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Opiniones sobre Candlewood Suites Loveland, an IHG Hotel

2.5 out of 5
Candlewood Suites Loveland, an IHG Hotel
6046 E Crossroads Blvd, Loveland, CO

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 121 de 228 opiniones" "
Evaluación: 8 - Bueno. 48 de 228 opiniones" "
Evaluación: 6 - Aceptable. 37 de 228 opiniones" "
Evaluación: 4 - Mediocre. 10 de 228 opiniones" "
Evaluación: 2 - Terrible. 12 de 228 opiniones" "

8,8/10

Limpieza

8,4/10

Personal y atención

7,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Lidaltina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nnnn
Se hospedó 1 noche en septiembre de 2023
Respuesta de Felicia Romero el 29 oct. 2023
Thank you for your review

8/10 Bueno

Joanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The parking lot needs repairs. The hotel is being renovated.
Se hospedó 1 noche en abril de 2024
Respuesta de Candlewood Suites el 29 abr. 2024
Thank you for taking the time to provide your feedback. We appreciate your business and will have the parking lot issued passed on to our upper management. We hope to see you again next time

10/10 Excelente

Amy

Se hospedó 2 noches en febrero de 2024
Respuesta de Candlewood Staff el 22 mar. 2024
Thank you for your feedback. We hope to see you again next time

6/10 Aceptable

Sooze

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios
I did not like the fact that I was not told that there would be no breakfast served at all until I arrived. The room was adequate but nothing special. The refrigerator was so loud we had to unplug it in order to sleep. When we checked out, they would not give us a printed receipt and said it had been mailed to us. Still waiting on the receipt.
Se hospedó 2 noches en febrero de 2024
Respuesta de Candlewood Staff el 15 mar. 2024
Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We will get this passed onto our upper management. Upon checking your reservation, you did pre-pay through expedia.com. They are the ones that will be responsible for getting you a receipt

4/10 Mediocre

Daniel

Se hospedó 1 noche en enero de 2024
Respuesta de Candlewood Staff el 22 mar. 2024
Thank you for your feedback. We apologize for any issues you experienced during your stay

8/10 Bueno

Todd

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No thanks
Didn’t tell us the elevators were broken until after I checked in. Coffee pot wasn’t working in the lobby. No breakfast.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

JOHN

Viajó con su familia
No le gustó: Limpieza
Pictures on Expedia looked good. When we arrived the front door was broken, staff had trouble getting us checked in. Then we we got to our assigned room the door was open and 2 maintenance guys were sitting in it on the couch.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Stephanie

Viajó por negocios
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

S

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great room. Pleasantly surprised
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, servicios
Wonderful stay with a lovely, clean room. We especially love the close proximity to the Budweiser event center.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not so great
When I arrived at the hotel there was noone to be found at the front desk for about 10 minutes. They were apparently at the hotel next door "helping" them with something. When I arrived in my room it was late and I was ready for bead. I pulled back the sheets to find a pair of socks in my bed, and hair on the sheets. Clearly the bed had been made and no sheets changed. The staff was helpful when I let them know and came and changed the sheets for me. They were friendly and helpful. The overall cleanliness of the hotel leaves me disappointed. The hallways looked more like the condition of a low rent apartment building then a decent hotel. I think there were more than a few people using this hotel as place to stay long term as a home due to the availability of the kitchen in the rooms. I would choose not to stay here again. There are a bunch of other options very close by that may be better based on this experience.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Sean

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

James, Windsor

Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Brent

Viajó con su familia
Room Mix Up
There are two sides to my stay, I booked the room 9 months ago, called three weeks ahead to verify and then again the day of and was told everything was secured. When I got there I booked a double queen and they only had one single queen room left, this was the second year in a row at this same Hotel this happened to me. Needless to say, I was not very happy and I was not able to fix the issue at that time. I was finally able to speak with the Manager later that night and at that point it was too late to fix the issue for my second night there also. They were able to move us rooms for our last nights stay and they did end up giving me some discounts to help the issue, which is the good side of the story. The bad part is it was myself and my two sons staying in the room, one is 15 and the other is 21 so they are not small children and a room with one bed just doesn't work. They were fully booked so the Manager and the staff did what they could to accommodate us and they were nice, it just wasn't a pleasant experience for us.
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

Ralph

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Jerry L

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Robert, Colorado Springs

Viajó con su familia
Le gustó: Limpieza
.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Ricardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Lori

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Nathan

Se hospedó 1 noche en julio de 2023
Respuesta de Dawn el 25 jul. 2023
Thanks for your rating!

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
They were clean and nice. They offered free laundry
Se hospedó 1 noche en julio de 2023
Respuesta de Dawn el 25 jul. 2023
Thank for your positive review! Hope to see you again soon. Thanks, Dawn

2/10 Terrible

Mary L, Antioch

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was not willing to reimburse us the difference between the King we ordered and the Queen we got stuck in. That is unacceptable to me.
Respuesta de Dk el 25 jul. 2023
Please contact the property directly so, we can address this concern. Thanks, Dawn

6/10 Aceptable

Vernon

No le gustó: Personal y atención
Can't believe they cancelled my pre-paid reservation, and moved me to the Holiday Inn Express property next door. Who does that to their customers?
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Harlan

Se hospedó 1 noche en mayo de 2023

4/10 Mediocre

James

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Never again!
There was no clothes rod in the closet to hang clothes and no suitcase stand to put suitcases on. When I ask for the location of the ice maker, they told me they didn't have ice makers and if I wanted ice, I should make myself in the freezer compartment of the refrigerator in the room. There was no maid service in the room. The hotel doesn't have any kind of breakfast room. The toilet paper provided in the bathroom was terrible, more like tissue paper. On a positive note, the towels and washrags in the bath were very good.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

tamara l

Le gustó: Limpieza, comodidad de la habitación
Improvements
Maintenance guy at front desk. No ink in printer in business center. No bowl in room kitchen
Se hospedó 3 noches en mayo de 2023

6/10 Aceptable

Rick, Loveland

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Carpet was dirty and worn microwave door would not close, Went down for coffee in the morning no one was at the desk person had to come from the other hotel the coffee machine was out of coffee.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Leona

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Staff are friendly, however, wifi and system are down and cause inconvenience
Se hospedó 3 noches en abril de 2023

4/10 Mediocre

Katrina

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room smelled like pet urine, the manager had a rude tone, there was no breakfast available (though on the filter), the bed was a double, not a 2 Queens Suite that was advertised, or even a King.
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Caryn

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2023

8/10 Bueno

Elizabeth

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice and good location
Se hospedó 1 noche en febrero de 2023
Respuesta de Felicia Romero el 30 mar. 2023
Thank you for your awesome review!

6/10 Aceptable

Satoko

Se hospedó 2 noches en febrero de 2023
Respuesta de Felicia Romero el 30 mar. 2023
Thank you for your feedback!

10/10 Excelente

Kennith

8/10 Bueno

Jim

Se hospedó 2 noches en diciembre de 2022

6/10 Aceptable

Tracy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place
For the most part it was a great stay, however the fire alarm had gone off and was super loud and inconvenient
Se hospedó 1 noche en diciembre de 2022
Respuesta de Kelsey el 13 dic. 2022
We appreciate your feedback. Thank you for staying with us, we hope to see you again soon!

10/10 Excelente

Gary, Meeeker

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Charlene

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I LOVE staying at this Candlewood Suites in Loveland CO. They are always so friendly and accommodating. I feel pampered there and my dogs love it. The rooms are always very clean and comfy.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Kelsey el 10 nov. 2022
We are so glad to hear you enjoyed your stay with us! We appreciate your feedback and hope to see you again soon!

10/10 Excelente

Joel

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They offer many items often forgotten and needed by longer-term stay guests. AC/Heating unit didn't function properly in our room.
Respuesta de Kelsey el 5 nov. 2022
We appreciate your feedback. Thank you for staying with us, we hope to see you again soon!

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My pet was welcome!
Se hospedó 5 noches en octubre de 2022
Respuesta de Kelsey el 26 oct. 2022
Thank you for staying with us, we hope to see you again soon!

6/10 Aceptable

Jim

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

owen

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Close to the airport.
Se hospedó 10 noches en septiembre de 2022
Respuesta de Felicia Romero el 16 sept. 2022
Thank you for your positive review!

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I iiked the large rooms
Se hospedó 2 noches en septiembre de 2022
Respuesta de Kelsey el 6 sept. 2022
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

Summer

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Do Not Stay Here
The manager on duty when we arrived for my son’s wedding had no idea
Se hospedó 2 noches en agosto de 2022
Respuesta de Kelsey el 16 oct. 2022
Thank you for staying with. We apreciate your feedback and apologize for any issues you may have encountered during your stay with us.

10/10 Excelente

Erik

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022
Respuesta de Kelsey el 20 ago. 2022
Thank you for staying with us. We appreciate your feedback. We hope to see you again soon!

4/10 Mediocre

Roberta E

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Needs maintenance!
The window air unit didn’t work. Maintenance was not available and neither was a fan. This was the only room available. It was such an uncomfortable temperature we didn’t get much sleep.
Se hospedó 1 noche en julio de 2022
Respuesta de Kelsey el 12 ago. 2022
Thank you for staying with us. We are sorry to hear your stay was not up to standard. We are working to resolve the issue and hope you stay with us again!

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención
Good stay.
Se hospedó 8 noches en junio de 2022
Respuesta de Kelsey el 16 jul. 2022
Thank you for staying with us, We hope to see you again!

10/10 Excelente

Elizabeth

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2022

4/10 Mediocre

Kirsten

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
It was dirty run down good customer service but disappointing overall
Se hospedó 1 noche en mayo de 2022
Respuesta de Ben el 27 may. 2022
Hello Kirsten Thank you for taking the time to review your stay with us ! We are sorry to hear the stay was not up to standard with cleanliness, but are glad to hear the staff did their best to make things right for you! We hope if you are in the area again you will give us another stay!

10/10 Excelente

Margaret

Se hospedó 1 noche en abril de 2022