Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your feedback, Rebecca. We have larger categories of rooms which may be more suited to you. We hope to get the opportunity to share our recommendations with you. My best, Malcolm Hendry, General Manager.

Dear Anonymous, I wanted to take the opportunity to thank you very much for your lovely review, following from your recent stay with us at The Rubens at the Palace. I am thrilled that you had an amazing time with us, I have shared your compliments with all of my colleagues , I am so proud to be part of such a dedicated and hard-working team. Your review really made us all so happy to read this morning! It was our pleasure and passion to care for you during this trip, and we look forward very much to welcoming you back to the Rubens at the Palace soon! Warm regards Paula Orton Front Office Manager

Dear Anonymous, Thank you very much for your recent rating. I was so sorry to read that we did not achieve an excellent scoring in your eyes. I would love the chance to understand how we could have improved, and would welcome any additional feedback you may have for us. With my thanks again for the time taken to review us. Sincerely, Paula Orton Front Office Manager

Dear Mario, Thank you for taking the time to leave a review. I am naturally disappointed that you felt there was a lack of Spanish speakers at reception. All of our team are able to speak multiple and various languages, and we would always be willing to offer assistance in any language whenever possible. I am pleased that overall you enjoyed your stay with us and I hope we have the chance to welcome you back in the future. Warm regards Paula Orton Front Office Manager

Dear Ana, Thank you very much for taking the time to review your recent stay with us at The Rubens at the Palace. I am so pleased that you enjoyed your time with us at the Hotel, and appreciate you kind words. I have shared your notes with everyone this evening. My team and I are thrilled by your feedback, which brought us a lot of happiness this afternoon! It was our pleasure to have taken care of you, and I hope that we will have the opportunity to welcome you back again in the not too distant future. Warm regards Paula Orton Front Office Manager

Dear Anonymous, Thank you very much for taking the time to review your recent stay with us at The Rubens at the Palace. I am so pleased that you enjoyed your time with us at the Hotel, and appreciate you kind words. I have shared your notes with everyone this evening. My team and I are thrilled by your feedback, which brought us a lot of happiness this afternoon! It was our pleasure to have taken care of you, and I hope that we will have the opportunity to welcome you back again in the not too distant future. Warm regards Paula Orton Front Office Manager

Dear Jose de Jesus, Thank you for taking the time to share your great review following your recent stay at the Rubens at the Palace. I am so pleased to read that you had such a wonderful time at our Hotel. It is absolutely our pleasure to have looked after you! It is very important to us to receive such lovely comments, and I have shared your feedback with my team this afternoon. It made us all very proud! We can’t wait to welcome you back to The Rubens at the Palace on a future visit! Thank you for staying during this trip to London. Warm Regards Paula Orton Front Office Manager

Dear Mansur, Thank you for taking the time to share your great review following your recent stay at the Rubens at the Palace. I am so pleased to read that you had such a wonderful time at our Hotel. It is absolutely our pleasure to have looked after you! It is very important to us to receive such lovely comments, and I have shared your feedback with my team this afternoon. It made us all very proud! We can’t wait to welcome you back to The Rubens at the Palace on a future visit! Thank you for staying during this trip to London. Warm Regards Paula Orton Front Office Manager

Dear Karin I wanted to take the opportunity to thank you very much for your lovely review, following from your recent stay with us at The Rubens at the Palace. I am thrilled that you had an amazing time with us, I have shared your compliments with all of my colleagues, I am so proud to be part of such a dedicated and hard-working team. Your review really made us all so happy to read this afternoon! It was our pleasure and passion to care for you during this trip, and we look forward very much to welcoming you back to the Rubens at the Palace soon! Kind regards, Paula Orton Front Office Manager

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your recent stay with us. Your feedback that the staff were wonderful is truly motivating to read and I will be pleased to share this with them. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us. Your feedback that everything was great is truly wonderful to read and I will be pleased to share this with my team. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Being a converted period property, the shapes and sizes of rooms vary, and we offer a number of different room types to take these variations into consideration. Should you choose to stay with us again, please do let our Reservations team know that you would prefer a bigger, different style room and they will try and allocate you more appropriately, subject to availability. If you ever need anything during your stay our Front of House team will always be happy to assist. I do hope that we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. We are very fortunate to be in such a wonderful part of London with great access links to transport and for sightseeing, so I am pleased you could take advantage of this. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. Your kind feedback that our team provided impeccable service is truly wonderful to read and I will be delighted to share these positive words with the team. I hope that one day we may have the chance to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your stay with us. Our team take great pride in all they do and so I am thrilled that you found them to be amazing and that they went above and beyond for you. We are very fortunate to be in such an ideal part of London with great transport links and close to the sights, so I am pleased this suited you during your trip. I do hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your kind review following your recent stay with us. It is wonderful to read your positive comments about the hotel, your room and our team. Feedback such as yours serves as a great motivator for our staff and I will be delighted to pass this on. I hope that we have the opportunity to welcome you back one day soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your review. I have passed your feedback on to our Front of House team to ensure that our guests are being shown how to control the heating when being taken to their room. Should you choose to stay again, please do contact Reception if you need any assistance. I do hope we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director

Thank you for taking the time to share your positive review. It is wonderful to read that you found our team to be friendly and helpful throughout your stay with us. They work hard to exceed our guests expectations and I will be sure to share these kind words with them, as feedback such as yours serves as a great motivator. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. I was extremely sorry to read your feedback about our team. This is certainly not our usual standard and I have shared your comments with our Management team so that they can investigate this further. Please accept my sincere apologies for any disappointment caused during your time at the hotel and I do hope we have the opportunity to welcome you back in the near future. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. Whilst I am delighted to read that you enjoyed the atmosphere of the hotel and found our staff to be helpful, especially our Doormen, I was sorry that we did not fully meet your expectations. I have shared your feedback with the Front of House Manager and Executive Head Housekeeper so that they can investigate these comments further and ensure that any remedial action is taken. I would like to sincerely apologise for any disappointment caused on this occasion and I do hope that we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. As a regular guest I was very sorry to read that we did not meet your expectations on this occasion. I have noted your comment about the prices in our restaurant and I would like to apologise for any disappointment. We use fresh and seasonal produce and conduct a regular price survey against our competitors of the same category to keep our prices competitive. I do hope that this does not deter you from returning to the Rubens and I hope that we have the opportunity to welcome you back. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Whilst I am pleased that you enjoyed our location and staff, I was sorry that you experienced some issues with your bathroom. I have shared this feedback with our Executive Chief Engineer so that he can ensure this is investigated and the remedial action is taken. I do hope that this has not deterred you from returning and that we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review. I would like to sincerely apologise that we did not meet your expectations during your stay with us. We take feedback such as yours very seriously and I have shared your comments with our Management Team so that the areas you have highlighted can be investigated as this is not our usual standard of service. I do hope that one day we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay. I am delighted to read that you found our staff to be friendly and accommodating and that your room was lovely and clean. I will be pleased to pass these positive comments onto the team. I would however, like to apologise for any discomfort caused by your bed. I will be sure to share this with the Executive Head Housekeeper so that she can investigate this further. I do hope that this does not deter you from staying with us again and that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. We are very fortunate to be located in such a great part of London with easy access to many of the sights, so I am pleased that this was ideal for you during your long weekend break. I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us. It is wonderful to read that you found the hotel and the location to be great. My team and I look forward to having the the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director

Thank you for sharing your kind review following your stay with us. It is wonderful to read that you found our staff to be friendly and that you had the opportunity to experience The Curry Room. I will be sure to share your kind comments with our team and I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your stay with us. I am delighted to read that you found everything to be great and I will be pleased to share this with our team who will be most grateful for your kind words. I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your stay with us. Your feedback that everything was perfect is wonderful to read and I will be pleased to share this with our team. I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your first trip to London. Our team take pride in all they do to ensure our guests enjoy a memorable stay and so I am pleased that their efforts have been recognised. We are very fortunate with our location and it is wonderful to know that you had the opportunity to enjoy the view of the horses and the Mews. I am equally thrilled that you found your afternoon tea to be relaxing and delicious. I will be sure to share this wonderful feedback with our team and we hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.