Una piscina al aire libre, sombrillas

Opiniones sobre Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel

4 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 96 de 165 opiniones" "
Evaluación: 8 - Bueno. 30 de 165 opiniones" "
Evaluación: 6 - Aceptable. 19 de 165 opiniones" "
Evaluación: 4 - Mediocre. 11 de 165 opiniones" "
Evaluación: 2 - Terrible. 9 de 165 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Yaritza

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Poca disposición de front desk de ayudar. Llegamos a las 4 am de un viaje largo y no nos quisieron hacer válida la reservación, tuvimos que pagar 1 noche adicional.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent ! I will surely return
Se hospedó 2 noches en julio de 2023
Respuesta de Marlon Gonzalez el 7 ago. 2023
Thank you for taking the time to leave a review of Hotel Dena. We are so glad to hear that you enjoyed your stay with us and that you plan to return!We appreciate your feedback, and we are always looking for ways to improve our hotel. We are glad that you found the staff to be friendly and helpful, and that you enjoyed the amenities and location of the hotel.We hope to see you again soon!Sincerely,Marlon GonzalezGeneral ManagerHotel Dena

6/10 Aceptable

Jacob

Viajó en grupo
Le gustó: Limpieza, personal y atención
Meh. Our room cost extra for a balcony, but it was facing the alley. Our TV didn’t work either, so we switched rooms. Next room’s TV didn’t work either, and the balcony was STILL facing the alley, but we stayed to not be annoying to the staff. Parking is an extra $30 a night, so be aware of that. The building itself is ok, but basic at best. Small lobby & dining, and the pool is heated. It was ok for the 3 nights, but I wouldn’t stay here again.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Trevor, Spokane

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice clean property in a good area near local shopping and eateries.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 1 may. 2024
Dear Trevor,Thank you for joining us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It was our pleasure to provide you with clean accommodations, and we're glad you appreciated our convenient location near restaurants and stores. Our team hopes to see you again!

6/10 Aceptable

Adrienne

Le gustó: Limpieza, personal y atención
I expected a little bit more for it to be Marriott property. I also went on reviews and recommendations
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Adrienne,It is disappointing that we did not fully meet your expectations. Every guest experience with us is different; however, we want the opportunity to show you a better one. Please consider reaching out and letting us know how we can do so. Thank you.

8/10 Bueno

Sandra

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice pool area
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Sandra,Thank you for allowing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel to host your recent stay. We're delighted to hear you had the opportunity to enjoy the pool area during your time with us. We're grateful for your review, and we hope to welcome you back the next time you're in the area.

10/10 Excelente

Chandra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was as expected and the hotel has a nice vibe to it.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Chandra,Thank you for sharing your experience! We're pleased to hear that everything met your expectations and that you enjoyed the vibe of our hotel. We look forward to welcoming you back for another pleasant stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel.

8/10 Bueno

Hilda

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location was close to downtown near the restaurants and shopping area. It’s pleasantly located closer to the suburbs which is a plus as the area is quiet. The rooms were ok and more of a 2.5-3 star rating hotel, based on the decor and interior of the room. There was a shower curtain instead of a glass door if that’s any indication. Not sure how they have a 4 star rating. There weren’t any high end finishes, rather dated and basic. Staff though were excellent and service was great. If you understand what you’re booking then I think you’ll be extremely happy. I had higher expectations so slightly disappointed. I slept well and the beds were comfortable!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 25 abr. 2024
Dear Hilda,Thank you for taking the time to leave a review. While we're pleased you enjoyed our convenient location and friendly hospitality, we apologize the rest of your stay did not live up to your expectations. Your feedback will be used to improve the comfort of future guests, and we hope you'll consider staying with us again soon.

10/10 Excelente

Pilar

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was really nice.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 25 abr. 2024
Dear Pilar,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

10/10 Excelente

Raymundo

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My whole experience was amazing and accommodated me and my family well
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.

10/10 Excelente

Jimmy, Las Vegas

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was big and clean, location was great
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 17 abr. 2024
Dear Jimmy,Thank you for sharing your experience with us! We're delighted you enjoyed your spacious, well-maintained room and our convenient location. We look forward to welcoming you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, for another fantastic stay.

2/10 Terrible

Sarah

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
While the front desk staff was super kind and helpful, please BEWARE OF BLACK MOLD in the rooms! The hotel is run down and while they have put new decor in the lobby, there is black mold behind the wallpaper in the rooms, especially near windows. I would expect better from a Marriott property. Please invest money into actually remediating this hotel to safe levels.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Dear Sarah,The issues you raise are important to us. While we're glad our friendly staff made you feel welcome, we apologize for any concerns about cleanliness. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations.

2/10 Terrible

Jimena

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Jennifer, Waddell

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff members, in all capacity, were very friendly and accommodating. Room and bed were both satisfactory, although not the most comfortable mattresses. Everything worked well and the balcony was nice to sit at night when it cooled off. The balcony could really be given a remodel thou. Had a blow dryer and fridge which is nice. Super close (walking distance) to many convenient things like markets, stores and restaurants
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Dear Jennifer,It was a pleasure welcoming you to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, and we appreciate you sharing your valuable feedback. While we are thrilled you enjoyed our amazing staff, our great location, and relaxing on the balcony, we are sorry some aspects of your stay fell short of expectations. Your comments will be utilized to help us improve our conditions for future guests, and we appreciate your suggestions. Thank you, and we look forward to welcoming you back and impressing you even further.

10/10 Excelente

Steven

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Hilde

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kim, Rancho Santa Margarita

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Muhammad

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cindy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Alejandro

The hotel was clean, convenient was main district, good amenities, polite and hospitible staff.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 10 abr. 2024
Dear Alejandro,Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly team, convenient location, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excelente

Leslie

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location if you’re going to the convention center. It shares parking with the convention center, it’s incredibly convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 10 abr. 2024
Dear Leslie,Thank you for choosing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad our proximity to the convention center was ideal for your trip, and we look forward to seeing you again soon.

10/10 Excelente

??

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Sarah, Port Huron

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cool music themed hotel right near Old Pasadena, friendly staff, great vibe, DJ music in cocktail lounge, good food, nice breakfast at their restaurant. Gym had good weights and not crowded at the time.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 5 abr. 2024
Dear Sarah,Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled this was the case for you. It's also great to read our delicious restaurant, lovely atmosphere, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Aceptable

Liming

Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Litzy, San Jose

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quite and nice area. Staff was also very friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 5 abr. 2024
Dear Litzy,Thank you for taking the time to leave a review. We're delighted to hear you got to experience our beautiful and quiet hotel, and we'll pass on your compliments to our wonderful team members. We hope you'll visit us again soon!

4/10 Mediocre

James

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
elevators were very slow and had to take stairs to get to room. there was limited parking and sometimes also no parking.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager el 27 mar. 2024
Dear James, Thank you for sharing your feedback. We're sincerely sorry for any inconvenience you experienced during your stay. We understand your frustration and will reflect on your concerns so we can seize any opportunity to make improvements where necessary. Otherwise, we hope the rest of your stay was enjoyable. Take care, and we hope to welcome you back in the future.

6/10 Aceptable

Brett

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Stylish hotel with nice artsy touches. Excellent bar with very good Mexican food and an experienced and friendly bartender. Hotel staff were eager to help and friendly. Excellent location close to Old. Pasadena and freeway entrances. Lovely neighborhood. Clean and interesting lobby showing old silent films. The hotel definitely appeals to a hip artsy but not snooty clientele. Very fun place to be on a weekend night. The hotel has been refurbished in a sleek, modern style, but sometimes the room seemed dark with only a couple of lighting fixtures. At the time of our visit, the television system was unusable much of the time due to loss of signal clarity. Much like the way DIRECTV behaves in a windstorm. Also, at the time of our visit, the elevators were not working properly much of the time. Two of the three elevators Were either shut down or having problems. We opened the doors for one of the elevators and a couple came out, who had been trapped in it for over an hour. When we talked to Staff about this, they said the elevators had problems all the time. So take the stairs. So that’s the good and the bad of it.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 27 mar. 2024
Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. We are happy to hear that your overall stay was nice, and we hope that you will consider staying with us again should your travels bring you back to the area.

10/10 Excelente

Nicole

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Elisabeth

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Breantae

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager el 18 mar. 2024
Dear Breantae,Thanks so much for your glowing review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're delighted you enjoyed your visit and hope to welcome you back soon.

4/10 Mediocre

HAILE

Viajó con su pareja
No le gustó: Limpieza
Room was not cleaned properly and should have been given more time especially for the amount they charge
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 18 mar. 2024
Dear Haile,Guest feedback is always appreciated, though we are sorry to hear of your concerns. Please know that our friendly front desk team is always available to assist with any such problems during your stay. That said, your feedback will be discussed with the proper parties as we continue to improve, and we hope that you will allow us another chance to impress you in the future.

10/10 Excelente

Jordan, Boston

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was nice here
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager el 16 mar. 2024
Dear Jordan,It was a pleasure hosting you at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is great! Very close to down town and restaurants.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 14 mar. 2024
Dear Elizabeth,We're delighted you enjoyed your stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It's good to hear you enjoyed our central location and lovely property overall. Please return soon for another fantastic time.

8/10 Bueno

Rune

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Marilyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 12 mar. 2024
Dear Marilyn,Thank you for your review! It was a pleasure having you join us during your time in Los Angeles, and we're delighted you had an enjoyable stay. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

8/10 Bueno

Mel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds were too soft but overall satisfactory
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 12 mar. 2024
Dear Mel,Thank you for allowing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel to host your recent stay. While we're happy you had a pleasant experience, we're sorry to hear that the beds were not to your preference but we do value your feedback. We're grateful for your review, and we hope to have the opportunity to welcome you back on another occasion.

8/10 Bueno

janice

Viajó por negocios
The property was nice but there was a smell in and around the elevator that was unpleasant
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 12 mar. 2024
Hi Janice,Thank you for staying with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We thank you for writing to us and will be sure to notify our cleaning staff to ensure we are rid of any unwanted odors. We hope to see you again. It was a pleasure hostingyou.

2/10 Terrible

hongwu

Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Kevin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel very clean but could use an upgrade to the rooms
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 10 mar. 2024
Dear Kevin,Thank you for choosing to stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We appreciate your excellent five-star review and value your feedback. Please visit us again soon!

8/10 Bueno

bezawit

Le gustó: Limpieza, estado de la propiedad e instalaciones
Was a little hard to get a hold of front desk but other than that it was a great experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 7 mar. 2024
Dear Bezawit,Thank you for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. However, we offer our sincere apologies for any trouble you had communicating with our front desk. Your comments have been duly noted and will be discussed with our team. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

4/10 Mediocre

Guodong

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Uber driver told me that the hotel was previously the Sheraton. I can tell that the hotel is in a rush to reopen after the purchase. There’s pain smells in the lobby and strongly in evelators. The room looks like a room in an inn. Old and outdated. The bathroom is gloomy and dirty. There are stains on the walls in the bathroom. Bed sheets are yellow….I wouldn’t recommend this hotel with the price I paid. I paid $170 per night. And, they oversold the first night of my stay. I didn’t get to stay the first night.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 7 mar. 2024
Dear Guodong,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests and we apologize for all of the issues and inconveniences you encountered. We will be sure to review each of your comments with our staff to make sure we are always offering our best to our guests. It is our hope you will reconsider and join us again so we can prove we are better than this.

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super nice and clean!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 7 mar. 2024
Dear Justin,Thanks so much for your review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It's great to know our high standards of cleanliness impressed you. We hope to host you again soon.

10/10 Excelente

Lyndsey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 5 mar. 2024
Dear Lyndsey,We're so happy to know that you had a great time with us overall and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon.

10/10 Excelente

Anabela

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient location, very clean and great staff! Anabela Nunes ( Toronto, 🇨🇦)
Se hospedó 7 noches en febrero de 2024
Respuesta de General Manager el 1 mar. 2024
Dear Anabela,Thank you for sharing your experience at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're thrilled that you found our location convenient and our facilities well-kept. Our team takes great pride in providing excellent service, and we're delighted that they left an impression on you. We look forward to welcoming you back for another excellent visit!

6/10 Aceptable

Lorne

Le gustó: Limpieza
Mediocre experience. Clean and decent bed. Staff was nice, but several issues: water doesn’t quite get hot in the shower, when asked for towels they sent bathmats, the tv signal was wonky. The hotel is just fine. It’s basically a slightly dressed up corporate hotel. If I had to, it’d be fine for another night. But I would look elsewhere.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 1 mar. 2024
Dear Lorne,We appreciate your honest feedback. It's great to hear our team was friendly and our cleanliness met your expectations. We also acknowledge the issues you faced with aspects such as the water temperature and television and are actively looking into these areas for improvement. If there is any chance to welcome you back in the future and improve your perceptions, we'd be grateful for it.

4/10 Mediocre

Victor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Having to pay $30 a night for a parking pass is ridiculous even if you have a room reserved
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 1 mar. 2024
Dear Victor,Thank you for your feedback. We apologize for any distress about our parking fee. For your convenience, it is available online for review prior to booking. If you find yourself back in the area, please consider staying with us again.

2/10 Terrible

Robert William

No le gustó: Servicios, estado de la propiedad e instalaciones
Chemical smell … 30 dollars a night for parking is ridiculous
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 1 mar. 2024
Dear Robert,The issues you raise are important to us. Please accept our apologies for any concerns about odor. This does not represent the level of accommodations we aim to provide you, and we'll look into your comments. For your convenience, our parking information is available online.

10/10 Excelente

Luiz

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What an amazing hotel. One of the most comfortable beds I have ever had, shower is really good too, and the staff is amazing.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 28 feb. 2024
Dear Luiz,Thanks so much for this lovely, thoughtful review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We're delighted to know you enjoyed your stay so thoroughly, including our comfy beds, excellent showers, and dedicated team. Welcoming you back would be an honor, so please return soon for another memorable time!

8/10 Bueno

Roberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

brian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great I enjoyed my stay
Se hospedó 4 noches en febrero de 2024