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Opiniones sobre The Anza - A Calabasas Hotel

3.5 out of 5
The Anza - A Calabasas Hotel
23627 Calabasas Rd, Calabasas, CA

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 454 de 1004 opiniones" "
Evaluación: 8 - Bueno. 252 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 123 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 98 de 1004 opiniones" "
Evaluación: 2 - Terrible. 77 de 1004 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Marco

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place is quite good, clean and its rooms are remodeled. It really met my expectations, very friendly and attentive staff
Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service el 15 feb. 2024
Marco, it's wonderful to hear that The Anza A Calabasas Hotel met your expectations with our revitalized rooms and cleanliness. It's also great to know our team members were able to provide you with friendly and attentive service. We are looking forward to your next visit.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 6 noches en septiembre de 2023
Respuesta de Customer Service el 17 oct. 2023
Obrigado pela classificação fantástica, Richard!É incrível que possamos superar suas expectativas durante a sua estadia no The Anza A Calabasas Hotel. Estamos todos ansiosos pela sua próxima estadia conosco.

8/10 Bueno

Carlos Lopez

Se hospedó 6 noches en mayo de 2023
Respuesta de Customer Service el 1 jul. 2023
Thank you for the 4-star rating, Carlos!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at The Anza A Calabasas Hotel. Thank you again for sharing!

8/10 Bueno

Guadalupe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy agradable y la ubicación excelente
Se hospedó 2 noches en octubre de 2022
Respuesta de Henry el 31 oct. 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

MARIA DE LOS ANGELES

Viajó con su familia
No tenía nada de lo que ofrecia en vip
Se hospedó 2 noches en marzo de 2022
Respuesta de Henry el 29 mar. 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Mediocre

Luis, Guadalajara

Viajó con su pareja
Le gustó: Limpieza
Excellent location. The room was really noisy, you hear the steps from upstairs, the highway is 100 fts from the room. The bed was uncomfortable. They charge you for the parking. I didn't have any VIP benefits.
Se hospedó 1 noche en marzo de 2022
Respuesta de Henry el 21 mar. 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bueno

Pao

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy bien aunque deberían aceptar cash para xomprar en la tiendita
Se hospedó 1 noche en enero de 2022
Respuesta de Henry el 25 ene. 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

JUDITH

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Personal y atención, servicios
Que esta cerca de areas bonitas pero la alfombra estaba sucia y no tenia restaurante
Se hospedó 1 noche en noviembre de 2021
Respuesta de Henry el 19 nov. 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

ROBERTO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena experiencia
Muy buena atencion y siempre dispuestos a guiar en todo lo necesario en el viaje y estadia. Limpio y ordenado. 100% recomendado
Se hospedó 4 noches en octubre de 2021
Respuesta de Henry el 30 oct. 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Ernesto

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was dirty it even had frutiloops beside the bed …. We had to wait for the checkin until 430 !!! The bottom of the elevator was broken ….
Se hospedó 2 noches en junio de 2021
Respuesta de Henry el 21 jun. 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
Muy conveniente ubicación, la habitación es cómoda y funcional, con la pandemia está muy reducido en servicios, hasta se dificulta la limpieza del cuarto, algunos empleados tienen poca disposición a ayudar, está un poco sucio y descuidado en detalles como las alfombras. Sencillo pero cumple con lo básico
Se hospedó 6 noches en enero de 2021
Respuesta de Henry el 25 ene. 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

juancano, colombia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy comodo y todo el personal muy serviciales volvere en una proxima ocasión
Se hospedó 2 noches en julio de 2020
Respuesta de Henry el 8 jul. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Se hospedó 5 noches en septiembre de 2019
Respuesta de Henry el 8 oct. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Henry el 8 oct. 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Luis

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Excelente ubicacion, el servicio del personal creo le falta atencion, sobre todo en limpieza a cuartos.
Se hospedó 6 noches en julio de 2019

10/10 Excelente

JOSEP MARIA, Girona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena experiencia
Buen hotel, reformado no hace mucho, con decoración moderna. Habitación muy amplia, camas cómodas. Entorno del hotel muy agradable. Muy bien comunicado en coche con las principales atracciobes de Los Angeles. Repetiria.
Se hospedó 4 noches en junio de 2019

10/10 Excelente

Stan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is nicely placed next to a shopping center. Supplies and activities available.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Joel, San Ramon

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
Location. Renovated. Didn’t like noisy rooms by highway which staff would not change.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Joshua

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024

4/10 Mediocre

Jakelyn

Viajó con su familia
Th
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
We appreciate the feedback, Jakelyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excelente

Teresa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed my stay, nice big rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 20 abr. 2024
Teresa, it's wonderful to hear that you had a pleasant stay at The Anza A Calabasas Hotel. We are glad to know you appreciated our spacious rooms. We strive to offer comfortable and inviting accommodations and it seems we hit the mark during your visit. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Andrea

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was my second time staying at the Anza Hotel and I liked how friendly the staff was and how they remodeled so everything looked great.
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service el 18 abr. 2024
Andrea, it's wonderful to hear about your return visit to The Anza A Calabasas Hotel. It's pleasing to know that our team members' friendliness left an impression, and that our recent renovations met your expectations. We truly appreciate your positive feedback and look forward to welcoming you back for a third visit in the future.

8/10 Bueno

Ashley

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Staff was incredibly friendly and helpful. The area is very cute and lots of things nearby to see and do. LOVE the robot who delivers things to your room! :D A little noisy but that's equally the fault of the other guests...
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Ashley, your kind words about the friendliness and helpfulness of our team members at The Anza A Calabasas Hotel are truly appreciated. We're delighted you enjoyed our appealing location and our unique robot room delivery feature. Regarding your concern about noise, please know that we are always eager to do what we can to ensure the comfort of our guests. Looking forward to welcoming you back soon.

2/10 Terrible

steven

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
The air conditioning didn’t work; the coffee machine didn’t work; the computer didn’t work at checkout; the parking lot was full! Just awful
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Steven, we regret to hear about the difficulties you encountered during your stay. It's disappointing when services like air conditioning, our in-room coffee facilities, and the check-out process can't meet expectations. We understand the inconvenience a crowded parking lot can cause. Rest assured, we're dedicated to enhancing every aspect of our guests' experience and thank you for highlighting these important areas for improvement.

2/10 Terrible

Diana

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
We appreciate the feedback, Diana.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Bueno

Zenon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice area, hotel seemed ok
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 17 abr. 2024
Zenon, thank you for sharing your thoughts. We are pleased to know that you found the location of The Anza A Calabasas Hotel to your liking. Your feedback is much appreciated and will help us continue to improve. We look forward to welcoming you back in the future.

10/10 Excelente

Dora

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel is in a nice and convenient area. Staff was very kind, professional and friendly.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 12 abr. 2024
Dora, thank you for your kind words. It's wonderful to hear that you appreciated The Anza A Calabasas Hotel's location and found our team members to be kind, professional, and accommodating. We hope to have yet another opportunity to serve you in the future.

8/10 Bueno

Zahira

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Expected nicer. It looked like transients lived there.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Zahira, it's disheartening to hear that your stay did not meet your expectations. Our aim is to provide a welcoming environment for all guests and we're saddened this wasn't your experience. It is crucial for us to understand and investigate such concerns closely. We appreciate your feedback and will utilize it to improve guest satisfaction. Thank you.

6/10 Aceptable

Maribel, Pasadena

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
At night some guests on our floor were making a lot of noise. Someone tried to open our door thinking it was their room.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 9 abr. 2024
Maribel, it seems like your experience was affected by a noisy environment and misunderstandings in the hallway. Your comfort and peace of mind are our top priority, and we certainly understand how this could have impacted your stay. We encourage guests to notify our team about any concerns during their stay so we may be able to resolve them immediately. Your feedback has been noted, and we will ensure our team takes steps to improve the experience for our future guests. Thank you for your understanding.

6/10 Aceptable

Jeffrey

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 24 abr. 2024
Jeffrey, thank you for taking the time to rate your stay at The Anza A Calabasas Hotel. We strive to offer all our guests a positive experience, so we would appreciate hearing more about your stay and areas where we could improve. We look forward to receiving your valuable feedback.

10/10 Excelente

GICELA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 21 abr. 2024
Thank you for the fantastic rating, Gicela!It's outstanding you had such a wonderful experience at The Anza A Calabasas Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Aceptable

TAKASHI, Kunitachi

Viajó con su familia y niños pequeños
Le gustó: Estado de la propiedad e instalaciones
It is on pretty street
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
We appreciate you leaving your feedback with us, Takashi.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Bueno

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved staying at The Anza. The property and hotel had charming and it smelled really good. The rooms were peaceful and spacious. When replacing toiletries in the room, staff would benefit from a checklist to be sure they have everything. Also, we loved the coffee and food place in the hotel and would have loved if it was open longer. We had a great stay and cannot wait to go back!
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Joseph, it's warming to know you loved your stay at The Anza A Calabasas Hotel. We can sense your fondness for our aromatic and inviting atmosphere as well as our roomy, serene accommodations. Your suggestion about ensuring all toiletries are fully restocked is valuable and we'll certainly consider a system to improve this. It's also great to hear you enjoyed our on-site dining options; we'll look into extending their hours in the future. We eagerly await your next visit!

10/10 Excelente

Rajat

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 27 mar. 2024
Rajat, thank you for your review. It's wonderful to hear you appreciated The Anza A Calabasas Hotel. We're thrilled you had a pleasant stay and look forward to welcoming you back in the future.

4/10 Mediocre

Tanya, Parkville

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Location is excellent. Property was subpar. AC didnt work in our room. Neither did the telephone. Unable to call front desk, unless using my cell phone. Restaurant out of food. Dont believe I will go back. Cambria will get my business.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Tanya, we appreciate your feedback. It's unfortunate to know you faced issues with room amenities and our restaurant service. Please know we strive to ensure comfort and satisfaction, so we kindly ask that in the future you notify management of any issues so that they may be resolved immediately. In light of your feedback, we'll focus on improving these areas. We hope you'll reconsider and offer us a chance to serve you better in the future.

8/10 Bueno

Thomas

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location in Calabasas for business.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Thomas, thank you for taking the time to share your experience. It's wonderful that the Anza A Calabasas Hotel's prime location was advantageous for your business needs. We look forward to the opportunity to host you again in the future. Safe travels!

6/10 Aceptable

Maria

No le gustó: Limpieza
Bellman not available, staff not nicest , but front office swell for check-in process.
Respuesta de Customer Service el 24 mar. 2024
Maria, we appreciate your valuable feedback about your check-in experience. We're pleased to know that the process was smooth for you. However, we regret any inconveniences you faced regarding the availability of our bellman and other interactions. We continually strive to improve our guest experiences, and your insights are crucial in that process. We hope to have the chance to serve you better in the future.

6/10 Aceptable

Chiara

Viajó en grupo
No le gustó: Limpieza, personal y atención
Vado al Anza da anni e ci torno sempre volentieri ma stavolta ho trovato l’hotel molto trascurato. Le aree comuni sporche così come l’ascensore che non ho trovato pulito una volta in 4 giorni. La stanza non ci è stata pulita anche se abbiamo lasciato il cartello fuori. Eravamo in 4 ma ogni giorno ci sono stati lasciati asciugamani per 3. Ail check-in è alle 16, eravamo lì alle 15.50 e’ stato detto che avremmo dovuto pagare per un saldi check-in. Le ho detto che nei 10 minuti avrebbe intanto putito inserire tutti i documenti . E per le 16 il check-in era fatto … mah mi chiedo se sia cambiata la proprietà e comunque di dispiace poiché la zona è comoda e l’hotel molto bello
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 23 mar. 2024
Chiara, evidentemente il vostro ultimo soggiorno non ha rispettato le vostre aspettative passate. Ci scusiamo per la vostra percezione di trascuratezza nelle aree comuni e nella stanza. Siamo sorpresi del problema riscontrato con gli asciugamani poiché il nostro team è solitamente preciso su questi dettagli. Riguardo al momento del check-in, auspichiamo che ogni futuro arrivo si svolga nel modo più fluido possibile. Ci impegniamo a fare passi decisivi per migliorare l'ospitalità offerta ai nostri ospiti. Apprezziamo il vostro feedback e speriamo che deciderete di darci un'altra possibilità nel futuro.

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 8 abr. 2024
Cheryl, it's terrific to see that you've had a 5-star experience at The Anza A Calabasas Hotel. We're thrilled to know that we've met your expectations and we look forward to providing you with the same level of excellence in the future! Thank you for choosing us.

10/10 Excelente

Heidi L

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice! Comforting beds!
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service el 17 mar. 2024
Heidi, thank you for your wonderful feedback! We're thrilled you had such a relaxing stay at The Anza A Calabasas Hotel. The comfort and satisfaction of our guests are always our top priorities. Happy to know our cozy beds contributed to your enjoyable experience. We hope to welcome you back in the future for another pleasant stay.

4/10 Mediocre

Nitzan

No le gustó: Limpieza, personal y atención, servicios
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 3 abr. 2024
Nitzan, although there is no specific feedback given alongside the rating, your score indicates that your stay didn't meet expectations. It's disappointing to know this, and we would appreciate the opportunity to learn more about any issues encountered during your stay. Insights from guests like you greatly aid us in making necessary improvements. We hope for the chance to deliver a better experience should you choose to visit us in the future.

4/10 Mediocre

Aubrey

Viajó con su pareja
Le gustó: Personal y atención
Lots of stuff in room is broken or run down. The AC wasn’t working and window doesn’t open, so it was very stuffy. You have to pay $15 a night for parking. Staff is kind of hard to get a hold of as well. It’s next to shopping which is nice
Respuesta de Customer Service el 14 mar. 2024
Aubrey, we're disheartened to read about your experience. It's regrettable that some features of your room did not meet the standards we strive to maintain, and in particular that you found the room's ventilation unsatisfactory. The additional fee you mentioned for parking is an industry standard to maintain the lot's upkeep and security. We're glad you found our location near shopping centers beneficial, and we hope to improve upon your impressions of our team's accessibility. We appreciate your feedback and will use it to refine aspects of our service. We trust you will give us a chance to provide a better experience on your next visit.

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cozy, nice amenities, clean, attractive, and comfortable for a great price point. Gym area could use a touch of paint, but not a big deal.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 14 mar. 2024
Jennifer, it's wonderful to hear you appreciated The Anza A Calabasas Hotel's comfort, cleanliness, enticing amenities, and affordability. Your feedback about the gym area needing a bit of cosmetic enhancement is noted, and we continually strive for overall improvement. Thank you again for your positive feedback and we look forward to having you stay with us again in the future.

10/10 Excelente

F.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Such a respite from the craziness that has become our world. We love this place!
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 6 mar. 2024
F., it's heartwarming to read about your fondness for The Anza A Calabasas Hotel. We are glad to have offered a tranquil retreat amid life's chaos. We look forward to welcoming you back for more memorable experiences.

4/10 Mediocre

Juliana

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 5 mar. 2024
Juliana, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excelente

Lianna

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I felt safe with my family
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 23 feb. 2024
Lianna, it's wonderful to hear that you and your family felt secure during your stay at The Anza A Calabasas Hotel. It's always our priority to provide a comfortable and secure environment for our guests. We thank you for choosing us and hope to have the pleasure of welcoming you back in the future.

6/10 Aceptable

Rich

Le gustó: Limpieza, personal y atención, servicios
I really enjoyed the spacious rooms. I did not appreciate the nightly parking fees, and especially only finding out about those extra fees after I arrived.
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service el 14 feb. 2024
Rich, thank you for sharing your experience. It's wonderful to know that the room area impressed you. However, we sincerely apologize for any inconvenience caused by the post-arrival communication regarding additional charges. Moving forward, we will make greater efforts to inform our guests about all costs upfront. We appreciate your candid feedback and hope for an opportunity to serve you better in the future.

10/10 Excelente

Ronald, sacramento

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location! Walking distance to dining, coffeeshops, shops and grocery stores. Our room was clean but the highlight of our stay was the tall, jovial and very friendly cleaning guy. He made not just us, I heard him interact with other guests, very welcome. Sadly I forgot to ask his name
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 6 feb. 2024
Ronald, thank you for reviewing your visit at The Anza A Calabasas Hotel. We're thrilled you enjoyed our convenient location and found your room to be spotless. Your compliments about the cheerful and amicable demeanor of our cleaning colleague have also been noted. It's interactions like these that help create a warm and welcoming environment for our guests. We hope to see you again soon.

8/10 Bueno

Pam

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Could be a nice place.
The front desk was amazingly friendly and helpful. The beds were comfortable. The cleanliness needs some work. There were some unmentionables stashed under the bathroom sink area apparently left by a previous customer, our room was near the front lobby and there was a radio of some sort that was playing all night long. At first I thought it might have been a bar down the street, but it was on well past closing time. Parking was only $15 a night which compared to other places seemed reasonable. It is also walking distance to several places to eat. We have to go back next week and not sure if we will stay there again. We did let them know about the music and “presents” under the sink.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 2 feb. 2024
Pam, it's pleasing to know you appreciated our friendly and helpful front desk and enjoyed the comfort of our beds at The Anza A Calabasas Hotel. We apologize for any disappointments concerning housekeeping as we always strive for clean and welcoming rooms. Regarding the continuous music from the radio, your feedback is being addressed to improve our guest's restful stay. We're glad you found our parking fees reasonable and loved the property's convenient location. Looking forward to giving you an even better experience if you choose to stay with us again. Your feedback was valued and action has been taken to correct the issues.

4/10 Mediocre

Mallory

Le gustó: Limpieza, estado de la propiedad e instalaciones
The air conditioning in the room didn’t work - I had it on full blast and the room got *hotter* over the course of three hours. I tried calling the front desk and was on hold for ten minutes and no one picked up. I couldn’t sleep either night due to the heat. Additionally, the remote control for the tv wasn’t working. I couldn’t exit or return to menu or turn the volume down or even turn the tv off on the second night. I had to unplug the tv just to turn it off and go to sleep. Vert disappointed in it. It looks nice and is well-furnished and designed but the substance is poor.
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 30 ene. 2024
Mallory, it is regrettable to hear about the issues you experienced with room temperature and television operation. We understand how crucial it is to maintain a comfortable environment and provide functional amenities. Our team strives to provide immediate assistance when contacted, and we apologize if your experience was different. We appreciate your feedback on the room design, but regret the overall experience did not meet your expectations. Your comments will be valuable in directing improvements where they are necessary.