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Opiniones sobre Thistle London Trafalgar Square

4 out of 5
Thistle London Trafalgar Square
Whitcomb Street, Trafalger Square, London, England

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 446 de 1004 opiniones" "
Evaluación: 8 - Bueno. 354 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 128 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 47 de 1004 opiniones" "
Evaluación: 2 - Terrible. 29 de 1004 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

7,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

FLOR

Se hospedó 2 noches en marzo de 2024
Respuesta de Md Didar Alam el 21 mar. 2024
Dear Flor, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

8/10 Bueno

Armando

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Thistle Trafalgar Square Team el 10 sept. 2023
Dear Armando,Thank you for taking the time to share your feedback and rate our hotel. We appreciate your input and value your opinion. While we're glad to see that you had a generally positive experience, we would love to learn more about what could have made your stay even better.Your feedback helps us continually improve our services and ensure a more enjoyable stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.Kind regards Lounes Ourafil Reception Manager

6/10 Aceptable

Fernando

Se hospedó 3 noches en septiembre de 2023
Respuesta de Rachid el 30 oct. 2023
Dear FernandoI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.

10/10 Excelente

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2023
Respuesta de Thistle Trafalgar Square Team el 15 jul. 2023
Dear Carlos , Thank you for your fantastic rating and positive feedback! We are thrilled to hear that you had a 10/10 experience during your stay at our hotel. Your satisfaction is our ultimate goal, and we are delighted that we were able to meet and exceed your expectations.We appreciate your recognition of our efforts in providing top-notch service and ensuring your stay was exceptional. We take great pride in our dedicated staff members who go above and beyond to assist our guests and create memorable experiences.If you have any specific highlights or aspects of your stay that you would like to share, we would love to hear them. Your feedback helps us understand what we are doing right and how we can continue to improve our services.Once again, thank you for your wonderful feedback and for choosing our hotel. We look forward to the opportunity of welcoming you again in the future and providing you with another outstanding stay.Kind regards Thistle Trafalgar Square Team

4/10 Mediocre

Xavier, Miami

Se hospedó 1 noche en junio de 2023
Respuesta de Thistle Trafalgar Square Team el 15 jul. 2023
Dear Xavier , Thank you for sharing your feedback on your recent stay at our hotel. We apologize for not meeting your expectations and for the shortcomings you experienced during your time with us. Your feedback is important to us as it helps us identify areas where we need to improve and enhance our services.We take guest feedback seriously and use it as an opportunity to make necessary improvements to ensure a better experience for our guests in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Kind regards Thistle Trafalgar Square Team

8/10 Bueno

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2022
Respuesta de Reception Team el 17 oct. 2022
Dear Carlos,Thank you for taking the time to feedback on your recent stay with us. We are glad you had a good stay with us. We do hope to welcoming you back in our hotel in the near future.Warm regards,

10/10 Excelente

ALEJANDRO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente todo. Muy bien ubicado, comodo, espacioso
Se hospedó 2 noches en marzo de 2020
Respuesta de Milan el 13 mar. 2020
Dear Alejandro, Thank you for your review. We are pleased that you found the hotels location so convenient during your visit to London and that the team looked after you during your stay. We do hope to welcome you back to the hotel again in the future. Kind regards,

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicios
Se hospedó 4 noches en febrero de 2020
Respuesta de Sofia el 9 feb. 2020
Dear guest , Thank you for your review of your recent stay with us. I'm sorry that your experience with us was not fully to your expectations. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We hope that you may give us another chance when you are next visiting London. Yours sincerely Sofia

8/10 Bueno

Noemi

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena ubicación , calidad justa
Para el precio que pagas la habítacion es muy pequeña y justa de calidad y servicio pero supongo que el precio es por la tan buena ubicación que tiene. está en pleno centro de londres a una calle de muchas cosas principales de ver !
Se hospedó 3 noches en enero de 2020
Respuesta de Janina el 15 ene. 2020
Dear Noemi, Thank you for your feedback! I'm pleased to see you enjoyed your stay with us and our superb location. We do offer different kinds of room types of different categories and sizes for an additional charge, please accept my apologies for this not being explained by our reception team. I would like to take this opportunity to thank you for choosing Thistle Trafalgar Square for your stay and I really do hope to welcome you back with us in the future! Kind Regards, Janina

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2020
Respuesta de Michi el 13 ene. 2020
Dear Guest, Thank you for your review of your stay at Thistle Trafalgar Square. I am pleased to read that you enjoyed your stay with us. We look forward to welcome you back in the near future. Kind regards, Michi

8/10 Bueno

Sandra, Medellin Colombia

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Lo que más nos gustó fue la ubicación pero la limpieza de las personas no es tan bueno, dejaron un vaso y un pocillo sucios dos días seguidos, y la puerta principal estuvo mala toda nuestra estadía
Se hospedó 4 noches en diciembre de 2019
Respuesta de Milan el 1 ene. 2020
Dear Sandra, Thank you for taking the time to feedback on your recent stay with us. We are pleased that you found the hotel's location so convenient during your visit to London. I am deeply sorry that you did not enjoy your experience with us and that you witnessed such service failures. I can assure you, this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet all your expectations. Kind regards,

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien y muy centrico y cómodo personal muy amable
Se hospedó 2 noches en diciembre de 2019
Respuesta de Michi el 18 dic. 2019
Dear Guest, Thank you for your review of your stay at Thistle Trafalgar Square. I am pleased that you enjoyed your stay with us and the team proved to be friendly and helpful. We look forward to welcoming you back in the near future. Kind regards Michi

8/10 Bueno

J.A., ESPAÑA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Lo que mas me gusto fue la situación. Aunque lo están actualizando se nota que es un hotel con años.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Sofia el 12 dic. 2019
Dear J.A , Thank you for your review of your recent stay with us. It is great to hear that you enjoyed all the benefits of our superb location. We look forward to welcoming you back for a future visit. Kind regards, Sofia

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location and very good attention from staff also very comfortable room
Se hospedó 3 noches en noviembre de 2019
Respuesta de Janina el 23 nov. 2019
Dear Guest, Thank you for your review. I'm delighted to see you enjoyed your stay with us and our team looked after you so well! I would like to take this opportunity to thank you for choosing Thistle Trafalgar Square Hotel for your stay and I really do hope to welcome you back with us in the future! Kind Regards, Janina

10/10 Excelente

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2019
Respuesta de Janina el 9 oct. 2019
Dear Carlos, Thank you for your 10/10 review, I'm delighted to see you enjoyed your stay with us! I would like to take this opportunity to thank you for choosing Thistle Trafalgar Square and to welcome you back with us in the future. Kind Regards, Janina

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2019
Respuesta de Michi el 28 sept. 2019
Dear Jorge, Thank you for your review of your stay at Thistle Trafalgar Square. I am delighted to read that you enjoyed your stay with us and the hotel was perfect in meeting your needs. We look forward to welcoming you back to the hotel many times again in the future. Kind regards Michi

10/10 Excelente

Rafa, Leganés

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente localización. Céntrico, pero tranquilo. Buffet un poco corto.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Michi el 9 sept. 2019
Dear Rafa, Thank you for your review of your stay at Thistle Trafalgar Square. I am pleased to read that you enjoyed your stay with us and the location was so convenient for you. We look forward to welcoming you back in the near future! Kind regards Michi

8/10 Bueno

Paco, Madrid

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel esta céntrico a pocos metros de zona de ocio y muy bien comunicado. El desayuno tipo buffet perfecto y la habitación muy limpia
Se hospedó 2 noches en agosto de 2019
Respuesta de Michi el 10 ago. 2019
Dear Paco, Thank you for your review at the Thistle Trafalgar Square. I am happy to read that you enjoyed your stay with us and everything was comfortable for you. We look forward to welcoming you back in the near future. Kind regards

10/10 Excelente

Maria Cristina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estancia de ensueño
Una estancia increible, muy buen hotel y en muy buen sitio
Se hospedó 3 noches en julio de 2019
Respuesta de Mariana el 6 ago. 2019
Querida Maria Cristina, Muchisimas gracias por su evaluacion. Estamos encantados que haya pasado una hermosa estadia en Londres y sobretodo que pudimos lograr con sus expectativas. Les deseo un buen regreso a casa y espero que nos vuelvan a visitar pronto. Saludos cordiales,

10/10 Excelente

rafael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación Recorrimos lo más importante de Londres en poco tiempo
Se hospedó 2 noches en julio de 2019
Respuesta de Mariana el 1 ago. 2019
Dear Rafael, Thank you for taking the time to review us. It's great that you had a great stay at our superb central location. The team and I look forward to welcoming you back and provide you with another fantastic experience!

10/10 Excelente

JUAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2019
Respuesta de Sofia el 6 jul. 2019
Dear Juan, Thank you for your review. I'm delighted you enjoyed our central location and that our team looked after you so well. We look forward to welcoming you back for a future visit. Kind regards, Sofia

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Limpieza
Bien ubicado, cama muy confortable.se cayo una de las personas que nos acompañaban en el baño porque era resbaladizo y no tenia proteccion
Se hospedó 4 noches en mayo de 2019
Respuesta de Sofia el 31 may. 2019
Dear guest, Thank you for your review. We are pleased that you found the hotel's location so convenient during your visit to London and our bed was comfortable for you. We are sorry to hear about the incident with your accompany , we do provide non-slip bath mat upon request. We do hope to welcome you back to the hotel again in the future. Kind regards, Sofia Magla

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La excelente ubicación en el centro de Londres. Más céntrico imposible.
Se hospedó 3 noches en abril de 2019
Respuesta de Milan el 23 abr. 2019
Dear Guest, Thank you for your review. We are pleased that you found the hotels location so convenient during your visit to London. We do hope to welcome you back to the hotel again in the future. Kind regards,

6/10 Aceptable

Maria, Catalunya

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
La habitació estandar es extremadamente pequeña. De hecho es individual, sola hay una silla i no hay sitio para dejar las maletas El personal encantador La limpieza la hacen muy tarde El localización perfecta
Se hospedó 2 noches en enero de 2019
Respuesta de Paulina el 3 feb. 2019
Dear Maria, Thank you for taking the time to feedback on your recent stay with us. I am deeply sorry that you did not enjoy your experience with us and that you witnessed such service failures.I can assure you, this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet of all your expectations. Kind regards,

8/10 Bueno

Ignacio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy céntrico y a la vez tranquilo
Un hotel situado en pleno centro, y a la vez muy silenciiso
Se hospedó 3 noches en enero de 2019
Respuesta de Paulina el 15 ene. 2019
Dear Igancio, Thank you for your review. We are pleased that you found the hotels location so convenient during your visit to London. We do hope to welcome you back to the hotel again in the future. Kind regards,

10/10 Excelente

Wilfried

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr freundliches und hilfsbereites Personal. An der Rezeption, sowie auch im Restaurant und an der Bar.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Nadia

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
In Italy it is equivalent to a poor three stars. Rough cleanliness, poor breakfast.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Jacinthe

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Pas de restaurant le dimanche et lundi. Aucune indication qu’ il y des marches partout Difficile pour une personne âgée avec une canne Des marches pour aller à l’ascenseur, pour sortir des ascenseurs,pour aller au restaurant de l’ hôtel etc…. Difficile d’accès durant la fête du Nouvel An chinois,tout Trafalgar Square fermé….. Employés charmants malgré tout Si j’ai à retourner à Londres je n’irai pas à cet hôtel
Se hospedó 3 noches en febrero de 2024
Respuesta de Md Didar Alam el 7 abr. 2024
Cher, Merci beaucoup pour vos commentaires. Je suis vraiment désolé d’apprendre que vous avez passé un séjour terrible avec nous. Veuillez accepter mes sincères excuses pour les inconvénients occasionnés. Nous avons pris note et prendrons rapidement l’initiative de résoudre ce genre de problème.

6/10 Aceptable

Mai, Chicago

Viajó con su familia, Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
Great location. It's kind of between Piccadilly Circus and Trafalgar Square. And almost everything else is within a 20 mins walk or a short underground tube ride. The hotel rooms are a bit dated, and the windows don't open. Our room didn't even have a luggage rack. Also, no toiletries aside from soap. The front desk clerks were friendly, but at times very disorganized and slow. Our room came with breakfast, and it was adequate. But honestly, there are plenty of breakfast places and bakeries nearby. Overall, an okay stay, just nothing fancy.
Se hospedó 4 noches en marzo de 2024
Respuesta de Md Didar Alam el 5 abr. 2024
Dear Mai, Thank you for your feedback. It is my pleasure to hear that you liked our location. I am really sorry for all the inconveniences caused during your stay. We are looking forward to welcoming you soon for better stay.

6/10 Aceptable

Joseph, Sandia Park

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is in in good condition and in an excellent location about 100m from Leister Sq. The room is clean and the staff friendly. However, the rooms are very continental with weird layout to the bathrooms and toilets that seem to gather rather than flush the contents. Room cleaning is very late in the afternoon. While the price is acceptable for the hotel I doubt we will stay again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Thistle el 30 mar. 2024
Dear Joseph,Thank you for your review post your stay with us. It has been pleasure hosting you. We hope you'll stay with us in the near future.

8/10 Bueno

Sol, Mont-Royal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location. Location. Location.
Se hospedó 4 noches en marzo de 2024
Respuesta de Team Thistle el 17 mar. 2024
Hi Sol,Many thanks for your review, hope you will return in the near future.

10/10 Excelente

Tamra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We felt welcomed...all the staff were pleasant and happy to help.
Se hospedó 5 noches en marzo de 2024
Respuesta de KS el 18 mar. 2024
Dear TamraI am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

8/10 Bueno

Alison

Se hospedó 1 noche en marzo de 2024
Respuesta de Md Didar Alam el 21 mar. 2024
Dear Alison, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

8/10 Bueno

Mireille, MORNAC

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Bon rapport qualité prix
Se hospedó 3 noches en febrero de 2024
Respuesta de Pierluigi - Front Of House el 2 mar. 2024
Dear Mireille,Thanks for this great score! I am glad to hear that your stay was enjoyable and we look forward to welcoming you back soon.Kind Regards,Pierluigi

8/10 Bueno

Torsten

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Für einen Städtetrip übers Wochenende, ist die Lage perfekt. Die ersten Sehenswürdigkeiten sind gefühlt 5 min zu Fuß entfernt. Hotel und Zimmer ist etwas in die Jahre gekommen. Betten sind ok, aber man hört jede Tür knallen und denkt gleich ist jemand im Zimmer. 😉 Also für 2-3 Nächte ist es vollkommen in Ordnung. Personal ist freundlich.
Se hospedó 2 noches en febrero de 2024
Respuesta de Pierluigi - Front Of House el 21 feb. 2024
Dear Torsten,Thanks for your review. I am happy to hear that you enjoyed your stay and I hope to see you again!Kind Regards,Pierluigi

6/10 Aceptable

Marilyn

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Good location. Some upgrading needed. Staff very pleasant and helpful.
Se hospedó 5 noches en febrero de 2024
Respuesta de Pierluigi - Front Of House el 21 feb. 2024
Dear Marilyn,Thanks for your review. I am happy to hear the staff was pleasant and you enjoyed our location. I hope to see you again to improve your score further!Kind Regards,Pierluigi

4/10 Mediocre

Lucy

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Pierluigi - Front Of House el 21 feb. 2024
Dear Lucy,Thanks for your review. I am sorry to hear that the stay was disappointing. I hope to see you again and deliver a flawless experience.Kind Regards,Pierluigi

4/10 Mediocre

Molinda

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
The property was in the perfect location and the facilities were of good standard however staff allowed a party to occur in the room next-door to ours until 3am after multiple noise complaints they did not address the issue which was extremely disheartening and left a poor view on a lovely hotel
Se hospedó 4 noches en febrero de 2024
Respuesta de Md Didar Alam el 16 feb. 2024
Dear Molinda, Thank you for your feedback. I Really feel sorry to hear that we were not able meet your expectation due to the noise issue at 3 am and we were not able to address the issue which is not acceptable. Please accept my sincere apologies for the inconveniences caused during your stay.

10/10 Excelente

Denise

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Friendly efficient staff Our room was disappointing, although very spacious the toilet made a noise each time it was flushed and the shower was a dribble!
Se hospedó 1 noche en febrero de 2024
Respuesta de Md Didar Alam el 15 feb. 2024
Dear Denise, We really appreciate you for your valuable time and effort to provide your feedback regarding your recent stay with us at Thistle Trafalgar. It is really regretting that we were not able to meet your expectation with us. We have taken a note of your feedback and will forward it to right department to take action so that we can avoid this kind of issue in future. We will appreciate it if you give us another chance to meet your expectation.Best regards, Md Didar Alam

6/10 Aceptable

Alessandro

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Le camere, almeno la mia, molto piccola: ben diversa da quella delle foto in fase di prenotazione
Se hospedó 3 noches en febrero de 2024
Respuesta de Pierluigi - Front Of House el 15 feb. 2024
Dear Alessandro,Thanks for your review. I am glad to hear that your stay was enjoyable, but I am sorry to see that the room did not meet your expectations. I hope to welcome you back in the future to deliver a flawless stay!Kind Regards,Pierluigi

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location
Se hospedó 1 noche en febrero de 2024
Respuesta de Md Didar Alam el 4 feb. 2024
Dear John, Thank you for your wonderful feedback further to your stay at Thistle Trafalgar Square.I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

2/10 Terrible

Jenny

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No heating in room and froze all night
Se hospedó 1 noche en diciembre de 2023
Respuesta de Md Didar Alam el 4 feb. 2024
Dear Jenny, Thank you for your review of your stay at Thistle Trafalgar Square.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Md Didar Alam el 3 feb. 2024
Dear Guest, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

10/10 Excelente

Alex

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super easy check in (receptionist was lovely!). Nice room on the top floor had lovely views over St James’ and was super quiet. Will stay again!
Se hospedó 1 noche en enero de 2024
Respuesta de Md Didar Alam el 3 feb. 2024
Dear Alex, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

10/10 Excelente

andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Md Didar Alam el 3 feb. 2024
Dear Andrew, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

6/10 Aceptable

Yvonne

Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Stay in January
Checkin was horrible, as well as almost no service in the bar
Se hospedó 1 noche en enero de 2024
Respuesta de Rachid el 29 ene. 2024
Dear YvonneI will be addressing the point of staff being unfriendly as it is very important to us to ensure all team members are providing a warm welcome and are attentive to guests in every aspect throughout their stay.

10/10 Excelente

Jo

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fab value for a fab location
Brilliant location come out turn the corner and you are in me Leicester square wash access to many areas and underground stations. Super friendly polite staff, s Breakfast was fab and fresh, room was spacious, clean and comfy, nothing bad to note although could have given us more than one bottle of still water for 3 of us and where were the biscuits for our tea 😂😂
Se hospedó 1 noche en enero de 2024
Respuesta de Rachid el 29 ene. 2024
Dear JoI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is centrally located to Trafalgar Square and Piccadilly Circus. Easy access to Underground stations to go to museums and shops.
Se hospedó 8 noches en enero de 2024
Respuesta de Rachid el 29 ene. 2024
Dear AmandaI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.

10/10 Excelente

Aseel

Se hospedó 2 noches en enero de 2024
Respuesta de Team Thistle Trafalgar Square el 26 ene. 2024
Dear Aseel,Thank you for sharing your feedback. Great to see you had such a pleasant stay.

6/10 Aceptable

Floriane

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Très mal insonorisé
Se hospedó 1 noche en enero de 2024
Respuesta de Team Thistle Trafalgar Square el 26 ene. 2024
Dear Floriane,Thank you for taking the time to share your feedback.We are sorry you have had difficulties with the noise levels. Your feedback has been highlighted to the management team.