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Opiniones sobre Rodeway Inn Ontario Airport Mills

2 out of 5
Rodeway Inn Ontario Airport Mills
4075 E Guasti Rd, Ontario, CA

Opiniones

6,4
Evaluación: 10 - Excelente. 181 de 742 opiniones" "
Evaluación: 8 - Bueno. 148 de 742 opiniones" "
Evaluación: 6 - Aceptable. 155 de 742 opiniones" "
Evaluación: 4 - Mediocre. 117 de 742 opiniones" "
Evaluación: 2 - Terrible. 141 de 742 opiniones" "

6,4/10

Limpieza

7,4/10

Personal y atención

6,8/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Eduardo

Viajó con su pareja, Viajó por negocios
No le gustó: Servicios
Piden deposito de 100 dolares y no los reembolsan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Specialist el 23 dic. 2023
Hi Eduardo,We appreciate your feedback and understand that the deposit policy might have been an inconvenience for you. It's important to note that deposit requirements are a standard practice in the hospitality industry to safeguard against potential damages or incidental expenses. Our policy is communicated transparently during the booking process, and we regret any confusion it may have caused. We strive to provide excellent service and hope you had an enjoyable stay otherwise.

6/10 Aceptable

Wilian

Se hospedó 7 noches en julio de 2023
Respuesta de Guest Relations Specialist el 6 sept. 2023
Hi Wilian,Thank you for taking the time to leave your rating. We always aim to provide the best possible experience for our guests, and we appreciate your feedback. If you ever decide to stay with us again and have any specific suggestions or comments, please feel free to share them. Your input helps us improve, and we hope to have the opportunity to make your next stay even better.

8/10 Bueno

LUIS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena habitación
La habitación muy amplia, limpia, con todo lo básico. Frigobar, horno microondas.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 19 ago. 2023
Hi LUIS,We're glad to hear that you found your room spacious, clean, and well-equipped with essential amenities like a minibar and a microwave oven. Providing a comfortable and convenient experience for our guests is a top priority for us. If there's anything else you need during your stay, feel free to reach out to our staff. We hope you have a great time during your stay with us!

8/10 Bueno

jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations Specialist el 21 jun. 2023
Dear Jorge,Thank you for choosing to stay at our hotel and for rating your experience with us. We appreciate your positive rating and are glad to know that you had a satisfactory stay at our property.We strive to provide our guests with excellent service and a comfortable experience, and we're pleased to see that reflected in your rating. If there is anything specific you would like to share about your stay or any suggestions for improvement, please feel free to reach out to us.We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.

4/10 Mediocre

José

Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations Specialist el 30 may. 2023
Dear José,Thank you for choosing to stay at our hotel. We appreciate your feedback and rating. We value your opinion and will continue to work hard to provide the best possible experience for our guests. If there's anything specific you'd like to share with us regarding your stay, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excelente

Tania

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo un lugar muy limpio relajado tofo muy bien. Very very good place
Se hospedó 2 noches en marzo de 2023
Respuesta de Guest Relations Specialist el 27 mar. 2023
Hi Tania, thank you for choosing to stay with us and for taking the time to provide your feedback on our housekeeping service. We are thrilled to hear that you were satisfied with the cleanliness of your room during your stay. Our team of dedicated housekeeping professionals takes great pride in ensuring that every guest room is maintained to the highest standards of cleanliness and hygiene. We understand how important it is for our guests to feel comfortable and relaxed during their stay, and we are committed to providing a clean and safe environment for all of our guests. We look forward to welcoming you back to our hotel in the near future, and we will strive to make your next stay even more enjoyable.

8/10 Bueno

Raul

Se hospedó 2 noches en marzo de 2023
Respuesta de Guest Relations Specialist el 31 mar. 2023
Hi Raul, thank you so much for your high rating of our hotel! We are glad that we have been an important part of your travel convenience. We're delighted you had a great time with us and we look forward to serving you again!

10/10 Excelente

Hazel Vargas

Se hospedó 1 noche en enero de 2023
Respuesta de Guest Relations Specialist el 8 mar. 2023
Hi Hazel, it's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

10/10 Excelente

Maria

Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Daña

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
Servicio al cliente bien. Excesivo olor a cigarro en el cuarto
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Todo bien
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Alejandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2020

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Comodo. Cerca de centros comerciales
Regular la calidad en el aseo de la habitacion El horario para el desayuno muy recortado y el personal de comedor poco atento

4/10 Mediocre

rodolfo, CDMX-MEXICO

No le gustó: Estado de la propiedad e instalaciones
Los andadores están en malas condiciones y muy sucios,además mucho ruido

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones

2/10 Terrible

Alma, Phoenix az

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Decepcionada completamente
Sinceramente nada de lo que se mira en internet,nos dieron un cuarto de fumadores y eso no era lo que habíamos reservado Estaba lleno de tierra y hasta tenía telarañas tuve que cancelar y buscar otro hotel en mejores condiciones

2/10 Terrible

conrado, ontario

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Delincuencia---- delinquency
The room smelled of cigarettes too , till my bags clothes that do not remove cigarette smoke was olio . And the worst was that night came a black and 7 ft knocking on the door kicking and wings 9 pm after another as wings wings 11.00 pm... and 7:00 a.m. other three men were the drug aspect . I realized that the person I was before I sold drugs so decided to leave the hotel quickly , not to be confused with a drug dealer and not pay the consequences to be confused with one La habitación olía demasiado a cigarro, asta la ropa de mis maletas que no saque se olio humo de cigarro. Y lo peor fue que por la noche llego un negro como de 1.90 mt tocando a la puerta a patadas.. como alas 9 pm después otro como alas 11.00 pm y otro alas 7:00 am fueron los tres hombres de aspecto de drogadictos. entendí que la persona que estaba antes que yo vendía droga por lo que decidí salir rápido del hotel, para no ser confundido con un vendedor de droga y no pagar las consecuencias al ser confundido con uno

4/10 Mediocre

marco antonio ibarra

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

maree

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist el 13 may. 2024
Hi Maree,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Aceptable

Rachel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Train comes through multiple times at night.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist el 6 may. 2024
Hi Rachel,We sincerely apologize for any inconvenience caused by the train passing through during the night. While we understand the disturbance it may cause, please note that the hotel is situated close to the railway, and unfortunately, train schedules are beyond our control. However, we appreciate your feedback and will certainly take it into consideration as we strive to enhance the overall experience for our guests. We hope despite this issue, you were able to enjoy the other aspects of your stay with us.

10/10 Excelente

Rachel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
I didn’t feel comfortable to take a shower because the shower head was covered in rust and calcium. The staff is extremely friendly. The bed is super comfortable and I appreciate the extra blankets. I love that the rest of the room was clean, comfortable and included a mini fridge and microwave.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 4 may. 2024
Hi Rachel! Thank you for your feedback! We're pleased to hear that you found our staff to be extremely friendly and that you enjoyed the comfort of our beds and the amenities in the room.We apologize for any inconvenience caused by the condition of the shower head. Your feedback is valuable to us, and we will address this issue promptly to ensure that it's resolved for future guests.We're glad that the rest of the room met your expectations and that you appreciated the cleanliness and the inclusion of a mini fridge and microwave.We appreciate your kind words and hope to have the opportunity to welcome you back for another comfortable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Aceptable

Jeffery, Valrico

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 24 abr. 2024
Hi Jeffrey! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

6/10 Aceptable

Griselda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 24 abr. 2024
Hi Griselda! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

8/10 Bueno

Sherry

Le gustó: Limpieza, personal y atención, servicios
Pot holes near entrance to property
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management el 19 abr. 2024
Hi Sherry! Thank you for your positive rating and for bringing the issue with the potholes near the entrance to our attention. We understand that the first impression of our property is important and are looking into addressing this matter as quickly as possible to improve access and safety for all our guests.We appreciate your feedback as it helps us maintain and improve our facilities. We look forward to welcoming you back soon, hopefully with a smoother entrance to enhance your next visit. Thank you for choosing to stay with us!

10/10 Excelente

Josef

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist el 6 may. 2024
Hi Josef,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excelente

Selina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed my stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 15 abr. 2024
Hi Selina! Thank you for your 5-star rating and for letting us know that you enjoyed your stay! We strive to make each guest's experience comfortable and pleasant, and it’s great to hear that we succeeded with your visit. We look forward to the opportunity to host you again soon and hope to continue making your future stays just as enjoyable. Thank you for choosing to stay with us!

10/10 Excelente

Claudia Ivonne

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 16 abr. 2024
Hi Claudia! We are thrilled to receive your 5 out of 5 rating! It’s wonderful to know that you had such a positive experience with us. Your high marks serve as a strong motivation for our team to continue delivering exceptional service and hospitality. We sincerely thank you for your recognition and look forward to welcoming you back soon for another excellent stay.

6/10 Aceptable

ROBERTO

Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management el 16 abr. 2024
Hi Roberto! Thank you for your rating of 3 out of 5. We understand that while some aspects of your stay met your expectations, there is still significant room for improvement. We sincerely apologize for any inconvenience you experienced and would appreciate it if you could share more specific details about the areas where we fell short. Your feedback is crucial for us to enhance our services, and we hope to provide a much better experience on your next visit.

2/10 Terrible

Luis

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist el 4 may. 2024
Hi Luis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Bueno

sergio, Laveen

Le gustó: Limpieza, estado de la propiedad e instalaciones
Hotel was ok, near truck stop, just they need to improve in customer service.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 13 abr. 2024
Hi Sergio! Thank you for taking the time to review your stay. We're glad to hear that the location was convenient for you, but it sounds like there was room for improvement in customer service. We appreciate your feedback as it helps us to enhance our guest experience. We hope to have another opportunity to serve you better in the future.

2/10 Terrible

Andres

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Make sure to call in advance to confirm your reservation with the correct total rate amount. If there is an event happening, they will not honor nor change what you have set your rate.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations Management el 29 mar. 2024
Hi Andres! We appreciate you taking the time to share your feedback with us. It's disheartening to learn about the inconvenience you experienced regarding the reservation process. We sincerely apologize for any confusion or frustration this may have caused. Rest assured, we'll review our procedures to ensure clear communication and transparency regarding rates, especially during events. Your feedback is invaluable in helping us improve, and we're committed to delivering a seamless experience for all our guests. If you give us another chance in the future, we'll do our utmost to exceed your expectations.

10/10 Excelente

Raymon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Guest Relations Management el 27 mar. 2024
Hi Raymon! We're delighted to receive your perfect rating of 5 out of 5! It's wonderful to know that you thoroughly enjoyed your stay. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

4/10 Mediocre

Jose

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 27 mar. 2024
Hi Jose! We're genuinely sorry to hear about your less-than-ideal experience, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. Your feedback is important to us, and we're committed to addressing any issues you raise to ensure that they don't recur in the future. If you're willing to provide more details about your experience, we would greatly appreciate the opportunity to make things right. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excelente

Joni

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 11 abr. 2024
Hi Joni! We're delighted to receive your 5 out of 5 rating! Your satisfaction is incredibly important to us, and knowing that we were able to provide you with a fully satisfying experience is what we strive for every day. Thank you for your kind words, and we eagerly await your next visit, hoping to make it just as enjoyable as the last.

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 19 mar. 2024
Hi Jennifer! Thank you so much for awarding us a perfect rating of 5 out of 5! We're delighted to hear that you had such a wonderful experience at Rodeway Inn Ontario Airport Mills. Your satisfaction is our utmost priority, and we're thrilled that we could meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay.

6/10 Aceptable

Diego

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
N/A
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist el 16 mar. 2024
Hi Diego,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Mediocre

Monica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Is right next to truck stop and train. you can hear the planes take off from the airport.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 16 mar. 2024
Hi Monica! We apologize for the inconvenience you experienced during your stay. We understand that noise disturbances can significantly impact the quality of your stay. We regret that the proximity to the truck stop, train, and airport noise negatively affected your experience. Please know that your feedback is important to us, and we will take it into consideration as we strive to improve our guests' comfort and satisfaction. If you decide to stay with us again in the future, please don't hesitate to reach out to our team directly so that we can ensure you have a more enjoyable experience. We hope to have the opportunity to regain your trust and provide you with a superior stay.

10/10 Excelente

Elisa

Le gustó: Personal y atención
Location is good
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist el 24 feb. 2024
Hi Elisa,We're thrilled to hear you found our hotel's location to your liking! Nestled in a prime spot, we strive to offer convenience and accessibility to our guests. Being situated in such a favorable area allows for easy exploration of the surrounding attractions and amenities. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

6/10 Aceptable

Robert

Viajó con su pareja
No le gustó: Servicios
It's a trucking company next door, that is an inconvenience. The receptionist told me I was able to check in an hour earlier but there was a stipulation. I was not informed. They also didn't inform me of the $50 deposit due with the price of the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 21 feb. 2024
Hi Robert! We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We understand that the presence of a trucking company nearby may have caused inconvenience. We will do our best to address any noise issues and minimize any disruptions to our guests' comfort. Regarding the check-in time and deposit information, we apologize for any miscommunication. Our team will review our procedures to ensure that all guests are provided with clear and accurate information regarding check-in times and any additional charges or deposits associated with their stay. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Marvin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Guest Relations Management el 21 feb. 2024
Hi Marvin! We're deeply sorry to hear about your disappointing experience during your recent stay. Your rating of 1 out of 5 concerns us greatly, and we genuinely apologize for any discomfort or inconvenience you encountered. We take your feedback seriously and will investigate the issues you've raised to prevent similar occurrences in the future. Your satisfaction is of utmost importance to us, and we're committed to making things right. If you would be willing to provide more details about your stay, we'd appreciate the opportunity to address your concerns directly. We hope to have another chance to exceed your expectations in the future.

10/10 Excelente

Y

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 9 feb. 2024
Hi Y! We're delighted to hear that you had an amazing experience! Thank you for sharing your positive feedback. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 Terrible

ASHLEY

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Never stayed here and never got my money back!
I went in and canceled my reservation and then was received an email saying that I wasn't able to get my money back because it was an hour past the cancellation time which was not stated when I booked the reservation. So I'm reading this service a zero because it was a zero. I never went to this hotel to stay at and I want my money back
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 9 feb. 2024
Hi Ashley! We're sorry to hear about your experience. It sounds like there was a miscommunication regarding the cancellation policy. We understand your frustration and would like to assist you further with this matter. Please reach out to us directly so we can address your concerns and work towards resolving the issue satisfactorily. Your feedback is important to us, and we apologize for any inconvenience caused.

10/10 Excelente

Robbie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Best motel
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 2 feb. 2024
Hi Robbie! Thank you so much for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you consider us the best motel. Providing exceptional service and accommodations to our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

6/10 Aceptable

Sherry

Le gustó: Personal y atención, servicios
Location close to work.
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relations Management el 2 feb. 2024
Hi Sherry! Thank you for taking the time to share your feedback with us. We're glad to hear that our location was convenient for your work. Your feedback is important to us, and if there are specific areas where we can improve to enhance your overall experience, please feel free to let us know. We're here to ensure that our guests have a comfortable and enjoyable stay. If there's anything else we can do to make your next stay more pleasant or if you have any suggestions, please don't hesitate to reach out. We value your input and appreciate your choosing to stay with us. Thank you, and we look forward to welcoming you back for another stay in the future.

8/10 Bueno

Miriam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I stay here often and it’s a good place for the price .
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 1 feb. 2024
Hi Miriam! Thank you for your continued loyalty and for sharing your feedback with us! We're delighted to hear that you have chosen to stay with us often and that you find our hotel to be a good value for the price. Ensuring that our guests receive excellent value for their stay is important to us, and we're thrilled that you feel satisfied with your experiences with us. Your loyalty means a lot to us, and we're grateful for the opportunity to continue hosting you during your visits. If there's anything else we can do to make your stays even more enjoyable or if you have any suggestions for us, please don't hesitate to let us know. We're always here to assist you and ensure that you have a fantastic experience with us every time you stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for many more great stays in the future!

2/10 Terrible

Jeanette

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bring your own towels
Very loud. Right next to a truck depot. In a very sketchy part of town. Did not give me my deposit back (on line it didn't say anything about a deposit) because "two towels had paint on them"....seriously? That is called make-up and washing my face. Why leave towels on the room if they can't be used???
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 1 feb. 2024
Hi Jeanette! We sincerely apologize for the negative experience you had during your recent stay with us. It's disheartening to hear that your stay fell short of your expectations and that you encountered several issues. Firstly, we apologize for any inconvenience caused by noise from the nearby truck depot. We understand that a peaceful environment is important for our guests, and we regret any disturbance you experienced. Regarding the towels and deposit issue, we apologize for any confusion or inconvenience this caused. We take cleanliness and guest satisfaction seriously, but we understand your frustration if there was a misunderstanding regarding the towels. We will review our policies and communication to ensure clarity for our guests in the future. Additionally, we're sorry to hear that you felt uncomfortable with the location of our hotel. We strive to provide a safe and welcoming environment for all our guests, and we regret that you did not feel at ease during your stay. Your feedback is invaluable to us, and we will use it to address these issues and make necessary improvements to ensure a better experience for our guests in the future. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to contact our management team directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Bueno

Rayleen

Le gustó: Limpieza, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist el 10 mar. 2024
Hi Rayleen,We appreciate your acknowledgment of the cleanliness of our hotel. Maintaining a pristine environment for our guests is a top priority, and we take great care in ensuring all areas are impeccably cleaned and sanitized. Your satisfaction is paramount to us, and we're glad to hear that our efforts have contributed to a positive experience during your stay. Should you choose to visit us again, rest assured that we will uphold the same high standards of cleanliness for your comfort and enjoyment.

10/10 Excelente

Marissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is very close to Two shopping centers, it is next to a truck stop but surprisingly it was quiet throughout the night and it was a pleasant stay
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 31 ene. 2024
Hi Marissa! Thank you for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location near two shopping centers. We're delighted that despite being next to a truck stop, you found your stay to be quiet throughout the night. Providing a peaceful and restful environment for our guests is important to us, and we're glad that we succeeded in providing you with a comfortable experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for nearby attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future!

10/10 Excelente

Delis

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the customer service, because they were very nice and courteous 😊
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist el 29 ene. 2024
Hi Delis,We appreciate your positive feedback regarding our customer service at the hotel. It's wonderful to hear that you found our staff to be very nice and courteous, as we strive to provide a welcoming and pleasant experience for all our guests. Our team takes great pride in delivering excellent service, and your kind words serve as a testament to their efforts. We hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.

2/10 Terrible

maraeus

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 25 ene. 2024
Hi Maraeus! We want to extend our sincere apologies for the challenges you faced during your recent stay, as reflected in your 2 out of 10 rating. Your feedback is genuinely important to us, and we are committed to addressing the issues you encountered. We deeply regret any inconvenience or discomfort you experienced. To better assist you and understand the specific concerns, could you please provide more details about your stay? Your insights are crucial in helping us identify areas for improvement, and we are dedicated to making the necessary changes to ensure a better experience for our guests. We hope for the opportunity to welcome you back for a more positive experience.