Ropa de cama de alta calidad y cortinas blackout

Opiniones sobre Lexen Hotel Hollywood Walk of Fame

2.5 out of 5
Lexen Hotel Hollywood Walk of Fame
2018 North Highland Avenue, Los Angeles, CA

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 455 de 1001 opiniones" "
Evaluación: 8 - Bueno. 317 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 113 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 55 de 1001 opiniones" "
Evaluación: 2 - Terrible. 61 de 1001 opiniones" "

8,8/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cristina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es un hotel muy bien ubicado y el precio corresponde a lo que ofrecen. Es limpio y cómodo. Por el precio lo recomiendo muchísimo
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Care Team el 3 may. 2024
Dar Cristina, thank you for your kind words and recommendation! We're thrilled to hear that you found our hotel to be well-located, clean, and comfortable and that you felt the price corresponded to the value offered. Providing our guests with a positive experience is always our top priority, and we're delighted that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the area!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

Alondra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me pareció bonito y limpio el hotel, lo malo es que cobran extra el estacionamiento
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 24 abr. 2024
Dear Alondra, we're glad to hear that you found our hotel to be nice and clean during your stay! Providing a comfortable and pleasant environment for our guests is our top priority. However, we apologize for any inconvenience caused by the parking charge. We understand that additional fees can be frustrating, and we appreciate your understanding. Your feedback is important to us, and we'll consider it as we strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Que estubo muy bien en todos los aspectos
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team el 10 oct. 2023
Dear Carlos, we're thrilled to hear that your experience with us was excellent in all aspects! Providing a top-notch stay for our guests is always our goal, and your positive feedback is greatly appreciated. If you ever decide to visit us again or have any specific requests to make your stay even better, please feel free to reach out. We look forward to hosting you again in the future and ensuring that your next stay is just as enjoyable. Safe travels, and thank you for choosing us!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Diana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me han regresado mi depósito
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team el 2 oct. 2023
Dear Diana, we're sorry to hear that your deposit hasn't been returned. We understand the importance of timely refunds, and we apologize for any inconvenience you may have experienced in this regard. Please reach out to us directly, providing them with the necessary details, so we can investigate and resolve this matter promptly. We're committed to ensuring you receive the refund you're owed as soon as possible. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to resolve this issue. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for bringing this to our attention.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Terrible

Lorena

Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team el 11 oct. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Braulio

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen acceso al metro y la calle principal de las estrellas
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Care Team el 9 ago. 2023
Estimado Braulio, nos complace saber que el cómodo acceso del hotel al metro ya las principales atracciones, como el Paseo de la Fama, hizo que su estadía fuera placentera. Si tiene más comentarios o si hay algo más que podamos hacer para mejorar su experiencia, no dude en hacérnoslo saber. ¡Esperamos darle la bienvenida nuevamente para otra gran estadía en el futuro!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Terrible

Abel

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
La propiedad está bien solo que Expedía te miente en sus anuncios y no he dicen todos los fee y depósitos que tienes que pagar extras en la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Care Team el 28 abr. 2023
Estimado Abel, muchas gracias por sus valiosos comentarios. Si bien estamos contentos de que se haya quedado con nosotros, estamos decepcionados por no haberlo logrado. Le agradecemos que haya resaltado este problema en particular. Estudiaremos este asunto y tomaremos las medidas adecuadas para asegurarnos de que esto no vuelva a ocurrir. Agradecemos sus comentarios y esperamos seguir siendo su hotel preferido en esta área y brindarle una mejor estadía en una futura visita.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

LEANDRO

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was good, the attention regular
Respuesta de Customer Care Team el 18 ene. 2023
Dear Leandro, thanks for taking time out of your busy schedule to share your experience with us. We are glad to know that you found everything in order and seemed to like our service. We hope to have the privilege of hosting you again. Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Aceptable

Veronica

Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Care Team el 3 ene. 2023
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

10/10 Excelente

Juan

8/10 Bueno

Alejandro Enrique

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Cómodo y muy bien ubicado, bastante ruido por las noches ya que está sobre una avenida muy transitada. Fuera de eso, muy buenas instalaciones recién remodelado.
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Guillermo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo muy bien. Lugar muy bien ubicado .
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Astrid

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Alida

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Un servicio pesimo no parking no toallas no agua para cafe la resepcionista no esta preparadas porque cualquier pregunta no sabia nada sobre el hotel la verdad no lo recomiendo a nadie
Se hospedó 2 noches en septiembre de 2021
Respuesta de Guest Experience Team el 27 sept. 2021
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

6/10 Aceptable

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
El lugar muy bien ubicado, en muy buen precio. Hay que dejar un depósito de 200 usd, después de 24 horas de hacer el check out aún no aparece el dinero en mi cuenta. Ya les escribí y aún no recibo respuesta ni dinero
Se hospedó 2 noches en enero de 2021
Respuesta de Guest Experience Team el 11 ene. 2021
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

8/10 Bueno

Omar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2019
Respuesta de Guest Experience Team el 3 ene. 2020
Dear Omar, We would like to express our gratitude for your rating. We are always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon. Best Regards, Lexen Hotel - Hollywood Guest Experience Team

8/10 Bueno

Zami, Mty

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy padre la suite para 4 personas, el hotel es muy pequeño, nos toco una habitación en Ultimo piso el 4to piso y la cama esta pegada al elevador por lo que se escucha el motor del elevador cada vez que alguien lo usa. No pudimos dormir bien. Y pues esta frente a una avenida y tmb se escucha toda la noche los carros, claxons, ambulancias.
Se hospedó 1 noche en octubre de 2019
Respuesta de Customer Care Team el 23 oct. 2019
Dear Guest, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

6/10 Aceptable

Cliente verificado

Se hospedó 5 noches en agosto de 2019
Respuesta de Customer Care Team el 14 ago. 2019
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.

10/10 Excelente

CARLOS

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lexen tiene una excelente ubicación, habitaciones impecables, decoradas con excelente gusto y los servicios indispensables que requiere un viajero práctico. Su personal es atento y te facilita los procesos de ingreso y egreso. Este hotel está cercano a restaurantes y tiendas que hacen innecesario verse restringido a un comedor de menú fijo. El hotel dispone de espacios para estacionar tu vehículo si así lo deseas, con el pago de una tarifa adicional pero tienes diversas opciones de transporte público para llegar al hotel o para movilizarte en la ciudad o sus alrededores
Se hospedó 3 noches en abril de 2019
Respuesta de Lexen Hotel el 18 abr. 2019
- A wonderful area of the vibrant Hollywood city is definitely one of the best aspects about a stay at the Lexen Hotel, and we were thrilled that you enjoyed taking in the sights and all the wonderful tourism spots near the hotel. Thank you for sharing your personal five-star praise and we hope it won’t be too long before we have the pleasure of welcoming you back through our doors to share another memorable stay!

8/10 Bueno

MARTIN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gran ubicacion de facil acceso
Este hotel se encuentra a unas cuadras de el paseo de la fama, en una zona segura y de facil acceso. Las habitaciones tienen un buen tamaño, son comodas y limpias. El estacionamiento es muy limitado, se deben dejar las llaves en el lobby para acomodar los carros
Se hospedó 1 noche en diciembre de 2018
Respuesta de Lexen Guest Service Team el 11 ene. 2019
Dear Martin, Thank you for being our guest. We are pleased to hear you enjoyed your visit. Our convenient location makes walking to many popular Hollywood attractions a breeze. We sincerely hope to welcome you back to Lexen Hotel in the near future. Thank you for taking the time to share your wonderful feedback.

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención
Mala experiencia
Tenía ya pagada y reservada mi habitación del hotel y cuando llegue me dijeron que no tenían habitaciones disponibles; arreglaron una habitación para mi y me dieron una habitación inferior a lo que había pagado. Pedí una habitación para no fumadores y me dieron una que apestaba a cigarro les pedí si me podían cambiar y no fue posible. El hotel es demasiado simple no lo recomiendo.
Se hospedó 1 noche en octubre de 2018
Respuesta de Rachel (Director of Guest Relations) el 12 oct. 2018
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excelente

Claudia, Buenos Aires

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El hotel es excelente nada que objetar. Tiene todo lo que buscaba. Gracias
Se hospedó 2 noches en septiembre de 2018
Respuesta de Rachel (Director of Guest Relations) el 12 oct. 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excelente

Jose Roberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel
Buen hotel a 15 min caminando de paseo de la fama / 15 min en carro de universal studios. Buena habitación y decoración...
Se hospedó 1 noche en junio de 2018
Respuesta de Adriana (Guest Relations) el 2 jul. 2018
Dear Jose, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Bueno

David

Le gustó: Personal y atención, comodidad de la habitación
Respuesta de JT (Guest Relations) el 28 abr. 2018
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 Bueno

J Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy lindo y funcional, pero algo ruidoso
El hotel es realmente funcional y muy bonito; se nota que es muy nuevo y su cuidado es muy bueno. Mi única crítica sería para el ruido que se percibe entre cuarto y cuarto. Alguna discusión tenían en el piso de arriba, que se escuchaba TODO en mi habitación. No terrible, pero sí es un punto que, para calificar el hotel, no podría decir que fue excelente
Se hospedó 3 noches en marzo de 2018
Respuesta de Rachel (Director of Guest Relations) el 23 mar. 2018
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Bueno

Joana, Tijuana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Barato y cómodo
El lugar es muy accesible y recibes un buen servicio por lo que estás pagando. Esta limpio y moderno.
Se hospedó 1 noche en noviembre de 2017
Respuesta de Jason T. (Guest Relations) el 2 dic. 2017
Dear Joana, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excelente

Dena, mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel, near hollywood!
Pretty new hotel, clean, personell very friendly and near to hollywood (chinese teater) also near to a metro station.
Se hospedó 4 noches en septiembre de 2017
Respuesta de Rachel (Director of Guest Relations) el 10 oct. 2017
Hello Dena, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. ~Rachel

10/10 Excelente

Valeria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel recomendable.
Todo muy bien, es pequeño pero muy buena decoración.
Thank you for your comments. We look forward to accommodating your lodging needs in the future.

10/10 Excelente

Gladis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Silva

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cool
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 21 may. 2024
Dear Silva, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

LaRonda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My group found the Lexen to be a great place to stay if you are going to the Hollywood Bowl. It is so much easier to walk there as opposed to dealing with parking or an Uber. It's a 15 minute walk, slightly uphill for those who have issues, but for most anybody it would be easy. The hotel itself is unusual in that there is just a desk someone sits at to check you in; it's very sparse but it did the trick. Our room and bathroom were a good size and clean, the king bed was comfortable, and the AC worked great. There was a small lobby on the second floor to gather if needed. Parking can be an issue because it's stacked; we had no problem but there's a possibility someone could park behind you and if they aren't considerate you may get stuck, but the hotel tries to deal with as best they can. There is nowhere to eat within a 10 minute walk, but after that there are hundreds of cheap and expensive places to dine. We will definitely stay there again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 10 may. 2024
Dear LaRonda, thank you for sharing your detailed review of your stay at Lexen Hotel Hollywood! We're delighted to hear that our convenient location near the Hollywood Bowl made your experience enjoyable and hassle-free. It's wonderful to know that you found our check-in process efficient and that you appreciated the cleanliness and comfort of your room, as well as the functionality of the AC. We're glad you found the parking manageable, and we'll continue to handle any issues promptly to ensure a smooth experience for all guests. While dining options within immediate walking distance are limited, we're pleased you found plenty of choices a short distance away. We're thrilled to have earned your loyalty, and we can't wait to welcome you back for another fantastic stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Aceptable

Cathy

Viajó con su pareja
No le gustó: Personal y atención
The hotel was a decent value but the surrounding area is pretty run down. The parking was very difficult to get in and out of, but the staff were friendly and helpful. Room was as expected. Some guy knocked on our door at 230am looking for Sam. If there’s an event at Hollywood bowl, it will be nearly impossible to drive back to this hotel.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Care Team el 10 may. 2024
Dear Cathy, thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a decent value and that our staff were friendly and helpful. However, we apologize for any inconvenience caused by the surrounding area and the difficulty with parking. We understand the importance of a smooth and hassle-free experience for our guests and will consider your comments as we strive to improve. Additionally, we apologize for the disturbance caused by the late-night visitor knocking on your door. Your comfort and safety are our top priorities, and we will share this issue with our team to prevent similar incidents in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Raul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place close by everything
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 10 may. 2024
Dear Raul, we're thrilled to hear that you enjoyed your stay with us and found our location convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another pleasant experience!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Jacqueline

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good location I just wish they gave me a good room with a view to her ham that excellent and the staff are friendly 😊
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team el 10 may. 2024
Dear Jacqueline, we're glad to hear that you appreciated our hotel's excellent location and friendly staff! We apologize if the room you received didn't have the view you were hoping for. Your feedback is important, and we'll do our best to accommodate your preferences in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

Norman

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed our stay. Perfect location.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Norman, we're delighted to hear that you enjoyed your stay with us and found our location to be perfect for your needs. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Aceptable

Jesus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Decent place but very small units and the parking is TERRIBLE. It’s not worth the price. Mattress was very comfy tho.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Jesus, thank you for sharing your experience with us. We're glad to hear that you found the mattress comfortable, but we're sorry to hear about the issues you encountered with parking and the size of the units. We appreciate your feedback and will consider it as we strive to improve our services and facilities. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

Carter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay for Hollywood Bowl and Jimmy Kimmel
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Carter, we're thrilled to hear that you enjoyed your stay with us, especially for events like the Hollywood Bowl and Jimmy Kimmel Live! Your satisfaction is our priority, and we're delighted that our hotel's location met your needs for these events. If there's anything else we can do to make your next stay even more enjoyable or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

Renee

Viajó con su pareja
Le gustó: Limpieza, personal y atención
I love the convenient location of this hotel. It's perfect for the Hollywood Bowl and for a Hollywood and Highland after-party. There are signs of wear and tear in the room, but the bed was comfortable, the mini-fridge was cold and the bathroom was clean. Just make sure you bring house slippers so you're not walking barefoot on the carpet. Ha! And I wish they had normal cable so we could have watched the NBA playoffs. All in all, I recommend this hotel for the absolute convenience of an affordable night or two in Hollywood.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Renee, we're thrilled to hear that you enjoyed the convenient location of our hotel, especially for events like the Hollywood Bowl and Hollywood and Highland after-parties. Your comfort and satisfaction are important to us, and we're glad you found the bed comfortable the mini-fridge cold, and the bathroom clean. We appreciate your feedback regarding the signs of wear and tear in the room and the desire for normal cable for watching the NBA playoffs. We'll certainly consider these as we continue to improve our offerings. Thank you for recommending our hotel for its affordability and convenience in Hollywood. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Nicholas, Fresno

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked that you have to go into the building to get to your door and there was someone in the main entrance.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Nicholas, we're pleased to hear that you appreciated the security measures in place at our hotel, ensuring that guests have to go through the main entrance and encounter staff before reaching their rooms. Your safety and peace of mind are paramount to us, and we're glad that our setup contributed positively to your experience. If there's anything else we can do to enhance your next stay or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Jerrett

Comfortable bed!
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Jerrett, we're thrilled to hear that you found our bed comfortable! Ensuring a good night's sleep for our guests is one of our top priorities. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon for another restful stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was clean, and was within walking distance of sites we visited.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team el 6 may. 2024
Dear Robert, we're delighted to hear that you found our hotel clean and conveniently located for your visit to the area's attractions. Providing a comfortable and convenient experience for our guests is our top priority. Should you have any additional feedback or if there's anything we can do to further enhance your stay next time, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Terrible

Britt

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team el 3 may. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, quite, and priced reasonably.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 29 abr. 2024
Dear Michael, thank you for your kind words! We're delighted to hear that you found our hotel to be clean, quiet, and reasonably priced. Providing a comfortable and affordable stay for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Too much street noise.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 23 abr. 2024
Dear Timothy, we regret to hear that the street noise affected your stay with us. Providing a peaceful environment for our guests is important to us, and we apologize for any inconvenience caused by the noise. We'll consider your feedback as we strive to improve the overall experience for our guests. If you decide to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to ensure a more comfortable stay for you.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Aceptable

Nancy

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
Chambre pas propre (divan et banc bruns tellement qu’il est sale), travailleuse du sexe dans la chambre juste à côté nous empêchant de dormir toute la nuit. Pire nuit ever!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 23 abr. 2024
Dear Nancy, we're truly sorry to hear about your disappointing experience during your recent stay. Cleanliness and guest comfort are our top priorities, and we apologize for falling short of your expectations in this regard. Please know that we take your feedback seriously and will handle the issues you've mentioned with our housekeeping and security teams to ensure that similar incidents do not occur in the future. We strive to provide a safe and welcoming environment for all our guests, and we regret any inconvenience caused by the disturbance from neighboring rooms. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust during your next visit.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

Veronica, East Jordan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was close to where we wanted to be and was clean
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team el 23 abr. 2024
Dear Veronica, we're glad to hear that you found our property to be conveniently located and clean during your stay. Your satisfaction is important to us, and we appreciate your feedback. If there are any areas where we can further enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Excelente

Jacqueline

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
great front desk ! Good vibes
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 17 abr. 2024
Dear Jacqueline, we're delighted to hear that our front desk team left a positive impression on you during your stay! Providing excellent service and creating a welcoming atmosphere for our guests are top priorities for us. We appreciate your kind words and look forward to welcoming you back for another great experience in the future! Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bueno

Ada

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, very close to the walk of fame, restaurants, museums and more. The parking has an adicional cost.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 16 abr. 2024
Dear Ada, we're thrilled to hear that you enjoyed our convenient location near the Walk of Fame and other attractions. Providing a clean and comfortable stay is our top priority, and we're delighted that you found our accommodations satisfactory. We understand that additional parking fees can be inconvenient, and we appreciate your understanding. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Terrible

Loco

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team el 16 abr. 2024
Dear guest, we're disappointed to learn that your experience fell short of expectations. Maintaining a high standard of cleanliness and providing excellent service are paramount to us. We apologize for any shortcomings you encountered during your stay. Your feedback is invaluable, and we will share these concerns with our team to ensure improvements are made. Please know that we take your comments seriously and strive to provide a positive experience for all our guests. If you're willing, we would appreciate the opportunity to make it right and regain your trust in our hotel.Best Regards, Lexen Hotel - HollywoodGuest Experience Team