suites Loveland, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Loveland, an IHG Hotel
6092 E Crossroads Blvd, Loveland, CO

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 370 de 655 opiniones" "
Evaluación: 8 - Bueno. 171 de 655 opiniones" "
Evaluación: 6 - Aceptable. 65 de 655 opiniones" "
Evaluación: 4 - Mediocre. 29 de 655 opiniones" "
Evaluación: 2 - Terrible. 20 de 655 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Tomas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Ricky

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Holiday Inn Express el 25 abr. 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again

6/10 Aceptable

Heather

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
We were told all the rooms were renovated, however our bathroom was very old with holes in the wall and the toilet paper not even staying in the holder.
Se hospedó 2 noches en abril de 2024
Respuesta de Dea el 22 abr. 2024
Heather, I am so sorry about your stay with us. Renovation has been hard and all of the comments are great for me to share with the staff so, we can do a better job with this going on. If you are a rewards number of IHG I can give you some points for the bad experience. We try so hard to make sure all of the guests have a positive stay! We hope you'll give us another opportunity to impress you, and show you your stay with us was the exception!

10/10 Excelente

yesenia

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It was clean staf was friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express el 5 abr. 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again

10/10 Excelente

Robin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean, friendly staff, and absolutely loved the pool and the pool hours! We will definitely be back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express el 16 mar. 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about our cleanliness, friendly staff, and our pool facilities. We're delighted that you appreciated the extended pool hours and that you're already planning to return. We can't wait to welcome you back for another fantastic stay.

8/10 Bueno

Calynda

Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express el 5 abr. 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

4/10 Mediocre

Daniell

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I know they were remodeling, but they could still maintain clean floors around and looked like dog crap all over the carpets on the 3rd floor. Dirtiest holiday inn I’ve ever stayed at
Se hospedó 1 noche en febrero de 2024
Respuesta de D el 26 feb. 2024
Daniell, I am so sorry about your stay with us. Renovation has been hard and all of the comments are great for me to share with the staff so, we can do a better job with this going on. If you are a rewards number of IHG I can give you some points for the bad experience. We try so hard to make sure all of the guests have a positive stay!

4/10 Mediocre

Juliet

Viajó por negocios
No le gustó: Limpieza
The room bathroom and flooring were dirty.
Se hospedó 2 noches en febrero de 2024
Respuesta de D el 26 feb. 2024
Juliet, I am so sorry about your stay with us! If you are a rewards members I can add some points to your account. We take all of the feedback seriously. I hope you will stay with us again after the renovation. Thanks

10/10 Excelente

Kathryn, Littleton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de K el 26 feb. 2024
Thank you for your feedback!

8/10 Bueno

Wendy

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
It is under construction and boxes are everywhere.
Se hospedó 1 noche en enero de 2024
Respuesta de Jordan A el 15 feb. 2024
Hi Wendy, We are so sorry the renovation caused any issues during your stay. We hope you can try us again once our hotel is looking amazing!

6/10 Aceptable

Eddie, Edinburg

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
2 bedroom was small to be considered extra floor space.
Se hospedó 3 noches en enero de 2024
Respuesta de D el 26 feb. 2024
Thank you for staying with us. I am sorry that the room did not have more floor space. I hope in the future you will give us a chance and we can upgrade rooms to win your business again. Thanks again

6/10 Aceptable

Jon

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hallway carpets were dirty, and were not vacuumed while I was there.
Se hospedó 2 noches en enero de 2024
Respuesta de K el 26 feb. 2024
Jon, Thank you for staying with us! I am sorry your stay was not the best! Renovation is hard and I appreciate your feedback. I will pass this on to the team so we can be better prepared for renovation in the future. Thanks

6/10 Aceptable

Robert

Se hospedó 2 noches en enero de 2024
Respuesta de d el 26 feb. 2024
Robert, Thank you for staying with us! I am very sorry your stay was not the best. If you are a rewards member, with IHG I can give your some points to try and make up for the bad experience.

4/10 Mediocre

Rebecca

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
under construction
Se hospedó 1 noche en enero de 2024
Respuesta de d el 26 feb. 2024
I am sorry this was not communicated to you. I hope you will give us a chance in the future to make your stay a positive one.

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Brand new room and very quiet
Se hospedó 1 noche en enero de 2024
Respuesta de k el 26 feb. 2024
Thank you for your positive review of the remodeled rooms.

2/10 Terrible

Merilee, Salem

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
This property was under major construction and did not note it anywhere on the booking website, also room key didn't work went up and down 5 times to the desk...construction noise went on until 7pm and no usb charging anywhere in the room!
Se hospedó 2 noches en enero de 2024
Respuesta de D el 26 feb. 2024
Merilee, I apologize for you not knowing about the renovation. It is up on all of the sites now. Part of the renovation is having USB ports in the rooms which will be nice to have. Again, I am sorry your stay was not the best!

10/10 Excelente

Mary

Se hospedó 1 noche en enero de 2024
Respuesta de d el 26 feb. 2024
Thank you for your positive review.

8/10 Bueno

Kim

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Construction going on on the third floor. Whole place had constructions debris, in the elevator, floors, etc. The noise was horrendous. I should have been told when booking. The pool is not heated so it was freezing. Only reason we picked this hotel was for the pool. Hard to believe I paid $130.00 for a room here.
Se hospedó 1 noche en enero de 2024
Respuesta de K el 26 feb. 2024
Kim, I am very sorry your stay was not the best at all. The information is up on the sites when booking about the renovation now. We appreciate your feedback and hope you will stay with us again once the renovation is over. Thanks,

10/10 Excelente

Vanessa

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
They need to supervise and clean those rooms rigth
The Room was Dirty I found papers behind the courtains they don’t vacuum right The shower has soap in the door The linen the pillow cases smells like a old man And they make a lot a noise the people they doing construction and the laundry they have talk loud and laughing so loud early in the morning
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Theresa, Colorado Springs

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Jessica

Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Debbie

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The front door area was under major construction. Caution tape all over. The automatic doors would not close because of the tape. It was a very cold and snowy day. Barely able to get to the front desk to register. Breakfast was very poor. No juice, because of the remodeling. Another machine, possibly a pancake machine was out of order as well. Both days the sausage patty's were barely warm. I did mention it to the breakfast area attendant the 1st day. It was not better the 2nd day. Parking lot was very dangerous due to very pour snow removal.and plowing.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

maria

Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Donald

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
We are sorry that your stay with us was less than exceptional. Please contact a member of management regarding your stay. Felicia Romero

10/10 Excelente

Prescott

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It’s nice and clean, nice rooms. The area is very nice and new.
Se hospedó 3 noches en octubre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you so much for your awesome review!

6/10 Aceptable

Cheryl

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Water dripping from bathroom ceiling
The facility was doing an update/remodel and about 4am on Sunday 10-8 water started dripping from the vent directly over the toilet in our bathroom. It dripped about 3 hours and finally quit. I notified the front desk when I checked out.
Se hospedó 1 noche en octubre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
We are so sorry for what you experienced during your stay with us. We hope that you will give us another chance in the future..

6/10 Aceptable

Bonnie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The guy checking us in needed a little more training in customer service. Then the room we were supposed to check into was under construction we discovered once we got to the room. Then they had to check us into a different room. The room we finally ended up with was at the end of a long hallway, I was using a walker, and the window was by a busy road and noisy.
Se hospedó 1 noche en octubre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Bonnie, We apologize that your experience left a lot to be desired when it comes to guest service. I hope that you will give us another chance in the future. Please contact a member of management regarding your stay.

6/10 Aceptable

Roy

Not a $220 room
everything was ok except for a weird smell that made me think the room wasn't really clean. The bed wasn't very comfortable either. For a $220 dollar room felt more like a $100 so I feel like I way overpaid. The staff was super friendly and professional so at least there was that.
Se hospedó 1 noche en octubre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your review! I have shared with our team as we strive to improve on many levels. Please feel free to contact a member of management regarding your stay.

10/10 Excelente

Clinton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your great review!

8/10 Bueno

Lois

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to the Ranch for my meeting. Easy in and out to major highways. Hotel satisfied my needs.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your great review!

8/10 Bueno

Lois

Se hospedó 1 noche en septiembre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your great review!

10/10 Excelente

Quenya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your great review!

8/10 Bueno

Juliann

Se hospedó 1 noche en septiembre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your great review!

6/10 Aceptable

Geoffrey

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Pool and Hot Tub need cleaning
Se hospedó 2 noches en septiembre de 2023
Respuesta de Felicia Romero el 10 sept. 2023
Thank you for your feedback. We are working diligently on resolving this matter.

6/10 Aceptable

april

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Felicia Romero el 10 sept. 2023
Thank you for your review!

10/10 Excelente

Carei

Se hospedó 1 noche en septiembre de 2023
Respuesta de Felicia Romero el 23 oct. 2023
Thank you for your great review!

10/10 Excelente

Sarahann

Le gustó: Servicios
The property staff was quick and kind upon checking in and any requests were met with an appropriate response and timeframe!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Felicia Romero el 10 sept. 2023
Thank you for your wonderful review!

8/10 Bueno

David

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Super Close to The Ranch complex- walking distance.
Se hospedó 3 noches en agosto de 2023
Respuesta de Felicia Romero el 10 sept. 2023
We are delighted that you enjoyed your stay with us

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Felicia Romero el 24 ago. 2023
Thank you for your awesome review!

10/10 Excelente

Jeffrey

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff takes pride in their facility. Very clean, great breakfast.
Se hospedó 1 noche en agosto de 2023
Respuesta de Felicia Romero el 24 ago. 2023
Thank you for your awesome review!

4/10 Mediocre

Makenna

Se hospedó 1 noche en agosto de 2023
Respuesta de Felicia Romero el 10 sept. 2023
Thank you for your feedback please feel free to reach out to a member of management

8/10 Bueno

Crystal

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Matthew

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios
I have stayed here several times. always a good experience, the pool is always really cold, however a good time. I was disappointed being put on the third floor and having several noise complaints from my excited kids to go swimming. Finally i was moved to the lower floor. That really threw me in a bad way after a LONG day and 3 kids. Over all, i would stay here again. Love the breakfast!
Se hospedó 1 noche en agosto de 2023
Respuesta de Felicia Romero el 24 ago. 2023
Thank you for your awesome review!

6/10 Aceptable

Ron

Se hospedó 1 noche en agosto de 2023
Respuesta de Felicia Romero el 10 sept. 2023
Thank you for your stay with us

10/10 Excelente

marty

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The shower door was not in the best of conditions
Respuesta de Felicia Romero el 12 ago. 2023
Please come see us again in the future!

8/10 Bueno

Vicki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Firm beds
We had a room facing busy corner traffic. Even A/C didn’t drown it out. Bed was very firm. Staff very nice, nice breakfast
Se hospedó 1 noche en julio de 2023
Respuesta de Felicia Romero el 12 ago. 2023
Thank you for staying with us!

10/10 Excelente

Rudolfo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great experience
Greeted with a smile and kindness. Very clean place and a great hot breakfast!!
Se hospedó 1 noche en julio de 2023
Respuesta de Felicia Romero el 12 ago. 2023
Thank you for your wonderful review!

10/10 Excelente

jarrod

Se hospedó 1 noche en julio de 2023
Respuesta de Felicia Romero el 12 ago. 2023
Thank you for your awesome review!

8/10 Bueno

Angela

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel and good value for the money
We were here for 3 nights while in town for a conference. The hotel is clean and all the workers are friendly. The breakfast is typical of what you get with the normal choices and is included. Overall very satisfying. A good value for the money
Se hospedó 3 noches en julio de 2023
Respuesta de Flromero el 25 jul. 2023
Thank you so much for your awesome review! We hope to see you again soon.