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Opiniones sobre Best Western Burbank Airport Inn

2.5 out of 5
Best Western Burbank Airport Inn
7615 Lankershim Boulevard, North Hollywood, CA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 507 de 1003 opiniones" "
Evaluación: 8 - Bueno. 342 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 89 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 36 de 1003 opiniones" "
Evaluación: 2 - Terrible. 29 de 1003 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ernesto

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen servicio y el desayuno
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Anahi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team el 7 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Isidra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team el 10 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Rogelio E

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mw gustó la cercanía a universal studios No me gustó la zona se siente algo de inseguridad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Saul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Buen lugar
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Yuz

Viajó en grupo
No le gustó: Servicios
Las llaves no servían y solo había una persona atendiendo por lo que tuvimos que esperar
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Miguel Angel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
👍
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

luis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Secure and confortable
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

SANTIAGO LUCIANO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Carolina

Se hospedó 5 noches en julio de 2023
Respuesta de Customer Care Team el 15 ago. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Bueno

ALEJANDRO

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estuvo bien
Se hospedó 2 noches en diciembre de 2022
Respuesta de Customer Care Team el 27 ene. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Sayra I

Se hospedó 1 noche en agosto de 2022
Respuesta de Customer Care Team el 1 sept. 2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Aceptable

VICTOR

Viajó con su familia
Le gustó: Personal y atención, servicios
No me gusto los alrededores del hotel, por eso no te ponen fotos de la parte de afuera de hotel, por que esta fea la zona
Se hospedó 6 noches en julio de 2022

4/10 Mediocre

Verónica pamela

Viajó en grupo
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy lejos de atracciones y lugares de interés
Huele mucho a mariguana, hotel viejo y lejos de todas las atracciones, actividades y lugares de interés de LA. La zona muy fea
Se hospedó 3 noches en febrero de 2022
Respuesta de Customer Care Team el 15 jun. 2022
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Bueno

Alexander Chavarria, Heredia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bonito
Se hospedó 3 noches en mayo de 2022
Respuesta de Guest Experience Team el 15 jun. 2022
Dear guest, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy buen servicio y muy linpio volvere a ospedareme ahi de nuevo
Se hospedó 1 noche en marzo de 2021
Respuesta de Guest Experience Team el 30 mar. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de Guest Experience Team el 24 mar. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 Excelente

marcela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2021
Respuesta de Guest Experience Team el 18 ene. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

2/10 Terrible

Maribel, California

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Because of COVID I canceled my reservation and you guys didn’t give any option to fix my problem.
Se hospedó 1 noche en marzo de 2020
Respuesta de Kevin el 5 oct. 2020
I'm sorry you issue wasn't resolved, I'm a little confused if you are referring to us at the hotel of the company you booked through, If possible could you please contact me so I can see if there is something I can do to help on my end?

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en septiembre de 2020
Respuesta de Guest Experience Team el 8 sept. 2020
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

10/10 Excelente

marcela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exelente
Se hospedó 1 noche en julio de 2020
Respuesta de Customer Care Team el 8 jul. 2020
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Kevin el 5 nov. 2019
Thanks for the rating.

4/10 Mediocre

Javier

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No recomendable
Se hospedó 3 noches en septiembre de 2019
Respuesta de Customer Care Team el 12 sept. 2019
Dear Javier, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Bueno

Montse

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2019
Respuesta de Guest Experience Team el 22 ago. 2019
Hello Montse, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Best Western Burbank Guest Experience Team

8/10 Bueno

Raul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place is ok to visit L.A., the room is cleaned and the bed is so confortable.
Se hospedó 3 noches en agosto de 2019
Respuesta de Customer Care Team el 24 ago. 2019
Dear Raul, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
It was good. Thank u
Se hospedó 1 noche en abril de 2019
Respuesta de Kevin el 15 may. 2019
Thanks for taking the time to review us!

8/10 Bueno

Cliente verificado

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel limpio, la habitación amplia, las camas cómodas, todos los aparatos funcionaban bien. Lo único que no me gustó mucho fue el vecindario. Pero lo mejor fue el desayuno, variado y con productos de buena calidad, las personas que estaban en el comedor muy atentas y mantenían limpio todo el tiempo.
Se hospedó 2 noches en abril de 2019
Respuesta de Kevin el 18 may. 2019
Gracias!

4/10 Mediocre

Yazmin

No le gustó: Personal y atención
Caro
Muy caro para lo que ofrecen
Se hospedó 3 noches en diciembre de 2018
Respuesta de Kevin el 15 may. 2019
Thanks for taking the time to review us.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en diciembre de 2018
Respuesta de Kevin el 2 ene. 2019
Thanks.

10/10 Excelente

Ma Hazel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place and staff
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team el 7 may. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Kevin T

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked it.
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Erick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's OK
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brandon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our weekend stay. All staff we encountered were very accommodating and helpful. We especially enjoyed the breakfast and were grateful for the attentive breakfast hostesses that made sure everything was clean and well stocked. The breakfast itself was pretty impressive with the options of omelette and sausage, cereal bar, yogurt dispenser/bar, juice dispenser and self serve waffle station.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Lorelie

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 30 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

April

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast had a variety of things . Coffee was gross and also was not a fan of their omelettes . Everything else was decent/average for a hotel.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mingqing

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great friendly staff. Comfortable bed and great room. Parking is convenient and breakfast includes
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

JACOB

Le gustó: Limpieza, personal y atención
Staff was friendly and helpful
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Kenneth, Santa Fe

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the pleasant welcoming people working at this hotel. Housekeeping does a great job also. I have never had issues in this area, but the police sirens and helicopters are busy at night.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Robert

Very easy.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team el 5 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Cecilia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very friendly. My only complaints are that the noise from the street was very loud (maybe because the location of our room) and there were no room darkening drapes, only windows shutters. (That might have helped with some of the noise issue?)
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lorenzo

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Care Team el 2 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

LORENZO

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Care Team el 29 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Aceptable

sally

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Noisy
We had 3 rooms and they were comfortable and clean. All of the rooms have been updated, but stopped short of updating the windows or window coverings. The noise from the busy street was with us all night. On the positive side, very easy parking, friendly staff and breakfast included.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Erica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and comfortable breakfast was good also!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

LORENZO

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Care Team el 25 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Maeva, Hawaii Kai

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel, nice breakfast, restaurants nearby. Had an issue at check-in with three of my credit cards, the credit card terminal was not working properly, receptionist should had explain the problem, I called my banks and found out it was not my cards.

8/10 Bueno

Paul, FREMONT

Viajó con su pareja
They could do better by providing enough towels, shampoos and soaps before guests start to asking ... Breakfast is good enough, . .
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Freddy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team el 17 ene. 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team