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Opiniones sobre Candlewood Suites Longmont, an IHG Hotel

2.5 out of 5
Candlewood Suites Longmont, an IHG Hotel
1340 Dry Creek Drive, Longmont, CO

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 308 de 478 opiniones" "
Evaluación: 8 - Bueno. 123 de 478 opiniones" "
Evaluación: 6 - Aceptable. 24 de 478 opiniones" "
Evaluación: 4 - Mediocre. 14 de 478 opiniones" "
Evaluación: 2 - Terrible. 9 de 478 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eudor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo excelente
Se hospedó 2 noches en abril de 2022
Respuesta de General Manager el 6 abr. 2022
Gracias! Le agradecemos su comentario. Cecilia C.

8/10 Bueno

Dulce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk el 30 abr. 2024
Thank you for staying with us!!

10/10 Excelente

Ashley

Great time
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk el 15 abr. 2024
Thank you for the feedback!

8/10 Bueno

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Lauren

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our electricity was shut off for a day because of hurricane force winds. I had tons of work to do, so my daughter reserved this room for me. It also had a full size fridge so I was able to save over $150 of meat from my freezer. The room was good for getting work done and the bed is comfy. I did not like that the parking was pretty full and there was no place to park even temporarily to check in and unload things.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk el 8 abr. 2024
Thank you for your feedback we appreciate it! We hope to see you again!

4/10 Mediocre

Brandee

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
No front desk employee up front for quite a while. Several guests standing around waiting for check in. Later in the stay we went to request a crib and could not locate staff again. Lobby phone said to push 0 for assistance but no answer. General manager card at the desk, called the number and no answer.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Douglas

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
New and very modern.
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk el 8 feb. 2024
Thank you for your feedback and thank you for choosing our hotel we hope we see you around again.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Only issue was exhaust fan in BR was loud. Room spacious, shower head great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk el 8 feb. 2024
Thank you for choosing our hotel, we hope to see you around again!

10/10 Excelente

Lon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay in walking distance to restaurants
Se hospedó 3 noches en noviembre de 2023
Respuesta de FD el 30 nov. 2023
Thank you for Staying with us! We are glad you stayed with us, we hope to see you again soon!

6/10 Aceptable

April

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
It was very difficult to check in and checkout.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Catherine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff were extremely helpful and pleasant when there was trouble with our reservation. They were very friendly and accommodating.
Se hospedó 7 noches en octubre de 2023
Respuesta de Shawn - General Manager el 31 oct. 2023
Hi Catherine!Thank you so much for the wonderful feedback! I will make sure to share it with our team at our next daily huddle! We look forward to welcoming you back again very soon! Take care and be well!

6/10 Aceptable

ZEUS EFRAIN

Viajó con su pareja
I love the location and the size of the room. Around the hotel you can find some restaurants, grocery stores and a nice mall. Those places are very convenient. I didn't like that I have to wait more than 20 minutes in my check in because nobody was at the front desk when I arrived. For an unknown reason they told me that they have some problems with the reservations made trough Expedia and this wasn't the exception. They have some issues with my payment method and their system to approve it, and because of that, I had to go back several times to the front desk because the keys didn't open my room. After that, I had to be at the front desk every other day because the keys of my room stop working. That was very annoying to me.
Se hospedó 7 noches en octubre de 2023
Respuesta de Shawn - General Manager el 31 oct. 2023
Good Day Zeus,I would like to personally apologize for all of the inconvenience with the lock system that occurred during your stay with us. It took us a little bit of time to troubleshoot thoroughly and pin down the exact issue and how to correct it, however we were diligent in making sure we resolved this issue as we understand how frustrating it can be to have your keys stop working mid-stay. We greatly appreciate your patience with us while we worked to correct the problem, though! We hope that you will allow us another opportunity to welcome you back to the hotel as one of our valued guests for another more comfortable stay! Thank you again for staying with us! Take care and be well!

2/10 Terrible

Anthony

Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
It is a nice building but the Expedia and the hotel are not in the same site because I had to waste a lot of money
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Whitney

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I just love how they support the military people and their regular customers.
Se hospedó 7 noches en septiembre de 2023

2/10 Terrible

Christine

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Worst experience ever. Staff was rude, my room was gross (dirty sink, shower, mirror) I had to go to walmart and buy clorox wipes to do it myself because housekeeping was gone by the time we checked in, we were told we would get housekeeping on Wednesday, they did not come so when I asked again they said Thursday, never came. I called down multiple times throughout the trip asking for towels, toilet paper, trash removal ect since we never got housekeeping, I was told they would be right up to the room, never came so I constantly was having to go down to the desk myself. Then on top of that, I was charged twice for my stay. To get in contact with a manager is a JOKE, I was charged on the 12th and did not realize until the 19th. I called the hotel, from the 19th - 27th, I called everyday and kept being told I would have to talk to Sean the manager, I constantly asked when he would be in and then would call when they said he would be there and he was never there, I was not able to leave a voicemail as his box was full, I did leave multiple notes with the front desk staff to have him call me. Finally on the 27th I got in contact with him and he told me not a problem he would refund me one of the charges, and that he would email me a receipt showing that. I never received any email from him. Yesterday, I woke up to another charge of 796.04 to my card instead of a refund. I again called the hotel asking to speak with Sean, after 3 times of "transferring" me and getting hung up on h

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Jayoung

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

4/10 Mediocre

Matt

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
The location
Se hospedó 9 noches en septiembre de 2023

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Suzanne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was very nice except the smell from the disinfectant was absolutely terrible. I opened the window in the room right away but it didn’t really help much. They need to change their cleaning supplies because the smell is horrible and strong.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2023

2/10 Terrible

Matthew

Viajó con su pareja, Viajó por negocios
No le gustó: Personal y atención
35 minutes (no exageration) to check in. Did not have the room that I reserved and was downgraded from King suite to double queen standard with zero reimbursement for the lower costing room. Done with Orbitz through all of this as well.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Daryl, Gardner

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay and would definitely stay again!
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Keith

Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Need Management Help
Got to the hotel at 1 AM. They had sold one of our rooms already. The cleaning staff had walked out that day, we went to the one room they did have for us and it was filthy; the sheets had not been changed stains all over the place we had to change our own sheets, we had to clean the bathroom ourselves. Two people in our party had to get sent to another motel, which was run much more professionally.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Jerzy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en agosto de 2023

10/10 Excelente

Melvin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent Staff. They were very helpful and accommodating to some issues we encountered moving our daughter out to college. The facility was clean and well kept. Definitely would stay again!!
Se hospedó 12 noches en agosto de 2023

10/10 Excelente

Danilo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ernesto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place, clean and quiet
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Diep

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
1.The hotel is clean 2. Reasonable 3.Staff are friendly 4. Easy parking
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Jan

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Rachel, Mercersburg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very friendly and the room was clean.
Se hospedó 7 noches en julio de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en julio de 2023

10/10 Excelente

Jim

Viajó por negocios
It was average
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Caitlyn

Le gustó: Comodidad de la habitación
Se hospedó 2 noches en julio de 2023

10/10 Excelente

richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en junio de 2023

6/10 Aceptable

Wade

Viajó con su pareja
Location
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Bradley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very friendly and helpful reception. Room was clean and spacious with recently new mattresses. The kitchenette with full fridge was great! Walking distance to restaurants and a short drive <5 minutes to grocery stores. Good value for the $, would stay there again
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Traci

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice staff. Clean and welcoming. Close to lots of restaurants and shopping. Rooms are spacious.
Se hospedó 8 noches en junio de 2023

10/10 Excelente

Dianne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Anne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
wonderful stay!
really wonderful service and accommodations and the room as so nice and quiet even though we had so many neighbors on the hallway. the coffee access is wonderful!
Se hospedó 8 noches en junio de 2023

8/10 Bueno

ma gracia, Rancho cordova

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Jeff

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have stayed at this property several times in the last few years when i travel to Colorado. It's very conveniently spaced between Denver and RMNP. Plenty of dining and shopping options nearby. The rooms are clean and fairly priced
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Paul

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pristine property
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Ann

Viajó con su familia
Le gustó: Limpieza, personal y atención
Great place to stay!
Se hospedó 7 noches en mayo de 2023

10/10 Excelente

Salomon

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Such a great place to stay. Had a suite for the whole week and it worked out great. Complimentary washer and dryer. No breakfast but there are so many options around and some of the restaurants offer savings if you tell them that you're staying at Candlewood. Will stay again when in the area.
Se hospedó 6 noches en mayo de 2023

10/10 Excelente

Anthony

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay.
Se hospedó 6 noches en mayo de 2023