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Opiniones sobre Best Western Ontario Mills Mall

2.5 out of 5
Best Western Ontario Mills Mall
4395 Ontario Mills Pkwy, Ontario, CA

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 145 de 202 opiniones" "
Evaluación: 8 - Bueno. 35 de 202 opiniones" "
Evaluación: 6 - Aceptable. 9 de 202 opiniones" "
Evaluación: 4 - Mediocre. 8 de 202 opiniones" "
Evaluación: 2 - Terrible. 5 de 202 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose Luis, la paz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo muy bien
Se hospedó 3 noches en marzo de 2024
Respuesta de jose el 2 abr. 2024
Thank you for sharing your positive experience! It's great to hear that you had a pleasant stay at our Best Western. We strive to provide excellent service and comfortable accommodations for all our guests. Your feedback is much appreciated, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excelente

Gabriel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy Cómodo
Se hospedó 2 noches en marzo de 2024
Respuesta de gab el 22 mar. 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excelente

Andres

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien ubicado
Se hospedó 1 noche en marzo de 2024
Respuesta de andres el 22 mar. 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excelente

Catalina

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Comodidad y limpieza. Cerca del centro comercial y restaurantes
Se hospedó 2 noches en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Alejandro, Tijuana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Alejandro, Tijuana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 11 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

8/10 Bueno

Eduardo Figueroa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a quiet and well located place
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager el 26 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excelente

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 18 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excelente

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great as always
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 6 dic. 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excelente

Alejandro

Le gustó: Servicios
Clean and great breakfast
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager el 27 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excelente

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente lugar para descansar
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager el 17 nov. 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excelente

Thalia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
En recepción súper amable, buena ubicacion! Solo la señora del desayuno que esta en cocina muy grosera pero dw ahi en fuera todo excelente
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 12 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excelente

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel para el precio
Excelente ubicación, el desayuno muy cumplidor , buen tamaño de las habitaciones y limpieza. Sin dudas regreso
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager el 29 oct. 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

10/10 Excelente

Veronica

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Es muy tranquilo
Se hospedó 1 noche en agosto de 2023
Respuesta de Best Western Ontario el 15 ago. 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Salvador

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 26 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at The Best Western Ontario. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Thank you,

10/10 Excelente

Walter

Viajó con su familia
Le gustó: Limpieza, personal y atención
Excelent
Se hospedó 1 noche en junio de 2023
Respuesta de Best Western Ontario el 28 jun. 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Mediocre

Eduardo

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Mala información para encontrar el shuttle
Para encontrar el punto de encuentro con el shuttle a las 12 de la noche en el aeropuerto, llamamos al hotel muchas veces y no supieron decirnos bien donde iria el shuttle a encontrarnos, en eso pasamos dos horas, hasta que por otro pasajero pudimos dar saber cómo encontrar el shuttle. Mala experiencia
Se hospedó 2 noches en mayo de 2023
Respuesta de Best Western el 19 may. 2023
Thank you for staying with us and for taking the time to complete our online Guest Satisfaction Survey. By sharing your experience with us, you allow us insight into areas of our property that might have otherwise gone unnoticed and help us to provide the best possible experience for our guests. We are sorry for the inconvenience.

8/10 Bueno

melisa, newbury park

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Denise

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Denise el 18 abr. 2024
It's fantastic to hear that you had such an excellent experience during your stay. If there's anything specific that stood out to you or if you have any feedback you'd like to share, feel free to let me know. Otherwise, I'm glad everything met or exceeded your expectations, and I hope to welcome you back again soon for another wonderful stay!

8/10 Bueno

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was adjacent, the Ontario Mills, which made it nice for dining options
Se hospedó 1 noche en enero de 2024
Respuesta de scott el 8 abr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. Our team works hard to provide excellent service and ensure that our guests feel comfortable and happy during their stay. It's wonderful to know that you enjoyed our amenities and found our location convenient.

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was very nice and the breakfast is very good 👍
Se hospedó 1 noche en marzo de 2024
Respuesta de maria el 2 abr. 2024
Thank you for sharing your positive experience! It's great to hear that you had a pleasant stay at our Best Western. We strive to provide excellent service and comfortable accommodations for all our guests. Your feedback is much appreciated, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Ivan

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
My request for a 1st floor room wasn't honored the guy at check in didn't even know about it even tho I emailed the hotel twice. Also I get to my room and my refrigerator doesn't work i had to put my insulin on ice. I paid too much money for this crap. He never asked to change rooms or have it replaced.
Se hospedó 1 noche en marzo de 2024
Respuesta de ivan el 30 mar. 2024
Thank you for sharing your recent experience with us, although we're truly sorry to learn that it didn't meet your expectations. We apologize for any inconvenience caused by the lack of a first-floor room, and we understand your frustration. Please note that while we do our best to accommodate requests, room assignments are subject to availability and are not guaranteed. Additionally, we sincerely apologize for the inconvenience caused by the malfunctioning refrigerator in your room. Your health and well-being are our top priorities, and we regret that you had to endure this inconvenience, especially with your need for insulin storage. Please rest assured that we are addressing this issue promptly to prevent any future occurrences.

10/10 Excelente

Robert, big bear city

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de robert el 22 mar. 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excelente

Brenda Jo Frances, Yelm

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great
Se hospedó 2 noches en marzo de 2024
Respuesta de bre el 22 mar. 2024
Thank you so much for your positive feedback! We're delighted to hear that everything met your expectations. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excelente

Mike

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just a perfect little oasis
Se hospedó 1 noche en marzo de 2024
Respuesta de mike el 11 mar. 2024
Dear Mike,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.

10/10 Excelente

Rebecca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de rebecca el 11 mar. 2024
Dear Rebecca,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.

10/10 Excelente

Yaffa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Yaffa el 5 mar. 2024
Dear Yaffa,Thank you for leaving a 5/5 Review for us. We appreciate you taking the time to do so and we are glad we met all of your expectations.We look forward to your next stay with us.

8/10 Bueno

daniel

Se hospedó 3 noches en febrero de 2024
Respuesta de dan el 22 mar. 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excelente

Apollo Lester, Palm Springs

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Surprisingly clean. Great location
Se hospedó 2 noches en febrero de 2024
Respuesta de Apollo el 28 feb. 2024
Dear Apollo,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.

10/10 Excelente

Irving

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location. Lots of things to do within walking distance. Other than breakfast being served on paper plates, everything was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Stay Good el 28 feb. 2024
Dear Irving,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location and the abundance of activities within walking distance. Your positive comments are truly appreciated.We also appreciate your feedback about breakfast being served on paper plates. We apologize for any inconvenience this may have caused and will certainly take this into consideration as we continuously strive to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay.Best regards,Best Western Ontario Team

8/10 Bueno

David

Le gustó: Limpieza
Rooms need wall thermostats not the old window unit things.
Se hospedó 1 noche en febrero de 2024
Respuesta de David el 28 feb. 2024
Dear David,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.

8/10 Bueno

FRED

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice medium priced hotel, over all goos stay Can recommed
Se hospedó 1 noche en febrero de 2024
Respuesta de fred el 28 feb. 2024
Dear Fred,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.It's always rewarding to know that our efforts to provide a comfortable and enjoyable stay are appreciated. Your recommendation means a lot to us, and we are grateful for your endorsement.Should your travels bring you back to the area, we would be honored to welcome you again and ensure another pleasant stay. If there are any specific suggestions or areas where we can further enhance your experience, please feel free to share them with us.Warm regards,Best Western Ontario Team

10/10 Excelente

SAMMY

Se hospedó 1 noche en febrero de 2024
Respuesta de Sammy el 28 feb. 2024
Dear Sammy,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.

10/10 Excelente

Jun

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly airport shuttle driver
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Gregory

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 2 noches en febrero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

James

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excelente

Veronica Vivian

Le gustó: Limpieza
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Cindy, Anaheim

Se hospedó 1 noche en enero de 2024
Respuesta de cindy el 22 mar. 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excelente

Madeline

Se hospedó 2 noches en enero de 2024
Respuesta de madeline el 22 mar. 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excelente

Deepender

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great weekend stay with my wife. Great restaurants and shopping in walking distance. Staff was awesome and the breakfast was really good. Will stay again. Thanks!
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable stay
Comfortable room with king bed, desk, micro, mini fridge. Conveniently located near shopping area with restaurants and the airport.
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Jesus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was really nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Stacy, New River

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

angelina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Nancy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Elvia

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i did like that it required key access to the building 24/7
Se hospedó 4 noches en enero de 2024
Respuesta de Best Western Ontario el 7 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 11 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excelente

Margaret

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 31 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excelente

Shirl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great customer service and staff will definitely come back
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager el 31 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excelente

Purchasing

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perris
Convenient to work site and very clean
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager el 18 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you