Dear Aracely, we're truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for any disturbances you encountered, as providing a comfortable and safe environment for our guests is of utmost importance to us. Your feedback regarding the property conditions and facilities is taken seriously, and we'll handle these issues promptly to ensure improvements are made. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future. Best Regards, Colony InnCustomer Care Team

Hi pedro,We're glad to hear that you had a very good experience with us! If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future!Best Regards, Colony InnCustomer Care Team

Hi Mario,Thank you for your kind words! We always strive to provide excellent attention and service to all our guests. Your satisfaction is our top priority, and we're delighted to know that you had a positive experience with us. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!Best Regards, Colony InnCustomer Care Team

Hi Jose,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards, Colony InnCustomer Care Team

Dear Guest,Thank you for taking the time to share your thoughts with us. We're delighted to hear that you found our hotel's location to your liking. We strive to offer our guests convenient access to nearby attractions and amenities, ensuring a memorable stay. Should you have any further suggestions or feedback, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable experience. Best Regards, Colony InnCustomer Care Team

Hi Yanet,We sincerely apologize for the unacceptable condition you encountered during your stay. It is deeply concerning to learn that the bed linens were not up to our cleanliness standards, and we understand the importance of a clean and comfortable environment for our guests. Please rest assured that we are addressing this matter urgently with our housekeeping team, implementing additional training and procedures to ensure such lapses do not recur. We take your feedback seriously, and we appreciate your bringing it to our attention. We hope you will consider giving us another opportunity in the future to provide you with the high-quality experience you deserve.Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Elizabeth, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Colony InnCustomer Care Team

Dear Luis, thank you for sharing your feedback regarding your recent stay with us. We deeply regret to hear that several aspects of your experience did not meet your expectations or our usual standards. Cleanliness is of utmost importance to us, and we take such feedback very seriously. Please know that we will be sharing this with our housekeeping team to ensure that such oversights do not recur. Similarly, we strive to maintain our property in top-notch condition, and it's disappointing to learn that you found the facilities and room comfort lacking. Your feedback will be instrumental in our ongoing efforts to enhance and improve our services. We sincerely apologize for the inconvenience and disappointment you experienced. We value your input and would appreciate an opportunity to make it right. Please feel free to contact us directly if you'd like to discuss your concerns further or if there's any way we can assist you.Best Regards, Colony InnCustomer Care Team

Dear Jose, thank you for bringing this matter to our attention. We sincerely apologize for any discomfort or concern you may have experienced due to the presence of homeless individuals near our property. The safety and well-being of our guests is our top priority. We understand the importance of creating a secure and welcoming environment for everyone staying with us. We will be liaising with local authorities and exploring measures to handle this issue to ensure the comfort and safety of our guests. Your feedback is invaluable, and we appreciate your understanding as we work towards resolving this matter. Should you have any further concerns or require assistance during your stay, please do not hesitate to contact our front desk.Best Regards, Colony InnCustomer Care Team

Dear Guest,Thank you for sharing your experience. I apologize for the inconvenience regarding the coffee availability in the room. We appreciate your feedback, and we'll consider this as we work on improving our amenities for our guests' convenience. If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We hope to have the opportunity to better meet your expectations on your next visit.Best Regards, Colony InnCustomer Care Team

Hi Elvia,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards, Colony InnCustomer Care Team

Hi Adriana,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Colony InnCustomer Care Team

Dear Adriana,We appreciate your feedback and are pleased to hear that you found our hotel clean and comfortable, fulfilling its primary function. We apologize for the inconvenience with the pillows, and we will certainly take your comments into consideration to provide a more comfortable sleep experience. Your input is valuable, and we hope to continue serving you well during your future visits. Thank you for sharing your thoughts!Best Regards, Colony InnCustomer Care Team

Dear Alberto,We're truly sorry to hear that you had such a negative experience during your stay, including concerns about cleanliness, staff and service, amenities, and property conditions. This is not the level of service and quality we aim to provide, and we apologize for falling short of your expectations. Your feedback is important, and we will work diligently to address these issues to improve the guest experience in the future. Thank you for sharing your concerns with us.Best Regards, Colony InnCustomer Care Team

Thank you for staying with us and providing positive feedback.Thank you

Hi Cinthya,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Maria,Thank you for your feedback. We appreciate your suggestion for more parking spaces. We understand that parking availability can be crucial for our guests, and we will certainly consider this as we continue to improve our facilities and services. Your input is valuable, and we hope to make your future stay even more convenient.Best Regards, Colony InnCustomer Care Team

Hi LUIS,Thank you for sharing your experience with us. We're truly sorry to hear that your stay did not meet your expectations and that you encountered issues with the room's cleanliness and overall condition. We understand your frustration and regret the inconvenience this caused you, including the need to find alternative lodging. Your feedback is valuable, and we're taking immediate action to address the concerns you've raised. We will conduct a thorough inspection and deep cleaning of all rooms to eliminate any unpleasant smells and maintain a high standard of cleanliness. Additionally, we're reviewing our policies to ensure that guests receive prompt assistance and appropriate solutions in case of issues. We're also committed to investing in property improvements to enhance the overall condition and facilities of our hotel. We appreciate your input, and we're committed to making necessary improvements to prevent similar situations in the future. We hope you'll reconsider and give us the opportunity to provide you with a much better experience.Best Regards, Colony InnCustomer Care Team

Sunil Chaudhari dijo gracias el 15 de agostoGracias por quedarse con nosotros. ¡Agradecemos sus comentarios!

Hi Rafael,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Colony InnCustomer Care Team

Hi Teresa,We're thrilled to hear that you enjoyed the calm environment during your stay. It's great that you had a positive experience overall. If you have any further comments or if there's anything else you'd like to share, feel free to reach out. We hope to have the pleasure of hosting you again in the future for another relaxing stay!Best Regards, Colony InnCustomer Care Team

Hi David,Thank you for your feedback! We're glad to hear that our staff was friendly and that we met your expectations in terms of price and service. Guest satisfaction is important to us, and we're pleased to have provided a positive experience for you. We appreciate your input and hope to have the opportunity to serve you again in the future!Best Regards, Colony InnCustomer Care Team

Hi Maria,Thank you for bringing your concerns to our attention. We sincerely apologize for not meeting your expectations in terms of cleanliness, staff service, and property conditions. This is not the standard of service we strive to provide to our guests. Your feedback is invaluable to us, and we take it seriously. We will investigate the issues you mentioned and take immediate action to address and rectify them. We truly value your patronage and hope you'll consider giving us another chance to provide you with a more positive experience in the future!Best Regards, Colony InnCustomer Care Team

Dear Carlos, It sounds like you had a wonderful and relaxing stay at our hotel! We're thrilled to hear that you enjoyed the spacious room with the two king-size beds and the double hydromassage tub. After a fun day at the park, having a comfortable and soothing space to unwind is truly a treat. We strive to provide our guests with a relaxing and enjoyable experience, and we're delighted that we could exceed your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another memorable stay!Best Regards, Colony InnCustomer Care Team

Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again.Best Regards,Customer Care Team

Hi Carolina,Thank you for your positive feedback! We're glad to hear that you enjoyed our spacious suite and found it to be a good value. It's great to know that our location provided easy access to Universal Studios, allowing you to make the most of your visit. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another enjoyable stay!Best Regards, Colony InnCustomer Care Team

Dear guest, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Colony InnCustomer Care Team

Dear Ana, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Colony InnCustomer Care Team

Hi Jorge,Thank you for taking the time to share your experience regarding the recent stay! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. There is always room for improvement, and taking a cue from your feedback, we will surely work hard to enhance the overall guest experience at our place. We thank you for choosing us and we hope that your next trip is just around the corner!Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for staying with us. We value your feedback and look forward to seeing you again in the future.

Thank you for staying with us. We appreciate your feedback.

Thank you for staying with us. We appreciate your feedback.

Agradecemos sus comentarios. Gracias por estar con nosotros

Agradecemos sus comentarios, gracias por hospedarse con nosotros.

Agradecemos sus comentarios, gracias por hospedarse con nosotros.

We really appreciate your positive review. Thank you

Thank you for your positive feedback.

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Sandra, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

Hello Luis, Thank you for your review. It appears that you did not seem to have enjoyed your stay with us as the vast majority of the guests do. We are sorry for the inconvenience caused to you during the visit. We will review your comments in detail and make changes wherever possible in improving our property and training our staff, to ensuring a better experience for our future guests. We aim to provide all guests with a clean, comfortable, and pleasant stay for all our guests, and we sincerely hope you will give us another opportunity to host you once again. Best Regards, Colony Inn Customer Care Team