2/10 Terrible
A E., Sacramento
21 nov. 2025
No le gustó: Limpieza
Worse VRBO Experience: Odor and Exploitation Ruined Our Stay. My family (4 adults, 1 child) booked this home for 3 nights for vacation and had to leave immediately. The property was unlivable: an overpowering odor (like a soiled diaper or dead animal) permeated the house, especially in the kitchen and living area. The couch emitted odor, the half-bath sink was clogged, vents were dusty (triggering allergies), cobwebs lined the ceilings, and loud airplane noise disrupted any peace. Despite appearing tidy, the home was far from clean or habitable. Customer service was dismissive. One rep suggested using Febreze, another admitted the issue was “forgotten.” After multiple calls, the host Ella Inc. refused a refund, claiming the home was clean. VRBO also ignored our concerns. This was our worst VRBO experience after two wonderful prior stays. The host prioritized profit over integrity, and VRBO failed to protect guests. Beware: this property is not honest, not clean, and not livable.
A E.
Se hospedó 3 noches en noviembre de 2025