Reception

Reviews of Sheraton Los Angeles San Gabriel

4 out of 5
Sheraton Los Angeles San Gabriel
303 E. Valley Blvd, San Gabriel, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 694 out of 1002 reviews" "
Rating 8 - Good. 178 out of 1002 reviews" "
Rating 6 - Okay. 53 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BALAZS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you
Stayed 2 nights in May 2024
Response from HotelMgmt on 17 May 2024
Thank you for your high recommendation. We at Sheraton Los Angeles San Gabriel are delighted you had an excellent stay and hope to have the pleasure of welcoming you back again!

10/10 Excellent

ling, katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from HotelMgmt on 9 May 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

8/10 Good

Joe

Traveled with family
Liked: Cleanliness
price a bit high
Stayed 1 night in May 2024
Response from HotelMgmt on 8 May 2024
Thank you, Joe, for taking the time to share your thoughts with us. We are happy your stay earned a great score but understand the pricing did not perfectly suit your preferences. We strive to offer an experience that aligns with our rates and will continue to assess this. Hopefully, we can win you over entirely during a future visit.

10/10 Excellent

Piu

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotelmgmt on 7 May 2024
Receiving your five-stars means a lot to us, Piu! Thank you and we hope to see you again soon.

10/10 Excellent

Jp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Loretta

Liked: Cleanliness, property conditions & facilities
newer hotel in the area
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Thank you, Loretta, for your wonderful review! We're thrilled to hear that you enjoyed your stay at Sheraton Los Angeles San Gabriel and that you found our hotel to be a newer option in the area. Your satisfaction means the world to us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another fantastic getaway!

10/10 Excellent

bixian

Liked: Cleanliness, staff & service, property conditions & facilities
Is my second time to stay here, the location is perfect
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 26 Apr 2024
Thank you for the excellent review, Bixian! It’s wonderful to hear that you chose to stay with us again and continue to enjoy our perfect location. We look forward to your next visit at Sheraton Los Angeles San Gabriel!

10/10 Excellent

ARIEL, SAN GABRIEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for your positive feedback, Ariel! We're delighted to hear that everything met your expectations at Sheraton Los Angeles San Gabriel. We look forward to your next visit and hope to continue providing you with impeccable experiences!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this hotel. Very clean, very quiet, the staff is so amazing and professional. I would stay here again.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 19 Apr 2024
Kristina, we're thrilled to hear that you loved everything about your stay with us at Sheraton Los Angeles San Gabriel, from the cleanliness and tranquility to the professionalism of our team. It’s our goal to provide a welcoming and memorable experience for all our guests, and your kind words affirm that we are on the right track. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing us!

8/10 Good

Yimin

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 17 Apr 2024
Thank you for taking the time to rate your stay, Yimin. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 Excellent

Jacky Gmail

Stayed 4 nights in Apr 2024

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I had to pay for parking per night. Also, I had trouble with my parking permit where it didn’t work with the reader.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Henry, thank you for taking the time to review your stay with us. We're glad you felt your experience was deserving of five-stars rating overall. However, we sincerely regret any inconvenience you encountered at the parking kiosk. We will be sure the reader functions properly and the instruction for use is clear. We hope to welcome you back soon for a more seamless and satisfying stay. Thank you.

4/10 Poor

yan yu tess

Stayed 10 nights in Mar 2024

10/10 Excellent

Frances

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Realization, easy to walk to restaurants. Staffs are friendly and helpful. Room was clean. Like that there is a Starbucks in the hotel.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 12 Apr 2024
Frances, thank you for your perfect rating of Sheraton Los Angeles San Gabriel. We are delighted you had an excellent stay and were pleased with our friendly team and clean accommodations. It is also wonderful to hear that you found our location convenient. The pleasure would be ours to welcome you back!

10/10 Excellent

Shuo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, will come back again
Stayed 5 nights in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Shuo, thank you for your high recommendation of Sheraton Los Angeles San Gabriel. We are delighted you had an excellent stay and were pleased with our accommodations and amenities. We look forward to your next stay with us!

10/10 Excellent

Weiwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive
Stayed 5 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
Thank you, Weiwen, for your honest feedback. While we are happy your stay was worthy of a perfect score, we regret any rates did not suit your preferences. We do price our parking competitively and hope that despite this you will continue to choose our property when you are back in the area.

10/10 Excellent

zhou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 30 Mar 2024
Thank you, Zhou, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

arsenio, Lathrop

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 15 Apr 2024
Thank you for your five-stars, Arsenio. We look forward to your return and hope it's soon!

10/10 Excellent

Jason Jun Keng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were very pleased with Sheraton San Gabriel. Everything was clean, the facilities were well-equipped and the service provided by the staff was impeccable. My only gripe was that there were only 3 main accessible elevators. My partner and I were placed super far away from these elevators and walking back and forth after walking 20k steps a day was quite troublesome. Other than that, we will definitely be booking with Sheraton again in the future!
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 25 Mar 2024
Jason Jun Keng, thank you for sharing your experience with us. We're thrilled to hear that you and your partner were very pleased with your stay at Sheraton Los Angeles San Gabriel. It's wonderful to know that you found everything sparkling clean and perfectly equipped, and the service provided by our team impeccable. We apologize for any inconvenience caused by the limited number of accessible elevators though and the distance from your room. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our guest experience. We're delighted to hear that you'll be booking with Sheraton again in the future and feel free to request a room closer to the elevators.

10/10 Excellent

Derek, Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Central location.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 25 Mar 2024
Derek, thank you for your review! We're pleased to hear that you found your accommodations pristine and appreciated our central location. Providing a clean and convenient environment for our guests is important to us, and we're glad that we met your expectations in both aspects. We appreciate your feedback and hope to have the opportunity to welcome you back to Sheraton Los Angeles San Gabriel for another outstanding stay!

8/10 Good

Yat C

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 21 Mar 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

8/10 Good

Chentong

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from HotelMgmt on 21 Mar 2024
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing. The suite I’m in is very clean and beautiful. I’ll be back very soon after this stay. Thank you!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 19 Mar 2024
It's fantastic to hear that our team made such a positive impact on your stay here at Sheraton Los Angeles San Gabriel, Melody! We're also delighted to know you found your suite not only clean but beautifully appointed. Your plans to return soon are the highest compliment we could receive, and we're already looking forward to your next visit. Safe travels until we see you again, and thank you for choosing to stay with us!

10/10 Excellent

Haining

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 10 Mar 2024
Thank you for your five-star rating, Haining! We hope to be your preferred property whenever your travels bring you to the area.

10/10 Excellent

MARIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and restaurants where great!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 6 Mar 2024
Reading your praise for our team as well as our culinary offerings is rewarding, Maria. Thank you from all of us at Sheraton Los Angeles San Gabriel! We hope to host you again soon and continue to impress you.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 6 Mar 2024
We are happy to offer you an ideal home away from home when you are in town, Karina. We hope your travels bring you back to Sheraton Los Angeles San Gabriel soon for another 10/10 experience.

10/10 Excellent

Hongyi

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 5 Mar 2024
Hongyi, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

10/10 Excellent

Yang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious, very friendly front desk staff
Stayed 1 night in Feb 2024
Response from HotelMgmt on 26 Feb 2024
Reading our team's warm and personable service enhanced your stay at Sheraton Los Angeles San Gabriel is truly rewarding, Yang. Thank you for your rave review. We would love to share another perfect hospitality experience with you when you are back in the area.

10/10 Excellent

Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 26 Feb 2024
Rudy, we are proud to learn your stay at Sheraton Los Angeles San Gabriel was a 10/10. We hope you can return for another perfect experience soon!

4/10 Poor

Howard

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A room of 409 sq ft seems to be small. I booked two queen-sized beds but got two full-sized beds instead. I did not realize it until bedtime, so I did not ask for a change of room. The mattress was uncomfortable and lopsided toward the middle, so I did not sleep well.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Howard, we are thankful you took the time to review your stay. Please know that when reservations are not made with us we are not aware of the details prior to guest arrival. Therefore, room types are based on availability at check-in. We would be happy to assist you with your future travel plans so that we may deliver a perfect 10 experience.

8/10 Good

Chuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
We're committed to providing our guests with a comfortable and enjoyable stay here at Sheraton Los Angeles San Gabriel, and your positive feedback is appreciated. We look forward to the opportunity to welcome you back in the future and hope to learn more details about how to win you over entirely. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

8/10 Good

Jeffery

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our check out time is 11:00 am, but our access to the room was disabled at 10:00 am. Other than that, everything else was good.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 12 Feb 2024
Jeffrey, thank you for taking a moment to share your feedback. We are pleased your overall stay was wonderful, but we apologize for the mixup with your access before departure. Hopefully, you will be joining us again soon so we can earn another star or two.

10/10 Excellent

Ma Corazon P

Stayed 5 nights in Feb 2024
Response from HotelMgmt on 21 Mar 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Friendly staff. Parking garage is decent
Response from HotelMgmt on 5 Feb 2024
We appreciate your choice to stay with us, Nancy! Hearing that you enjoyed our cleanliness, friendly service, and convenient on-site parking has brightened our day. Please allow us to welcome you back again soon!

10/10 Excellent

Feili

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and nice hotel
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 5 Feb 2024
Thank you for your high praise, Feili! We're delighted that you enjoyed your time with us at the Sheraton Los Angeles San Gabriel, and we appreciate your five-star rating. Please make plans to revisit soon!

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from HotelMgmt on 29 Jan 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon, George.

10/10 Excellent

Shirley

Stayed 2 nights in Jan 2024
Response from HotelMgmt on 25 Jan 2024
Your perfect score has brightened our day, thank you! Come back soon, Shirley!

10/10 Excellent

wei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 23 Jan 2024
Wei, your high praise is truly valued and appreciated. We always love welcoming you to Sheraton Los Angeles San Gabriel and we look forward to many more beautiful visits in the future.

8/10 Good

O'Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 22 Jan 2024
We appreciate your positive rating and hope to see you again soon for another great stay!

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 21 Jan 2024
Eunice, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again!

10/10 Excellent

Hongjun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
the spacious room
Stayed 7 nights in Jan 2024
Response from HotelMgmt on 19 Jan 2024
Thank you for sharing your thoughts, Hongjun. We're delighted that you appreciated the spaciousness of your room here at Sheraton Los Angeles San Gabriel. Comfort and convenience are top priorities, and it's great to know that we met your expectations in this regard. We look forward to hosting you again in the future, ensuring another perfect stay.

10/10 Excellent

wei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 1 night in Jan 2024
Response from HotelMgmt on 16 Jan 2024
Wei, it was an honor to receive your compliments. We are glad your time at Sheraton Los Angeles San Gabriel was five-star worthy and we hope we have enticed your return in the future. Thank you!

10/10 Excellent

Maritoni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, rooms are nicely finished and nice amenities on property.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 11 Jan 2024
We are please our luxuriously updated guest rooms and fantastic leisure amenities left a positive impression on you, Maritoni. Thank you for sharing your compliments and we hope to see you again soon here at Sheraton Los Angeles San Gabriel.

10/10 Excellent

Kyunghee, santa clara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I often use this place because it's clean
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 11 Jan 2024
We take great pride in ensuring sparkling clean accommodations for our guests. Thank you for highlighting this, Kyunghee. Be sure to choose Sheraton Los Angeles San Gabriel whenever you are in the area.

10/10 Excellent

PATRICK, Rosemead

Stayed 5 nights in Jan 2024
Response from Hotelmgmt on 27 Jan 2024
We appreciate your high rating, Patrick. It was a pleasure serving you, and we hope to welcome you back soon!

10/10 Excellent

Gina

Traveled with family
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 11 Jan 2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Gina!

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for taking a moment to leave us this five-star rating, Ryan. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pasadena Visit
Staff was extremely helpful and positive. Room and gym were clean, stocked and spacious. Lobby was festive for the season. Lobby bar was an excellent place to gather with family to share food and drinks.
Stayed 4 nights in Dec 2023
Response from HotelMgmt on 8 Jan 2024
Sheri, it's wonderful to hear that our team's positive attitude contributed to your enjoyable stay. We're also delighted that you found your guest room impressive as all as our leisure amenities. It's great to know that the lobby bar served as a perfect spot for you to gather with your family. We're committed to providing a welcoming and comfortable environment for our guests, and your feedback is a testament to our efforts here at Sheraton Los Angeles San Gabriel. We look forward to your next visit and the opportunity to offer another delightful experience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Wonderful Service
A very nice updated hotel. What makes this exceptional is the service provided by hotel staff!
Stayed 4 nights in Dec 2023
Response from HotelMgmt on 8 Jan 2024
Thank you for your kind words, Robert. It's heartening to know that our beautiful updates met your approval and that the impeccable service provided by our team stood out and enhanced your experience. Delivering top-notch service is a priority, and hearing such positive feedback is incredibly rewarding. We're looking forward to welcoming you back for another wonderful stay here at Sheraton Los Angeles San Gabriel!